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New Jersey Economic Development Authority Request for Qualifications / Proposals 2014-RFQ/P-057- Information Technology and Business Process Analysis Consulting Services –

Microsoft Dynamics CRM 2013 And Third Party Commercial Loan Module

NEW JERSEY ECONOMIC DEVELOPMENT AUTHORITY

REQUEST FOR QUALIFICATIONS / PROPOSALS

INFORMATION TECHNOLOGY AND

BUSINESS PROCESS ANALYSIS CONSULTING SERVICES -and

MICROSOFT DYNAMICS CRM 2013, COMMERCIAL LOAN SYSTEM

and ADDITIONAL THIRD-PARTY SYSTEMS– PROCUREMENT & IMPLEMENTATION

(Ref. 2014-RFQ/P-057)

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INFORMATION TECHNOLOGY andBUSINESS PROCESS ANALYSIS CONSULTING SERVICES -

andMICROSOFT DYNAMICS CRM 2013,

THIRD-PARTYCOMMERCIAL LOAN SYSTEM and ADDITIONAL THIRD-PARTY SYSTEMS–

PROCUREMENT & IMPLEMENTATION

(Ref. 2014-RFQ/P-057)

1. INTENT / SUMMARY of SCOPE: The New Jersey Economic Development Authority (“Authority”) is seeking qualifications and proposals from well-qualified Firms, with demonstrated experience in providing Information Technology Consulting Services, to include recommendations for new technologies, as well as Business Process Analysis Services to optimize existing and recommended technologies to mid-sized organizations, in either the private and / or public sectors, which utilize systems with an estimated one hundred (100) seat licenses. The Authority seeks to procure a Microsoft Dynamics Customer Relationship Management (CRM) 2013 System (hereafter, “CRM”), augmented by a third-party Commercial Loan Module product, capable of being configured to accommodate the Authority’s business processes. In addition to the third–party Commercial Loan Module, Business Intelligence and Human Resources Modules are required, as well as configuring an instance of Microsoft SharePoint 2010 system, which the Authority presently has in use. The resulting System shall operate in the Authority’s existing SQL 2008 R2 environment / in a Microsoft Server 2008 R1 environment and all third-party modules shall seamlessly integrate with Microsoft Dynamics GP 2010. NO EXCEPTIONS.

Interested Proposers shall note that the proposed third-party Commercial Loan Module and / or any additional third-party modules that may be installed shall operate in a SQL environment. Further, the Authority shall not consider any third-party Commercial Loan Module which is a SaaS or a cloud solution. NO EXCEPTIONS. Interested Proposers should refer to the section “Scope of Services / Deliverables” (reference Attachment A) for detailed information and requirements.

It is the intent of the Authority to award a two (2) year contract, with three (3) one (1) year extension options, to be exercised at the sole discretion of the Authority, under the same prices, terms and conditions. It is the Authority’s expectation that during the first year of the initial two (2) year term, all process analysis, installation, configuration, implementation and User Acceptance Testing will be completed and the CRM System and third-party Commercial Loan Module should be fully operational during or prior to the end of the initial first year of the contract term. Proposers shall note that the “System” (i.e. the Microsoft Dynamics CRM 2013 System, Commercial Loan Module and all other third-party modules) shall be fully deployed, fully operational and support the Authority’s business processes within no more than two (2) years from the date of the contract execution for these services. NO EXCEPTIONS. Proposers should refer to “Section 39 - Award” for additional information.

Interested Firms, meeting the qualifications and requirements as described herein, are invited to submit a bid proposal to provide these Information Technology (IT) and Business Process Analysis Consulting Services to the Authority. The Authority will accept proposals from Proposing Firms that may include subconsultants / subcontractors or Joint Venture proposals for this contract. Due to the magnitude and scope of the work to be performed, proposals submitted by a sole individual will not be considered. Interested parties should refer to “Section 22 - Joint Ventures” for additional information.

An INFORMATIONAL Pre-Bid Conference will be held on Thursday, May 1, 2014 at 10:00 AM. Interested Proposers should refer to “Section 5 - “INFORMATIONAL Pre-Bid Conference”, for additional

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information. Proposers meeting the qualifications and requirements, as described in this RFQ/P, are invited to submit a proposal to provide these Information Technology and Business Process Analysis Consulting Services, to the Authority.

Notwithstanding the expiration or termination of the Agreement, the Authority reserves the right, in its sole discretion, to extend the Agreement on a month-to-month basis beyond the expiration or termination, until a replacement Consultant Firm is engaged to provide these requisite services.

2. BACKGROUND:

The New Jersey Economic Development Authority (“Authority”, “EDA”), which was established to promote economic and urban development in the State, is an independent instrumentality of the State of New Jersey. The Authority is a state financing and economic development agency that offers financing assistance to for-profit businesses and non-profit organizations, access to Small Business services and real estate development assistance. In addition, it plays a key role in implementing major development projects, by providing site selection services, as well as a full range of real estate development services, from assembling land and structuring financing to overseeing building construction. This full-service approach produces considerable financing advantages and cost benefits that make it easier and more affordable for companies to locate and stay in New Jersey. The Authority can assist credit-worthy businesses that need facilities for manufacturing, distribution or research; developers of projects involving office, retail, entertainment and hotel uses; and governmental entities requiring new or renovated facilities. Since its inception in 1974, the New Jersey Economic Development Authority has provided just over $41.5 billion dollars in assistance, to over 12,200 projects. These projects have created an estimated 365,562 jobs within the State. In 2013, the Authority provided over $1.2 billion dollars in assistance to over two hundred thirteen (213) projects and created more than 5,300 new full-time jobs and 9,400 construction jobs. The New Jersey Economic Development Authority has developed approximately 9.25 million square feet of new and improved space, valued at more than $1.3 billion dollars.

3. PROJECTED MILESTONE DATES:

An INFORMATIONAL Pre-Bid Conference will be held on Thursday, May 1, 2014 at 10:00 AM “Q & A Period” closes on Tuesday, June 3, 2014 at 4:00 PM Proposals due on Friday, August 1, 2014 at or before 3:00 PM Interviews / Product Demonstrations to be held late August / early September, 2014 Presentation at the September / October, 2014 Board Meeting for approval “Conditional Notice of Award” issued on or about late September / October, 2014 Compliance and Insurance Submissions due with the proposal, or as indicated herein but not later

than ten (10) business days following of the issuance of the “Conditional Notice of Award” Contract executed on or about early October / November, 2014

* The above dates are provided to interested Proposers for planning purposes only. These are estimated

dates and do not represent firm commitment dates by which the Authority will take action.

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4. BUDGETARY ESTIMATE:

Award of the contract resulting from this RFQ/P solicitation will be based on a budget of up to three million ($3,000,000) dollars, during the term of the contract and any extensions thereto. This budgetary estimate does NOT include hardware / infrastructure, which is outside the Scope of this RFQ/P.

In approaching this project in the most fiscally responsible manner, and in ensuring compatibility within its existing Microsoft environment, the Authority intends to more fully utilize its existing Microsoft SharePoint 2010 technology, Proposers will note that included in this $3 million budget is the necessary configuration work to be done to the existing Microsoft SharePoint 2010 system to accommodate the resulting business process workflows to be developed by the Consultant Firm, as well as continuing to accommodate the various department needs for file sharing.

Proposers shall note that the Authority does not guarantee these spending levels and reserves the right to increase and / or decrease the budget allotment at any and all times, throughout the term of the contract and any extensions thereto, with all pricing, terms, conditions and specifications of the original contract and accepted proposal remaining in effect.

5. INFORMATIONAL PRE-BID CONFERENCE: An INFORMATIONAL Pre-Bid Conference will be held on Thursday, May 1, 2014 at 10:00 AM at the Authority’s offices, located at 36 West State Street, Trenton, NJ. Interested Proposers are encouraged to participate; however, participation is not mandatory. Proposers may attend in - person or may participate via teleconference.

Proposers planning to participate, via teleconference, should send an e-mail to [email protected] to request an access code. To ensure that your request is easily identified; the subject of the e-mail should read:

“Pre-Bid Teleconference – 2014-RFQ/P-057 - Information Technology andBusiness Process Analysis Consulting Services - CRM and Commercial Loan System –

Procurement / Implementation”

This is an informational conference; therefore either manner of participation should be useful to interested parties. The Proposer should choose the form of participation that best meets their scheduling and travel needs.

6. SCOPE OF SERVICES / DELIVERABLES:

Proposers should refer to Attachment A of this RFQ/P for detailed information regarding the requisite “Scope of Services / Deliverables”.

7. RESERVED:

8. UNINTERRUPTED SERVICES DURING VACATION / ILLNESS / EMERGENCIES:

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mailto:[email protected]



As part of its proposal submission, the Proposer should provide a detail of its plan to provide a qualified replacement(s) to provide the requisite services during the term of the contract and any extensions thereto, to ensure uninterrupted performance of the requisite services and accurate and efficient performance of the work against the resulting contract, in the event of vacation, illness or personal emergency of the Consultant / Consultant Firm’s staff, assigned to perform the work against the resulting contract. Proposals submitted without this information will be evaluated as though no qualified back-up / replacement staff is available.

This plan may be as simple as naming an alternate / back-up individual for each position / individual identified in the Proposer’s staffing chart, which is designated to perform work against the resulting contract. In an effort not to preclude smaller firms with less depth of staff from responding to this solicitation; such a firm should submit a plan which details the manner in which it will secure qualified, technical subconsultants (i.e. temporary staffing) to perform any requisite work during such absences . The Consultant Firm shall provide qualified replacement staff during sick, emergency and vacation time, at no additional cost to the Authority. Proposers should note that any replacement staff used during illness, vacation or personal emergencies are subject to the same review and approval by the Authority’s designated staff representative or his / her designee, as outlined in “Section 22 - Substitution of Staff / Subconsultants”. No project deadlines, due dates or meetings are to be cancelled or rescheduled due to Consultant Firm’s staff vacations.

9. FREQUENCY of SERVICES:

During the initial information gathering and final reporting / recommendations stages of the project, it is expected that the successful firm will be required to provide the requisite services (i.e. interviews with senior executive staff) outside of normal business hours, to accomplish the schedule and dates indicated in its proposal. For purposes of this RFQ/P, “normal business hours” are defined as Monday through Friday, between the hours of 8:00 AM and 5:00 PM, exclusive of holidays. In these limited instances, a qualified member of the successful firm’s staff must be available outside of normal business hours, to meet with Senior Leadership Team, as needed. Interested Firms should consider the need for such limited work to be performed outside of normal business hours and include such costs when preparing its “Fee Schedule”.

It is expected that only those meetings / discussions which may require the participation of the Authority’s senior management, may require scheduling one (1) or more meetings outside of normal business hours as defined herein. It is the Authority’s intent to minimize these instances, whenever possible.

10. RESERVED:

11. LIMITS of AFTER-HOURS COMPENSATION:

Regarding work performed outside of “normal business hours” as defined herein, the Consultant Firm will consider all charges associated with such “After-Hours Work” since no additional allowance will be provided nor compensation given for meals and beverages, etc. Additionally, the Authority will not provide additional compensation for mileage, tolls, gasoline or other such travel expenses. The Consultant Firm shall be compensated based on its “Fully Burdened Hourly Rates”, alone.

12. PRICE ADJUSTMENT: 4



Pricing shall remain firm throughout the term of the contract and any extensions thereto.

13. FAILURE to PERFORM / RESPOND to EMERGENCY SERVICE NEEDS:

In the event the Consultant Firm fails to accommodate the Authority’s need for after-hours work on two (2) or more instances; the Consultant Firm will be considered to be non-responsive to the needs of the Authority. As such, the Authority may cancel the contract for cause.

14. INITIAL ORGANIZATIONAL MEETING:

The successful Proposer (“Consultant”, “Consultant Firm”) shall be required to attend an Initial Organizational Meeting with the Authority’s Executive, ITS and middle management staffs, as well as other staff members, as may be deemed appropriate, to launch the Information Technology and Business Process Analysis project (i.e. the Microsoft Dynamics CRM System Implementation). This meeting will be held at the Authority’s offices located at 36 West State Street, in Trenton. The Authority, in its sole discretion, may permit certain, limited staff members of the Consultant Firm to participate via teleconference, should travel to the Authority’s offices be prohibitive. The Authority, in its sole discretion, shall determine the appropriateness of teleconference participation.

It is expected that this meeting will be held within three (3) but no more than five (5) business days from the execution of the “Contract for Professional Services” for this solicitation, or as scheduled by the Authority, and will encompass approximately one (1) business day or an estimated eight (8) hours. The purpose of this Initial Organizational Meeting is to allow the Consultant Firm (and any staff assigned to perform work against the resulting contract) the opportunity to meet with the Authority’s key staff members who are responsible for the executive and management functions within the Authority, to gain a more clear understanding of performance expectations and to review the Authority’s requisite timeline and deadline for completion. The Authority will make every effort to schedule the meeting at a mutually convenient time; however, the Authority will make the sole determination regarding the date and time to ensure maximum participation by the Authority's staff.

The Consultant Firm shall submit its intended agenda for this meeting with its executed “Contract for Professional Services”. The Authority’s Chief Information Officer (CIO) will review the agenda and refine as appropriate to ensure a productive working session is achieved at the Initial Organizational Meeting.

At a minimum, the Consultant Firm shall ensure that the following individuals shall be in attendance at the Initial Organizational Meeting:

All members of the Project Team (i.e. those individuals who will perform work against the resulting contract, as identified in the Consultant Firm’s Staffing Chart);

Sales Account Executive; Project Manager - Microsoft Dynamics CRM 2013; Project Manager – Commercial Loan Module; and Business Data Architect.

It is the Authority’s intent to provide the Consultant Firm with a variety of reference documents, as may be available, to assist in gaining a broad overview of the Authority’s departmental business operations, such as but not limited to, work procedures, departmental overviews, approval workflows (i.e. Operating Authority), etc. at this meeting.

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The Proposer must consider the costs to participate in this initial meeting when preparing its “Fee Schedule ”, since no additional compensation will be given for attendance at and participation in this Initial Organizational Meeting

15. RESERVED:

REQUIREMENTS of the PROPOSER:

For purposes of this RFQ/P, requirements of the “Proposer” shall include and be extended to any Joint Venture Partner(s) and / or named subconsultant(s), if such additional parties shall be designated to perform Work against the resulting contract. As such, all “Experience” and “Qualifications” requirements and any submissions required of the Proposer shall be extended to and required of any Joint Venture Partner(s) and / or named subconsultant(s).

Recognizing that the Proposer, itself, may not have direct, hands-on experience with implementing the proposed third-party Commercial Loan Module solution or perhaps any additional third-party products as may be proposed and accepted, the Proposer is cautioned to ensure that it completely and effectively demonstrates and evidences its experience and qualifications, as well as that of its Joint Venture Partner(s) and / or named subconsultant(s). Failure to do so may render the proposal materially non-responsive.

16. EXPERIENCE:

To be considered the successful Proposer (“Vendor”, “Consultant” or “Consultant Firm”), at a minimum, the Proposer shall possess and demonstrate / evidence each of the following criteria below. Further, the Proposer and its employees assigned to perform work against the resulting contract, as well as any Joint Venture Partner(s) and / or named subconsultant(s), at a minimum, must possess and demonstrate / provide evidence of each of the criteria noted below, as well as that required to complete / satisfy the Deliverables detailed in “Attachment A – Scope of Services” included herein.

Failure to submit evidence for the Proposer, as well as any joint venture partner(s) and / or named subconsultant(s) / subcontractor(s), may result in rejection of the proposal.

A. possess a minimum of five (5) years demonstrated experience (i.e. for the period 2005 to Y-T-D 2013) in providing Information Technology and Business Process Analysis Consulting Services, at least four (4) years of which should be in the financial / banking / economic

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~ IMPORTANT ~

The Proposer (or the “lead” firm in a Joint Venture Partnership), shall be an active member of the Microsoft Partner Network (MPN) and authorized re-seller for the Microsoft Dynamics CRM 2013 product.

Only those firms which possess and evidence this MPN status shall be eligible to respond to this solicitation.



development sectors, with a focus on improved efficiencies, resulting from improved workflows and the implementation of new technological tools (i.e. systems automation / upgraded / new computer system installations, etc.).

Proposers shall note that for purposes of this RFQ/P, “Information Technology Experience” (ITE) shall be defined as that resulting from direct experience in the installation, implementation, configuration, data migration and code conversion of Microsoft Dynamics CRM systems (current or previous releases), with one (1) or more a configurable third-party products, such as the Commercial Loan Module and others as required herein, and shall include interfacing with existing systems, such as Microsoft Dynamics Great Plains 2010 and other existing databases.

At a minimum, the Proposer shall demonstrate specific Business Process Analysis experience in the following:

1. business and process assessment and architecture;

2. workflow / process analysis with specific demonstrated experience in producing:

workflow charts; exact decision charts; technical User Manuals which detail the set-up of the workflows

and systems in Dynamics CRM 2013 or other third- party systems as well as system administration documents;

system architecture documents; a standard glossary of terms; test scripts; workflows and process analysis documents which address

“future state” business requirements; “gaps list” document; and a final report detailing the findings of the process analysis.

3. process design and implementation support;

4. product selection and proof of concept;

5. data migration;

6. code conversion;7

~ IMPORTANT ~

The Proposer is directed to “Attachment A – Scope of Services – Section 5- Project Overview / Deliverables” for a detail of the requisite Deliverables of the resulting contract and any extensions thereto, particularly as it relates to Business Process Analysis, Data Conversion and Data Migration.

At a minimum, the Proposer shall possess and evidence / demonstrate this requisite experience in successfully providing the Deliverables indicated therein and include such information in its narratives submitted in its proposal. These Deliverables identified, in “Attachment A” are an integral part of successfully providing the Business Process Analysis, Data Conversion, Data Migration services required of the successful Consultant Firm. It is imperative that the Proposer clearly and effectively demonstrate its experience in these areas.



7. quality assurance and testing;

8. business and process reengineering;

9. program / project management and implementation planning;

10. more fully configure Microsoft SharePoint 2010 to seamlessly interface with Microsoft Dynamics CRM 2013 and all third-party module systems to be deployed;

11. demonstrated hands-on experience with Microsoft Dynamics CRM systems (current or previous releases), application integration / implementation and interfacing with third-party “off the shelf” computer systems, such as the Commercial Loan Module required herein; and

12. demonstrated experience in interfacing Microsoft SharePoint 2013 with the CRM and third-party system solutions.

B. possess a minimum of five (5) years demonstrated Information Technology Experience (as defined herein) in:

1. Microsoft Dynamics CRM (current or previous releases), software implementation;

2. database management systems implementation;

3. preparing architectural design documents for hardware;

4. process and domain knowledge of computer systems;,

5. developing a Project Implementation Plan, to include:

a. project objectives and success criteria; b. Deliverables;c. roles / responsibilities;d. communication protocols;e. document control methodology;f. schedule management; andg. quality management plans;

6. planning, scheduling, managing and assuming overall responsibility for all aspects of the project implementation;

7. managing critical interfaces with Users and vendors;

8. attending and participating in all related meetings, as necessary, as well as being responsible for assuring meeting minutes are produced and distributed;

9. developing and maintaining the overall project schedule, to include reviewing and verifying the information;

10. developing and maintaining a Project Risk Management Plan throughout the project life;

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11. developing and providing a bi-weekly Project Implementation Status Report to Authority designated staff;

12. scheduling and conducting on-site bi-weekly progress meetings / presentations with Authority designated staff; and

13. reviewing the Project Schedule and advising the Authority’s Designated Contract Manager, CIO and Sr. Vice President - Operations, regarding any issues potentially impacting timely completion.

To evidence the above requisite experience stated in this “Experience” section, the Proposer shall submit:

1. three (3) client narratives for the five (5) year period , for which the Proposing Entity has provided similar Information Technology / Business Process Analysis Consulting Services.

Each narrative will address and include the detailed information regarding each of the criteria / experience detailed above, as well as the:

a. client entity name, contact name and contact information (i.e. telephone, and e-mail information) for the client’s President, Chief Operating Officer, Chief Information Officer or such similar titles as may be applicable at the client entity;

b. term of engagement (i.e. from “Notice to Proceed” / execution of the Contract to the submission of the written recommendations report);

c. overall description of the types of solutions implemented; and

d. a broad overview of the recommendations made (both process / workflow related and technological enhancements recommended). Indicate whether such recommendations were implemented / acted upon and if so, within what timeframe (i.e. months). If recommendations were not implemented / partially implemented, indicated known reasons (i.e. budgetary restrictions, differing management philosophies, etc.)

2. a narrative detailing the firm’s experience in providing Information Technology and Business Process Analysis Consulting Services, as defined herein, similar to those required by the Authority, for this same five (5) year period, to include:

a. total number of the clients during this period for which Microsoft Dynamics CRM systems were installed;

b. total number of CRM systems installed with third-party modules interfaced and which were then interfaced to existing systems (i.e. Microsoft Dynamics GP 2010 R2);

c. percentage of these CRM system installations that were completed with direct full-time in-house staff;

d. percentage of the Consultant Firm’s business process

recommendations implemented / partially implemented / not acted upon at all;

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e. challenges / obstacles encountered (i.e. process vs. management styles), if any;

f. solutions implemented to resolve the issues / obstacles;

g. total number of engagements, if any, with similar requirements as those outlined in the “Scope of Services / Deliverables” section of this RFQ/P; and

h. any additional information regarding “Experience” which the Proposer

believes may assist the Evaluation Committee Members, when reviewing the proposal.

Although not a mandatory requirement of this RFQ/P, the Proposer is encouraged to indicate in its narrative(s), any demonstrated, specific experience it has relative to Microsoft Visual FoxPro conversions and migrations, as well as specific experience with implementing Microsoft CRM with its proposed third-party Loan Module, etc.

C. KEY / LEAD POSITIONS DEDICATED TO THE PROJECT:

Due to the critical importance of this CRM system selection and implementation and its impact on the Authority’s business operations, the Authority requires that the CRM Project Manager for the Microsoft Dynamics CRM 2013 and the Commercial Loan Module Project Manager for the third-party Commercial Loan Module, as well as the Business Data Architect positions, collectively the “Lead” positions, shall be filled by direct, full-time employees (FTEs) of the Proposer, Proposing Joint Venture and / or named subconsultant and that these positions be dedicated to this project, alone. These individuals and their respective “back-ups” shall be direct, full time employees of the resulting Consultant Firm, Joint Venture Partner or named subconsultant and shall not be subcontracted staff. This is applicable to both the CRM and third-party Commercial Loan Module systems.

Each Lead Position shall possess at least five (5) years direct, hands-on experience in performing these account management functions, as they relate to the specific Microsoft Dynamics CRM systems and the specific third-party Commercial Loan Module, for implementations of similar-size, complexity and scope. The Proposer will demonstrate and evidence this experience through the proposed individual’s resume, as well as provide two (2) references from former clients for which the proposed individual served as a respective Project Manager or Business Data Architect on an installation for Microsoft Dynamics CRM or the specified Commercial Loan Module product. The Proposer may submit additional system experience for these three (3) key positions, however, specific experience on CRM and the Commercial Loan Module products shall be demonstrated. In addition to the three (3) dedicated Lead positions indicated above, the Proposer will indicate a staff employee who will serve as an “Assistant” CRM Project Manager, Commercial Loan Project Manager or Business Data Architect in the absence of the dedicated lead position. The Assistant Project Manager will assist the Lead under normal business circumstances and will assume its account / project management responsibilities in the absence of the Lead, whether such absence is the result of vacation, illness, familial matters, etc., regardless of reason or duration. Each “Assistant Project Manager” positions will possess at least three (3) years demonstrated experience in performing the requisite functions, with specific experience relating to Microsoft Dynamics CRM and the specified third-party Commercial Loan Module

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product, on projects of similar size, scope and complexity. The Proposer must evidence this experience through the proposed individual’s resume, as well as two (2) references from former clients for which the proposed individual served as a “Lead Project Manager” for the specified systems products as those required herein.

D. TECHNICAL WRITING – BUSINESS PROCESS ANALYSIS DOCUMENTATION / USER TRAINING DOCUMENTATION:

Recognizing that technical documents (such as User Manuals and Administrative Guides) will be a key Deliverable of the engagement to document the Consultant Firm’s assessments of various business processes and analysis, its recommendations for improvements / re-engineering, as well as documentation of the systems’ configurations and User Training Manuals; the Proposer will evidence its technical writing capabilities by providing four (4) representative samples of work (i.e. Scopes of Services , technical specifications, training manuals, etc.) . At least one (1) of the representative writing samples submitted must be a User Training Manual. Due to the anticipated volume of the User Training Manual to be submitted, Proposers are directed to submit this Manual on CD ROM or thumb / jump drive only; hard copies are not required. Proposers will note that in accordance with “Section 49 – Submission Due Date”, a total of fifteen (15) CDs are required.

E. OPERATING BUDGET:

To allow the Authority to further assess the Proposer’s “Experience” and “Approach” in managing and implementing a Microsoft Dynamics CRM 2013 system implementation, to include a third-party module(s), such as the Commercial Loan Module required herein, the Proposer will submit a detailed “Operating Budget” (accurate to within +/- 10%) for each of the Phases identified herein. The “Fully Burdened Hourly Rates” and hours dedicated to each task should support the “Maximum Not-to-Exceed Fees” indicated in the “Fee Schedule”. The Operating Budget will include such information as:

positions / titles of staff to be assigned to perform the requisite work (as indicated in the Proposer’s Staffing Chart)

a detail of the tasks / work to be performed for each Phase

corresponding fully loaded hourly rates (as indicated in Section 11A – Z of the “Fee Schedule”)

anticipated number of hours for each position to perform the requisite work based on the Proposer’s prior experience and knowledge in performing such services

any other pertinent information the Proposer believes will assist the Authority in understanding its approach to providing the Information Technology and Business Process Evaluation Consulting Services, as outlined herein.

The Proposer will submit its Operating Budget utilizing “Section 10” of the “Fee Schedule”. To ensure that all Proposers are evaluated “fairly and equitably”, no alternate format may be used to prepare and present the proposed Operating Budget.

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17. QUALIFICATIONS / PERFORMANCE of the PROPOSER on CONTRACTS of SIMILAR SIZE and SCOPE / DESCRIPTION of the PROPOSER’s ORGANIZATION:

To be deemed “qualified” to provide the requisite services as outlined herein, the Proposer or lead Joint Venture Partner shall possess and evidence its Microsoft Licensed Partner Status by submitting a copy of its Partner Status WITH its proposal.

Recognizing the critical importance of these Business Process Evaluations to be performed and the impact on the Authority’s overall business operations, the Authority requires a well-qualified firm, or a dedicated division of a larger firm, whose “core business focus” is in providing such Information Technology Experience and Business Process Analysis Consulting Services, with specific focus on installing, configuring and implementing Microsoft Dynamics CRM, including data migration and interfacing with existing third-party systems, as those required herein. Further, the Joint Venture Partner and / or named subconsultant identified to implement the proposed third-party Commercial Loan Module shall also meet the same criteria relative to its “core focus” as the primary CRM contractor shall have.

