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THE OLD DISPENSARY
NEWSLETTER 2018W
CLOSING DATES OVER CHRISTMAS AND NEW YEAR
TUES 25TH DECEMBER WED 26TH DECEMBER
TUES 1ST JANUARY
At night, weekends and Bank Holidays there is always a doctor on call for emergencies.
If you have a potentially life threatening condition please phone 999. For any other
medical queries that cannot wait until the surgery re-opens please phone NHS 111.
Welcome to this issue of our practice newsletter. The newsletter is to providePatients with any news, information or forthcoming events. If you have anySuggestions for items to include in any future newsletters please email us [email protected] or speak to a member of staff.
It is important to keep warm in winter – both inside and outdoors. Keeping warm over the winter months can help to prevent colds, flu and more serious health problems such as heart attacks, strokes, pneumonia and depression.
Heat your home to at least 18°C (65°F). You might prefer your main living room to be slightly warmer.
Keep your bedroom window closed on winter nights. Breathing cold air can be bad for your health as it increases the risk of chest infections.
Keep active when you’re indoors. Try not to sit still for more than an hour or so.
Wear several layers of light clothes. Several layers trap warm air better than one bulky layer.
Make sure you’re receiving all the help that you’re entitled to. Learn how to make your home more energy efficient, improve your heating and keep up with your energy bills at www.gov.uk/phe/keep-warm
The Common cold Cold symptoms usually come on gradually and can include: Blocked or runny nose, sore throat, headaches, muscle aches, coughs, sneezing, a raised temperature, pressure in your ears and face, loss of taste and smell. These symptoms are the same in adults and children. Sometimes the symptoms last longer in children. How to treat a cold yourself: Rest and sleep, Keep warm, Drink plenty of water (fruit juice or squash mixed with water is ok) to avoid dehydration. Gargle salt water to soothe a sore throat. You can buy cough and cold medicines from pharmacies or supermarkets, A pharmacist can advise you on the best medicine. You can relieve a blocked nose with decongestant sprays or tablets. Ease aches or lower a temperature with painkillers like paracetamol or ibuprofen. Please note that some are not suitable for children, babies and pregnant women. See a GP if:
Your symptoms don’t improve after three weeks Your symptoms get suddenly worse Your temperature is very high or you feel hot and shivery You’re concerned about your child’s symptoms You’re finding it hard to breathe or develop chest pains You have a long-term medical condition, for eg diabetes or a heart, lung, kidney or
neurological disease You have a weakened immune system, for eg because you’re having chemotherapy.
IMPORTANT: New System for Ordering Repeat Prescriptions Online
Due to NHS England guidelines please note that our original system for ordering repeat Prescriptions via our website is being phased out and will no longer be available after Friday 27 April 2018.
For greater access to online services now and in the future please register for the Online Patient Access System.
For further information regarding the Online Patient Access System and details on how to register go to: https://support.patientaccess.co.uk/registration/how-do-i-register
You will need to obtain your unique online services account details from the surgery and provide a form of ID before you can access the service. The “Online Patient Access” system allows you to:
Order repeat medication (your medication list is pre-filled so you will not have to list your medication as you do in the current system)
Book appointments online View your basic Summary Care Record
Please accept our apologies for any inconvenience that may be caused in changing to the new system. Please contact the surgery and ask to speak to our Practice Administrator, Debbie Cole, if you have any problems with signing up for “Patient Access”.
GDPR
You may have already heard some information about GDPR in your day to day lives, so what is it exactly?
GDPR stands for General Data Protection Regulations and is a new piece of legislation that will supersede the Data Protection Act. It will not only apply to the UK and EU; it covers anywhere in the world in which data about EU citizens is processed.
The GDPR is similar to the Data Protection Act (DPA) 1998 (which the practice already complies with), but strengthens many of the DPA’s principles.
As a Practice we have been reviewing our patient privacy notices in line with the new GDPR requirements, these have now been updated and are on our website and in the patient waiting area for patients to view.
These privacy notices detail things such as who is responsible for your data, what information is held and why the Practices collects this on patients, how information is stored, who it might be shared with and the reasons why it would be shared and includes detail on consenting to share your Summary Care Record.
Patient Participation Group update
Our Patient Participation Group is a way of encouraging patients to give their views about how The Old Dispensary is doing. We would like to be able to find out the opinions of as many of our patients as possible and are asking if patients would provide their email address to us so that we can make contact by email every now and then to ask you a few questions. If you are happy for us to contact you occasionally by email and haven’t already done so, please let reception know your current email address or download and complete the sign-up form available on our website. We also have a ‘suggestions box’ in the surgery and the suggestions slips are available in the waiting areas.
If you are travelling abroad in the near future please call into the surgery for a Travel Questionnaire or alternatively you can download from our website at: www.theolddispensary.co.ukIf you need any vaccinations the Surgery will contact you to book an appointment.
Please contact the Surgery at least six weeks before your trip
Do we have your number?
It is very important that we have up to dateContact telephone numbers for our patients.Please inform us of any changes as they occur
HOME VISITSIf you or a family member are unwell and need to book a home visit, please try
to do so before 11am
POLITE NOTICE
Repeat Prescriptions: We require 2 full working days’ notice to generate repeat prescriptions. You can order your prescriptions online, by post or by bringing in the right hand side (the white bit) of the prescription clearly marked with your requirements. We have a repeat prescription box just inside the front door. You can also make arrangements with your local pharmacist so that they can order your prescription on your behalf. We also now offer an electronic prescription service to your preferred pharmacist. This doesn’t require you to have a computer and will save you having to collect your signed prescription from the surgery. For further information about this service please ask at your chosen pharmacy.
New Service: You can now refer yourself to NHS physiotherapy at Wimborne Hospital without visiting your GP first.
If you are registered at a Wimborne GP practice and over 16 years of age you can pick up a Self-Referral Form at:
Reception at your GP Practice Physiotherapy Department, Wimborne Hospital Email [email protected] www.dorsethealthcare.nhs.uk
PRACTICE INFORMATION The Practice Team
Dr Mark Deverell Dr Melanie Graeme-Barber
We occasionally use locum Doctors, you will be advised by reception staff of this when you book an appointment.
USEFUL CONTACT NUMBERS
The Old Dispensary Phone 01202 880786Fax 01202 880736
Health Visitor 01202 848981
Victoria Hospital Wimborne 01202 856410
Poole Hospital 01202 665511
Royal Bournemouth Hospital 01202 303626
OUT OF HOURS 111
EMERGENCIES 999
WE ARE PROUD TO BE A DEMENTIA FRIENDLY PRACTICE