Infor is an enterprise software provider and strategic technology partner for more than 68,000 organizations worldwide. Our software is purpose-built for specific industries, providing complete suites that are designed to support progress – for individuals, for businesses, and across networks. We believe in the beauty of work, the importance of relationships, and the power of ideas to drive significant positive change.

Junior Application Consultant with Dutch Location: Wrocław

Position Summary:

As part of Help Desk Team acknowledge new application incidents and resolve 1st line functional and/or technical tickets

raised by customers in accordance with contract SLA and overall guidelines of service delivery or if necessary transfer

those to 2nd line support and actively monitor their resolution progress.

Your Responsibilities / Activities:

Within the Infor Managed Services team act as a point of contact between Infor Managed Services and client, on a day-to-day basis

Own and monitor the progress of incident being actively involved in the incident lifecycle. Resolve issues within defined service levels often in collaboration with colleagues from other departments

Act as a first level resolution point. Provide customers with a solution, work around or action plan assuring Quality of Service

Use of problem solving skills in order to come up with the best business solution for the particular client and effectively troubleshoot and solve his issues caused by unique circumstances or software/hardware problems

Document issues clearly and concisely in the ticket management tool

Operate reporting tools for the Infor team

Maintain day to day responsibility for the ownership and resolution of Service Management issues which arise in connection with IMS offerings

Keep client informed of service events, actions and opportunities that are likely to impact their ability to pursue their day-to-day activities

When required, able to operate effectively and with minimal supervision in managing any of the key ITIL processes; Incident Management, Change Management, Problem Management etc.

Act in a team oriented way to increase customer satisfaction

Update operational document libraries and knowledge base to facilitate future resolution of common errors

Maintain consistently the level of skills that helps increasing customer satisfaction

Your education, experience & skills which makes You The One:

Excellent Dutch skills

Fluent English

Self-motivated team player with strong drive for development and good interpersonal skills

Education: we accept candidates with Dutch Philology degree

Customer support and incident solving experience, preferably in the IT sector

Knowledge of concepts and principles of application (ideally ERP software), systems or technical

expertise area(s)

Understanding of Finance, Logistics, Manufacturing and/or Sales Business Processes would be a

plus

Strong analytical skills and specific or vertical knowledge

Excellent time management, communication (oral and written), presentation, and organizational skills

Strong working knowledge of office-related automation tools: PC, word processing, spreadsheet, etc.

Your e-mail subject shall include job position / no ref.

Please make sure your CV includes the following clause:

“I hereby give my consent for processing my personal data included

in the employment offer for the needs of the recruitment process

(in accordance with the Data Protection Act of 29 August 1997,

Journal of Laws of 2002, No. 101, item 926, as amended).”

Please also note: Only successful applicants will be invited for an interview

Send your CV in Englishagata.zelazna@infor.com