In an effort to establish the Proposer’s ability to successfully provide the requisite services to others, for projects of similar scope, size and complexity, the Proposer must provide a narrative which provides general information about its organization, demonstrating the Proposer’s ability to provide the requisite services outlined herein. The narrative must address:

a. the Proposer’s qualifications to perform on contracts of similar size and scope for other clients with staff / headcount comparable to that of the Authority, as indicated in the Authority’s Organizational Chart, included herein as Attachment C. The Proposer should include any other information relevant to its qualifications, which it believes will assist the Authority in evaluating its Proposal;

b. due to the critical importance of this work and the timeline for completion required of the work ; the Proposing Entity will demonstrate that it has sufficient depth of staff , resources and requisite experience, as outlined in the “Scope of Services / Deliverables” section of the RFQ/P to enable it to effectively perform and deliver the requisite Information Technology and Business Process Analysis Services required of the resulting contract. This must be evidenced by the qualifications of the proposed staff to perform the work against the resulting contract, its staffing chart, organizational chart (if available), by the resumes presented, as well as the Proposer’s demonstrated experience on projects of similar size, scope and complexity;

c. the manner and methodology to be employed to hire and screen its full-time and subcontracted staff (i.e. background checks, etc.) to ensure the highest levels of confidentiality are observed to safeguard the sensitive information that such staff will have access to during the performance of the Work (i.e. social security numbers, financial information of Authority Customers, etc.); and

d. the qualifications of each member of the Proposer’s executive, middle management and technical staff, as well as for any individual who will or who it is expected will be involved in the performance of the Work against the resulting contract (reference “Section 18 - Resumes / Bios of Key Team Members” for additional information.) This will be evidenced by explaining each pertinent staff members’ project role in each of the various client project narratives submitted.

Resumes must also be provided for those individuals who will serve as “back-ups” to the primary staff member for each position / function.

MANDATORY PARTNER STATUS / CERTIFICATIONS - To be deemed qualified to perform the Work against the resulting contract:

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the Proposer or lead Joint Venture Partner shall possess and evidence its Microsoft Licensed Partner status by submitting a copy of its Partner status with its proposal.

the individual identified as the Lead Project Manager or other such position as shall be dedicated to the project (up to and including such time as User Acceptance Testing is approved by the Authority), shall possess and evidence that he / they possess a Microsoft Certified Technology Specialist (MCTS) accreditation.

IMPORTANT: In the event that the Lead Project Manager does not possess this critical certification; then the Project Team / Staffing Chart shall be comprised of technically qualified individuals, who collectively shall possess the certifications indicated below and shall submit evidence of same with the individuals’ resumes.

As presently identified on Microsoft’s website the Microsoft Certified Technology Specialist (MCTS) consists of the following:

Regarding the Microsoft SharePoint 2010 product, the Proposer shall provide technically qualified staff, which at a minimum, possess the MCSE: SharePoint Solutions Expert Level certifications, to include:

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CERTIFICATION TITLE EXAM NUMBER

Microsoft Dynamics CRM 2013 Applications MB2-868

Microsoft Dynamics CRM 2013 Customization and Configuration MB2-866

Extending Microsoft Dynamics CRM 2013 MB2-876

Microsoft Dynamics CRM 2013 Installation and Deployment MB2-867

MCSE: SHAREPOINT SOLUTIONS EXPERT LEVELCERTIFICATION TITLE

Installing and Configuring Windows Server 2012

Administering Windows Server 2012

Configuring Advanced Windows Server 2012 Services

Core Solutions of Microsoft SharePoint Server 2013

Advanced Solutions of Microsoft SharePoint Server 2013



e. a detail of how the Proposer intends to accomplish the Work required in the “Scope of Services / Deliverables” section of this RFQ/P, including a detailed Project Implementation Plan / Schedule identifying milestones and completion dates (specified in weeks). Proposers should note that the timelines referenced herein are the optimal desired dates for completion of each phase of the work to be done. The Proposer will indicate in its Implementation Project Plan / Schedule”, its firm time intervals for completion for each phase of the project.

f. a copy of the Proposer’s staffing chart, to show each position / title, for those individuals who will be or who it is expected will be involved in performing the Work against the resulting contract.

An organizational chart must also be supplied for the Proposing Entity’s entire organization, as well as that of its Joint Venture Partner(s) and / or named subconsultants to evidence that it has adequate, qualified and experienced staff capable of assuming a project role, in the event of illness, vacation or personal emergency.

g. provide information (i.e. weblink and password credentials) to allow the Members of the Evaluation Committee to access a weblink demo for any proposed third-party solutions, particularly the Commercial Loan Module solution, as well as the Business Intelligence Reporting Tool and Human Resources Module. Such weblink demos should allow the Committee Members to preliminarily assess the capabilities of the proposed solutions, prior to the preliminary scoring of proposals in anticipation of full product demos and interviews to be conducted with a given number of Proposers.

In addition to the above items, the Proposer should also include the following information with its proposal for the Proposer, as well as its Joint Venture Partner(s) and / or named subconsultants:

h. the date of the inception of the Proposing Entity Firm, as well as a brief overview / history of the firm, including its growth and expansion since inception.

i. the number of consecutive years providing similar Information Technology and Business Process Analysis Consulting Services, as evidenced by submitting a copy of the Proposer’s list of clients and years serviced OR by indicating the total number of clients serviced for each year of the five (5) year period and the average number of years support services have been provided to these clients.

j. the location and contact information (i.e. address, telephone, e-mail, fax number, etc.) of the Proposer’s office that will be responsible for managing the resulting contract, as well as the locations of its corporate headquarters and any regional business offices.

k. contact information (i.e. name, address, phone number and e-mail address) for the individual, who will be responsible for managing the performance against the resulting contract.

In addition, the Proposer will possess and demonstrate experience in successfully implementing Microsoft Dynamics CRM systems. At a minimum, the Proposer will demonstrate at least five (5) years experience in implementing such Microsoft Dynamics CRM systems:

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1. for other clients / companies with staffing similar in size and number to that indicated in the Authority’s Organizational Chart, included herein as Attachment C;

2. for other public sector entities (i.e. state or federal), preferably with an economic development entity; however specific economic development experience is not a firm requirement;

3. which may have required considerable configuration work but NOT necessarily extensive

customization;

IMPORTANT: Proposers shall note that it is the Authority’s preference to minimize and control the extent of the customization needed to the CRM, third-party Commercial Loan Module and any additional third-party modules that may be installed, in an effort to facilitate future upgrades and control future costs regarding such customizations, as they relate to upgrades.

4. in which considerable Business Process Analysis, review and re-engineering was required to optimize the use of the Microsoft Dynamics CRM system and any related third-party systems installed with it, to provide an overall seamless approach to the business operations of a client utilizing the CRM system and a single database design;

5. in which there was complete legacy system code conversion and data migration to the Microsoft Dynamics CRM system and also to any third-party modules or systems (this experience may be demonstrated by the subcontractors who will provide any third-party systems, not necessarily the primary Proposer). For purposes of this RFQ/P, data migration is defined as transferring all FoxPro system legacy data to the new systems (i.e. CRM, third-party Commercial Loan) to allow the Authority to continue its business operations without interruption or degradation;

6. in which a Business Intelligence type Reporting Tool was installed and configured to interface into every system and third-party system or module where primary data is stored or where a data warehouse was implemented and used (note that the Business Intelligence Tool proposed must come with a data warehouse (i.e. with a standalone database separate from the live database that is only for the Business Intelligence Tool to use and which will store historical data only);

7. which required conversion from legacy systems to a .NET and SQL environment. To successfully demonstrate this, the Proposer must clearly and specifically demonstrate its specific qualifications and expertise in this area and provide at least three (3) specific examples of other code conversions and data migration work. If applicable, the Proposer is encouraged to submit at least one (1) narrative which demonstrates specific experience with Fox Pro to .NET conversion and migration;

8. in which third- party modules were interfaced or integrated to the CRM environment (such as for commercial loans, procurement, real estate, general ledger, bonds, bank reconciliation, accounts receivable and payable, cash management, reporting, budget, etc.);

9. in which complete validation testing was conducted from all aspects of the CRM functionality, from system testing to User Acceptance Testing and in which the testing was performed in accordance with industry-standard testing strategies and plans with documented results provided to the Customer for review, audit, and final approval. The Proposer shall note that the Authority shall not conduct the User Acceptance Testing until the Consultant Firm’s testing strategy and plan, as well as the test scripts are reviewed and accepted by the Authority. NO EXCEPTIONS;

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10. in which User, Administrative, and Operational manuals were written as part of the project Deliverables, to reflect those customizations and / or configurations specific to the CRM and third- party module installation(s);

11. in which User and Administrator training was conducted, as defined herein, to ensure a complete and successful knowledge transfer;

12. in which the CRM system is seamlessly operational within a multi-site environment. Proposers shall note that the Authority has four (4) physical sites, within New Jersey;

13. in which pre-project launch business process and workflow analysis and functional / technical requirements work was done to support the successful integration and implementation of the CRM system into the client’s business operations;

14. in which project timelines were established and adhered to and which provided a complete detail of project metrics regarding the project progress, challenges / obstacles, corrective action, etc. The project timeline shall have been available in accordance with the Project Calendar with fixed dates identified and revised, as necessary, and as approved by the Client (i.e. in this case, the Authority). The Project Implementation Plan and Project Calendar shall identify appropriate risk factors sufficiently in advance, to allow such risks to be resolved successfully or addressed in an acceptable manner (i.e. work around) if no immediate resolution was available; and

15. in which Microsoft SharePoint 2010 was also seamlessly installed and interfaced to the Microsoft Dynamics CRM system and third-party modules.

18. RESUMES / BIOS of KEY TEAM MEMBERS:

The Proposer should provide a detailed resume or bio for each individual , as well as for each individual identified as the respective “Assistant” for a staff member identified in the Proposer’s “Staffing Chart”, who will or who it is expected will, perform the Work against the resulting contract. The resumes must clearly demonstrate experience and qualifications relative to the Work to be performed. Due to the critical nature of the Work; proposals which fail to include a resume for each individual (i.e. primary staff member, as well as corresponding “Assistant” staff), will be evaluated as though a qualified staff member and / or “Assistant” has not been identified and is not available to perform the requisite services.

At a minimum, the resume or bio should include such information as:

demonstrated experience specific to providing the types of services required herein employment history education degrees / professional certifications and / or licenses any additional information that would allow the Authority to assess the

individual’s abilities to perform against the contract.

Resume information should detail and demonstrate the employee’s specific experience in business process analysis, making recommendations for improved efficiencies, as well as installation / implementation of the Microsoft Dynamics CRM Systems advances, as required herein. Further, the resume should indicate any certifications / licenses (i.e. proficiency in the Microsoft Dynamics CRM solution, etc.) held in relation to performing the requisite services, if applicable, as well as number of years employed with the Proposing Entity firm, Joint Venture Partner(s) Firm, or named Subcontractor(s) Firm.

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IMPORTANT - CERTIFICATIONS: As detailed in “Section 17 - Qualifications”, the Proposer shall submit evidence of the requisite mandatory Microsoft certifications with the corresponding resume for the individual. Failure to include copies of these critical certifications will render the proposal materially non-responsive since the individual(s)’ qualifications cannot be verified in the absence of the certificate. NO EXCEPTIONS.

Proposers should note that following the award of the contract, in the event it becomes necessary for the Consultant Firm to make a substitution, replacement or addition regarding its own staff (other than the five (5) integral positions identified in below in this section), joint venture partner staff or subconsultant; the Consultant Firm will comply with the processes outlined in “ Section 22 - Substitution of Staff / Subcontractors and / or Subconsultants”. Such replacement staff shall possess equivalent or exceeding credentials as the individual to be replaced (i.e. the requisite Microsoft certifications(s). NO EXCEPTIONS.

The Authority, in its sole discretion, shall determine whether or not the proposed replacement, substitution or additional personnel possesses adequate qualifications and experience to provide services against the resulting contract. No substituted or additional personnel are authorized to begin work until the Consultant Firm has received written approval from the Authority’s Designated Representative or his / her designee.

The Consultant Firm shall be responsible to ensure that any staff assigned to perform the Work against the resulting contract maintains any such licensing and / or certifications, as appropriate and as may be required to perform the requisite work, throughout the term of the contract and any extensions thereto. Further, upon expiration of such license(s) / certification(s), it shall be the Consultant Firm’s responsibility to immediately, provide the Authority with evidence of updated licensing for the specified individual. The Consultant Firm shall maintain its Microsoft Licensed Partner status throughout the term of the contract and any extensions thereto. Failure to do so may be cause for cancellation of the contract.

IMPORTANT: Proposers are directed to refer to “Attachment A - Scope of Services Project Overview / Deliverables - Item 4 - Project Approach / Related Project Management Deliverables – Item #1 Lead Project Manager” for additional information regarding those integral “Lead” positions which require direct full-time dedicated staffing (i.e. Project Manager(s), Business Data Architect, etc.).

19. REFERENCES:

For each such illustrative narrative referenced in “Section 16 - Requirements of the Proposer - Experience”, the Proposer must provide the contact information (i.e. name, title, telephone number and e-mail address) of a contact person who can provide a reference regarding the Proposer’s performance (i.e. quality, delivery performance, service levels, etc.) on the specific Information Technology and Business Process Analysis Consulting engagement.

Due to the importance of successfully providing these critical assessment services, the references provided (i.e. contact information) should be senior executive decision makers (i.e. CEO, CIO, COO, Sr. Vice President, etc.), who can address the Proposer’s:

overall professional and technical abilities, to include business process analysis, process recommendations, technology tools recommendations and IT architecture and design, as well as IT Project Management services to complete implementation

manner of interacting with Senior Leadership Team, middle management and technical staff

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overall success in the installation, implementation and interfacing of the Microsoft Dynamics CRM-System (preferably CRM 2013) with existing systems and the Work required herein

impact of the engagement on the organization’s:

improved business processes improved efficiencies improved Customer satisfaction improved employee satisfaction cost savings, if any sustainability of the recommended process change(s) (i.e. did the

recommendations for change / enhancements become part of the client’s business “culture” and are they still being followed, today?)

Included with the reference information, the Proposer may include any additional information which demonstrates its former or current client’s ability to achieve increased efficiencies, cost savings and / or growth as a result of the Information Technology / Business Process Analysis consulting engagement. These references will allow the Authority to address specific questions / issues with the reference source, regarding the Proposer’s performance, quality and responsiveness, as each relates to the specific engagement. The Authority, in its sole discretion, shall determine whether or when it is appropriate or necessary to contact the references provided to substantiate the information contained in the firm’s proposal.

Proposers shall note that in the event a reference provided is unavailable or unwilling to provide a reference or if the Authority is provided with incorrect contact information in the proposal due to Proposer’s error (i.e. a typographical error in phone number, e-mail address, etc.), the Authority shall not be obligated to research and / or seek out corrected information in order to facilitate the verification of references. It is the Proposer’s sole responsibility to ensure the accuracy of the information provided, as well as to verify the willingness of its named reference to participate in dialogue (i.e. teleconference) with the Members of the Evaluation Committee. For this reason, it is highly recommended that a primary and secondary reference is provided for each engagement referenced, in order to maximize the Authority’s ability to secure a reference for each engagement referenced in the proposal.

20. SUBCONSULTANT FIRMS / SUBCONTRACTORS:

Following award of the contract, in the event the Consultant Firm does not have direct staff capable of performing the necessary service(s); the Consultant Firm may subcontract those portions of the work to be performed to a subconsultant firm / subcontractor. In the event the Proposer intends to utilize a subcontractor / subconsultant to fulfill any of its obligations, the Proposer shall be responsible for the subcontractor's: (a) performance; (b) compliance with all of the terms and conditions of the contract; and (c) compliance with the requirements of all applicable laws.

The Proposer MUST provide a detailed description of services to be provided by each named subcontractor / subconsultant, referencing the applicable section or subsection of this RFQ/P, as well as the Proposer’s prior experience in working with the subcontractor / subconsultant on similar projects as that required herein. This information must be included with the proposal to evidence the subcontractor’s / subconsultant’s capabilities and experience.

Detailed resumes should be provided for each member of the subconsultant firm's management, supervisory and other key personnel, who will, or who it is anticipated will, perform work against the resulting contract. Resumes should also be provided for each “Assistant” staff member to be assigned to perform the requite services, as needed. Such resumes must clearly demonstrate

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knowledge, ability and experience relevant to that part of the work that the subconsultant firm is designated to perform.

When preparing its “Fee Schedule”, if the Proposer intends to subcontract any number of positions for which it does not have in-house staff to perform the respective job function, the Proposer must include the hourly rate for any subcontracted services / positions on the “Fee Schedule - Hourly Rates Schedule” (reference Exhibit R – Section 11A - Z) as though the position were part of its in-house overhead. This will allow the Authority to accurately assess a blended hourly rate for each proposal. The Proposer must indicate whether each position will be satisfied by in-house or subcontracted staff, by placing an “X” in the appropriate column next to each title.

Proposers should note that the Consultant retains the sole and absolute responsibility for the management and supervision of all subcontractors / subconsultants to a high quality of service. Such subcontractors and / or subconsultants must possess a valid “Business Registration Certificate”, as further detailed in “Attachment B - Compliance – Business Registration” of this RFQ/P. Additionally; the Consultant Firm assumes sole and absolute responsibility for all payments and monies due to its subcontractors / subconsultants.

21. JOINT VENTURES:

Interested Firms meeting the qualifications and requirements as described herein are invited to submit a bid proposal to provide these Information Technology – CRM System Installation and Implementation / Business Process Analysis Consulting Services to the Authority. The Authority will consider proposals submitted by joint ventures, as well as those which employ subconsultants, in the performance of the Work. Due to the magnitude and scope of the work to be performed, a sole individual may not respond directly to this solicitation; however, such an individual is strongly encouraged to align himself as a joint venture partner or as a subconsultant with others to meet the requirements of this RFQ/P.

If a joint venture is submitting the bid proposal, the agreement between the parties relating to such joint venture should be submitted with the proposal. Authorized signatories, from each party comprising the joint venture, should sign the bid proposal cover letter.

IMPORTANT: All proposal submissions (i.e. compliance documents, evidence of experience, qualifications, resumes, etc.) shall be submitted for the Proposing Firm, as well as any Joint Venture Partner(s) or named subconsultant(s). Failure to do so may render the proposal materially non-responsive and subject to rejection.

22. SUBSTITUTION of STAFF and / or SUBCONSULTANT FIRMS:

Following the award of the contract, in the event it becomes necessary for the Consultant Firm to substitute or add a subconsultant firm, or substitute its own staff for a previously identified subconsultant firm, the Consultant Firm will notify the Authority’s Designated Representative or his / her designee, in writing, and identify the proposed new subconsultant firm (“replacement”) or staff member (“staff replacement”), as well as the Work to be performed. The Consultant Firm must provide a detailed justification documenting the need for the substitution or addition.

Included with the written notification, must be a detailed resume of the proposed replacement staff member or of the proposed subconsultant firm’s replacement management, supervisory and other key personnel that clearly demonstrates the replacement’s knowledge, ability and experience, relevant to that part of the Work, which the proposed replacement subconsultant firm is to undertake. The qualifications and experience of the proposed replacement must equal or exceed those of similar personnel, proposed by the Consultant Firm in its proposal and such proposed individual shall possess and evidence any

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requisite credentials / certifications / licenses as identified herein, as the individual he / she shall be replacing.

The Authority’s Designated Representative, or his / her designee, in his / her sole discretion, shall determine whether or not the proposed staff replacement, substitution, additional or subconsultant firm replacement, possesses adequate qualifications and experience to provide services against the resulting contract. No substituted or additional staff or subconsultant Firms are authorized to begin work, until the Consultant Firm has received written approval, from the Authority’s Designated Representative or his / her designee. In the event the previous subconsultant firm to be replaced is a Small Business Enterprise (SBE), Minority-owned Business Enterprise (MBE), Woman-owned Business Enterprise (WBE) or Veteran-owned Business Enterprise (VBE) as registered / certified by the New Jersey Department of Treasury, Division of Revenue – Small Business Registration and M/WBE Certification Services; the Consultant Firm must make every effort to replace the firm, in kind. Should the Consultant Firm be unable to make such replacement with a SBE, MBE, WBE or VBE firm; it must evidence that a good faith effort has been made to secure the services / goods of another SBE, MBE, WBE or VBE firm.

23. RESPONSIBILITIES of the VENDOR / CONSULTANT FIRM:

The successful Proposer (“Vendor”, “Consultant Firm” or “Firm”) shall have sole and absolute responsibility for the complete effort specified in and required of the contract. Payment shall be made only to the Consultant Firm. The Consultant Firm shall be responsible for all payments to be made and any monies due to any joint venture partners and / or any subconsultants. The Consultant Firm shall be responsible for the professional quality, technical accuracy and timely completion and submission of all Deliverables, services or commodities required under the Contract. Without additional compensation, the Consultant Firm shall correct or revise any errors, omissions, or other deficiencies in its Deliverables and other services. The approval of Deliverables furnished under this contract shall not in any way relieve the Consultant Firm of its responsibility for the technical accuracy and adequacy of its work. The review, approval, acceptance or payment for any of the services shall not be construed as a waiver of any rights that the Authority may have, arising out of the Consultant Firm’s performance of the resulting contract. In the event the Proposer anticipates bringing pre-existing intellectual property into the project, the intellectual property must be identified in the Proposal . Otherwise, the language in the immediately preceding paragraph of this section prevails. If the Proposer identifies such background intellectual property ("Background IP") in its Proposal, then the Background IP owned by the Vendor on the date of the contract, as well as any modifications or adaptations thereto, remain the property of the Vendor. Upon award of the contract, the Consultant Firm will grant to the Authority, a non-exclusive, perpetual royalty-free license to use any of the Vendor’s Background IP delivered to the Authority and all upgrades thereto, for the purposes contemplated by the contract and any extensions thereto.

1. NEWS RELEASES / ADVERTISING:

The Consultant Firm shall not issue news releases pertaining to any aspect of the services being provided nor shall it use the names, logos or images of the State of New Jersey or the New Jersey Economic Development Authority, or any data or results arising from the performance of work under this contract, as a part of any commercial advertising under the contract to the Authority without the prior, written consent of the Authority’s Communications Division. All such requests shall be directed to the New Jersey Economic Development Authority through its Authority’s Designated Representative, who shall coordinate such approvals, to be granted, if any.

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2. AUTHORITY’S OPTION TO REDUCE “SCOPE OF SERVICES” / TERMINATE PROJECT:

The Authority has the option, in its sole discretion, to reduce the “Scope of Services” or terminate services for any task or subtask called for under the contract. In such an event, the Authority shall provide advanced written notice to the Consultant Firm. Further, the Authority, in its sole discretion, reserves the right to consider any task or subtask completed before all of the said task or subtask(s) have been performed, whenever in the judgment of the Authority, based upon results of work already performed, the goals of the project have been successfully achieved or can be successfully achieved through a reduced “Scope of Services”. In such event, the Authority may reduce the “Scope of Services” for any task or subtask(s) or portions thereof by written notice to the Consultant Firm.

Upon receipt of such written notice and within five (5) business days, the Consultant Firm will submit to the Authority, an itemization of the work effort already completed by task or subtask and the work effort which will be required by task to complete the affected tasks in accordance with said notification. Upon approval of the proposed work effort by the Authority, the Consultant Firm will complete the project in accordance with said approval. The Consultant Firm will be compensated in accordance with the applicable portions of the cost proposal for the specific “Scope of Services”.

In the event the Authority issues a stop order for any reason, thereby directing the Consultant Firm to suspend work under the Contract for a specified time, the Consultant Firm shall be paid until the effective date of the stop order. The Consultant Firm shall resume work upon the date specified in the stop order or upon such other date as the Authority’s designated representative may thereafter direct, in writing. The period of suspension shall be deemed added to the Consultant Firm’s approved schedule of performance. The Authority’s designated representative and the Consultant Firm shall negotiate an equitable adjustment, if any, to the contract price.

3. FORM OF COMPENSATION - INVOICING / PAYMENT:

The Consultant Firm will submit its invoices to the Authority, on a bi-weekly basis (or as later may be deemed appropriate by the Authority’s Contract Manager), for work completed, based on the Deliverables defined in Attachment A, herein, and the Consultant Firm’s accepted “Project Implementation Plan”. The Authority will make prompt payment to the Consultant Firm, following receipt of any non-disputed invoices and approval of the documentation. .

It is understood that following the execution of the contract, the Consultant Firm will purchase the Microsoft Dynamics CRM System software, as well as the third-party Commercial Loan Module product, and any additional third-party solution product, as maybe recommended in the Consultant Firm’s proposal and accepted by the Authority. Recognizing the capital outlay for such purchases, the Authority will accept and process original invoices from the respective manufacturers for these software purchases, as presented. Following these purchases, invoices shall be submitted and processed on a monthly basis, as outlined herein, with proper supporting documentation as detailed in this section and as may be required by the Authority.

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IMPORTANT: The Consultant Firm shall not invoice for the ten (10) Full Access User Licenses for EACH software solution (i.e. CRM 2013, Commercial Loan Module, Business Intelligence and Human Resources) , nor will the Authority pay for these ten (10) User Licenses until final User Acceptance Testing has been approved by the Authority.

The Consultant Firm will provide these ten (10) Full Access User Licenses AT NO CHARGE to the Authority during the implementation of the CRM, Commercial Loan Module and any other third-party systems, until final User Acceptance Testing is finalized and approved by the Authority . The Proposer shall consider any costs associated with these licenses when preparing its Fee Schedule.

At a minimum, invoices submitted for payment must include / consider the following:

invoices should be submitted for services rendered no later than ninety (90) days of the date the service was provided / performed. The Consultant Firm is strongly encouraged to inform its subconsultant firms of this policy, as they will be required to comply similarly.

the Authority, in its sole discretion, reserves the right to require additional information, documentation and / or justification upon receipt of an invoice for payment and prior to approving such invoice for payment.

the Authority considers the Consultant Firm to be the sole point of contact with regard to contractual matters and the Consultant Firm will be required to assume sole responsibility for the complete “Scope of Services / Deliverables” and any additional services, as indicated in the RFQ/P.

Payments will only be made to the Consultant Firm. The Consultant Firm is responsible for assuring the compliance of its joint venture partner(s) and / or any subconsultant firm(s) with all terms and conditions of this RFQ/P and assumes the sole and absolute responsibility for any payments due to any joint venture partners or subconsultant firm(s) under the subcontract(s).

