web 2.0 and e-governance 2_panelist_dr... · 2016-04-15 · web1.0 government1.0 (e-government)...
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Taiwan e-Governance Research Center
Web 2.0 and e-Governance
Evaluation on National Policy Think Tank Online and Vision 2020
Ching-Heng Pan, Ph.D.
Taiwan e-Governance Research Center
Research ObjectivesHow does Web 2.0 make sense to the government Develop an evaluation frameworkDiscover factors affecting online participation in the policy process
Taiwan e-Governance Research Center
Values1.User as producer2.Collective intelligence3.Perpetual beta4.Extreme Ease of Use
Applications 1.blog, 2.Wiki, 3.Podcase, 4.RSS, 5.Tagging, 6. Social Network, 7. Search engine, 8. MPO games
Technologies
1. Ajax2. XML 3. Open API
4. Microformats5. Flash/Flex
3 Dimensions of Web2.0
Source: Osimo (2008)
Taiwan e-Governance Research Center
The WebThe Web vs. evs. e--GovernmentGovernment
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1995~2000Web1.0
Government1.0(e-government)
2005~2010Web2.0
Government 2.0
2015~2020Web3.0
Government 3.0(u-Government)
Government-centered Citizen-oriented 360°Single portal One-stop shopping,
integrated serviceIndividually customized service portal
One-way service Interactive service;Partnership
Customized intelligent service
Confined to time & location
mobile service seamless service
PastPast PresentPresent FutureFuture
Taiwan e-Governance Research CenterWeb2.0 PracticesWeb2.0 Practices
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Decentralized, disseminated
Centralized, integrated
Outside of organization
Inside organization
Dynamic, growth, resourcing, external supports
Goal setting, planning, productivity, efficiency
Stabilization, control, information management,
communication
Coherence, morality, human resources
Taiwan e-Governance Research Center
Web2.0 Core Competencies
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• Source:O’Reilly (2005)
Taiwan e-Governance Research Center
Level of eLevel of e--ParticipationParticipationArnstein (1969)Arnstein (1969) OECDOECD
CitizenCitizen--government linkgovernment linkUNUN
EE--participationparticipationManipulation InformationInformation
Gov provide information to citizens; one-way relationship E-informationTherapy
InformingConsultation ConsultationConsultation
Available channels for public input and feedback; two-way relationship
E-consultationPlacation
Partnership
Delegated power Active participationActive participationTake part in agenda setting and policy process; government has the final say; partnership relationship
E-decision makingCitizen control
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LL
HH
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Evaluation FrameworkEvaluation Framework
e- Info disclosure
e- Public consultation
e- Decision making process
User as producer
Collective intelligence
Perpetual beta
Extreme ease of use
Web2.0Web2.0ValuesValues
EE--participationparticipation
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ConstructConstruct IndicatorIndicator MeasureMeasure
VValuesalues
User as producerUser as producer 1.1. User generated content ,UGCUser generated content ,UGC
Collective Collective intelligenceintelligence
1.1. FolksonomyFolksonomy
2.2. Community networkingCommunity networkingPerpetual betaPerpetual beta 1.1. Functional ServiceFunctional Service
Extreme ease of useExtreme ease of use
1.1. Information content)Information content)
2.2. Interface designInterface design
3.3. Ease of useEase of use
4.4. EfficiencyEfficiency
5.5. Security/PrivacySecurity/Privacy
6.6. ResponsivenessResponsiveness
Evaluate Web2.0 &Evaluate Web2.0 & ee--Participation Participation
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ConstructConstruct IndicatorIndicator MeasureMeasure
ee--ParticipationParticipation
ee--InformationInformation
A.A. AccessibilityAccessibility
B.B. ComprehensibilityComprehensibility
C. AttainabilityC. Attainability
ee--ConsultationConsultation
A. Conducted as plannedA. Conducted as planned
B. Consultation objectivesB. Consultation objectives
C. C. TTarget audiencearget audience
D. Information appropriatenessD. Information appropriateness
E. Keep contribution informedE. Keep contribution informed
F. Providing feedbackF. Providing feedback
ee--Decision makingDecision making A.A.What impact on the policy content?What impact on the policy content?
Evaluate Web2.0 &Evaluate Web2.0 & ee--Participation (conParticipation (con’’d)d)
Taiwan e-Governance Research Center
National Policy Think Tank Online (NAPOTO)National Policy Think Tank Online (NAPOTO)• Purposes:
– Policy dissemination • Inform the public about forming policies
– Policy Forum• Use the platform to communicate with the public,
collect policy information, and increase compliance– Policy Research
• Provide research reports or resources for making the policy
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Taiwan e-Governance Research Center
SourceSource: : All public comments from All public comments from ““PPublic ublic Discussion Discussion HHouseouse””, , ““PPolicy olicy PPitcheritcher””, , ““PPeople eople WWizardizard””CountsCounts: : PH: 11, PP: 84, PW: 119. Total: 214214CategoriesCategories:subject, message content, commenter’s characteristics, downloadable supplement, counts of viewer, counts of response, rating, word counts of message。
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NAPOTO Content AnalysisNAPOTO Content Analysis
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1.Registered membership required to comment and respond2.Users leaving comments can observe the counts of viewers and responses
NAPOTO
1.Several Blog Channels as business model. Registration not required to join forum. Multimedia better utilized.2.“PK” Arena allows votes and comments.3.Discussion Board allows more detailed comments and dialogue.
Vision 2020
NAPOTO vs. Vision 2020: NAPOTO vs. Vision 2020: User as producerUser as producer
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Two thematic parts:1.Policy Pitcher – policy information: Issues designed by REDC and contracted research teams.2.People Wizard – policy consultation: all registered members may comment
NAPOTO
1.Seemly issue-oriented design. Controlled by contractors. Issue not generated by the public or tagging.2.Attempts to collaborate with two social networking sites, “FunP推推王” and “黑米書籤”, to expand publicity.
Vision 2020
NAPOTO vs. Vision 2020: NAPOTO vs. Vision 2020: Collective IntelligenceCollective Intelligence
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1.Registration required to participate – a barrier.2.Easily understood Flash such as growing tree representing the popularity of the issue
NAPOTO
1.Easy to participate (vote, comment, respond); no registration required.2.Download /flip page speed about 2-4 seconds: good.3.Registration is optional. To register, only user name, password, and email are required. Other personal information optional. Privacy better protected.
Vision 2020
NAPOTO vs. Vision 2020:NAPOTO vs. Vision 2020: Extreme ease of useExtreme ease of use
Taiwan e-Governance Research Center
Next Step: Survey studyOnline Surveys: Users on NAPOTO and Vision 2020. Pair-up comparisons。
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A: N
APO
TO
users
C: B
oth websites users
B: V
ision
2020users
Online survey to NAPOTO users
Online survey to Vision 2020 users