WAYNE MCKINNON20 CHRISTOPHER DRIVE, SOUTH EASTON

MA, 02375WMCKIN77@GMAIL.COM

(508) 238-4210

OBJECTIVETo obtain a challenging career utilizing my related experience and job knowledge.

EDUCATION

Computer Electronics September 1987 – June 1989Southeastern Technical Institute, South Easton, Ma.Associates degree Equivalence in Computer Electronics

Studies focused in Component and board level troubleshooting, programming in the following languages BASIC, C++ and Pascal.

EXPERIENCEDesktop Support March 2012 – PresentAqualeisure Ind., Avon, MA

• Responsible for supporting 50 + PC and Mac users daily on a Windows 2008 network• Upgraded 50+ users from MS Office 2010 to MS Office 2013• Setup and configured PC’s, Laptops, Printers and Macs for new users with company standard software packages and VPN• Created an Image process to improve setup up time of new and current PC’s/ laptops by 85%• Backup for IT Manager• Evaluate customer needs and recommend appropriate software and/or Hardware• Installed and configured a Barracuda SSL VPN Appliance and distributed the client out to the users• Installed Spiceworks to implement a IT Help Desk & Network Management/Monitoring Tools

Contractor - Service Desk October 2011 – March 2012TJX Company, Framingham, MA

• Responsible for supporting 2800 stores, Distribution Centers and Offices across the US, Canada and Europe remotely using landesk• Utilized my strong customer service skills in assisting all end users• Performed Level I & II support

IT Project Lead. July 2008 – March 2011Boston Apparel Group, West Bridgewater, Ma

• Implemented a new help desk package from Lotus Notes to Infradesk out to over 300 users internally and externally.• Managed, Monitored and Dispatch incoming service requests to the appropriate techs as well as respond, troubleshoot and resolved service requests myself.• Monitored, Assisted and Prioritized Service requests for PC Support tech.• Setup and Configured Citrix terminals, Printers, and scanners for a newly acquired women’s catalog company which was moved from Tampa FL to West Bridgewater MA.

Skills

MS Office Suite

Vipre Enterprise 4.0

Infradesk 5.2.05

Domino 6.x

Notes 6.x

BlackBerryManager4.1

Adobe CS Suite

Windows Vista/XP/7/2k/2k3/2k8

SCCM 2007

Markvision 10

Citrix

Apache/Tomcat

Tivoli Storage Manager

VMware Workstation

VMWare ESXi 4.1.0 Server

IBM Personal Comm5.9

CheckPoint End Point Security On Demand

LanDesk

Service Center 6.2

Spiceworks 7.x

HardwareDellCompaq

• Monitored, Maintained virus protection for all Desktop PC’s and laptops using Vipre Enterprise.• Monitored daily Tivoli Storage Manager logs and Restores.• Setup users on VPN using PhoneFactor and Checkpoint End Point Security On Demand.

IT Project Lead January 2004 – July 2008RedCats USA, West Bridgewater, Ma

• Responsible for rolling out 300+ PC’s, laptops and Printers to replace off-lease PC’s and Laptops.• Responsible for Upgrading 300+ clients Office 2k to Office XP.• Responsible for returning all off leased hardware to Leasing companies.• Monitored, Assisted and Prioritized Service requests for PC Support Technicians

Senior PC Support Specialist April 2000 – January 2004Brylane, West Bridgewater, MA

• Primary technical contact for critical issues for 3 departments.• Performed software and server support for Novell 3.x network.• Configured, Maintained and Setup PC’s as well as install company standard software.• Evaluated end user requirements for hardware and software needs.• Backup User Data on 5 Novell servers using Arcserve.• Install Ethernet Switches and connect to Fiber optics backbone.• Troubleshoot Client Networking issues.• Moved a 300 user Call Center to a new building.

PC Support Specialist August 1995 – April 2000TJX/Chadwick’s of Boston, West Bridgewater, MA

• Primary technical contact for critical issues for 3 departments.• Performed software and server support for Novell 3.x network.• Configured, Maintained, Setup PC’s as well as install company standard software.• Evaluated end user requirements for hardware and software needs.• Backup User Data on 5 Novell servers using Arcserve.

ACTIVITIES & AWARDS2005 Bravo AwardSoccer Coach SubHome renovationsCar RepairServer AdministrationPhotographyArcheryFishing

IBMLenovoHPLexmark

Certifications

Computer Electronics