Invoices must include:

a detailed description of the project task or subtask services for the monthly period

percentage of completion of the overall “Scope of Services”, if applicable

each itemized position / title assigned to perform the work for the project

copies of weekly timesheets for employees assigned to do the work referenced in the invoice

the commencement and completion dates of the project, if applicable

the number of hours dedicated to the task or subtask for each position / title, which performed the work for the respective “Scope of Services”

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completed and signed “Monthly Status Report” (reference Exhibit J). Invoices will be considered non-compliant and will not be processed until the “Monthly Status Report” is fully completed, signed and submitted for each respective invoice

a copy of the original project / scope of services approved by the Authority’s Designated Representative, if applicable, prior to commencing the work (this must reference the hours to be dedicated, positions required, corresponding hourly rates for each position, extended dollar amounts for each position)

Proposers shall note that invoices submitted for Work which do not coincide with the Project Implementation Plan and milestones shall not be processed / approved ( i.e. the Consultant Firm will not invoice for the entire Phase of the project, if only half of that Phase is completed and approved). Invoices shall only be submitted and reviewed for work actually completed, based on the Consultant Firm’s “Hourly Rate Fee Schedule” submitted and accomplished milestones accepted and approved by the Authority.

Invoices must also be submitted for additional work or other items properly authorized and satisfactorily completed. These invoices must itemize the position / titles involved in the performance of the work, as well as the corresponding hourly rates, as specified in the Proposer’s “Fee Schedule” (reference Exhibit R – Section 11A – Z). Invoices shall be submitted according to the payment schedule agreed upon when the work was authorized and approved.

It is understood that the Consultant Firm may be retained by the Authority, if in its sole discretion, it is determined that additional services related to this Scope are required and that such procurement is in the best interest of the Authority. It is further understood that the Authority is under no obligation to solicit a proposal and / or retain the Consultant Firm on a sole source basis to provide any such additional services. The Consultant Firm will be compensated for such additional services, based on the hourly rates submitted on its “Fee Schedule” in response to this solicitation.

IMPORTANT: By submitting an invoice to the Authority, the Consultant Firm represents that all payments due to its joint venture partner(s) and / or subconsultant firm(s) will be made and that all relevant laws and regulations have been complied with, including Compliance.

4. CHANGES / MODIFICATIONS METHODOLOGY:

Throughout the term of the contract and any extensions thereto, in the event the Authority finds it necessary to change an aspect of the “Scope of Services”, the Authority in its sole discretion reserves the right to expand, decrease or modify the “Scope of Services”, it will provide the Consultant Firm with a modified “Scope of Work”, detailing the requisite changes. Within forty-eight (48) hours, the Consultant Firm will provide the Chief Information Officer with a written response and cost proposal, detailing its approach to the changes to be made, as well as an update to the Project Implementation Plan, if any. The Authority, in its sole discretion, through its COO and CIO, reserves the right to adjust the response and cost proposal to address the appropriateness of the staff to be assigned, time required, and overall cost adjustment, if any. Such changes shall be accomplished and compensated under the Firm’s originally quoted prices in its “Fee Schedule”.

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24. FEE SCHEDULE:

The Proposer will submit a fully completed and signed “Fee Schedule” to include:

“MANDATORY FEE SCHEDULE” (Items #1 through 19B):

1. “Maximum Not-To-Exceed Fee – Microsoft Dynamics Customer Relationship Management 2013 (CRM) System – Software (reference Exhibit R – Section 1)

2. Annual Full Access User Licenses – Microsoft Dynamics CRM 2013 System

(following successful Implementation and Final Deployment; priced per each license) (reference Exhibit R – Section 1A)

3. Annual Basic User Licenses (Read Only and Reporting Capabilities) – Microsoft Dynamics CRM 2013 System (following successful Implementation and Final Deployment; priced per each license) (reference Exhibit R – Section 1B)

4. Annual Server Licenses – Microsoft Dynamics CRM 2013 System (following successful Implementation and Final Deployment; priced per each license) (reference Exhibit R – Section 1C)

5. Annual Maintenance and Support for Microsoft Dynamics 2013 CRM System (following successful Implementation and Final Deployment) (NOTE: this shall be annual coverage for each year of the term of the contract and any extensions thereto.) (reference Exhibit R – Section 1D)

6. Maximum Not-To-Exceed Fee – Third-Party Commercial Loan Module Software (in accordance with “Attachment A-1 – Features and Functionality Requirements” as outlined herein)(reference Exhibit R – Section 2)

7. Annual Full Access User Licenses – Third-Party Commercial Loan Module (following successful Implementation and Final Deployment; priced per each license) (reference Exhibit R – Section 2A)

8. Annual Basic Access User Licenses (Read Only and Reporting Capabilities) – Third-Party Commercial Loan Module (following successful Implementation and Final Deployment; priced per each license) (reference Exhibit R – Section 2B)

9. Annual Server Licenses – Third Party Commercial Loan Module (if applicable)(following successful Implementation and Final Deployment; priced per each license) (reference Exhibit R – Section 2C)

10. Annual Maintenance and Support for Third-Party Commercial Loan Module (following successful Implementation and Final Deployment) (NOTE: this shall be annual coverage for each year of the term of the contract and any extensions thereto.) (reference Exhibit R – Section 2D)

11. Maximum Not-To-Exceed Fee – Third-Party Human Resources Module Software (in accordance with “Attachment A-1 – Features and Functionality Requirements” as outlined herein)(reference Exhibit R – Section 3)

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12. Annual Full Access User Licenses – Third-Party Human Resources Module (following successful Implementation and Final Deployment; priced per each license) (reference Exhibit R – Section 3A)

13. Annual Basic Access User Licenses (Read Only and Reporting Capabilities) – Third-Party Human Resources Module (following successful Implementation and Final Deployment; priced per each license) (reference Exhibit R – Section 3B)

14. Annual Server Licenses – Third Party Human Resources Module (if applicable)(following successful Implementation and Final Deployment; priced per each license) (reference Exhibit R – Section 3C)

15. Annual Maintenance and Support for Third-Party Human Resources Module (following successful Implementation and Final Deployment) (NOTE: this shall be annual coverage for each year of the term of the contract and any extensions thereto.) (reference Exhibit R – Section 3D)

16. Maximum Not-To-Exceed Fee – Third-Party Business Intelligence Module Software (in accordance with “Attachment A-1 – Features and Functionality Requirements” as outlined herein)(reference Exhibit R – Section 4)

17. Annual Full Access User Licenses – Third-Party Business Intelligence Module (following successful Implementation and Final Deployment; priced per each license) (reference Exhibit R – Section 4A)

18. Annual Basic Access User Licenses (Read Only and Reporting Capabilities) – Third-Party Business Intelligence Module (following successful Implementation and Final Deployment; priced per each license) (reference Exhibit R – Section 4B)

19. Annual Server Licenses – Third Party Business Intelligence Module (if applicable)(following successful Implementation and Final Deployment; priced per each license) (reference Exhibit R – Section 4C)

20. Annual Maintenance and Support for Third-Party Business Intelligence Module (following successful Implementation and Final Deployment) (NOTE: this shall be annual coverage for each year of the term of the contract and any extensions thereto.) (reference Exhibit R – Section 4D)

21. Annual Maintenance and Support – Configured Microsoft SharePoint 2010 (following successful Implementation and Final Deployment) (NOTE: this shall be annual coverage for each year of the term of the contract and any extensions thereto.) (reference Exhibit R – Section 5)

22. “Maximum Not-To-Exceed Fee - Phase I – Business Process Analysis / Mapping / Initial Prototype Build” (in accordance with “Attachment A- Scope of Services” and as outlined herein) (reference Exhibit R – Section 6)

23. “Maximum Not-To-Exceed Fee - Phase II – User Acceptance Testing” (in accordance with “Attachment A- Scope of Services” and as outlined herein) (reference Exhibit R – Section 7)

24. “Maximum Not-To-Exceed Fee - Phase III – Implementing Human Resources Module / Business Intelligence / Data Warehouse Reporting Tools and Reports” (in accordance with “Attachment A- Scope of Services” and as outlined herein) (reference Exhibit R – Section 8)

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25. “Maximum Not-To-Exceed Fee - Phase IV – Configuration of Existing Microsoft SharePoint 2010 ” (in accordance with “Attachment A- Scope of Services” and as outlined herein) (reference Exhibit R – Section 9)

26. “Operating Budget for Phases 1–4” based on the “Maximum Not-to-Exceed Fees” indicated herein in this “Fee Schedule” (detailing the tasks to be performed, staff member to be assigned to perform the work (as indicated in the Proposer’s Staffing Chart) and corresponding estimated number of hours for each such task, as outlined in this RFQ/P and in the “Scope of Services”.)

Based on the Proposer’s experience in providing these services to others; the Operating Budget must be accurate to within +/-10%. (reference Exhibit R – Section 10)

27. “Fully Burdened Hourly Rates Fee Schedule” (reference Exhibit R – Section 11 A - Z)

A fully burdened, fixed “Hourly Rates Schedule” shall be provided for each position / title for those individuals who will, or who it is anticipated will, be involved with the performance of the work, against the resulting contract.

These hourly rates represent various individuals capable of providing the requisite services. While a Proposer may subcontract any number of these positions if it does not have in-house staff to perform the respective job function, the Proposer must include the hourly rate for any subcontracted services / positions on the “Fee Schedule - Hourly Rates Schedule” (reference Exhibit R – Section 11 A - Z ) as though the position were part of its in-house overhead. This will allow the Authority to accurately assess a blended hourly rate for each proposal.

IMPORTANT: The Proposer must indicate whether each position will be satisfied by in-house or subcontracted staff, by placing an “X” in the appropriate column next to each title.

TRAINING FEES: INITIAL USER TRAINING -

MICROSOFT DYNAMICS CRM 2013

28. “Maximum Not-To-Exceed Fee – ON-SITE Training – Microsoft Dynamics CRM 2013 System - Fifteen (15) Business Days” (based on eight (8) hour session; all inclusive rate to include travel, mileage, meals, etc.) (reference Exhibit R – Section 12)

29. “Per Diem Rate – Additional ON-SITE Training - Two (2) or More Days IMMEDIATELY following the Fifteen (15) Training Days above - Microsoft Dynamics CRM 2013” (price per day ( two (2) day minimum; based on eight (8) hour session; two (2) or more days; all inclusive rate to include training, travel, mileage, meals, etc.) (reference Exhibit R – Section 12A)

30. “Per Diem Rate – Additional REMOTE Training – One (1) or More Days - Microsoft Dynamics CRM 2013” (based on eight (8) hour session) (reference Exhibit R – Section 12B)

THIRD-PARTY COMMERCIAL LOAN MODULE:

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31. “Maximum Not-To-Exceed Fee – ON-SITE Training – Third-Party Commercial Loan Module – Fifteen (15) Business Days” (based on eight (8) hour session; all inclusive rate to include training, travel, mileage, meals, etc.) (reference Exhibit R – Section 13)

32. “Per Diem Rate – Additional ON-SITE Training – Two (2) or More Days IMMEDIATELY following the Fifteen (15) Training Days above - Third-Party Commercial Loan Module” (based on eight (8) hour session; two (2) or more days; all inclusive rate to include training, travel, mileage, meals, etc.) (reference Exhibit R – Section 13A)

33. “Per Diem Rate – Additional REMOTE Training - One (1) or More Days - Third-Party Commercial Loan Module ” (based on eight (8) hour session) (reference Exhibit R – Section 13B)

THIRD-PARTY HUMAN RESOURCES MODULE:

34. “Maximum Not-To-Exceed Fee – ON-SITE Training – Third-Party Human Resources Module - Five (5) Business Days” (based on eight (8) hour session; all inclusive rate to include training, travel, mileage, meals, etc.) (reference Exhibit R – Section 13)

35. “Per Diem Rate – Additional ON-SITE Training - Two (2) or More Days IMMEDIATELY following the Five (5) Training Days above – Human Resources Module” (based on eight (8) hour session; two (2) or more days; all inclusive rate to include training, travel, mileage, meals, etc.) (reference Exhibit R – Section 13A)

36. “Per Diem Rate – Additional REMOTE Training - One (1) or More Days - Third-Party Human Resources Module ” (based on eight (8) hour session) (reference Exhibit R – Section 13B)

THIRD-PARTY BUSINESS INTELLIGENCE REPORTING MODULE:

37. “Maximum Not-To-Exceed Fee – ON-SITE Training – Business Intelligence Reporting Module - Five (5) Business Days” (based on eight (8) hour session; all inclusive rate to include training, travel, mileage, meals, etc.) (reference Exhibit R – Section 14)

38. “Per Diem Rate – Additional ON-SITE Training – Two (2) or More Days IMMEDIATELY following the Five (5) Training Days above - Business Intelligence Reporting Module” (based on eight (8) hour session; all inclusive rate to include training travel, mileage, meals, etc.) (reference Exhibit R – Section 14A)

39. “Per Diem Rate – Additional REMOTE Training - One (1) or More Days - Business Intelligence Reporting Module ” (based on eight (8) hour session) (reference Exhibit R – Section 14B)

ADDITIONAL TRAINING – POST FINAL DEPLOYMENT (as may be required throughout the term of the contract and any extensions thereto):

MICROSOFT DYNAMICS CRM 2013

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40. Maximum Not-To-Exceed Fee – ADDITIONAL ON-SITE Training – Microsoft Dynamics CRM 2013 System - Five (5) Business Days (based on eight (8) hour session; all inclusive rate to include training, travel, mileage, meals, etc.)(reference Exhibit R – Section 15)

41. Per Diem Rate – ADDITIONAL ON-SITE Training - Three (3) Business Days - Microsoft Dynamics CRM 2013 (based on eight (8) hour session; two (2) or more days; all inclusive rate to include training, travel, mileage, meals, etc.)(reference Exhibit R – Section 15A)

42. Per Diem Rate – ADDITIONAL REMOTE Training – One (1) or More Days - Microsoft Dynamics CRM 2013(based on eight (8) hour session) (reference Exhibit R – Section 15B)

THIRD-PARTY COMMERCIAL LOAN MODULE:

43. Maximum Not-To-Exceed Fee – ADDITIONAL ON-SITE Training - Third-Party Commercial Loan Module - Five (5) Business Days (based on eight (8) hour session; all inclusive rate to include training, travel, mileage, meals, etc.) (reference Exhibit R – Section 16)

44. Per Diem Rate – ADDITIONAL ON-SITE Training - Third-Party Commercial Loan Module - Three (3) Business Days - (based on eight (8) hour session; two (2) or more days; all inclusive rate to include training, travel, mileage, meals, etc.) (reference Exhibit R – Section 16A)

45. Per Diem Rate – ADDITIONAL REMOTE Training - One (1) or More Days - Third-Party Commercial Loan Module (based on eight (8) hour session) (reference Exhibit R – Section 16B)

THIRD-PARTY HUMAN RESOURCES MODULE:

46. Maximum Not-To-Exceed Fee – ADDITIONAL ON-SITE Training – Third-Party Human Resources Module - Three (3) Business Days (based on eight (8) hour session; all inclusive rate to include training, travel, mileage, meals, etc.)(reference Exhibit R – Section 17)

47. Per Diem Rate – ADDITIONAL ON-SITE Training - Human Resources Module - Two (2) Days (based on eight (8) hour session; two (2) or more days; all inclusive rate to include training, travel, mileage, meals, etc.) (reference Exhibit R – Section 17A)

48. Per Diem Rate – ADDITIONAL REMOTE Training - Third-Party Human Resources Module - One (1) or More Days - (based on eight (8) hour session) (reference Exhibit R – Section 17B)

THIRD-PARTY BUSINESS INTELLIGENCE REPORTING MODULE:

49. Maximum Not-To-Exceed Fee – ON-SITE Training – Third-Party Business Intelligence Module - Three (3) Business Days (based on eight (8) hour session; all inclusive rate to include training, travel, mileage, meals, etc.)(reference Exhibit R – Section 18)

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50. Per Diem Rate – ADDITIONAL ON-SITE Training - Business Intelligence Module - Two (2) Days – (based on eight (8) hour session; two (2) or more days; all inclusive rate to include training, travel, mileage, meals, etc.) (reference Exhibit R – Section 18A)

51. Per Diem Rate – ADDITIONAL REMOTE Training - One (1) or More Days - Business Intelligence Reporting Module (based on eight (8) hour session)(reference Exhibit R – Section 18B)REMINDER: The Consultant Firm shall provide ten (10) Full Access User Licenses for the CRM 2013, as well as for EACH of the third-party modules, AT NO CHARGE to the Authority until such time as the final User Acceptance Testing has been completed and approved by the Authority. These licenses will be used during the implementation of the Microsoft Dynamics CRM 2013, third-party Commercial Loan Module and any other third-party systems for testing, validation, etc..

Additionally, Maintenance and Support Coverage and Fees shall not commence until the User Acceptance Testing is completed and approved by the Authority and the Microsoft Dynamics CRM 2013 System and Commercial Loan Module and all additional third-party module systems, as may be installed, are successfully implemented, Final Deployment is approved by the Authority and all Systems are fully operational and supporting the Authority’s daily business operations. When preparing its “Fee Schedule”, the Proposer shall consider any costs associated with these licenses and / or maintenance / support and include such costs, if any, in its Fee Schedule Pricing for the purchase Microsoft Dynamics CRM 2013 System and / or the Commercial Loan Module System respective software products. This shall apply to any additional third-party products that may be purchased, in addition to the CRM and the Commercial Loan Module.

It is understood that not all fees are applicable to each Proposer’s proposed solution (i.e. percentage increase). The Proposer must indicate this by indicating a fee of “$0.00” in the appropriate corresponding location on the “Fee Schedule”. Fees left blank / incomplete or not indicated will be evaluated as though the Proposer had indicated “$0.00” or “none”.

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~ IMPORTANT ~

The Proposer MUST SIGN the “ FEE SCHEDULE” in INK. Failure to do so will render the proposal materially non-responsive and subject to mandatory rejection

~ IMPORTANT INFORMATION REGARDING FEE SCHEDULE ~

The Proposer is cautioned that it shall not indicate any additional fees beyond those indicated above. To do so, may render the proposal non-responsive and subject to

rejection. The Proposer shall submit its fees on the “Fee Schedule – Exhibit R Sections 1 through 16B” ONLY. IF the Proposer is uncertain regarding the fees to be indicated on the

“Fee Schedule”; it should submit an inquiry during the “Questions and Answers Period” designated for this solicitation.



When evaluating Proposals, the Authority will average the “Fully Burdened Hourly Rates” by totaling the sum of all hourly rates and then dividing by the number of positions quoted, to obtain a “Blended Hourly Rate”. This will allow the Authority to accurately and equitably evaluate proposals, since Proposers may not quote the same number of positions / titles.

NOTE: These “Fully Burdened Hourly Rates” shall include all direct and indirect costs, including but not limited to: overhead, profit, travel, meals and administrative costs of the Proposer. The Proposer’s “Fee Schedule – Hourly Rates”, must consider and include all costs, including travel and expenses, such as but not limited to initial travel to the Authority’s offices to set-up and launch the program, teleconferences, attendance at meetings, as needed, overnight delivery service (i.e. Federal Express, UPS Red, etc.), if applicable, etc.

25. TAX EXEMPT STATUS:

As an instrumentality of the State of New Jersey, the New Jersey Economic Development Authority is tax exempt. When preparing the “Fee Schedule” (reference Exhibit R), as well as submitting invoices for payment, the successful Proposer shall not include federal or state sales tax. The successful Proposer shall not charge, nor be reimbursed for tax.

26. EVALUATION CRITERIA / SELECTION PROCESS:

The Authority will convene a cross-functional Evaluation Committee composed of the Authority’s staff, management and possibly other state agencies and / or industry subject matter experts to evaluate, score and rank proposals received for this RFQ/P. Selection of the successful Proposer will be based upon a determination of which proposal is the most favorable to the Authority, considering the criteria listed below, price and other factors considered. The following evaluation criteria, not listed in order of significance, will be used to evaluate proposals received in response to this RFQ/P:

1. the Proposer’s demonstrated “Experience” in successfully performing on contracts of similar size, scope and complexity (i.e. interfacing with existing and third-party systems, data migration, multi-site, etc.), with other client entities, as evidenced by the narratives and references submitted and responses received; and

the “Qualifications and Experience” of the Proposer’s management, supervisory and / or other key personnel to be assigned to perform work against the resulting contract, including joint venture partner(s) and named sub-consultant firm(s), if any, as evidenced by the narratives and resumes presented. (35%)

2. the Proposer’s detailed “Approach and Plans” (to include its Project Implementation Plan) to perform the requisite services outlined in the “Scope of Services / Deliverables” section of this RFQ/P (reference Attachments A and A-1), the appropriateness and suitability of the Proposer’s proposed configuration of the Microsoft Dynamics CRM 2013 System, as presented “out of the box” to meet the Authority’s functionality requirements, thereby controlling the amount of customization required, Proposer’s Project Implementation Plan, Proposed Operating Budget for each Phase, the appropriateness of its staffing chart, as evidenced by the resumes presented, as well as its depth of staff (i.e. support / “Assistant” staff to be assigned, as appropriate) to ensure uninterrupted services during the term of the contract and any extensions thereto, as evidenced by its organizational chart. (20%)

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3. the features, functionality and performance of the third-party Modules (specifically,

Commercial Loan, Human Resources and Business Intelligence and newly Configured Microsoft SharePoint 2010 system modules) and their respective abilities to replicate and / or exceed the performance, functionality and features of the existing systems, as presented “out of the box” with the necessary configuration and minimal customization needed to support the Authority’s business operations.

With respect to the Commercial Loan Module, specific evaluation will focus on its ability to replicate and / or exceed the performance, functionality and features of the existing legacy LMS System, as presented “out of the box” with the necessary configuration and minimal customization needed to support the Authority’s business operations. (25%)

4. the Proposer’s “Price”, as determined by the total “out-of-pocket” cost for the potential five (5) year term of the contract, should the Authority exercise all three (3) one (1) year extension options. (20%)

When evaluating bid proposals, the Authority will determine a ”Blended Hourly Rate” by totaling the sum of all hourly rates indicated in Section 10 A - Z of the “Fee Schedule” and then dividing by the number of positions quoted, to obtain a “Blended Hourly Rate”. This will allow the Authority to accurately and equitably evaluate proposals, since Proposers may not quote the same number of positions / titles and corresponding rates.

To ensure that all Proposers are considered “fairly and equitably” and since each proposed solution may carry different aspects of cost the Authority will evaluate “Price” based on the total “out of pocket” costs over the potential five (5) year term of the contract, should the Authority so exercise the extension option. For purposes of this RFQ/P, after determining a “Blended Hourly Rate” and the subsequent “Total Five (5) Year Out-Of-Pocket Costs”, the following methodology will be used to evaluate and score each of the proposals, as it relates to “Price”. For example, if the Authority received the following “Total Five (5) Year Out-Of-Pocket Costs” from four (4) Proposers as listed below, the Authority would evaluate these as follows:

Proposer #1 quoted $2,750,000.00Proposer #2 quoted $2,650,000.00Proposer #3 quoted $2,850,000.00Proposer #4 quoted $2,900,000.00

The range in pricing is $250,000.00, which represents the spread of the lowest price of $2,650,000.00 “Total Five (5) Year Out-Of-Pocket Costs” to the highest of $2,900,000.00 “Total Five (5) Year Out-Of-Pocket Costs”. Pricing would then be evaluated in increments of ten (10%) percent from the lowest / most competitive price of $2,650,000.00 or $50,000.00 per range. Utilizing a scoring system of “1 – 5”, the following would apply:

Score ‘1’ - “poor” $2,850,000.01 to $2,900,000.00 Score ‘2’ - “fair” $2,800,000.01 to $2,850,000.00Score ‘3’ - “good” $2,750,000.01 to $2,800,000.00Score ‘4’ - “very good” $2,700,000.01 to $2,750,000.00Score ‘5’ - “excellent” $2,650,000.00 to $2,700,000.00

27. INTERVIEWS / PRODUCT DEMOS:

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Following the initial review and preliminary scoring of the written proposals and web demos of proposed third-party system solutions (i.e. Commercial Loan Module, Human Resources Module, Business Intelligence Reporting Tool and newly Configured Microsoft SharePoint 2010 solution ); one (1) or more Proposers may be invited to interview with the members of the Evaluation Committee. The decision to conduct interviews / product demos is at the sole discretion of the Authority. The purpose of the interview / product demo session is to afford the Proposer an opportunity to demonstrate the functionality and performance features of the Microsoft Dynamics CRM 2013 (as it exists out of the box), as well as the proposed third-party Commercial Loan Module and other additional third party modules, as indicated herein. All third-party solution demos shall be presented utilizing the Microsoft Dynamics CRM 2013 as the “gateway” or “delivery channel”. NO EXCEPTIONS.

It is the Proposer’s sole responsibility to ensure that any required “subject matter experts” (i.e. product managers) regarding the CRM and the third-party Commercial Loan Module, and other additional third party modules as indicated herein, are in attendance / available to address and respond to questions regarding features, functionality, work-arounds and / or customization options regarding the CRM and the respective third-party system products. Proposers are expected to have technically qualified staff in attendance to respond to questions from the members of the Evaluation Committee, during the interview / demo.

Further, the Authority reserves the right to issue an “interview / demo script” which may focus on the Authority’s more detailed performance expectations, functionality requirements, goals and objectives of the project, based on the criticality to the Authority’s business operations, in the Authority’s sole assessment. A specimen form of the Demo Script is included herein as Attachment E which, at a minimum, details the features and functionality that the Proposer will be required to demonstrate during the Interview and Product Demo. Proposers are encouraged to closely follow the “interview script”, to ensure that they clearly demonstrate the proposed “Core” CRM system’s and the Commercial Loan Module and other third-party modules’ abilities to meet the requirements as defined herein, as well as to meet the business needs of the Authority. Proposers should carefully review “Attachment A-1 Business Requirements” (1st tab in the file) included herein, and incorporate as many of these critical business requirements into its product demos for each of the respective third-party module system solutions.

In the event the Authority determines it appropriate to conduct interviews / product demos; the Proposer shall be available to meet with the Evaluation Committee, on or about late August / early September, 2014. Each interview appointment is expected to last four (4) to eight (8) hours, to allow the members of the Evaluation Committee the opportunity to gain a more clear understanding of the Proposer’s unique experience and qualifications to effectively and expediently, perform the requisite work, as outlined herein. The specific date for these interviews / demos will be communicated to the Proposer(s), at the appropriate time. While the Authority will make every effort to accommodate a mutually agreeable date for the interview, Proposers should be aware that failure to comply with the scheduled request to interview will result in the Authority evaluating and scoring the Proposer’s proposal, based solely on the written information submitted. The Authority shall not be required to reschedule interviews to accommodate the Proposer’s schedule.

Interviews will take place at the Authority’s offices, located at 36 West State Street, in Trenton, during normal business hours (8:00 AM to 5:00 PM). Based on the clarity of the information provided in the written proposal; the Evaluation Committee, in its sole discretion, may determine it appropriate to conduct the interview / product demo via teleconference or Web-Ex, during these same business hours. The decision to participate in person or via teleconference will be at the Authority’s discretion. Further, the Authority, in its sole discretion, reserves the right to identify any staff and / or subconsultant Firms to attend the interview.

Proposers shall note that the original proposal submissions cannot be supplemented as part of the interview / product demo process. A Proposer will not be permitted to offer comments or opinions

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regarding other proposing firm(s), its proposal or products offered, nor may Proposers attend the interview / product demo presentation of its competitors (i.e. another proposing firm).

28. BEST and FINAL OFFERS:

Following the preliminary evaluating of bid proposals and the conducting of interviews / demonstrations / site inspections, if so conducted, the Authority, in its sole discretion, may request a “Best and Final Offer” (“BAFO ”) from those participant firms . Each Proposer invited to interview with / demonstrate or perform site inspection with the members of the Evaluation Committee may submit a “Best and Final Offer” to its proposal, may refine any portion of its proposal, including price; however, all of the mandatory requirements of the RFQ/P must be met and cannot be supplemented through the “BAFO” process. In response to the interview and “BAFO” process, the Proposer will submit, in writing, any required revisions to its proposal along with its “BAFO” response.

The primary purpose of the “Best and Final Offer” is to maximize the Authority’s ability to obtain the best value, based on the mandatory requirements of the RFQ/P, the evaluation criteria and the cost. “BAFO” requests will be structured and administered by the Authority’s Internal Process Management department to ensure the safeguarding of information submitted in the Proposers’ proposals and ensure that all Proposers are treated fairly and equitably. The “BAFO” invitation will establish the date, time and place for the submission of the “Best and Final Offer”. Any “ BAFO” that is not equal to or less than the pricing offered in the Proposer’s original “ Fee Schedule ” will be rejected as non-responsive . In such instance, the Authority will evaluate the proposal based on the Proposer's original pricing. The Proposer must indicate, in writing, whether it will submit a “BAFO” response or whether its original proposal will remain unchanged, at the Proposer’s sole discretion. If required, following a review of the “BAFO(s)”, clarification may be sought from the Proposer(s). The Authority may conduct more than one round of “Best and Final Offer” requests in order to attain the best value for the New Jersey Economic Development Authority.

“Best and Final Offer” requests will be conducted only in those circumstances where they are deemed to be in the best interest of the New Jersey Economic Development Authority and to maximize the Authority’s ability to obtain the best value. In consideration, the Proposer is advised to submit its best technical and price (“Fee Schedule”) proposal in response to this RFQ/P, since the Authority may, after evaluation, make a contract award based on the content of the initial submission, without further “BAFO” requests, with any Proposer.

“Best and Final Offers” shall be submitted, in writing, to the Authority’s Internal Process Management Department within forty-eight (48) hours following the interview / oral presentation, in a SEALED ENVELOPE. In the event the Proposer decides not to submit a “Best and Final Offer”, it shall confirm in writing, that its original proposal and all aspects contained therein, including pricing, shall remain unchanged. In the event the Proposer fails to respond to the “BAFO” request, its proposal shall be evaluated based on its originally submitted “Fee Schedule”.

Following the evaluation of bid proposals and as may be applicable, “BAFO” responses, the Evaluation Committee will re-score and rank proposals and make its recommendation for award to the responsible Proposer(s) whose bid proposal(s), conforms to the RFQ/P, is / are most advantageous to the Authority, price and other factors considered. The Authority’s Chief Executive Officer, prior to final award or submittal to the Authority’s Board for approval, may initiate additional negotiations or “BAFO” procedures with the selected Proposer.

29. SPECIMEN FORM of “CONTRACT for PROFESSIONAL SERVICES”:

Award of a contract for services outlined in this RFQ/P will be subject to the selected firm entering into a form of contract satisfactory to the Authority. Proposers should refer to the specimen form of “Contract for

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Professional Services”, attached to this RFQ/P as Exhibit L. Proposers are encouraged to carefully review the specimen Contract and should indicate any exceptions taken to the form of Contract, in the Proposal response.

If the Proposer takes no exceptions to the Contract terms or its language; this should be clearly stated in the Proposal, by including the following signed statement:

“I, Name of Authorized Representative, duly authorized to prepare and submit this Proposal response on behalf of Proposing Entity Name, hereby acknowledge that Proposing Entity Name takes no exceptionsto the Authority’s specimen form of “Contract for Professional Services”, attached to this RFQ/P as Exhibit L.”

If the Proposer does, in fact, take exception to one (1) or more points within the Contract; the following signed statement should be submitted:

“I, Name of Authorized Representative, duly authorized to prepare and submit this Proposal response on behalf of Proposing Entity Name, hereby acknowledge that Proposing Entity Name requests the following amendments / changes to the Authority’s specimen form of “Contract for Professional Services”, attached to this RFQ/P as Exhibit L.”

The Proposer should then list the requested change(s), as appropriate.

The Authority will be under no obligation to grant or accept any requested changes to the specimen form of the Contract (Exhibit L).

30. CONFIDENTIAL INFORMATION of the AUTHORITY:

In connection with performing the Work, the Consultant Firm, its employees and subconsultant firms, if any, may receive, review and become aware of proprietary, personnel, commercial, marketing and financial information of the Authority, its employees, members, borrowers and business associates that is confidential and / or proprietary in nature (“Confidential Information”). All information gathered, obtained and viewed during the performance of the Work shall be deemed Confidential Information. The Consultant Firm agrees that the use and handling of Confidential Information by the Consultant Firm, its employees and subconsultant firms, if any, shall be done in a responsible manner and solely for furtherance of the Work. Other than to its employees and subconsultant firms, if any, who have a need to know Confidential Information in connection with performance of the Work, the Consultant Firms agrees not to disclose any Confidential Information, without the prior written consent of the Authority. The Vendor shall be responsible to assure that its employees and subconsultant firms, if any, do not disclose any Confidential Information without the prior written consent of the Authority. The Vendor shall inform each of its employees and subconsultant firms, if any, that receives any Confidential Information of the

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IMPORTANT NOTE on “ EXCEPTIONS to EXHIBIT L – CONTRACT for PROFESSIONAL SERVICES ”:

The Proposer is cautioned that it may not impose conditions under which it will conduct business with the New Jersey Economic Development Authority by submitting its own separate and distinct company “Standard

Terms and Conditions” in response to this section requirement. The Proposer shall not submit its “ Standard Terms and Conditions ” with the proposal.

Any questions regarding this must be addressed during the “Questions and Answers Period” established for this RFQ/P.



requirements of this section of the RFQ/P and Section 9 of the Contract and shall require each such employee and subconsultant firms, if any, to comply with such requirements.

Notwithstanding the foregoing, the term Confidential Information shall not include information which: (i) is already known to the Vendor, its employees and subconsultant firms, if any, from sources other than the Authority; (ii) is or becomes generally available to the public other than as a result of a disclosure by the Vendor, its employees and subconsultant firms, if any, or (iii) is required to be disclosed by law or by regulatory or judicial process.

Pursuant to Section 6, “Indemnification” of the Contract, the Vendor shall indemnify and hold the Authority, its employees and members harmless for any breach of Section 9 “Confidential Information of the Authority”, by the Vendor, its employees and subconsultant firms, if any.

IMPORTANT: Due to the sensitivity of much of the data in the Authority’s systems (i.e. financial information, social security numbers, etc.) the Authority shall require the Consultant Firm, its employees, Joint Venture Partners and Subconsultant Firms (to include staffing of third-party software systems who may be assigned to the project) , who will perform the Work against the resulting contract, to execute a “Non- Disclosure / Confidentiality Agreement ” . The Authority reserves the right, in its absolute sole discretion, to require the Consultant Firm to immediately remove any individual from the Project, who does not or will not execute the Non-Disclosure Agreement. NO EXCEPTIONS. SS from Keptel

31. INSURANCE / SURETY – CONTRACT PERFORMANCE BOND :

Within ten (10) business days of the Authority issuing a “Conditional Notice of Intent to Award” or “Notice of Intent to Award” and prior to the execution of the “Contract for Professional Services”, the successful firm / Consultant Firm shall be required to provide evidence of the actual insurance coverage, in the amounts and types specified in “Section 7 – Insurance” of the specimen form of Contract, “Contract for Professional Services”, naming the New Jersey Economic Development Authority as an additional insured.

Throughout the term of the contract and any extensions thereto, the successful Proposer shall procure and maintain, at its own expense, liability insurance for damages of the kinds and in the amounts hereinafter provided, from insurance companies licensed, admitted and approved to do business in the State of New Jersey. The Vendor shall obtain this coverage from A-VII or better-rated companies as determined by A.M. Best Company. All liability insurance policies shall afford coverage on an occurrence rather than claims made basis with the exception of the professional liability coverage, unless otherwise indicated. Certificates of Insurance acceptable to the Authority with respect to each of the mentioned policies shall be filed with the Authority, prior to the commencement of providing services against the contract. These Certificates shall contain a provision that coverages afforded under the policies will not be reduced, changed or canceled unless at least thirty (30) days prior written notice has been given to the New Jersey Economic Development Authority. The Vendor shall notify the Authority, in writing, within forty-eight (48) hours, of any changes or cancellations made to the policies, which affect the New Jersey Economic Development Authority. Failure to provide acceptable forms of insurance may be cause for rejection of the bid proposal.

If the selected Proposer fails to provide complete and adequate evidence of insurance coverage, within said ten (10) business-day period; the Authority reserves the right to rescind its offer and award the contract to an alternate Proposer.

A. CONTRACT / PERFORMANCE BOND:

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Within ten (10) business days from the Authority’s issuance of the “Conditional Notice of Award”, the successful Proposer shall submit to the Authority, a Contract Bond, equal to the full amount of the intended Award and as indicated in the Proposer’s Fee Schedule or as amended in the successful Proposer’s “Best and Final Offer” for these services. The Contract Bond shall be presented in the form of a cashier’s check; surety bond or an irrevocable Letter of Credit made payable to the New Jersey Economic Development Authority and drawn on a US federally-insured financial institution. Failure to submit the performance bond within this ten (10) period may result in the rescission of the Authority’s intent to award a contract to the respective Proposer.

The Consultant Firm shall maintain the performance bond in its accepted state and amount until such time as the final payment is issued by the Authority for the requisite services required herein and throughout the term of the contract and any extensions thereto. In the event of insolvency of the Surety Firm, the Consultant Firm shall immediately, but no later than within seventy-two (72) hours secure and present to the Authority “replacement” Surety, in such form as is acceptable to the Authority.

Following the expiration of the ninety (90) day Post – Live Support, as detailed in “Attachment A – Scope of Services – Item L - Project Approach / Related Project Management Deliverables – Section 7 – Post-Live Support”, the Authority shall promptly release the Performance Bond secured for the performance of the Work against the contract.

32. COMPLIANCE:

Refer to Attachment B for all Compliance documents and submissions required of this RFQ/P.

33. PROPOSAL FORMAT / SUBMITTAL REQUIREMENTS:

When preparing your firm’s proposal in response to this solicitation, keep in mind that, in the RFQ/P, the word “shall” or “must” denotes proposal items which are mandatory for a proposal to be complete; the word “should” denotes proposal items which are recommended, but not mandatory; and the word “may” denotes proposal items which are permissible, but not mandatory.

At a minimum, the Proposer MUST SUBMIT the following mandatory information items with its proposal. (This information must be submitted for the Proposer, as well as any joint venture partners, and named subconsultants / subcontractors, if applicable).

1. a fully completed and signed “Fee Schedule”;(Exhibit R – Mandatory Sections 1 through 21B;)

2. a fully completed and signed: Attachment A-1- Business Requirements of Each Third-Party Software;

3. a fully completed and signed: Attachment A-2- Mandatory / Material Requirements / Deliverables for All Software Applications;

4. all fully completed and signed Compliance document forms, as specified in the “Compliance” section, of this RFQ/P, and as required by law.

Proposers shall note that the following COMPLIANCE documents SHALL be submitted WITH THE PROPOSAL:

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“Source Disclosure” (Exhibit G); “Ownership Disclosure” (Exhibit P ); “Disclosure of Investment Activities in Iran” (Exhibit Q); and NEW SCAN “Disclosure of Investigations and Actions Involving Bidder Form (Exhibit_U)

In addition to the above compliance, the Proposer should also submit the following compliance documents with its proposal:

a valid “Business Registration Certificate” (BRC) - (Exhibit E) evidence of compliance with Equal Employment Opportunity by submitting one

(1) of the following:

a valid “AA-302 Employee Information Report” - (Exhibit B), a valid “Certificate of Employee Information Report” - (Exhibit C) a valid “Letter of Federal Affirmative Action Plan Approval” - (Exhibit D)

“Set Aside Compliance Certificate” - (Exhibit I) "Set Aside Information” - (Exhibit H) “Two (2) Year Vendor Certification and Disclosure of Political Contributions”

(Exhibit K) (which typically are only required of the successful Proposer).

Proposers are encouraged to submit all remaining compliance documentation, with the Proposal. While only the successful firm is required to complete and submit Public Law 2005, c. 51 and Executive Order 117 (Corzine), “Two (2) Year Vendor Certification and Disclosure of Political Contributions” forms within ten (10) calendar days of the Authority issuing a “Conditional Notice of Intent to Award” a contract, in this instance, Proposers are asked to complete, sign and submit this documentation with the proposal. Failure to submit all compliance documents, as specified and within the specified time frames, may result in rejection of the proposal

Proposers are cautioned to use the compliance forms attached to this RFQ/P, as Exhibits. These represent the most recent versions of the respective compliance documents. Using older versions of a document may require the Proposer to re-submit a fully completed and signed, current version of the document, before its compliance submissions can be reviewed and approved by the Authority’s Compliance Program Manager or other outside State entity, as appropriate.

5. evidence of its Microsoft Licensed Partner Network Status (ref. “Section 17 - Qualifications / Performance Of The Proposer On Contracts Of Similar Size And Scope / Description Of The Proposer’s Organization - Mandatory Partner Status / Certifications”)

6. evidence of the Lead Project Manager’s Microsoft Certified Technology Specialist (MCTS) accreditation. (ref. “Section 17 - Qualifications - Performance Of The Proposer On Contracts Of Similar Size And Scope / Description Of The Proposer’s Organization – Mandatory Partner Status Certifications”)

7. Narratives evidencing a minimum of five (5) years demonstrated experience in providing Information Technology (aka Microsoft Dynamics CRM System Implementations, Configurations and Interfacing with existing and third-party systems) and Business Process Analysis Services, of similar size, scope and complexity to other public and private sector client entities, as evidenced by the narratives presented. (ref. “Section 16 – Experience”)

For each client engagement, the Proposer will submit a listing of the Microsoft Dynamics CRM system and any third-party systems interfaced, a summary of performance

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features and functionality of each, as it relates to the client portfolio which will include such information as:

client name and contact information (i.e. telephone and e-mail information); term of engagement ; narrative of engagement and Information Technology “Scope of Services”

provided, to include challenges, resolutions and impact on Project Plan timelines;

technology tools recommended (i.e. “core” CRM system, third-party products, etc.); technology tools implemented; efficiencies achieved; projected business justification analyses and implementation results;

The narrative must include specific information demonstrating the Proposer’s conversion and migration experience and capabilities to a .NET platform (i.e. converting a system to a .NET platform such as MS Dynamics CRM 2013 / 2011 or an earlier release of Dynamics such as 4.0).

Although not required, IF the Proposer has specific experience specifically in Fox Pro conversions and migrations to .NET; it should include such information in its narrative. The narrative will demonstrate such this conversion and migration experience by including the following:

evidence a system / application that the Proposer has converted to .NET (i.e. Dynamics) and detail the extent to which the functionality and performance was preserved or enhanced in the .NET solution;

evidence two (2) screens shots or forms in Dynamics that were converted from a non-.NET platform;

evidence a custom and standard report in the converted and legacy systems;

evidence a menu in Dynamics that shows the converted and legacy systems menu features;

evidence a data migration plan developed for a previous project (ideally FoxPro to SQL, although not required); and

any additional information regarding the engagement that might assist the Authority in assessing the effectiveness of the recommendations.

Recognizing that these can be multi-year engagements, the Proposer shall submit at least three (3) narratives which demonstrate ongoing activity which span the five (5) year period. It is preferred that, if possible, at least one (1) client narrative should be for a public sector client entity.

Narratives must address the Proposer’s interviewing approach / style / questions to be asked to extract information regarding workflows and work functions. Sample Interview Scripts must be included outlining this “dialogue” as a component evidencing the Proposer’s “Approach” to this aspect of the work to be done. (ref. “Section 16 – Experience Items A and B” for more detailed information regarding this submittal requirement.)

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3. a narrative detailing the firm’s experience in providing Information Technology Experience (as defined herein) and Business Process Analysis Consulting Services, as defined herein, similar to those required by the Authority, for this same five (5) year period, to include:

total number of the clients during this period for which Microsoft Dynamics CRM systems were installed;

total number of CRM systems installed with third-party modules interfaced and which were then interfaced to existing systems (i.e. Microsoft Dynamics GP 2010 R2);

percentage of these CRM system installations that were completed with direct full-time in-house staff;

percentage of the Consultant Firm’s business process recommendations implemented / partially implemented / not acted upon at all;

challenges / obstacles encountered (i.e. process vs. management styles), if any;

solutions implemented to resolve the issues / obstacles;

total number of engagements, if any, with similar requirements as those outlined in the “Scope of Services / Deliverables” section of this RFQ/P; and

any additional information regarding “Experience” which the Proposer believes may assist the Evaluation Committee Members, when reviewing the proposal.

Although not a mandatory requirement of this RFQ/P, the Proposer is encouraged to indicate in its narrative(s), any demonstrated, specific experience it has relative to Microsoft Visual FoxPro conversions and migrations, as well as specific experience with implementing Microsoft CRM with its specifically, proposed third-party Loan Module, etc.

(ref. Section 16 – Experience – Items B-1 and 2)

8. a narrative detailing the firm’s experience in interfacing the Microsoft Dynamics CRM 2013 System and ancillary third-party modules (i.e. Commercial Loan Module) with other existing, “independent” systems such as Microsoft Dynamics GP 2010 R2, as well as its success with project managing the successful installation, data migration and conversion, implementation of the proposed solution(s), at a Customer site with similar requirements as those outlined herein. The narrative should address the number of Microsoft Dynamics CRM system installations / implementations project managed, for each year of the five (5) year period 2005 to Y-T-D 2013, inclusive. (ref. “Section 16 – Experience”).

The narrative shall evidence specific experience with converting new systems with legacy systems. If specific experience exists with Fox Pro Systems; such experience should be clearly referenced in the narrative.

9. demonstrate that the Proposer has the requisite depth of staff, resources and experience, as outlined in “Attachment A - “Scope of Services / Deliverables” section of the RFQ/P to enable it to effectively perform and deliver the services required of the resulting contract, as evidenced by the narratives presented, references offered,

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organizational chart, staffing chart and resumes presented. (ref. Attachment A- Scope of Services / Deliverables)

10. provide information (i.e. weblink and password credentials) to allow the Members of the Evaluation Committee to access a weblink demo for any proposed third-party solutions, particularly the Commercial Loan Module solution, as well as the Business Intelligence Reporting Tool and Human Resources Module. Such weblink demos should allow the Committee Members to preliminarily assess the capabilities of the proposed solutions, prior to the preliminary scoring of proposals in anticipation of full product demos and interviews to be conducted with a given number of Proposers. (ref. “Section 17 - Qualifications - Performance Of The Proposer On Contracts Of Similar Size And Scope / Description Of The Proposer’s Organization – Mandatory Partner Status Certifications – Item g”)

11. evidence of its technical writing capabilities by providing four (4) representative samples of work (i.e. Scopes of Services, technical specifications, technical writing, etc.). (ref. “Section 16 – Experience – Item D - Technical Writing – Business Process Analysis Documentation / User Training Documentation”

At least one (1) of the representative samples submitted must be a Technical User Manual. All technical writing samples will be provided on a CD ROM and be presented in such format (i.e. Word document, pdf, etc.) as to allow word search capability / look-up by the Members of the Evaluation Committee.

12. provide a narrative which includes general information about the Proposer, any joint venture partner(s), as well as any named subcontractors / subconsultants, as it relates to their respective demonstrated abilities to provide the requisite services. The narrative should address:

i. the Proposer’s qualifications to perform on projects of similar size and scope with other client entities. The Proposer should include any other information relevant to its qualifications, which it believes will assist the Authority in evaluating its Proposal.

ii. the Proposer’s ability to provide uninterrupted performance of the requisite services by evidencing its depth of staff (or its ability to secure qualified, technically competent subconsultants) by indicating the number of full-time employees (and if applicable, part-time employees) with resources and experience in Information Technology (i.e. Microsoft Dynamics CRM Implementations using third-party modules) and Business Process Analysis Consulting.

iii. its proposed “Project Implementation Plan / Schedule”, its firm time intervals for completion for each Phase of the project, as well as the appropriateness of the Operating Budget, as it relates to the Work to be done.

iv. the date of the inception of the Proposing Firm, as well as a brief overview / history of the firm, including its growth and expansion since inception.

13. provide a detailed Project Implementation Plan (ref. “Attachment A – Scope of Services / Deliverables - Section 9 - Project Approach / Related Project Management Deliverables – Item C – Project Implementation Plan”):

14. provide an Operating Budget (accurate to within +/- 10%) for each of the Phases identified herein, supporting the “Maximum Not-to-Exceed Fees” indicated in the “Fee Schedule”, detailing the specific tasks to be performed, staff members to be

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assigned to perform the work (as indicated in the Proposer’s Staffing Chart) and corresponding estimated number of hours for each such task, as outlined in this RFQ/P and in the “Scope of Services”. (ref. “Section 16 – Experience – Item E – Operating Budget”)

15. provide resumes / bios for each member of the Proposer’s executive, middle management and support / technical staffs, as well as for any individual who will or who it is expected will be involved in the performance of the Work against the resulting contract, including “support / “assistant” staff (reference the “Section 18 - Resumes / Bios of Key Team Members” for additional information.) Resume information should detail and demonstrate the individual’s experience in the specified area. Resumes must also be provided for any named subconsultants and / or joint venture partners.

The Proposer shall also provide detailed resumes demonstrating the requisite experience and qualifications, as outlined herein, for its direct (not subcontracted) staff which will assume the following roles on the project, as well as “assistant” direct staff for each of the following positions:

1. Project Manager (*)2. Lead Developer 3. Business Data Architect (*)4. Business Analyst5. Technical Writer

Due to the critical importance of the Microsoft Dynamics CRM 2013 and third-party Commercial Loan Module implementation on the Authority’s business operations, the Authority requires that the above individuals identified with an asterisk (*), be dedicated to the Authority’s account, alone. These individuals and their respective “back-ups” shall be direct, full time employees of the Consultant Firm and shall not be subcontracted.

(ref. “Attachment A – Scope of Services / Deliverables - Section 9 - Project Approach / Related Project Management Deliverables – Item A – Lead Project Manager” and “Section 16 – Experience – Item C - Key /Lead Positions Dedicated to the Project” and “Section 18 - Resumes / Bios of Key Team Members”).

In addition to the above items, the Proposer should also include the following information with its proposal:

16. a signed Cover Letter

(if a joint venture is submitting the proposal; both parties should sign the cover letter)

17. the location and contact information (i.e. address, telephone, e-mail, fax number, etc.) of the Proposer’s office that will be responsible for managing the resulting contract , as well as the locations of its corporate headquarters and any regional business offices.

18. identify any pre-existing intellectual property (IP) and / or proprietary products owned by the Proposer, to be brought into the project.

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IMPORTANT:To allow the Members of the Evaluation Committee to effectively assess the Experience and

Qualifications of the Proposer, the Proposer SHALL submit the above information for its firm, any joint venture partners, as well as any named subconsultant firm(s) it plans to utilize in the performance of the

Work.Failure to do so may render the proposal materially non-responsive.



The Proposer should provide a signed statement that if awarded the contract, the successful Proposer shall grant to the Authority, a non-exclusive, perpetual, royalty-free license to use any of the Proposer’s Background IP delivered to the Authority for the purposes contemplated by the contract and any extensions thereto, if applicable (reference Section 22 - “Responsibilities of the Vendor / Consultant Firm”).

19. the full name, title, telephone number and e-mail address for the primary contact person of the firm responsible for this submission.

20. the full name, title, telephone number and e-mail address of the individual, who will be responsible for and who will manage, the resulting contract.

21. the name and Federal Employer Identification Number (FEIN #) of the Proposer responding to this RFQ/P, as well as any joint venture partners or named subconsultants.

22. indicate any demonstrated, specific experience with Microsoft Visual FoxPro, Microsoft Dynamics Great Plains v. 2010 R2, Salesforce.com, or any additional technology tools referenced herein currently in use by the Authority‘s staff.

23. the following signed statement concerning capacity to perform against any resulting contract (this is to be signed by the authorized representative, who is submitting and signing the RFQ/P documents on behalf of the proposing entity):

“I, Name , Title certify that, Name of Proposing Firm has sufficient resources, financial and legal capacity, as well as authority to provide the requisite service(s) identified in the Proposal herein, is capable and prepared to begin “The Work” within two (2) business days of the final execution of the “Contract for Professional Services” and is willing to be bound to said Proposal. Name of Proposing Firm agrees to hold its prices firm for a period of one hundred twenty (120) days to accommodate the evaluation and award processes.”

The “Capacity to Perform” statement should also include information regarding any pending / outstanding litigation, if any, which may affect the viability of the firm or the firm’s ability to perform the requisite services or to complete the services throughout the term of the contract and any extensions thereto.

24. the following signed statement, as appropriate, concerning the specimen form of “Contract For Professional Services” (Exhibit L):

If the Proposer takes no exceptions to the Contract terms or its language, this should be clearly stated in the Proposal, by including the following signed statement:

“I, Name of Authorized Representative, duly authorized to prepare and submit this Proposal response on behalf of Proposing Entity Name, hereby acknowledge that Proposing Entity Name takes no exceptions to the Authority’s specimen form of “Contract for Professional Services”, attached to this RFQ/P as Exhibit L.”

If the Proposer does, in fact, take exception to one (1) or more points within the Contract; the following signed statement should be submitted:

“I, Name of Authorized Representative, duly authorized to prepare and submit this Proposal response on behalf of Proposing Entity Name, hereby

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acknowledge that Proposing Entity Name requests the following amendments / changes to the Authority’s specimen form of “Contract for Professional Services”, attached to this RFQ/P as Exhibit L.”

The Proposer should list any exceptions taken; however, Proposers should note that the Authority is under no obligation to grant or accept any such changes to the specimen form of Contract. It should be noted that the Proposer is not permitted to impose conditions under which it will do business with the Authority by submitting its own “Standard Terms and Conditions” (including its SLAs). Questions regarding this should be addressed during the “Questions and Answer Period” provided for this RFQ/P. (ref. Exhibit L – Specimen form of Contract for Professional Services” and “Section 29 – Specimen Form of Contract for Professional Services”

25. submit a fully completed and signed “Acknowledgment of Receipt of Addenda / Questions & Answers” form (Exhibit M).

IMPORTANT: The Proposer must submit the above information for its firm and any joint venture partner(s), as well as any named subconsultant firm(s) it plans to utilize in the performance of the work.

A proposal cannot be reviewed and evaluated unless and until the above information is received. Failure to provide all items as indicated above, in the level of detail specified, may prevent the Authority from effectively and accurately evaluating the proposal. Failure to submit the above information may result in rejection of the proposal.

NOTE: This list is meant to assist the proposing entity in preparing its proposal and may not be all encompassing. It is the proposing firm’s sole responsibility to ensure that all required documentation and submissions are included with its proposal.

34. QUESTIONS:

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IMPORTANT NOTE:Bid proposals shall not contain URLs (Uniform Resource Locators, i.e. the global address of documents

and other resources on the World Wide Web) or web addresses intended as a substitute / alternate form of submitting requisite information, in response to this RFQ/P.

Since the World Wide Web contains dynamically changing content, inclusion of a URL or web address in a bid response is indicative of potentially changing information. Inclusion of a URL or web address in a bid

response implies that the bid's content changes as the referenced web pages change. Inclusion of a URL or web address in lieu of submitting actual hard copy as required herein will

render the proposal materially non-responsive.

IMPORTANT:The Proposer should submit the above information for its firm and any joint venture partner(s), as well as

any named subconsultant firm(s) it plans to utilize in the performance of the Work.



Questions concerning this RFQ/P, may be submitted, in writing via e-mail, to Geraldine Stout, Program Manager - Procurement, at [email protected] and must be received at or before 4:00 PM (prevailing local time), on Tuesday, June 3, 2014. Phone calls / faxes shall not be accepted.

The subject line of the e-mail should state:

“QUESTIONS – 2014-RFQ/P-057–Information Technology and Business Process Analysis Consulting Services - CRM, Commercial Loan System and Additional Third-Party Systems–

Procurement & Implementation

All questions and answers will be posted on the Authority’s website at http://www.njeda.com/rfq under:

“2014-RFQ/P-057– Information Technology and Business Process Analysis Consulting Services - CRM, Commercial Loan System and Additional Third-Party Systems– Procurement & Implementation -

Questions and Answers”

Interested parties are encouraged to frequently check the Authority’s website for any updates, additional information and / or addenda pertaining to this RFQ/P, as well as, posted “Questions and Answers”.

35. ADDENDUM / QUESTIONS & ANSWERS:

There are no designated dates for release of Addendum or posting of “Questions & Answers” on the Authority’s website for this solicitation. Interested Proposers should check the Authority’s website frequently, from the date and time the RFQ/P is issued, up to and including the due date and time of the Proposal opening. It is the sole responsibility of the Proposer to be knowledgeable of and acknowledge all Addenda and posted “Questions & Answers”, related to this RFQ/P, on the “Acknowledgment of Receipt of Addenda / Questions & Answers” form, included herein as Exhibit M.

All Addenda, as well as “Questions & Answers” to the original RFQ/P, will be posted on Authority’s website, will become part of this RFQ/P and will be incorporated by reference, in the final contract resulting from this RFQ/P. Proposers should acknowledge receipt of all Addenda and each sequentially numbered “Questions & Answers”, posted on the Authority’s website, for this RFQ/P by completing and submitting the “Acknowledgment of Receipt of Addenda / Questions & Answers” form. A proposal cannot be reviewed and evaluated, unless and until the Proposer has correctly completed, signed and submitted the “Acknowledgment of Receipt of Addenda / Questions & Answers” form (Exhibit M).

EACH addendum and EACH sequentially numbered “Questions & Answers” posted on the Authority’s website MUST be individually listed and acknowledged on the form. Each entry on the form must be initialed and dated with the date referenced in the addendum or “Questions & Answers” document, as it was posted on the Authority’s website.

(NOTE: When completing the “Acknowledgment of Receipt of Addenda / Questions & Answers” form, the column in the grid area labeled “Dated” refers to the date each Addendum or “Questions and Answers” document was posted to the Authority’s website; not the date the Proposer is executing the form.)

36. SUBMISSION DUE DATE:

Proposals shall be received at or before 3:00 PM (prevailing local time), on Friday, August 1, 2014 at the Authority’s offices, located at 36 West State Street, Trenton, NJ 08625. Proposals shall be

44

http://www.njeda.com/rfq

mailto:[email protected]



submitted to the Authority in a securely, SEALED envelope or carton. Unsealed, faxed or e-mailed proposals shall not be accepted.

All proposals should be submitted as follows:

one (1) printed, signed original one (1) printed copy of signed original one (1) printed copy of the signed proposal, unbound a signed Adobe PDF version supplied on twelve (12) compact discs *

(Each compact disc should include electronic (i.e. scanned) versions of any and all submittals / samples / documents supplied with the proposal submission)

IMPORTANT: The “Fee Schedule” MUST be SIGNED in INK! Failure to do so will render the proposal materially non-responsive and subject to rejection.

Proposals should be addressed to: Mailing Address:

New Jersey Economic Development AuthorityInternal Process Management Department REF # 2014-RFQ/P-057– Information Technology and Business Process Analysis Consulting Services - CRM, Commercial Loan System and Additional Third-Party Systems– Due Date: Friday, August 1, 2014 – 3:00 PMPO Box 990Trenton, NJ 08625-0990

Shipping / Delivery Address:

New Jersey Economic Development AuthorityInternal Process Management Department REF # 2014-RFQ/P-057– Information Technology and Business Process Analysis Consulting Services - CRM, Commercial Loan System and Additional Third-Party Systems– Due Date: Friday, August 1, 2014 – 3:00 PM36 West State StreetTrenton, NJ 08625-0990

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~ IMPORTANT NOTICE regarding COMPLIANCE, INSURANCEand CERTIFICATIONS / LICENSING REQUIREMENTS ~

Proposers should note that it is the successful Proposer’s / Vendor’s responsibility to maintain in good order, valid and up-to-date compliance (i.e. BRC, P.L. 2005, c.51 Political Contributions and Ownership

Disclosure, Affirmative Action (i.e. Certificate of Employee Information Report), etc.), insurance and professional certifications / licenses (if applicable) required of this RFQ/P and the resulting contract,

throughout the term of the contract and any extensions thereto.

Failure to do so may be cause for immediate cancellation of the contract.

~ IMPORTANT ~

Proposals shall not contain URLs (Uniform Resource Locators, i.e. the global address of documents and other resources on the World Wide Web) or web addresses intended as a substitute / alternate form of

submitting requisite information, in response to this RFQ/P.



Telephone: 609-858-6700 – Main Reception Desk

Responses to the RFQ/P will be received until the date and time for receipt referenced above and then publicly opened, at the office indicated.

RFQ/P responses will be available, upon request, for public inspection. The Authority staff will make reasonable efforts to maintain confidentiality of information received as part of the RFQ/P process; however, all respondents are cautioned that the Authority is subject to the provisions of the New Jersey Open Public Meetings Act, the New Jersey Open Public Records Act (N.J.S.A. 47:1A-1), and the New Jersey Right-to-Know statutory law and relevant case law.

37. HOLDING PRICES FIRM:

Proposers shall hold their prices firm for a period of one hundred-twenty (120) days, to accommodate the Authority’s evaluation and award processes.

38. TERM of CONTRACT:

It is the intent of the Authority to award a two (2) year contract for these Services, with three (3) one (1) year extension options, to be exercised at the sole discretion of the Authority, at the same prices, terms and conditions. Time is critical with respect to the performing the requisite services against the resulting contract. The successful Proposer shall be available to attend the “Initial Organizational Meeting”, within three (3) but no more than five (5) business days of executing the “Contract for Professional Services” for this solicitation. Following the Initial Organizational Meeting, the Consultant Firm will meet with, interview, observe and assess the business processes in each department within the New Jersey Economic Development Authority, as outlined in the “Attachment A – Scope of Services – Section 9 – Commencement of the Work / Project Milestones” for further information and mandatory milestone dates. It is desired that the requisite services for Phases I - IV, as outlined herein, will be accomplished within the first year of the initial contract term.

Notwithstanding the expiration or termination of the Agreement, the Authority reserves the right, in its sole discretion, to extend the Contract on a month-to-month basis beyond the expiration or termination, until a replacement Consultant Firm is procured for these services. In the event the services are scheduled to end either due to expiration of the contract or by termination of the contract by the Authority, in its sole discretion; the Consultant Firm will be required to continue to provide such services if so requested by the Authority, until a replacement Consultant Firm can become completely operational. Any services performed during this / these interim periods of time, shall be performed in accordance with the prices,

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IMPORTANT:

Since the Authority’s Evaluation Committee will review the proposal (in Adobe format), on the CD ROM, it is the Proposer’s sole responsibility to ensure that ALL INFORMATION, DOCUMENTS and ATTACHMENTS

INCLUDED IN THE ORIGINAL PROPOSAL SUBMISSION ARE INCLUDED ON THE CD ROM. Failure to do so may prevent the Evaluation Committee from accurately evaluating the proposal.

The Authority shall not be obligated to reconsider its evaluation and scoring of a proposal, if the Proposer fails to include all information on the CD ROM. Should the Authority discover that a Proposer has failed to include the same,

complete and accurate information on the CD ROM as it included in its printed original proposal submission; the Authority, shall be under no obligation to re-evaluate and re-score the proposal.



terms and conditions in effect prior to the expiration or termination of the contract. The Consultant Firm will be reimbursed for these services based on the hourly rates in effect under the most recent contract term.

39. AWARD: It is the intent of the Authority to award a two (2) year contract for these Information Technology and Business Process Analysis Consulting Services, with three (3) one (1) year extension options, to be exercised at the sole discretion of the Authority, at the same prices, terms and conditions.

The Consultant Firm selected to provide these services will be required to hold all subconsultant firm contracts, if any, to provide the services described in this RFQ/P and all other services required by the Authority.

The contract award will be made to the successful Proposer whose proposal conforms to this RFQ/P, is most advantageous to the Authority, price and other factors considered, and aligns with the work of the Authority, as determined by the Authority, in its sole discretion. Award of a contract for services outlined in this RFQ/P will be subject to the selected firm entering into a form of contract satisfactory to the Authority. Proposers should refer to the specimen form of “Contract for Professional Services”, attached to this RFQ/P as Exhibit L.

Acceptance of a proposal and award of a contract is subject to the approval of the Authority’s Board.

Any Proposer may protest a vendor selection (an award) by the New Jersey Economic Development Authority. In order for a protest to be timely, it must be submitted to the Sr. Vice President – Operations within ten (10) business days of receipt of the unsuccessful notification. In order to be considered complete, a protest must: (i) identify the Proposer that is submitting the protest, (ii) identify the contract award that is being protested, (iii) specify all grounds for the protest (including all arguments, materials and/or documents that support the protest); and, (iv) indicate whether an oral presentation is requested, and if so, the reason for the oral presentation. A Hearing Officer will be designated by the Authority’s Sr. Vice President – Operations. The designated Hearing Officer will review all timely and complete Vendor protests and will have sole discretion to determine if an oral presentation by the protester is necessary to reach an informed decision on the matter(s) of the protest.

After completing his or her review of the protest, the Hearing Officer will make a recommendation to either the Authority’s Board of Directors or the Authority’s Chief Executive Officer, as determined by the dollar amount of the potential award as it relates to the Authority’s internal Operating Authority Approval Levels, for a final decision to award the contract. Should the protestor dispute the findings of the Hearing Officer Report, it will be afforded an “Exceptions Period” equal to ten (10) business days from the Authority’s issuance of the report to refute the findings of the Hearing Officer.

It is the Authority’s intent not to award the contract until it has completed all of the review procedures described above. If, however, in the Authority’s sole discretion, it is determined that such an award is necessary to support the uninterrupted and efficient business operations of the Authority; the contract may be awarded. The Authority’s Board of Directors or Chief Executive Officer will review the protestor’s “Exceptions to the Hearing Officer’s Report” and shall render a decision regarding the appropriateness of the award. The action of the Authority’s Board of Directors or Chief Executive Officer, to make a final decision for the award of the contract will be a final Authority action that is appealable to the Appellate Division of the Superior Court of New Jersey.

40. TERMINATION / CANCELLATION:

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The Authority, at its sole discretion, may cancel the Contract, at any time, without material cause, upon seven (7) days advanced written notice to the Vendor. In such event, absent a default on the part of the Vendor, the Vendor shall be entitled to compensation for all services properly provided to the Authority pursuant to the Contract, prior to such termination.

41. OPEN PUBLIC RECORDS ACT:

Respondents should be aware that responses to this RFQ/P will be available, upon request, for public inspection. The Authority, as an instrumentality of the State of New Jersey, is subject to the New Jersey Open Public Records Act (N.J.S.A. 47:1A-1) and New Jersey Right-to-Know statutory law and relevant case law.

42. OTHER:

Any Proposer attempting to contact government officials (elected or appointed) or the Authority’s Board members and staff, in an effort to influence the selection process, shall immediately have its proposal summarily rejected and disqualified.

The Authority’s staff reserves the right to reject any and all proposals, if deemed to be in the best interest of the Authority, to request redefined proposals from any entity responding to this RFQ/P, to schedule interviews with no Proposers, all Proposers, or only the most highly qualified Proposers, as determined by the Authority; or to request clarifications of any portion of the proposal received. Further, the Authority’s staff reserves the right, at its sole discretion, to waive minor elements of non-compliance of any entity’s proposal, with regard to the requirements outlined in this RFQ/P. In addition, the Authority’s staff reserves the right to modify or amend, with the consent of the submitting firm, any statement, as may be permitted by law; and to effect any agreement deemed by the Authority to be in its best interest, and the best interest of the State of New Jersey. The Authority retains the discretion to modify, expand or delete any portion of this RFQ/P or terminate

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document.docx

49



NEW JERSEY ECONOMIC DEVELOPMENT AUTHORITYREQUEST FOR QUALIFICATIONS / PROPOSALS

INFORMATION TECHNOLOGY

and BUSINESS PROCESS ANALYSIS CONSULTING SERVICES

MICROSOFT DYNAMICS CRM 2013, THIRD-PARTYCOMMERCIAL LOAN SYSTEM and ADDITIONAL THIRD-PARTY SYSTEMS–

PROCUREMENT & IMPLEMENTATION (reference 2014-RFQ/P-057)

ATTACHMENTS & EXHIBITS DETAIL

ATTACHMENTS

Attachment A Information Technology and Business Process Analysis Consulting Services – Microsoft Dynamics CRM 2013 and Third-Party Commercial Loan Module and Additional Third-Party Systems– Procurement & Implementation - “Scope Of Services / Deliverables”

Attachment A-1 Mandatory Deliverables / Business Requirements of Each Third- Party Software Modules to Add-On to the MS Dynamics CRM 2013 System – MANDATORY WITH THE PROPOSAL

Attachment A-2 Mandatory Material Requirements / Deliverables for All Software Applications - MANDATORY WITH THE PROPOSAL

Attachment A-3 Human Resources Software Functionality Detail – INFORMATIONAL ONLY

Attachment B Request for Qualifications / Proposals Compliance Requirements

Attachment C New Jersey Economic Development Authority Organizational Chart Attachment E Specimen Form of Demo Script Feature and Functionality

EXHIBITS

Exhibit A Equal Employment Opportunity / Affirmative Action

Exhibit B “Employee Information Report”(Form AA-302)

Exhibit C “Certificate of Employee Information Report”

Exhibit D “Letter of Federal Affirmative Action Plan Approval”

Exhibit E Sample New Jersey “Business Registration Certificate”

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The ATTACHMENTS contained herein are for MANDATORY purposes and are provided to assist the Proposer in preparing its proposal response.

~ IMPORTANT ~The EXHIBITS contained herein represent various documents and forms which must be

completed, signed and returned, as further indicated in the RFQ/P language.



Exhibit F NJ Department of Treasury; Div. of Taxation, “Sales and Use Tax Act” (Public Law 1966, c. 30; N.J.S.A. 54:32B- 1 et seq.)

Exhibit G “Source Disclosure Certification Form” (Public Law 2005, c. 92 and N.J.S.A. 52:34-13.2.) MANDATORY WITH THE PROPOSAL

Exhibit H “Set Aside Information” form

Exhibit I “Set Aside Compliance Certificate”

Exhibit J “Monthly Status Report” form

Exhibit K “Two (2) Year Vendor Certification and Disclosure of Political Campaign Contributions” Form (Public Law 2005, c. 51)

Exhibit L Specimen Form of “Professional Services Contract”

Exhibit M “Acknowledgement of Receipt of Addenda and Questions & Answers” form

Exhibit N New Jersey Economic Development Authority “Solicitation of Quotations and Proposals - Methodology and Procedures”

Exhibit O “Procurement Approval Request” Form

Exhibit P “Ownership Disclosure” Form (N.J.S.A. 52:25-24.2) - MANDATORY WITH THE PROPOSAL

Exhibit Q “Disclosure of Investments in Iran” form - MANDATORY WITH THE PROPOSAL

Exhibit R “Fee Schedule”

Exhibit S RESERVED

Exhibit T RESERVED

Exhibit U “Disclosure of Investigations And Actions Involving Bidder” form- MANDATORY WITH THE PROPOSAL

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ATTACHMENT A

SCOPE of SERVICES / DELIVERABLES -

INFORMATION TECHNOLOGY and

BUSINESS PROCESS ANALYSIS CONSULTING SERVICES -

MICROSOFT DYNAMICS CRM 2013, THIRD-PARTY COMMERCIAL LOAN SYSTEM

and ADDITIONAL THIRD-PARTY SYSTEMS– PROCUREMENT & IMPLEMENTATION

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INFORMATION TECHNOLOGY AND

BUSINESS PROCESS ANALYSIS CONSULTING SERVICES

MICROSOFT DYNAMICS CRM 2013, THIRD PARTY COMMERCIAL LOAN MODULE

andOTHER THIRD-PARTY MODULES

PROCUREMENT / IMPLEMENTATION

(reference 2014-RFQ/P-057)

“SCOPE OF SERVICES / DELIVERABLES”:

1. PROJECT BACKGROUND:

The New Jersey Economic Development Authority (“Authority”), in an ongoing effort to better support its Customers and to streamline its business processes through modernization of its existing systems and expanding its IT support capabilities, is seeking bid proposals from well-qualified firms to assist the Authority in converting its legacy FoxPro 6- based systems to an ERP platform, specifically, Microsoft Dynamics Customer Relationship Management (CRM) 2013 (on premise version), interfaced to an on-premise third-party Commercial Loan Module. Additionally, the Authority intends to procure and implement third-party modules for Human Resources and Business Intelligence , as well as more completely configuring an instance of Microsoft SharePoint 2010 to work in conjunction with Microsoft Dynamics 2013. Each third-party module, to include the Commercial Loan Module, Business Intelligence Reporting Module, Human Resources Module and any additional third-party modules as recommended and deployed, as outlined herein, shall seamlessly interface with Microsoft Dynamics Great Plains v2010 R2 and Microsoft Dynamics CRM 2013. NO EXCEPTIONS. Proposers shall note that the Authority will not consider a SaaS nor a cloud third-party Commercial Loan Module solution or other ancillary third-party module solutions. From this CRM 2013 platform, further expansion and customization will be required as further outlined herein and in the attached business requirements documents to provide IT system support to:

the existing business areas now supported by the FoxPro 6 systems; and to additional business areas within the Authority that are currently using manual

processes.

It is the Authority’s intent to procure and install Microsoft Dynamics CRM 2013, configured and integrated with a third- party Commercial Loan module, to support those business operations presently operating on four (4), legacy FoxPro Version 6 systems which are no longer supported by Microsoft and which are in need of replacement and expansion to accommodate the Authority’s existing products and services, as well as to work as part of the Microsoft Dynamics CRM 2013 system which provides and / or incorporates:

all data into one (1) integrated Authority-wide database;

a vehicle to include and automate those business processes presently handled “off-line” or through manual processes (such as certain ad hoc document and report creation, adjustments to Commercial Loan billing, tracking of past due payments, calculation of fees, etc.)

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an interfaces to each of the third-party modules, to include the Commercial Loan Module, Business Intelligence Reporting Module, Human Resources Module and any additional third-party modules as recommended and deployed, as outlined herein

all current workflows and processes as they currently exist in the various FoxPro 6 systems, which at a minimum, will be “mirrored” in the CRM system to reflect the current functionality;

new processes and workflows within the proposed CRM solution to fully automate (where possible) those manual processes not currently supported by any system (i.e. CRM, third- party modules, etc.), resulting in the elimination or minimization of those manual processes;

management of all (or as many as possible) business operations / workflows centrally in one CRM system; and

automated and consolidated access to and reporting of all business financial data, to allow the Authority will be able to deploy this data / information, as required to its Customers and staff in a timely and efficient manner, via the Internet and Intranet.

The existing FoxPro-based systems were developed in-house over the past two (2) decades for the purpose of providing a means of tracking and processing information which is predominantly financial in nature and to some degree, statistical. These systems were designed and modified, as needed, to support a variety of Authority-managed products, such as Commercial Loans, grants, tax incentives, bonds and guarantees. The FoxPro 6 systems fall short of meeting the Authority’s total operational requirements since not enough financial information is available in “final form”, thereby requiring a large number of custom reports to be created using FoxPro 6 to support the needs of the Authority’s Accounting Department. The result is a number of business processes and transactions which must be handled manually, using a variety of spreadsheets extrapolated from the FoxPro 6 data and resulting reports.

The Authority’s ITS staff has documented the functionality of the legacy LMS systems to reflect an estimated one hundred (100) business processes, as they exist today, by task. This documentation will be made available to the Consultant Firm following the execution of the Contract for Professional Services.

Further, there is additional information that is not captured in the FoxPro 6 systems, which the Authority requires be to added to the CRM system. The Authority’s intent is to procure a single, central database, specifically, Microsoft Dynamics CRM 2013, which will eliminate the need for “standalone” databases that now exist and which are not interconnected. As such, the Authority intends to completely re-engineer its IT business processes, particularly in the areas where manual processes and separate, disconnected databases exist to support automated processes. The objective is to ensure that all business processes and databases are automated to the extent possible and are fully interconnected and optimized to yield maximum efficiencies and ease of use by all departments.

To this end, the New Jersey Economic Development Authority is seeking proposals from well-qualified firms with demonstrated experience in providing, designing, configuring, implementing and customizing, to the extent necessary, the Microsoft Dynamics CRM 2013 system which at a minimum is capable of:

meeting or exceeding the Authority’s existing business needs by converting the existing four (4) legacy FoxPro 6 systems and recreating and re-engineering them on a new, fully vendor-supported MS Dynamics CRM platform and third-party Commercial Loan Module that will improve upon how the FoxPro 6 systems currently operate;

further automating those business processes where there are currently no automated systems in place;

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creating a central, single database to the extent outlined herein, by migrating all data presently on the legacy FoxPro 6 systems to one (1) Microsoft Dynamics CRM 2013 database;

eliminating the many independent “departmental databases” which are not interconnected on a single platform; and

improving reporting, compliance, risk management, and project tracking among other processes such as project and client monitoring, which includes financial statement tracking, managing tax transfers, and tracking affirmative action requirements, in accordance with state and federal laws.

IMPORTANT: Proposers should note that it is the Authority’s desire to procure third-party systems which are capable of supporting its operational business processes and workflows through configuration of the product “out of the box”, as opposed to those third-party solutions which require extensive customization.

2. GEOGRAPHIC RESTRICTIONS - US SOURCED ONLY:

Interested Proposers shall note that in accordance with N.J.S.A. 52:34-13.2, ALL services and / or Work performed and /or provided during the term of the contract and any extensions thereto shall be provided in the United States. When contacting the Consultant Firm for technical or User support, such initial point of contact shall be made directly with the Consultant Firm, who shall maintain its offices in the United States. If such services cannot be provided within the United States, the Proposer shall address this specific service and present as a question during the “Questions and Answers Period” afforded for this solicitation. NO EXCEPTIONS.

The Proposer shall be required to substantiate his claim when presenting the question since such a request will require review by several State Agencies before a decision can be rendered.

Following award of the contract, if the Consultant Firm is found to have moved, transferred or shifted any such services outside the United States, such action shall be determined to be deliberate and as such deemed a breach of contract. If, during the term of the contract and any extensions thereto, the Consultant Firm, its Joint Venture Partner(s) and / or subconsultant or subcontractor transfers the performance of any of the services outside the United States, the contract shall be subject to termination for cause pursuant. NO EXCEPTIONS.

3. AUTHORITY REVIEW AND APPROVAL:

Throughout the term of the contract and any extensions thereto, all Work performed and Deliverables achieved / submitted shall be subject to the final approval and acceptance of the New Jersey Economic Development Authority. The Authority, in its sole discretion shall determine whether such Work or Deliverable(s) meets is business operational requirements. Proposers are reminded that at a minimum, all Work performed under the resulting contract shall yield results, efficiencies and levels of accuracy which meet or exceed that which is presently achieved today under the existing systems. NO EXCEPTIONS.

Such Authority review and approval regarding acceptability shall include but is not limited to:

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a. their ability to meet the Authority’s business operational requirements;

b. the completeness of the Deliverable with respect to providing a sufficient level of detail to substantiate the proposed system design, redesign, and configuration;

c. the business and technical functionality required;

d. the accuracy of the Deliverable with respect to meeting the needs of the respective Authority Business Unit; and

e. the quality of the Deliverable, as benchmarked against Microsoft’s Sure Step Methodology available at http://www.microsoft.com/dynamics/en/us/implementation.aspx as to form, appearance and content, taking into consideration the respective business process workflow and satisfactory passing of User Acceptance Testing. Only those Deliverables that satisfactorily pass User Acceptance Testing will be considered as “complete” and “in final form” thereby warranting proceeding to the next phase of the project work.

IMPORTANT: For purposes of this RFQ/P and the resulting project, the Proposer and subsequent Consultant Firm shall note that use of the terminology “User Acceptance Testing”, “UAT”, “Successful Implementation” and “Final Deployment” are used to describe the point at which all systems, modules, configurations and customizations have been fully tested and validated to the Authority’s satisfaction and proven to yield performance and functionality equal or superior to that presently available in the FoxPro 6 systems, being replaced. The Authority, in its sole discretion, shall determine whether the System (to include the Microsoft CRM 2013, third-party Commercial Loan Module, Human Resources Module and Business Intelligence Module and any ancillary third-party solutions as may be implemented), has yielded acceptable testing results to warrant “Final Deployment” which is the point at which the Authority will fully utilize the System to support its daily business operations, in lieu of the current systems in place.

4. PROJECT OBJECTIVES:

The Authority plans to address both its business and technology needs through the implementation of the Microsoft Dynamics CRM 2013 solution and a third-party Commercial Loan Module. The Proposer must consider the business and technology objectives / goals noted below when preparing its proposal, since these directly correlate to the requisite Deliverables and Scope of Work.

The following are the major business objectives and subsequent Deliverables of the CRM project:

streamline the Authority’s core administrative and financial processes through business process re-engineering, in conjunction with the implementation of the Microsoft Dynamics CRM 2013 package;

standardize business processes and practices to the extent such standardization is possible, is feasible, or makes sense;

eliminate activities that add no value, such as redundant data entry and reconciliation of data;

assess the business requirements of the various departments;

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http://www.microsoft.com/dynamics/en/us/implementation.aspx



capture and make available to Department Users the data / information needed to effectively manage programs and measure the success of each. Presently, much of this required data / information is a) difficult to access, b) outdated, c) inaccurate or d) simply unavailable;

provide system Users and functional managers with the necessary technology, tools, and training to enable them to extract the data / information they require to meet their respective business operational needs; and

make data / information more readily available, as appropriate, to all state agencies, local governments, the general public, and the business community.

The following are the major technology objectives and subsequent Deliverables of the CRM project:

replace the current core Commercial Loan Management System (LMS) written in FoxPro 6 and the other FoxPro 6 systems that are based largely on out-of-date technology with a proven, Microsoft Dynamics CRM 2013 package and proven third-party Commercial Loan Module utilizing current, mainstream technology;

simplify and integrate the Authority’s core system infrastructure;

reduce the number of separate information systems, and the interfaces that connect them, running on different computers, written in different programming languages, and utilizing separate databases;

eliminate independent department-level systems which perform functions that can and should be performed by “core” systems, such as a CRM system;

utilize the CRM system as a business backbone or foundation upon which to assess, re-engineer, and automate additional business functions in the future, in an integrated fashion;

limit customizations to the CRM and Commercial Loan Module software to control implementation costs, to support standardization of business practices and to preserve the ability to upgrade both the Microsoft Dynamics CRM 2013 and third-party Commercial Loan systems to new versions as they are released; and

more fully utilize the Internet, to the extent appropriate based on the Authority’s technical infrastructure plan and the capabilities of the Microsoft Dynamics CRM 2013, third-party Commercial Loan Module and additional third-party modules, as installed .

5. PROJECT OVERVIEW / DELIVERABLES:

In an ongoing effort to better support its Customers, streamline its business processes and improve efficiencies, the Authority requires the services of a well-qualified Information Technology Consulting Firm with demonstrated experience in providing, configuring, implementing Microsoft Dynamics Customer Relationship Management (CRM) 2013 system, interfaced with several third-party systems, such as Commercial Loans, in a multi-site environment. Proposers shall note that the Authority shall not consider any third-party solutions which are hosted or cloud based.

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At a minimum, during the term of the Contract and any extensions thereto, the Consultant Firm shall provide the following Deliverables, summarized as follows:

replace the existing legacy systems developed on the no longer supported FoxPro 6 platform; and

provide a common platform that can be further expanded to support a number of business areas in the Authority that currently have no system support.

Several of the Authority’s integral computer systems supporting its core business functions are technologically past support, are outdated, have functional limitations, and are not integrated. Additionally, many processes currently handled manually can be automated by utilizing the CRM package.

As such, considering the requisite technology tools required, the Proposer must consider, address and provide the following products, services and Deliverables:

install and implement the Microsoft Dynamics CRM 2013 software system package;

Business Process Analysis and Re-Engineering of business operations, as appropriate and approved;

a third-party Commercial Loan Module capable of interfacing to the CRM;

a third-party Business Intelligence System, which integrates into the single Authority-wide database;

a third-party Human Resources Management Module that interfaces with Active Directory;

the documentation for the technical infrastructure required to operate the CRM system;

software installation and technical support;

ongoing software maintenance and support;

project team training;

End-User training tools and software; and configuring an instance of Microsoft SharePoint 2010 solution to work in

conjunction with Microsoft Dynamics 2013

It is expected that the project will be accomplished in three (3) or more phases, as deemed appropriate and approved by the Authority, in its sole discretion, and as detailed in the finalized and Authority-approved Project Implementation Plan. Proposers are directed to carefully read this RFQ/P for additional detailed information regarding the work to be accomplished in each phase, however; a brief overview is provided as follows:

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A. PHASE I –

At a minimum, this phase will consist of the following Work and related Deliverables:

a. a Business Process Analysis of each of the current business processes and FoxPro 6 systems functionality, to include any outside systems (i.e. Access databases, Excel spreadsheets, etc.), as well as any other systems currently in use, that may be impacted by the implementation of the Microsoft Dynamics CRM 2013 system, such as e-mail on MS Outlook, the iDMS internet portal, etc. each of which must be analyzed and assessed;

b. preparation and submission of a FoxPro 6 conversion (or customization) mapping

document that will outline the programs to be converted and migrated to the CRM and third-party Commercial Loan Module. This conversion document will outline by name each program, form, report, workflow, query, and table / field to be converted to the CRM or third-party Commercial Loan Module platform. The mapping document will also outline in detail the conversion strategy to be employed and the methodology that the conversion process will follow;

c. an initial / prototype set up and build (i.e. proof of concept build) of the Microsoft Dynamics CRM 2013 and third-party Commercial Loan Module, taking into consideration the current business processes and functionality in LMS and the other FoxPro 6 systems as determined and outlined in:

the business process analysis document(s) described above; and

in the FoxPro 6 conversion document to be provided which will outline in detail those programs, forms, reports, workflows, rules, tables, fields, etc. that will be converted, migrated to and / or replicated in MS Dynamics CRM 2013; and

taking into consideration and including all business requirements provided to the Consultant Firm by the Authority or those prepared by the Consultant Firm in conjunction with the Authority, resulting from any recommended and approved business process re-engineering efforts provided, as described herein.

Proposers shall note that that the FoxPro 6 programs will be converted to a .NET platform in MS Dynamics CRM 2013 and that the FoxPro 6 programming language will be converted to C# or VB.NET language. C# is the Authority’s preferred language to be used to convert FoxPro 6 programs.

Further, this initial build of the CRM and the third-party Commercial Loan Module will include customizing the CRM and third-party Commercial Loan Module systems to the extent required to accommodate and at a minimum replicate the current business processes now supported in the legacy LMS and other FoxPro 6 systems. This prototype build will ensure that the set up of the CRM and third- party Commercial Loan Module system will, at a minimum, provide equivalent or improved functionality and performance than that of the legacy FoxPro 6 systems and their respective functions / workflows. This initial prototype build of both the CRM and third-party Commercial Loan Module system will be based on the business process, business requirements, and conversion documents and the current programmatic design and functionality of the FoxPro 6 systems (namely, LMS, AA, TT, and FS) from which an overall design for the CRM and third- party Commercial Loan Module will be derived.

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Proposers shall note that complete migration of all data in the current FoxPro 6 systems to either the Microsoft Dynamics CRM 2013 and / or third-party third- Commercial Loan system is required.

PHASE I DELIVERABLES –

The Consultant Firm shall, at a minimum, provide the following Deliverables during Phase 1:

1. Business Process Analysis documents for each department within the Authority, which will address those processes presently handled on and off line (i.e. within the confines of the FoxPro 6 database systems) and off line processes (i.e. those functions which are addresses through a manual process or in other ancillary formats such as MS Excel spreadsheets or MS Access databases). These documents will later become the basis for preparation of User and Administrator Manuals, which are also a required Deliverable within this Scope of Services.

2. Documents outlining and detailing the technical architecture, business functional architecture, and a FoxPro 6 application (LMS, TT, AA, and FS) conversion for the CRM and the third- party Commercial Loan Module that will outline in detail the following:

a. workflow documents for each department within the Authority which provide:

i. User input steps in written language; ii. flow charts using Microsoft Visio or other commercially available

flowchart software program;iii. Users involved in the creation and design of the workflow to

ensure accuracy; andiv. any software tools, systems, applications involved in the

workflow.

3. business and process assessment and architecture;

4. workflow / process analysis, to specifically address and document :

a. workflow documents which provide:

i. User input steps in written language;ii. flow charts using Microsoft Visio or other such commercially

available flowchart software product;iii. Users involved in the creation and design of the workflow

development; andiv. any software tools, systems, applications involved in the

workflow.

b. Exact Decision Charts to demonstrate how a workflow changes based on approvals / non-approvals or other business conditions, as may exist;

c. Technical User Manuals which detail the set-up of the workflows and

systems in Dynamics CRM 2013 and EACH of the additional third-party systems. Each of these manuals will include actual screen shots, graphics, technical information, business information, output, inputs, etc. which reflect the actual configurations and / or customizations made to the Authority’s systems, and as required to fully explain each workflow;

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d. Technical Manuals, to include system administration documents, which specifically detail each configuration, modification or customization aspect made to the MS Dynamics CRM system. This level of detail is an integral component of the requisite knowledge transfer to be provided to the Authority’s designated staff for reference and future maintenance of the overall System and each third-party module;

e. Technical Documents, to include system administration documents, which detail and explain how the third-party modules function;

f. System Architecture Documents detailing the back-end support, specifically as it relates to servers, networking, internet deployment, etc. and how they are interconnected, configured with software, etc.;

g. a Standard Glossary of Terms that will standardized project terminology and specifically include and reference any configurations and customizations installed;

h. a detailed set of Test Scripts, developed as a result of or in parallel with the workflow documents that are produced;

i. a set of Workflows And Process Analysis Documents which address “future state” business requirements based on the Consultant Firm’s business process analysis work and recommendations. These future state documents will detail any “gaps” or “process improvement recommendations” identified. This documentation will incorporate the existing workflows as well as the proposed process recommendations / refinements;

j. a “Gaps List” document detailing any changes the Users may request or recommend regarding existing processes, steps, workflows, or jobs that are incorrect or which require refinement, automation of the process or re-evaluation; and

k. a Final Report detailing the findings of the process analysis, to include all major issues and / or concerns highlighted and explained in detail with a recommended solutions / process improvements provided for each.

5. process design and implementation support;

6. product selection and proof of concept;

7. Technical Architecture designed and documented (i.e. servers, related server software, server clusters if used, CPU speed, disk size, etc.) as required to outline in detail the entire platform that will have to be built to support the CRM and third-party Commercial Loan Module, Human Resources and the more fully configured Microsoft SharePoint modules. The Authority will use this architecture document to procure the necessary hardware and software needed for this project. The Consultant Firm, will install and configure the hardware, as appropriate to support the CRM system and all third-party modules;

8. Functional Requirements documents—or business functional architecture—which will outline the manner in which the business operational requirements will be supported by the design, functionality and / or configuration / customization of the CRM system and the third- party Commercial Loan Module as applicable to the requirements as well as the design / functionality / configuration of the Human Resources, Business Intelligence modules and the Authority’s existing Microsoft SharePoint solutiom;

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9. FoxPro 6 Conversion Plan listing and detailing the programs and underlying database(s) to be converted and migrated to the CRM and / or third-party Commercial Loan Module or other third-party module, as is appropriate;

10. prototype build of the CRM system and the third- party Commercial Loan Module based on the Consultant Firm’s understanding and documented analysis of:

the existing Authority business requirements; the business process analysis to be performed within this Scope of Services

and under the resulting contract; the FoxPro 6 conversion and mapping specifications document to be created

within this Scope of Services; and the business functional architecture (i.e. workflows) to be developed and

documented within this Scope of Services. For purposes of this RFQ/P, a “prototype system” is defined as the initial build of the Microsoft Dynamics CRM 2013 system and the third- party Commercial Loan Module, which is suitable to support and satisfactorily pass User Acceptance Testing and which meets all of the requirements and functionality, as outlined in each of the supporting documents listed as Phase I Deliverables in this RFQ/P.

B. PHASE II –

At a minimum, this phase will consist of User Acceptance Testing, to evidence and demonstrate that the Microsoft Dynamics CRM 2013 system and third-party Commercial Loan Module design and configuration, at a minimum, meets or exceeds all business operational and functional requirements, as were previously accommodated and managed through the legacy and / or ancillary systems.

PHASE II DELIVERABLES – The Consultant Firm shall, at a minimum, provide the following Deliverables under Phase II:

1. provide a detailed Test Strategy and Test Plan will be provided, which outlines the manner in which the testing will be done, what the acceptance criteria are for moving the systems into production, and what approach, specifically by phases, milestones, benchmarks, etc. the testing will adhere to;

2. provide a commercially available Test Tool product to objectively and independently validate and substantiate all testing results;

3. provide a detailed Set of Test Scripts based on all of the business and functional requirements, either supplied to the Consultant Firm, by the Authority or that will be prepared by the Consultant Firm, in collaboration and cooperation with the Authority’s staff for the Microsoft Dynamics CRM 2013 and third- party Commercial Loan Module testing as well as any additional third-party modules that may be installed (i.e. Human Resources, etc.);

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4. conduct at least two (2) User Acceptance Tests subject to review and approval of the Authority. At least one (1) test script linked to each business or functional requirement or both must evidence that the business operational requirement(s) have been satisfied and functions according to test script specifications.

IMPORTANT: To be considered a successful and Authority-accepted User Acceptance Test, no “fatal flaws” / errors shall be detected and the overall test must yield a score / rating acceptable to the Authority’s ITS staff and / or respective Business Unit / Department staff. For purposes of this RFQ/P, a “fatal flaw” is defined as one in which a system crash occurs, a failure occurs thereby preventing the process / transaction to flow to the next step or in which the workflow stops or cannot be completed. A “fatal flaw” is further defined as one in which the CRM system or any third-party module does not adequately / accurately replicate the existing business processes or provide the same or improved functionality to ensure the same level of quality and accuracy, as it exists presently in the legacy FoxPro 6 systems or work-around systems (i.e. Excel spreadsheets and Access databases).

5. prepare detailed Test Results Documents in which the test scripts are collected and scored according to the Authority’s expected results of testing, the regression testing done, bug fixes are implemented and retested, etc. so that a clear view of the level of “suitability” (for purposes herein defined as accuracy, quality and functionality) of the CRM system and third-party Commercial Loan Module “as fit for purpose” and ready for Final Deployment can be determined or whether further development work is needed; and

6. conduct all testing, regression testing, and any additional development work necessary to advance to live production with the MS Dynamics CRM 2013 system and the third- party Commercial Loan Module system simultaneously, as well as with all interfaces to any other Authority systems. Such testing must be completed and accepted by the Authority, before the live production date is scheduled, data migration is done, and all systems are determined suitable and accepted for live production.

7. Conduct all data migration activities for the MS Dynamics CRM and third- party Commercial Loan Module,

C. PHASE III –

This phase will consist of the set up of the Business Intelligence Reporting System with an Integral Data Warehouse (i.e. a historical database separate from the live Microsoft Dynamics CRM and third- party Commercial Loan Module database that will be solely for the use of the BI reporting tool) ; and the Human Resources (HR) Module Functionality Detail outlined and detailed in Attachment A-3, included herein (Attachment A-3 is included in “Attachment A-1 Business Requirements” (it is the 3rd tab in the Excel file).

PHASE III DELIVERABLES – At a minimum, the Consultant Firm shall provide the following Deliverables under Phase III:

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1. set up a Business Intelligence Reporting Tool Module for use by the Authority’s Portfolio Review Department which, at a minimum, will satisfy the reporting requirements of the department. Due to the nature of the information contained herein, the reporting requirements will be provided to the Consultant Firm following the execution of the contract;

2. set up an accompanying Data Warehouse in conjunction with the Business Intelligence Reporting Tool;

3. set up the Human Resources Module, or upgrade as may be deemed appropriate, based on the business and functional requirements of the Authority’s Human Resources Department, as outlined in Attachment A-3 which is incorporated in “Attachment A-1- Business Requirements” (it is the 3rd

tab in the Excel file)

4. provide a Test Strategy and Test Plan that outlines the manner in which the testing will be done, what the acceptance criteria are, and what approach specifically by phases, milestones, benchmarks, etc. the testing will adhere to for the Business Intelligence and Human Resource modules;

5. provide a commercially available Test Tool product to objectively and

independently validate and substantiate all testing results;

6. provide a detailed Set of Test Scripts based on all of the business and functional requirements, which will be prepared by the Consultant Firm in collaboration with the Authority’s staff for the Business Intelligence Reporting and Human Resources modules; and

7. conduct at least two (2) User Acceptance Tests subject to review and approval by the Authority. At least one (1) test script linked to the business or functional requirements or both of the Human Resources and Portfolio Review departments and staff. Such tests must evidence that the business operational requirement(s) have been satisfied and functions according to test script specifications.

IMPORTANT: To be considered a successful and Authority-accepted User Acceptance Test, no “fatal flaws” / errors shall be detected and the overall test must yield a score / rating acceptable to the Authority’s ITS staff and / or respective Business Unit / Department staff. For purposes of this RFQ/P, a “fatal flaw” is defined as one in which a system crash occurs, a failure occurs thereby preventing the process / transaction to flow to the next step or in which the workflow stops or cannot be completed. A “fatal flaw” is further defined as one in which the CRM system or any third-party module (i.e. Business Reporting Tool or Human Resources module) does not adequately / accurately replicate the existing business processes or provide the same or improved functionality to ensure the same level of quality and accuracy, as it exists presently in the legacy FoxPro 6 systems or work-around systems (i.e. Excel spreadsheets and Access databases).

8. provide detailed Test Results Documents , in which the test scripts are collected and scored according to the Authority’s expected results of testing, the regression testing done, bug fixes are implemented and retested, etc. so that a clear view of the level of “suitability” (for purposes herein defined as

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accuracy, quality and functionality) of the Business Intelligence and Human Resources “as fit for purpose” and ready for successful, Final Deployment can be determined or whether further development work is needed; and

9. conduct all testing, regression testing, and any additional development work necessary to advance to live production with the MS Dynamics CRM 2013 system and the third-party Business Intelligence Tool and Human Resources Module system simultaneously, as well as with all interfaces to any other Authority systems. Such testing must be completed and accepted by the Authority, before the live production date is scheduled, data migration is done, and all systems are determined suitable and accepted for live production.

D. PHASE IV –

This phase will consist of the Consultant Firm configuring an instance of Microsoft SharePoint 2010 to seamlessly interface with CRM and the respective third-party solution modules. Presently, the Authority has Microsoft SharePoint 2010 installed and in use for a variety of needs. The Consultant Firm shall configure Microsoft SharePoint in such detail to accommodate the Authority’s needs and facilitate the business process workflows as may be recommended by the Consultant Firm and accepted by the Authority. PHASE IV DELIVERABLES – At a minimum, the Consultant Firm shall provide the following Deliverables under Phase IV:

1. Set up a Microsoft SharePoint Server environment for MS Dynamics CRM 2013

2. configure an instance of Microsoft SharePoint 2010 to work in conjunction with Microsoft Dynamics CRM 2013 to function as a Document Management System solution. Proposers must note that the Authority already has Microsoft SharePoint 2010 installed and licensed for use. Such configuration shall ensure that the Microsoft SharePoint System seamlessly interfaces with the Microsoft Dynamics CRM system, the third-party Commercial Loan Module, as well as all additional third-party modules, as may be installed.

3. create and manage SharePoint 2010 document location records

4. install, test and validate the Microsoft Dynamics CRM List Component for Microsoft SharePoint Server 2010 server to:

a. view documents that are stored on the SharePoint Server 2010 server in a Microsoft Dynamics CRM List view

b. set up creation of the document locations on the SharePoint 2010 server

c. enable document management for entities

d. specify the target SharePoint server (The Consultant Firm will is specify the URL of a site or site collection on the SharePoint Server 2010. This URL is used to automatically create folders and document libraries on SharePoint.)

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The instance of SharePoint 2010 configured in accordance with this Phase IV, shall be configured and tested in conjunction with the User Acceptance Testing performed on the Microsoft Dynamics CRM 2013 System, to ensure and evidence seamless integration and interfacing.

IMPORTANT: To be considered a successful and Authority-accepted User Acceptance Test, no “fatal flaws” / errors shall be detected and the overall test must yield a score / rating acceptable to the Authority’s ITS staff and / or respective Business Unit / Department staff. For purposes of this RFQ/P, a “fatal flaw” is defined as one in which a system crash occurs, a failure occurs thereby preventing the process / transaction to flow to the next step or in which the workflow stops or cannot be completed. A “fatal flaw” is also defined as one in which the CRM system or any third-party module (i.e. Document Management System module) does not adequately / accurately replicate the existing business processes or provide the same or improved functionality to ensure the same level of quality and accuracy, as it exists presently in the legacy FoxPro 6 systems or work-around systems ( i.e. Excel spreadsheets and Access databases).

These Phases are identified and summarized for illustrative purposes only and may be expanded, as most appropriately determined after a final Project Plan is submitted, reviewed, and approved by the Authority.

6. EXISTING SYSTEMS TO BE REPLACED / INTERFACED / CONVERTED:

DATA MIGRATION / DATA CONVERSION – ALL PROJECT PHASES:

As part of the purchase and implementation of the Microsoft Dynamics CRM 2013 system, third-party Commercial Loan Module and other ancillary third-party products, the Authority requires conversion of its existing FoxPro 6-based data to the new platform. This shall include setup of the data tables to ensure that the Authority’s business operations and process functions are supported without interruption following a data migration from the legacy system to the new systems, namely the CRM system and the third- party Commercial Loan Module. The Consultant Firm shall possess the requisite demonstrated experience in providing such data migration and conversion services to convert the programs, forms, workflows, routines, codes, reports, etc. (“programs”) in the legacy systems (FoxPro 6-based systems) and to migrate the current and historical data to the format required by the CRM system and third-party Commercial Loan Module. Further, the Consultant Firm shall validate the conversion and migration work, to confirm that the conversion and migration were done correctly under test conditions and that the accounting balances and utility account information is accurate before loading the data into the production database for “live” use.

To minimize the interruption to the Authority’s daily business operations, this migration and conversion work will be done outside of normal business hours, defined herein as before 8:00 AM and after 5:00 PM, and will be performed on a weekend, 3-day weekend or around the clock to ensure that the Authority is operational and ready to begin business operations on the immediate following Monday morning. The Proposer shall consider the costs of this Work to

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be accomplished outside of normal business hours, since no additional compensation will be provided (i.e. overtime rates will not be paid).

For each module / system solution installed, implemented and deployed (i.e. Microsoft CRM 2013, third-party Commercial Loan Module, Business Intelligence Reporting Tool Module, Human Resources Module and the newly configured Microsoft SharePoint 2010 system), as well as any ancillary third-party solutions as may be deployed, the Consultant Firm shall provide / perform the following services regarding Data Conversion and Data Migration for each such system solution . Proposers shall note that since it is unknown what information, if any, may not be capable of being converted and migrated from the legacy Fox Pro systems; the Consultant Firm shall be required to provide / develop an alternate solution to preserve and provide access to such vital historical data. All Deliverables, as indicated in this RFQ/P and resulting contract shall be required to any “work around” developed to accommodate such data which is not converted and ultimately migrated.

A. REGARDING DATA CONVERSION , the Proposer shall demonstrate experience in the following areas and the successful Proposer / Consultant Firm shall be required to provide the following Deliverables during the performance of the Work:

a. understand the logic behind the individual FoxPro application designs and then identify what is required to convert each to the .NET platform, as well as the most efficient and effective manner in which to accomplish the conversion, utilizing commercially available .NET and SQL conversion tools;

b. understand FoxPro menus, internal tabs and radio buttons conversions which trigger / impact other menu screens;

c. distinguish between less complex and more complex programs in the legacy FoxPro applications and subsequently use this information to determine whether each is functioning appropriately, identify any issues / concerns and re-engineer each to the extent necessary to maximize efficiencies and functionality;

d. develop a full set of design and specifications documents which will serve as a roadmap for the actual execution of the FoxPro to .NET conversion work;

e. establish the estimated hours required to do each conversion task based on complexity / technical difficulty;

f. prototype (building for the 1st time) all required forms, reports or logic to test / determine the estimated level of difficulty of FoxPro to .NET conversion;

g. manage, execute and troubleshoot FoxPro to .NET conversion tasks, such as choosing a framework, configuring source control, training, and project management;

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h. convert FoxPro UI components to .NET (such as forms, reports and menus) and ensure the appropriateness of the timing (i.e. whether it occurs before, after or concurrently with the data storage conversion);

i. review / analyze the visual conversion of FoxPro report design / layouts;

j. map the FoxPro control structures, and then variable declarations, followed by commands to .NET;

k. adjust the FoxPro tables before conversion to SQL, to store data, to include demonstrated experience in making changes to a FoxPro database before it can be converted and migrated to SQL;

l. use the FoxPro Upsizing Wizard (or the MS SSIS tool in SQL or other such similar tool as may be commercially available) to move the tables and data from FoxPro to SQL;

m. remove all FoxPro indexes and recreate them in SQL, as appropriate;

n. change the primary and foreign key strategy for SQL server using clustered indexes and covered indexes, as appropriate, in order to migrate and convert the FoxPro tables and data to SQL; and

o. working with and designing multi-threading in the re-engineered FoxPro to .NET applications.

B. REGARDING DATA MIGRATION, the Proposer shall demonstrate experience in the following areas and the successful Proposer / Consultant Firm shall be required to provide the following Deliverables during the performance of the Work:

a. migrate data from the existing legacy systems to the new system(s) by mapping

all data from one to the other by tables and fields;

b. migrate data from the existing ABRA Human Resources System to the new or upgraded HR system module by mapping all data from one to the other by tables and fields or upgrade and configure the existing ABRA System ( in accordance with the Consultant Firm’s accepted proposal);

c. perform at least three (3) test migrations of the data to validate that the migration mapping is correct and to resolve / work out any errors;

d. test the migrated data based on a set of test scripts to validate that the data is in the correct structure to use for existing business operations;

e. sample the test data for errors, transpositions, truncations, omissions, mis-mapping, etc.

f. prepare and provide a written, detailed Data Migration Plan which encompasses all legacy systems to be migrated, the strategy to be used in the

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migration, and the Back-Out or Roll-Back Plan to be implemented, in the event the data migration is compromised or fails when done;

g. provide and use any commercially available third-party migration tools that may be required to carry out the data migration;

h. benchmark and document the time required for the data migration to ensure adequate time is scheduled to execute, test and validate the migration prior to Final Deployment;

i. identify, justify and document any data which cannot be migrated to the new system(s). For instance, if there are long text fields or any areas in the migration approach in which data must be adjusted, parsed, reorganized, etc. for the migration to successfully occur; it must be identified and addressed in detail;

j. identify and document those areas in which the client (i.e. the Authority) must "clean up" or "adjust" any data prior to the migration taking place. For instance, if there is data which cannot or will not be migrated to the new system(s); that information must be identified in the Data Migration Plan and appropriate recommended action to preserve such data and still have it available should it be needed; and

k. identify and document any historical data which will or will not be included in the Data Migration Plan and Strategy.

C. EXISTING SYSTEMS TO BE REPLACED OR INTERFACED:

The following systems which presently support the Authority’s daily business operations shall require complete upgrade (as indicated below), replacement and replication in the Microsoft Dynamics CRM 2013, third-party Commercial Loan Module or other third-party solutions:

a. The legacy LMS will be completely replaced and converted to the new Microsoft Dynamics CRM 2013 system as well as the third-party Commercial Loan Module. At a minimum, the data and functionality surrounding Grants, Bonds, Commercial Loans, Tax Incentives, AA, TT, etc., shall have equivalent or improved functionally in the CRM;

b. Financial Statement Tracking (FS) will be completely replaced and converted;

c. Tax Transfer (TT) will be completely replaced and converted;

d. Affirmative Action (AA) will be completely replaced and converted;

e. Affirmative Action Contractor Portal will be integrated

f. Sage ABRA Human Resources system will be upgraded or replaced by a third-party Human Resources system;

g. Business Intelligence will be added to replace the existing operations now managed through MS Access; and

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h. An instance of Microsoft SharePoint 2010 will be configured through this contract

SYSTEM VENDOR FUNCTIONWITHIN THE SCOPE OF

THIS RFQ/P TO BE REPLACED?

LMS Developed in houseTracks project and financial data , Commercial Loans, billing, various

statistics, etc.Replace

Financial Statement Tracking

Developed in houseTracks financial statements due and received. Generates letters

Replace

Tax Transfer Developed in houseTracks Tax Transfer projects –

Buyers and SellersReplace

Affirmative Action Developed in houseTracks projects requiring

affirmative action reportingReplace

Affirmative Action Contractor Portal

Developed in house Contractors submit reports Interface

iDMS Developed in houseCustomer portal for incentive

customers to submit and validate annual reporting

Interface

MS Dynamics GP 2010 R2 Microsoft Accounting General Ledger Interface

MS SharePointMicrosoft

Document Sharing, Intranet, Wiki, My Sites Interface; Configured

Sage ABRA Version 9.2.40 Sage Abra Human Resources Upgrade or Replace

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Proposers should refer to Attachments A-1 and A-2, included herein, for additional information, particularly as it relates to data migration and conversion requirements.

7. LOCATIONS / EXISTING TECHNOLOGY TOOLS IN USE:

The Authority maintains four (4) office locations, within New Jersey. To support its multi-site operations, the Authority utilizes a multiple of commercially-available computer programs / applications, technology tools, as well as several databases developed in-house as indicated above, many of which integrate with LMS to share and report financial and programmatic data.

8. INFORMATION TECHNOLOGY ENVIRONMENT AT THE NEW JERSEY ECONOMIC DEVELOPMENT AUTHORITY: The Authority operates on converged voice and data network topology with an on-premise Cisco IP PBX telecommunication solution. The Trenton headquarters and four (4) satellite offices are connected via an ISP-provided private MPLS network. The campus network is designed with a resilient collapsed core and the LAN network provides client/server communication over 1 Gbps Ethernet end-to-end. Additionally there is an 802.11 a/g wireless access to mobile clients, both public guests (internet access only) and private network access available over Wi-Fi. The network perimeter is secured by a series of stateful firewalls. There is remote access available via VPN and Citrix.

The Authority runs a SQL 2008 R2 Client-Server architecture with a single Microsoft forest and domain. All Microsoft clients are running either Windows 7 & Vista. HP desktops and laptops and Apple iPads are in use, with no terminal clients used for desktop access. There is a mix of independent and clustered SQL database servers and Microsoft Exchange is deployed as the e-mail solution. The mobile client access is provided via Exchange Active Sync / OWA and Blackberry Enterprise Server. There are a small percentage of applications provided on VMware virtualized server infrastructure, but most services are hosted on dedicated HP server hardware and a geographically distributed NetApp SAN.

9. PROJECT APPROACH / RELATED PROJECT MANAGEMENT DELIVERABLES:

When preparing the proposal, the Proposer must consider the following Deliverables regarding its Project Approach and Project Management of the Microsoft Dynamics CRM 2013 project. The Proposer shall evidence and demonstrate the following requirements in its proposal. The requirements shall become Deliverables required of the Consultant Firm.

A. LEAD PROJECT MANAGER:

Due to the critical importance of the undertaking, the Authority requires the successful Consultant Firm to provide dedicated Lead Project Managers to manage the Microsoft Dynamics CRM 2013 project and the third-party Commercial Loan Module project. The Lead Project Managers shall possess at least five (5) years experience in performing these account management functions, as a Lead Project Manager, on similar-sized accounts managing similar-sized budget monies. The Consultant Firm must evidence this experience through the proposed individual’s resume, as well as provide two (2) references from former clients for which the proposed individual served as a Lead Project Manager. In addition to the dedicated Lead Project Managers, the Proposer must indicate a staff employee who will serve as a “Assistant” Project Manager, in the absence of the dedicated

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Lead Project Managers. The “Assistant” Project Managers will assist the Lead Project Managers under normal business circumstances and will assume its project management responsibilities in the absence of the Lead Project Managers, whether such absence is the result of vacation, illness, familial matters, etc., regardless of reason or duration. The “Assistant” Project Managers must possess at least three (3) years experience in performing these project management functions, on projects of similar size, scope and complexity. The Proposer must evidence this experience through the proposed individual’s resume, as well as two (2) references from former clients for which the proposed individual served as a Lead Project Manager.

Proposers shall note that the following positions shall be direct, full-time employees of the Proposer and / or Joint Venture Partner and shall not be subcontracted staff:

Lead Project Manager – CRM and Commercial Loan Module Lead Developer Business Data Architect Business Analyst Technical Writer

Proposers should note that only the Lead Project Managers and Business Data Architect must be dedicated to the project. The Back-Up Project Managers and other key positions do not have to be fully dedicated, but rather current and apprised of the current project status, at all times.

As previously stated in “Section 17 – Qualifications”, the Lead Project Managers or other such position as shall be dedicated to the project until such time as User Acceptance Testing is approved by the Authority, and shall possess and evidence that it possess a Microsoft Certified Technology Specialist (MCTS) accreditation.

In the event that the Lead Project Managers do not possess this critical certification; then the Project Team / Staffing Chart shall be comprised of technically qualified individuals, who collectively shall possess the certifications indicated below and shall submit evidence of same with the individuals’ resumes.

B. PROJECT CHARTER:

The Consultant Firm shall provide a Project Charter will address each of these areas in sufficient detail to demonstrate its approach to the requisite work. The Consultant Firm’s proposed “finalized” Project Charter is subject to review and approval by the Authority, before any Work begins. The Consultant Firm shall make any such refinements as the Authority may deem necessary to advance the successful completion of the project. At a minimum, the Consultant Firm’s Charter shall:

a. identify, map and correlate those systems, products, applications, modules, etc. are proposed to meet the specifications outlined in this RFP;

b. identify objectives, scope, constraints, assumptions, risks, performance metrics;

c. identify the infrastructure required by the Authority to support the Microsoft Dynamics CRM 2013, the third-party Commercial Loan Module and any additional third-party systems.

i. NOTE: This information is needed to allow the Authority to assess any additional costs required of the overall project budget (i.e. whether or not it is

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necessary to upgrade its existing infrastructure, however, this information will NOT be used to evaluate proposals).

d. present the proposed design (both business and technical) of the CRM and related systems. This may be a high-level design, not in final form, that will provide a clear overview of the system(s) offered, particularly, the third-party Commercial Loan Module ;

e. identify and detail the CRM- specific and / or “add on” or “upgraded” products and versions of systems which will meet the functional, operational and performance requirements, as desired herein;

f. identify and detail the implementation methods and tools;

g. identify the Project Location(s) (i.e. the location where the Work will physically take place);

i. Proposers will note that deployment and User Acceptance Testing shall be done on-site at the Authority’s offices in Trenton; however, in the interest of controlling costs, programming may be done at the Consultant Firm’s location;

ii. Proposers shall refer to “Item #2 – Geographic Restrictions – US Only” of this Scope of Services for information regarding performance of the Work.

h. manage and execute Conversions of the existing FoxPro 6 systems, such as LMS, AA, FS, & TT, that will be moved or “converted” to the CRM system / platform—or converted to other platforms, such as the Commercial Loans component, now in LMS;

i. define and design the Technical Architecture (i.e. provide a detail of how the platform, network, servers, interfaces, etc will work together as explained in a detail drawing); and

j. detail the specifics of System Administrator and End User education and training;

In summary, the Project Charter will outline the design, configuration, customization, testing, training, documentation, etc. for the project from inception to Final Deployment, with sufficient detail at the task levels in the Plan, to quantify the amount of effort (i.e. number of positions, corresponding hourly rates, etc.) and the Project Timeline (i.e. the length of time spent on each task, for both the Consultant Firm’s and Authority’s staff positions).

C. PROJECT IMPLEMENTATION PLAN:

At a minimum, the Consultant Firm shall submit a Project Implementation Plan which will address the following requirements:

a. develop a Project Implementation Plan – to include tasks, standards, risk management, issue management, change management, communications, etc.. The Project Implementation Plan should be generated using a standard project management type of software, such as MS Project or a similar application;

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b. plan, schedule and manage project timelines and Deliverables to ensure timely implementation of the new Microsoft Dynamics CRM 2013 system and any third-party systems to be obtained and project completion;

c. provide details of how of the Project Team Training and product education to be conducted;

d. provide a detail of the Microsoft Dynamics CRM 2013 and third-party Commercial Loan Module and any additional third-party systems installation, as well as a diagram of the proposed technical and business architecture which, at a minimum, will include details regarding how the proposed installation will look (i.e. hardware and software details diagrammed to show how each will interact);

e. identify the success criteria of the project implementation, as well as the roles / responsibilities, communication protocols, document control methodology, schedule management, and quality assurance management plans;

As part of the project management and the Project Implementation Plan, the Consultant Firm will:

f. manage critical human interfaces and bi-weekly meetings with the Authority Users, proposer staff, and subconsultants (i.e. third-party system providers) , to ensure that timely advancement of the project and adherence to the project milestones occurs;

g. attend and participate in all meetings, generate and distribute meeting minutes;

h. follow-up on meeting action items to ensure progress and issuance of a revision to the Project Implementation Timeline, if necessary, with the concurrence of the Authority’s Designated Contract Manager, CIO and Sr. Vice President - Operations;

i. develop and maintain a written Project Risk Management Plan throughout the

project life cycle (i.e. prepare and maintain a spreadsheet detailing those issues that are potential obstacles or which may impede the progress or completion of the project);

j. develop and provide a written bi-weekly “Project Implementation Status Report”, to be presented to Senior Management, the Authority’s Designated Contract Manager, CIO, Sr. Vice-President - Operations and staff, as identified, which addresses accomplishments, obstacles, root cause analysis, corrective action, as well as revision to the Project Implementation Plan, if necessary; and

k. provide a narrative detailing the Proposer’s Roll Back Strategy (i.e. roll back plan detailing the “back out” or roll back strategy and procedure, in the event problems occur at Final Deployment with the Microsoft Dynamics CRM system and third-party Commercial Loan Module, as well as any additional third-party modules).

D. DATA MIGRATION and DATA CONVERSION: GAP ANALYSIS

Following the completion of the installation of the CRM, the first objective is to convert the legacy FoxPro 6 systems to the new Microsoft Dynamics CRM 2013 platform and then to ensure the data migration and integrity of the information contained in the legacy LMS, AA, FS, and TT Systems to the CRM system and third-party Commercial Loan Module, to which the new CRM system must interface.

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The Consultant Firm will convert all functionality within the FoxPro 6 systems, which have been validated by the Authority as active / meaningful information / data that is used in the course of its business operations. Data which is no longer deemed relevant by the Authority’s staff will not be converted.

During the conversion and data migration processes, the Consultant Firm shall identify any issues or constraints associated with the conversion and will identify those in a Gap Analysis Report which details each point of concern. This Gap Analysis Report will be submitted to the Authority as soon as such a report is feasible to present, but no later than forty-eight (48) hours after the initial conversion is thought to be complete. The Gap Analysis Report shall also provide corrective action and timelines for correction for data not successfully converted.

E. CONVERSION:

Due to the scope and complexity of the data migration and conversion and customization work to be done with respect to installing, configuring, interfacing and implementing the Microsoft Dynamics CRM 2013 System and the third-party Commercial Loan Module, as well as any additional third-party modules, as may be installed, the following table is provided to assist the Proposer in understanding the size and extent of conversion and customization Work to be accomplished.

Proposers will note that there are an estimated one hundred forty (140) workflows, two hundred and fifty (250) forms, and three hundred (300) reports presently in place at the Authority to support its current business operations, as detailed below. This number is provided for illustrative purposes; however, the actual number of business processes / workflows may differ from those detailed therein. The Consultant Firm shall be required to address all conversion requirements as may be determined and finalized following the Consultant Firm’s business process analysis work performed under Phase I.

SIZING CHART FOR CONFIGURATION AND CONVERSIONWorkflows (complex)

Workflows (moderate)

Workflows (simple) Comments

50 60 30

Workflows are defined as online processes that start at a named entry point (i.e. on a screen or form), and end at a named exit point ( i.e, a job or process has been completed at the exit point). Workflows are named uniquely and are set up on a menu or a submenu as an item

for the User to select. A workflow may be related to other workflows – but an example is “Enter a grant application” (in other words a

workflow does ONE job only – not multiple jobs). Workflows are defined according to this definition for purposes of sizing and pricing

any consulting work to be done on the same.

Forms (complex)

Forms (moderate)

Dashboards

Comments

Forms are screens or they are tabs that control other screens. In other words if a screen has 15 tabs, that means that there are 15 forms.

80 150 20

Reports (complex)

Reports (moderate)

Reports (simple) Comments

Many reports are copies or “clones” of others that have had a few changes made to content or layout; however to assist the Proposer in preparing their proposal, it is estimated that at least 300 reports that

must be converted and recreated 1:1 as that which is in use presently

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in FoxPro 6 now

50 100 150

Although the Authority presently does not have dashboard features in its FoxPro 6 applications; the Authority estimates for the initial build of the MS Dynamics CRM 2013 system; twenty (20) dashboards are required to meet the needs of the individual departments and Business Units.

Thus, the above table provides a detail of all workflows, forms and reports by complexity (i.e. complex, moderate, or simple). Each of these workflows, forms, and reports are reflected in the FoxPro 6 based legacy systems. Many will require re-engineering based on the functionality, capabilities and configuration of the MS Dynamics CRM 2013 system and / or third-party add-on modules such as for loans. This information is provided for measurement purposes only to assist the Proposer in preparing its Fee Schedule for the configuration, customization, conversion and re-engineering work, as required of this project.

F. USER ACCEPTANCE TESTING:

During Phase II, the Consultant Firm shall conduct extensive User Acceptance Testing of all aspects of the systems. At a minimum, the Consultant Firm shall:

a. test and validate all customized code, database changes and customized reports using both static and dynamic methodologies. The Authority will ensure that staff from the ITS and other affected User Departments are available to participate in these testing processes. At a minimum, the static testing will include business process / workflow walkthroughs with the Authority’s staff, whereas the dynamic testing will be initially conducted by the Consultant Firm and later, will include Authority staff (i.e. to include ITS programmers and the Business Units which will utilize the CRM System and other third-party systems, as may be installed);

b. prepare and submit a written report detailing and summarizing each testing effort, the results, troubleshooting efforts, root cause analysis and corrective action implemented.

IMPORTANT: Any corrective action is subject to review and approval by the Authority’s CIO / Designated Contract Manager PRIOR to implementing such corrective action;

c. prepare and submit a written report detailing and evidencing that all aspects of and full functionality of the Microsoft Dynamics CRM 2013 and third-party Commercial Loan Module System, and any third-party systems installed or already in place have been tested and validated to provide equivalent or superior functionality and as that of the legacy FoxPro 6 systems (i.e. LMS System, AA, FST, and TT Systems ancillary to LMS); and

d. ensure access to all requisite information needed for the daily business operations and management of the core business, to include any requisite reports, as identified by the Authority have been created, validated and are available to the respective Department Users before the “Go Live” date;

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e. assume responsibility for addressing, resolving and correcting at no additional charge, any defects not detected during final User Acceptance Testing, which are identified “post-implementation” and that they are corrected at no additional charge.

G. DOCUMENTATION – TRAINING MANUALS:

The Consultant Firm shall provide the Authority with complete documentation of the new Microsoft Dynamics CRM 2013 system, third-party Commercial Loan Module and any additional third-party systems procured and implemented which, as configured and / or customized for the Authority, which, at a minimum, will include:

a. User & Technical Manuals (on-line and digital versions (i.e. CD) - the Consultant Firm shall provide User and Technical Manuals detailing and documenting all features and functions of the Microsoft Dynamics CRM 2013 and third-party Commercial Loan Module and any additional third-party systems installed and implemented. These manuals shall be of sufficient detail and include any configurations / customizations to the systems made on behalf of the Authority, and shall provide a thorough and complete knowledge transfer to the Authority’s ITS staff, thereby enabling these manuals to be used in maintaining the system; and

b. Ongoing / Updated User & Technical Manuals (on-line and digital versions) – the Consultant Firm shall provide ongoing and updated User and Technical Manuals reflecting and detailing any and all revisions, modifications, upgrades, customizations and / or service patches installed and implemented. Such documentation must be presented to the Authority’s Designated Contract Manager CIO and Sr. Vice-President- Operations, at the time the change or modification is tested in the test / developmental database, for review and approval. In the event such documentation is not clear, the Authority reserves the right to require modifications or enhancements to the documentation, to ensure that it is a useful and meaningful tool to Departmental Users / staff, at no additional charge.

This Deliverable shall be ongoing throughout the term of the contract and any extensions thereto and shall include providing updated documentation relative to any service patches, fixes, upgrades, etc. Such ongoing revised documentation shall reflect, in detail, any applicable configurations and / or customizations to any of the systems provided under the contract.

H. USER TRAINING:

The Consultant Firm shall provide the Authority with customized, hands-on classroom style training to all Users, in all aspects of the Microsoft Dynamics CRM 2013 System and third-party Commercial Loan Module and all third-party systems, to include interfaces with existing systems. At a minimum, the Consultant Firm shall:

a. ensure that all Authority employees have been adequately trained to ensure an overall competency in the use of the Microsoft Dynamics CRM 2013 system and third-party Commercial Loan Module, as well as any additional third-party systems that may be installed or other such technology tools;

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b. participate in the training sessions provided to every staff member assigned a login under the security module, to validate and ensure compliance with the business processes and workflows identified and implemented in Phase 1, as well as those already in place.

This training will encompass fifteen (15) business days (defined herein as Monday through Friday between the hours of 8:30 AM to 5:00 PM); each comprised of eight (8) hour sessions and must be tailored to ensure each division receives training appropriate to that group’s anticipated usage of the CRM (i.e. module(s). The Authority, in its sole discretion, may determine that a portion of the initial training may be conducted via conferencing software, such as WebEx. The Authority will provide all necessary equipment including computers and projectors, as well as a meeting space where the training will be held;

c. be available to provide additional training, as may be required by the Authority, based on a per diem rate for an eight (8) hour period / day, based on its “Fully Burdened Training - Per Diem Rates” indicated in its “Fee Schedule”. This per diem rate shall include all costs for travel, meals, tolls, lodging, overhead, etc.;

d. provide an “off-line / training database” for use during training of the Authority’s staff, for both the on-site and remote training, to ensure that such training is meaningful. To maximize staffs’ ability to understand and relate to the training materials, the training database must be refreshed to reflect the most current revisions and customizations of the Microsoft Dynamics CRM 2013 and Commercial Loan Module, as well as any additional third-party systems, to ensure all features may be utilized during training; and

e. ensure the complete transfer of technical knowledge to the Authority’s ITS

System Administrator(s) and / or designated ITS staff members for ongoing support once in production, to include all security access and creation / modification of security access to Users, by group, object, and field.

To address the training needs of new-hires, promotions, cross-training etc, Proposers shall note that the Authority intends to record the training sessions via the use of WebEx or another such product as it may determine most appropriate, and utilize the training, as needed for all Authority staff, at a later date. Such recording shall become the sole property of the Authority and the Consultant Firm shall not retain any rights to nor shall it be compensated for such recorded training sessions, regardless of extent of use.

I. USER LICENSES – MICROSOFT DYNAMICS CRM 2013 AND ALL THIRD-PARTY SYSTEMS:

The Consultant Firm shall promptly provide ten (10) Full Access User Licenses for the CRM and EACH of the third-party modules installed, at no charge to the Authority until such time as the final User Acceptance Testing (UAT) has been completed and approved by the Authority and Final Deployment is successful. These licenses will be used during the implementation of the Microsoft Dynamics CRM, third-party Commercial Loan Module and any other third-party systems, until final User Acceptance Testing is approved by the Authority. Following the Authority’s final approval and “sign-off” of the UAT (i.e. “Go Live”), the annual licenses shall come into effect. The Consultant Firm shall not invoice for each of the ten (10) Full Access User Licenses, nor will the Authority pay for these ten (10) User Licenses until final User Acceptance Testing has been approved by the Authority. The Consultant Firm will provide these ten (10) Full Access User Licenses at no charge to the Authority during the

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implementation of the CRM, Commercial Loan Module and any other third-party systems, until final User Acceptance Testing is finalized and approved by the Authority . The Proposer shall consider any costs associated with these licenses when preparing its Fee Schedule.

J. POST- LIVE SUPPORT:

Following the Authority’s final approval of the UAT and the complete and successful implementation and Final Deployment of the complete “System” (to include the Microsoft CRM 2013, third-party Commercial Loan Module and all additional third-party modules as may be installed) , the Consultant Firm shall provide ninety (90) days Post-Live Support at no additional charge to the Authority. Such Post - Live Support shall include Help Desk Support, telephone and e-mail support, available to the Authority, Monday through Friday between the hours of 7:00 AM and 6:00 PM EST. In the event of a system outage, this Post-Live Support typically, will be required outside of normal business hours as defined herein and will include weekends and holidays, as needed.

Additionally, the Consultant Firm shall have the Project Manager and a Developer (or an individual who is familiar with the design, use and technical support of the CRM and third-party Commercial Loan Modules products), available and on-site to troubleshoot / interact with the Authority’s ITS and Business Units User staff, as needed. In the event of a catastrophic failure, this technical individual will be capable of resolving or shall have access to those capable of resolving the issue(s), should it be necessary to do so.

The Consultant Firm will be reimbursed based on its “Fully Burdened Hourly Rates” for this individual’s position once on-site, as stated in its Fee Schedule. Expenses such as travel, meals, car rental will be reimbursed at rates not higher than that approved by the state of New Jersey and / or the United State General Services Administration (GSA), whichever is more cost effective. The Consultant Firm will be required to review its travel expenses (i.e. airfare rates) with the Authority’s Contract Manager to ensure the most fiscally responsible travel options are selected.

Such travel reimbursement rates may be found at the following weblinks:

For Lodging / Meals: http://www.gsa.gov/portal/category/100120

Mileage: $.31 per mile

Airfare (if necessary): http://www.nj.gov/infobank/circular/cir1301.pdf

Proposers are cautioned that travel will be reimbursed in this instance alone for these two (2) on-site individuals. When preparing its Fee Schedule, the Proposer shall submit “Fully Burdened Hourly Rates” which include all costs for administrative fees, travel, mileage, profit, etc.

The Proposer, and subsequently the Consultant Firm, shall note that the timeframe for any such corrections as may be required following the completion of the User Acceptance Testing / “Go Live”, shall be determined based on the complexity of the defect / problem and its impact on the Authority’s business operations.

The Consultant Firm shall work with the Authority’s ITS staff to resolve such defects / problems within three (3) but no more than five (5) business days.

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http://www.nj.gov/infobank/circular/cir1301.pdf

http://www.gsa.gov/portal/category/100120



Corrections which affect the Authority’s overall ability to conduct its business operations shall be addressed within twenty-four (24) hours of the Authority initiating a request for such service.

The Consultant Firm shall address those issues affecting the Authority’s overall ability to conduct business during premium afterhours time, on weekends or on holidays as may be necessary, at no additional charge. The Authority will make every effort not to require such premium time services, however, the Authority, in its sole discretion shall make such a determination as it deems appropriate to support its business operations.

The Consultant Firm will submit a detailed written plan for corrective action within twenty-four (24) but no more that forty-eight (48) hours, to the Authority’s Designated Contract Manager and Chief Information Officer for review and approval, prior to making any changes / modifications.

The Proposer will consider all costs for such corrective action, should it be required, (i.e. travel, lodging, meals, etc.) to manage the successful implementation of the CRM system when preparing its “Fee Schedule” since no additional compensation will be provided for such corrective action due to system failure, bugs, etc. following UAT and successful Final Deployment.

Following the expiration of the ninety (90) days Post – Live Support, the Authority shall release the Performance Bond secured for the performance of the Work against the contract.

K. TECHNICAL SUPPORT REQUIREMENTS / SERVICE LEVEL AGREEMENTS:

Recognizing that not all Proposers offer comparable Service Level Agreements (SLAs) and in the interest of ensuring that all proposals are evaluated “fairly and equitably”, Proposers shall consider the following requirements / Deliverables as the minimum acceptable levels of performance regarding the Authority’s needs for Technical Support Services for the Microsoft Dynamics CRM System and third-party Commercial Loan Module, as well as any ancillary third-party modules purchased and installed.

For purposes of this RFQ/P, “response time” shall be defined as the acceptable time interval between the Authority’s initiating a request for support and the Consultant Firm’s staff member responding to that request and directly making contact with the Authority staff member. The Consultant Firm’s staff member shall make contact with the Authority’s designated ITS staff member and shall directly speak with the individual who initiated the request for support or with the Authority’s CIO, within the following response intervals, as designated below, for calls initiated at ANY time whether during normal business hours, outside of business hours, weekends or holidays:

1. CRITICAL- the Consultant Firm shall provide a one (1) hour response time for issues classified as Critical.

2. HIGH PRIORITY - the Consultant Firm shall provide a two (2) hour response time for issues classified as High Priority.

3. MEDIUM PRIORITY - the Consultant Firm shall provide a four (4) hour response time for issues classified as Medium Priority.

4. LOW PRIORITY- the Consultant Firm shall provide an eight (8) hour response time for issues classified as Low Priority.

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5. GENERAL SERVICE REQUEST- the Consultant Firm shall provide a twenty-four (24) hour response time for issues classified as General Service Request.

Acceptable Resolution of a problem shall be defined as the Consultant Firm’s acknowledgement of the issue as a known or pre-existing issue and definition of the problem with either an Authority-approved temporary work around or a permanent solution.

Permanent Corrective Action shall be identified by the Consultant Firm and implemented, so that the system shall be restored to full functionality as follows:

1. CRITICAL and HIGH PRIORITY – resolved within no more than twenty four (24) hours of the initial support call.

2. MEDIUM PRIORITY – resolved within two (2) business days from the initial support call.

3. LOW PRIORITY and GENERAL SERVICE REQUEST CALLS – resolved within four (4) business days from initial support call.

IMPORTANT: Proposers shall note that when considering the requirements for Technical Service and Service Levels, detailed as Items #1 –5 above in this section, shall be considered firm “Deliverables” against the resulting contract. A voicemail message, e-mail or automated e-mail response acknowledging that a request for Support has been received by the Consultant Firm, shall not be considered nor accepted as an appropriate response to the Authority’s technical needs. Failure to provide adequate support, as defined above, in two (2) or more incidents identified as “Critical” or “High Priority” may result in cancellation of the contract for non-performance.

Further, the Authority, in its sole discretion, shall determine the level of severity of the problem, based on the impact on its business operations and the Consultant Firm shall be required to respond, accordingly.

Proposers shall submit a signed statement affirming that they shall meet or exceed these Technical Support Levels of Performance requirements as indicated above, to evidence that the Proposer’s Service Level Agreements (SLAs) are consistent with the parameters detailed above.

IMPORTANT: Any questions regarding or exceptions to be taken regarding these minimum service levels shall be addressed by the Proposer by submitting a Question during the “Questions and Answers Period” afforded for this RFQ/P.

L. ANNUAL MAINTENANCE SUPPORT:

During the term of the contract and any extensions thereto, the Consultant Firm shall provide either directly or through such arrangements as it may make with Microsoft regarding the Microsoft Dynamics CRM 2013 system and the respective third-party software system providers (i.e. for the Commercial Loan Module and any additional third-party systems as may be provided) that such software system provider(s) shall provide all upgrades, patches, fixes for bugs, etc. to the Authority, at no additional charge. NO EXCEPTIONS.

IMPORTANT: The Proposer shall clearly state in its proposal that EACH of the individual Software Providers has agreed to provide such upgrades, patches, fixes for bugs, etc.

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throughout the term of the contract and any extensions thereto, at no additional charge to the Authority.

Proposers shall note that Maintenance and Support Coverage and Fees shall not commence until:

a. the User Acceptance Testing is completed and approved by the Authority for the Microsoft Dynamics CRM 2013 System and the third-party Commercial Loan Module, and any additional third-party add-on modules, to move forward to go into live production; and

b. a live implementation date is set for each respective system. For each such “Go Live” date, the actual Maintenance and Support Coverage and Fees shall commence based solely on a SUCCESSFUL live implementation and cutover from the test system to the production system, as approved by the Authority, for EACH product / system (i.e. for the Microsoft Dynamics CRM 2013 system, third-party Commercial Loan Module and any ancillary third-party modules as may be installed).

IMPORTANT NOTE REGARDING SOFTWARE UPGRADES: During the term of the contract and any extensions thereto, the Consultant Firm shall provide either directly or through such arrangements as it may make with Microsoft regarding the Microsoft Dynamics CRM 2013 system and the respective third-party software system providers (i.e. for the Commercial Loan Module and any additional third-party systems as may be provided) that such software system provider(s) shall provide all upgrades, patches, fixes for bugs, etc. to the Authority, at no additional charge. NO EXCEPTIONS.

IMPORTANT: Proposers shall note that Maintenance and Support Coverage and Fees shall not commence until the User Acceptance Testing is completed and approved by the Authority and the Microsoft Dynamics CRM 2013 System, Commercial Loan Module and any additional third-party systems are approved by the Authority for Final Deployment.

When preparing its “Fee Schedule”, the Proposer shall consider any costs associated with these temporary licenses and / or maintenance / support and include such costs, if any, in its Fee Schedule Pricing for the purchase of the Microsoft Dynamics CRM 2013 System and / or the Commercial Loan Module System respective software products. This requirement shall apply to any additional third-party products that may be purchased (i.e. Human Resources, Business Intelligence, etc.), in addition to the Microsoft Dynamics CRM 2013 and the Commercial Loan Module.

M. ADDITIONAL WORK / SERVICES REQUIRED:

As needed, the Consultant Firm may also be retained by the Authority to provide additional Information Technology and Business Process Analysis services relating to the Microsoft Dynamics CRM 2013 system, under this contract. It is understood that the selected Consultant Firm may be retained by the Authority if, in the sole discretion of the Authority, it is determined that additional services are required and that such procurement is in the best interest of the Authority.

It is further understood that the Authority is under no obligation to solicit a proposal from and / or to retain the selected Consultant Firm on a sole source basis, to provide any such additional services. Compensation for additional services shall be based on a time and materials fee, in accordance with the Consultant Firm’s hourly fees as specified in the “Fee Schedule - Hourly

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Rate Schedule” (Exhibit R – Section 11 A - Z); or if not specified in the “Fee Schedule – Section 11 A - Z - Hourly Rate Schedule”, then reasonable and customary amounts. In the event of additional work and / or special projects, the Consultant Firm must present a written proposal to perform the additional work to the Authority’s CIO or his / her designee. The proposal must provide justification for the necessity of the additional work. The relationship between the additional work and the base contract work must be clearly established by the Consultant Firm, in its proposal.

The Consultant Firm shall not begin performing any additional work or special projects without first obtaining prior written approval, from the Authority’s Chief Information Officer or his / her designee. The Consulting Firm will be compensated for such additional services, based on the fees / hourly rates submitted in its “Fee Schedule” in response to this solicitation.

Invoices must also be submitted for such additional work or other items (i.e. supplies, materials, equipment, etc.) properly authorized and satisfactorily completed. These invoices must itemize the position / titles involved in the performance of the work, as well as the corresponding hourly rates, as specified in the Proposer’s “Fee Schedule” (reference Exhibit R – Section 11 A–Z). Such Invoices shall be submitted according to the payment schedule agreed upon when the work was authorized and approved.

N. RIGHT to EXPAND, REDUCE or CANCEL SERVICE:

The above “Scope of Services / Deliverables”, in conjunction with the Attachments included herein, represents a broad overview of the requisite Consulting Services and resulting Work. The Authority, in its sole discretion, reserves the right to recommend and make changes to the Consultant Firm’s overall approach to address and satisfy its business operation needs, if deemed necessary and appropriate. For instance, the Authority’s Designated Representative may determine that the Consultant Firm staff employee(s) assigned to perform the requisite services may not be meeting the acceptable levels of performance and a replacement staff employee(s) is needed to better meet the needs of the Authority. As such, the Consultant Firm may be required to make adjustments to the services to be provided or staffing assigned to the project, as outlined herein, to better meet the objectives of the project and the Authority

The Proposer’s prices, as stated in its “Fee Schedule” represent the Proposer’s Maximum Not-To-Exceed Fees to provide these Information Technology (Microsoft Dynamics CRM 2013 – Procurement and Implementation) and Business Process Analysis Consulting Services, as stated and described herein.

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ATTACHMENT B

COMPLIANCE REQUIREMENTS

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ATTACHMENT B

COMPLIANCE:

This Attachment describes the compliance requirements and includes exhibits containing several forms, instructions and samples which must be completed, signed and submitted prior to the execution of a contract or WITH the bid proposal. The Authority strongly recommends that ALL COMPLIANCE FORMS BE COMPLETED, SIGNED AND RETURNED WITH THE PROPOSAL including those related to the disclosure of political campaign contributions - Forms for Public Law 2005, c. 51 Special Provision – Political Campaign Contributions .

Further, BIDDERS SHALL NOTE THAT THE FORMS IDENTIFIED IN ITEMS C, G AND I ARE MANDATORY AND SHALL BE INCLUDED WITH THE BID PROPOSAL. Failure to do so shall render the proposal materially non-responsive and subject to rejection.

A. EQUAL EMPLOYMENT OPPORTUNITY :

Bidders are required to comply with the requirements of P.L. 1975 C. 127 – N.J.S.A. 10:5-31 et seq. and N.J.A.C. 17:27 et seq., which are expressly included within the terms of this RFQ/P, refer to Exhibit A. As part of the Proposal submission, all entity(s) must either complete AA302 Employee Information Report form, a sample of which is attached as Exhibit B, or submit a valid Certificate of Employee Information Report, a sample of which is attached as Exhibit C, or a valid Letter of Federal Affirmative Action Plan Approval, a sample of which is attached as Exhibit D.

B. BUSINESS REGISTRATION - Public Law 2001, chapter 134; Public Law 2004, chapter 57 ; and Public Law 2009, chapter 315 :

Each entity responding to this RFQ/P must be registered with the New Jersey Department of Taxation – Division of Revenue and obtain a “Business Registration Certificate” (“BRC”), prior to entering into a contract with the New Jersey Economic Development Authority (“Authority”). All New Jersey and out-of-State business organizations must obtain a “BRC”, prior to conducting business with the New Jersey Economic Development Authority. Bidders and any joint venture partners submitting a proposal are strongly encouraged to submit their “Business Registration Certificate(s)”, as well as the “Business Registration Certificate” for any named subcontractors with the proposal. The successful Bidder is required to ensure that it, each joint venture partner and all subcontractors possess a valid “Business Registration Certificate” throughout the term of the contract and any extensions thereto.

A sample “Business Registration Certificate” is attached to this RFQ/P, as Exhibit E.

The Authority cannot award a contract unless a valid “Business Registration Certificate” is obtained for each entity, as required by law. In the event the Bidder, joint venture partners and / or any named subcontractors are unable to provide evidence of possessing a valid “Business Registration Certificate” prior to the award of a contract; the proposal may be deemed materially non-responsive.

During the term of the contract and any extensions thereto, and prior to performing any work against said contract, the successful Bidder must obtain and submit to the Authority, proof of a valid “BRC” registration for any subcontractor who will perform work against the resulting contract. Upon notification from the Authority of intent to award a contract, the successful Bidder must provide written notice to all its intended subcontractors, if applicable, that they are required to submit a copy of their “Business Registration Certificate” to the Contractor. The Contractor shall maintain and submit to the Authority a list of subcontractors and their current addresses, updated as necessary, during the course of the contract performance. No subcontract shall be entered into with a subcontractor for work under this contract, unless the subcontractor first provides to the Contractor, proof of the subcontractor’s valid “BRC” registration.

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As required by law, the Authority cannot award a contract to any Bidder or joint venture partners, which does not possess a valid “ Business Registration Certificate ”.

The business registration form (Form NJ-REG) can be found online at:

http://www.nj.gov/treasury/revenue/gettingregistered.shtml

Bidders may go to www.nj.gov/njbgs to register with the Division of Revenue or to obtain a copy of an existing “Business Registration Certificate”.

INDIVIDUALS, who may be responding to this RFQ/P, or who may perform work against the contract as a subcontractor MUST also possess a valid “Business Registration Certificate”. The individual must complete and sign form “NJ-REG-A” (Rev 12/06) and submit to the Department of Treasury. Evidence of registration with the Department of Treasury – Client Registration Bureau should be submitted with the bid proposal.

The “NJ-REG-A” form may be found at the Department of Treasury’s website:

http://www.state.nj.us/treasury/revenue/pdforms/rega.pdf

The contractor and any subcontractor / subconsultant providing goods or performing services under this contract, and each of their affiliates, shall, during the term of the contract, collect and remit to the Director of the Division of Taxation in the Department of the Treasury the use tax due pursuant to the “Sales and Use Tax Act”, P.L. 1966, c. 30 (N.J.S.A. 54:32B-1 et seq.) on all their sales of tangible personal property delivered into the State Exhibit F.

C. PUBLIC LAW 2005, c.92 - N.J.S.A. 52:34-13.2 - SOURCE DISCLOSURE : MANDATORY WITH THE BID

In compliance with Public Law 2005, c.92 and N.J.S.A. 52:34-13.2, each entity submitting a response to this RFQ/P is required to indicate on the attached “Source Disclosure Certification” form, attached herein as Exhibit G, the location by country where services rendered pursuant to this RFQ/P will be performed. This shall be submitted with the bid proposal.

D. EXECUTIVE ORDER 34 (2006) COMPLIANCE :

In accordance with Executive Order 34 (2006), the Authority encourages the use of Minority-Owned Business Enterprises (MBEs) and Woman-Owned Business Enterprises (WBEs) entities and MBE and WBE subconsultants.

E. SET-ASIDE:

In accordance with the requirements of N.J.A.C. 17:13 and N.J.A.C. 17:14, as amended, the New Jersey Economic Development Authority is required to develop a set-aside business plan for Small Business Enterprises (SBEs). The Authority encourages the participation of SBE firms as certified by the New Jersey Division of Revenue and Enterprise Services – Business Services Bureau for the services subject to this RFQ/P. Information regarding SBE certification can be obtained by contacting the Office of Business Services at (609) 292-2146 or at their offices at 33 West State Street, P.O. Box 820, Trenton, NJ 08625-0820 or on-line, via the State’s Business website at:

http://www.newjerseybusiness.gov

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http://www.nj.gov/njbusiness/contracting/

http://www.state.nj.us/treasury/revenue/pdforms/rega.pdf

http://www.nj.gov/njbgs




It is the Authority’s goal to award twenty-five (25%) percent of the dollar value of its contract to eligible small businesses whose principal place of business is New Jersey, is independently owned and operated, has no more than one hundred (100) full-time employees, and whose gross revenues do not exceed $12 million dollars or the applicable annual revenue standards set forth in 13 CFR 121.201, incorporated herein by reference and as may be adjusted periodically, whichever is higher, and satisfies any additional eligibility standards under this chapter.

(reference: www.sba.gov/tools/resourcelibrary/laws.and.regultaions/index.html)

(NAICS Codes can be obtained at: www.census.gov/epcd/www/naics.html)

FOR GOODS AND SERVICES:

It is the New Jersey Economic Development Authority’s goal to award:

Ten (10%) percent of its contracts to eligible small businesses whose principal place of business is New Jersey, is independently owned and operated, has no more than 100 full-time employees, and whose gross revenues do not exceed $500,000;

Fifteen (15%) percent of its contracts to eligible small businesses whose principal place of business is New Jersey, is independently owned and operated has no more than 100 full-time employees, and whose gross revenues do not exceed $12 million dollars or the applicable federal revenue standards established at 13 CFR 121.201 incorporated herein by reference, whichever is higher.

Further, in accordance with Public Law 2011, c. 147, the Authority encourages the use of Veteran-Owned Businesses (VOBs) as certified by the New Jersey Division of Revenue and Enterprise Services – Business Services Bureau.

Therefore, all Bidders and their named subcontractors should complete the attached "Set Aside Information Form" included herein as Exhibit H and submit it with the proposal.

In addition, the Bidder should complete and submit the attached “Set Aside Compliance Certificate” Exhibit I with the proposal. The “Set Aside Compliance Certificate” is considered a mandatory requirement to be completed and submitted prior to entering into a contract for these services. Failure to complete and submit the “Set Aside Compliance Certificate” will be a sufficient basis to deem the proposal non-responsive.

The Bidder’s “Set-Aside Compliance Certificate” will convey information in sufficient detail to permit the Authority to effectively assess the Bidder’s plan for attaining the specified Set-Aside goal or documenting the Bidder’s good faith effort to meet the Set-Aside goal.

The successful Bidder must submit a “Monthly Status Report” included herein as Exhibit J, with its invoice, on a monthly basis to the Authority. Invoices will not be processed unless accompanied by the “Monthly Status Report”.

F. P.L. 2005, c. 51 SPECIAL PROVISIONS – POLITICAL CAMPAIGN CONTRIBUTIONS:

On March 22, 2005, Acting Governor Codey signed into law P.L. 2005, c. 51, amending and supplementing N.J.S.A. 19:44A-20.1 et seq. This legislation supersedes Executive Order 134 (2004) (“EO 134”), but essentially codified its substantive provisions aimed at safeguarding the integrity of State government procurement by imposing restrictions to insulate that process from political contributions posing the risk of improper influence, purchase of access, or the appearance thereof. As set forth in detail below, a selected entity will be required to respond in a timely fashion to certification and disclosure requirements that will be issued by the Authority.

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http://www.census.gov/epcd/www/naics.html

http://www.sba.gov/tools/resourcelibrary/laws.and.regultaions/index.html



Under N.J.S.A. 19:44A-20.24, the terms and conditions set forth in this section are material terms of the RFQ/P and contract.

(1) Definitions. For purposes of this section, the following shall be defined as follows:

(i) “Contributions” means a contribution reportable by the recipient under the “New Jersey Campaign Contributions and Expenditures Reporting Act, P.L. 1973, c. 83 (N.J.S.A. 19:44A-1et seq.), and implementing regulations set forth at N.J.A.C. 19-25-7 and N.J.A.C. 19:25-10.1 et seq. Currently, contributions in excess of $300.00 during a reporting period are deemed “reportable” under these laws. The provisions of P.L. 2005, c. 51 shall apply only to contributions made on or after October 15, 2004.

(ii) “Business Entity” means any natural or legal person, business corporation, professional services corporation, Limited Liability Company, partnership, limited partnership, business trust, association or any other legal commercial entity organized under the laws of New Jersey or any other state or foreign jurisdiction. It also includes (I) all principals who own or control more than 10 percent of the profits or assets of a business entity or 10 percent of the stock in the case of a business entity that is a corporation for profit, as appropriate; (ii) any subsidiaries directly or indirectly controlled by the business entity; (iii) any political organization organized under 26 U.S.C.A. §527 that is directly or indirectly controlled by the business entity other than a candidate committee, election fund, or political party committee; and (iv) if a business entity is a natural person, that person’s spouse or child, residing therewith.

(2) Prohibited Conduct. The Authority shall not enter into a contract valued at more than $17,500 for goods or services with any Business Entity, if the Business Entity solicited or made any contribution of money, or pledge of contribution, including in-kind contributions to a candidate committee and/or election fund of any candidate for a holder of the public office of Governor, or to any State or county political party committee on or after October 15, 2004.

(3) Certification and Disclosure Requirements:

(i) Requirements for Selected Entity. The selected entity shall receive notification that will, among other things, notify the entity that it must submit a “Two (2) Year Vendor Certification of Political Contributions Disclosure” and “Ownership Disclosure” forms as provided by the Authority, samples of which are set forth in Exhibit K to this RFQ/P. Instructions for completing the forms are also included with Exhibit I. Failure to submit these forms in a timely fashion shall be cause for rejection of the entity. Do not include the P.L. 2005, c. 51 forms as part of the proposal submission. Only the selected entity(s) will need to complete and submit these forms. Selected entity(s) will be notified by the Authority at the appropriate time.

(ii) Consultant’s Continuing Obligation to Comply with P.L. 2005, c. 51. The selected entity shall be required on a continuing basis to disclose and report to the Authority any contributions made during the contract term by the Business Entity on forms provided by the Authority, at the time it makes the contribution.

(4) State Treasurer Review. Prior to the award of the contract, the State Treasurer or his designee shall review the Disclosures submitted by the apparent successful entity, as well as, any other pertinent information concerning the contributions or reports thereof. This review will also take place on a continuing basis during the term of the contract. If the State Treasurer determines that any contribution or action of the contractor constitutes a breach of contract pursuant to this section, or presents a conflict of interest in the awarding of the contract under this solicitation, the State Treasurer shall disqualify the Business Entity from award of this or any future contract.

(5) Breach of Contract. It shall be a breach of the terms of the contract for the Business Entity to: (i) make or solicit a contribution in violation of P.L. 2005, c. 51, (ii) knowingly conceal or misrepresent a contribution given or received; (iii) make or solicit contributions through intermediaries for the purpose of concealing or

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misrepresenting the source of the contribution; (iv) make or solicit any contribution on the condition or with the agreement that it will be contributed to a campaign committee or any candidate or holder of the public office of Governor, or to any State or county party committee; (v) engage or employ a lobbyist or consultant with the intent or understanding that such lobbyist or consultant would make or solicit any contribution, which if made or solicited by the Business Entity itself would subject that entity to the restrictions of P.L. 2005, c. 51; (vi) fund contributions made by third parties including consultants, attorneys, family members, and employees; (vii) engage in any exchange of contributions to circumvent the intent of P.L. 2005, c. 51; or (viii) directly or indirectly through or by any other person or means, do any action which would subject that entity to the restrictions of P.L. 2005, c. 51.

(6) Contract Provisions. Political Campaign Contribution provisions will be included in and be a part of the contract that the selected entity will be required to sign.

G. DISCLOSURE OF INVESTMENT ACTIVITIES IN IRAN – MANDATORY WITH THE BID

Pursuant to N.J.S.A. 52:32-55 et seq the Bidder shall complete, sign and submit the “Disclosure of Investment Activities in Iran” form Exhibit Q. This is a mandatory requirement of the BID submission.

H. DISCLOSURE OF INVESTIGATIONS AND ACTIONS INVOLVING BIDDER:

The Bidder shall provide a detailed description of any investigation, litigation, including administrative complaints or other administrative proceedings, involving any public sector clients during the past five (5) years including the nature and status of the investigation, and, for any litigation, the caption of the action, a brief description of the action, the date of inception, current status and, if applicable, disposition. The Bidder shall use the Disclosure of Investigations and Actions Involving Bidder form Exhibit U for this purpose.

I. OWNERSHIP DISCLOSURE FORM – MANDATORY WITH THE BID

Pursuant to N.J.S.A. 52:25-24.2, in the event the Bidder is a corporation, partnership or sole proprietorship, the Bidder must complete the attached Ownership Disclosure Form included herein as Exhibit P. A current completed Ownership Disclosure Form must be submitted with the BID. Failure to submit the form with the bid will render the bid materially non-responsive and subject to rejection.

The successful entity agrees that it shall comply with all requirements of these provisions. If the successful entity fails to comply with the requirements of these provisions, the Authority may declare any contract for these services void.

NOTE: Bidders are cautioned that all compliance documents, as required by law, MUST be fully completed, signed and submitted WITH the bid.

IMPORTANT NOTE: DO NOT LEAVE A COMPLIANCE DOCUMENT BLANK / INCOMPLETE , with the exception of the Public Law 2005, c.51 forms, which are only required of the successful Bidder. If you believe a particular compliance document is not applicable to your firm, you are encouraged to submit a question during the “ Questions& Answers” period, specified in this RFQ/P . If the document does not apply to your company (i.e. the “Set-Aside Information” form (Exhibit H); you should complete all information (i.e. number &RFQ/P title, etc.), mark those areas that are not applicable with the abbreviation “N/A”, sign and return the document with your bid submission. Failure to do so may result in rejection of the bid.

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EXHIBIT L

CONTRACT FOR PROFESSIONAL SERVICESINFORMATION TECHNOLOGY AND BUSINESS PROCESS ANALYSIS

CONSULTING SERVICES – MICROSOFT DYNAMICS CRM 2013 AND THIRD PARTY COMMERCIAL LOAN MODULE

AND ADDITIONAL THIRD-PARTY MODULES

AGREEMENT made this ____ day of __________, 2014, by and between the NEW JERSEY

ECONOMIC DEVELOPMENT AUTHORITY (the "Authority or NJEDA"), having its address at

36 West State Street, P.O. Box 990, Trenton, New Jersey 08625-0990, and

______________________________ (the "Vendor"), having its address at

__________________________________________________.

The Authority and the Vendor agree as follows:

1. The Work. The Vendor shall perform or shall provide the services as specifically

detailed in the Vendor's Proposal, dated _________________, 2014 (and as clarified in the Vendor’s

revised Proposal dated ______________, and _____________, 2014) and the Authority's Request for

Proposal (“RFQ/P”), dated __________________ 2014, which are attached hereto and made a part of

this Contract.

2. Time. The Vendor shall render the services described in the Vendor's Proposal and

RFQ/P as required by the Authority and generally pursuant to the Fee Schedule included therein.

The initial term of this Contract is two (2) year, with three (3) one (1) year extension periods, to be

exercised at the sole discretion of the Authority, at the same prices, terms and conditions. Pricing shall

remain firm throughout the term of the contract and any extensions thereto.

Notwithstanding the expiration or termination of this agreement, the Authority reserves the right it

its sole discretion to extend this agreement on a month-to-month basis beyond expiration or termination

until a replacement contract for Information Technology and Business Process Outsourcing Consulting

Services is entered into by the Authority.

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3. Contract Price. The Authority shall pay the Vendor for the performance of the Work on a

time and expense basis as per the Hourly Rates indicated in the Fee Schedule set forth in the Vendor's

Proposal and in accordance with Authority approved, project specific Scopes of Service. The total,

Contract Price shall not exceed __________ ($XXXXXXXXX) Dollars, should the Authority exercise all of

the extension options. This budget reflects the Vendor’s “Fully Burdened Hourly Rates (Exhibit R –

Section 11A-Z), and the monies the Vendor shall pay to subcontractors (i.e. staff and personnel). The

Authority may require services in addition to those agreed to in the RFQ/P and the Proposal.

Compensation to the Vendor for additional services shall be in accordance with the Hourly Rates Fee

Schedule (reference Exhibit R – Section 11A-Z - Hourly Rate Schedule) as set forth in Vendor’s Proposal;

or if not specified in Vendor’s Proposal, then reasonable and customary amounts as negotiated by the

Authority.

4. Ownership and Use of Documents. All data, technical information, materials gathered,

originated, developed, prepared, used or obtained in the performance of the contract, including, but not

limited to, all reports, surveys, plans, charts, literature, brochures, mailings, recordings (video and / or

audio), pictures, drawings, analyses, graphic representations, software computer programs and

accompanying documentation and print-outs, notes and memoranda, written procedures and documents,

regardless of the state of completion, which are prepared for or are a result of the services required under

this contract shall be and remain the property of the Authority and shall be delivered to the Authority upon

thirty (30) days notice by the Authority. Regarding software computer programs and / or source codes

developed for the Authority, the work shall be considered “work for hire,” that is, the Authority, not the

Vendor or subcontractor, shall have full and complete ownership of all software computer programs and /

or source codes developed. To the extent that any of such materials may not, by operation of the law,

be a work made for hire in accordance with the terms of this Agreement, the Vendor or

subcontractor(s) hereby assigns to the Authority all right, title and interest in and to any such material,

and the Authority shall have the right to obtain and hold in its own name and copyrights, registrations

and any other proprietary rights that may be available.

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In the event the Vendor’s proposal identifies bringing pre-existing intellectual property into a

project, the background intellectual property (“Background Intellectual Property”) owned by the Vendor

on the date of the contract, as well as any modifications or adaptations thereto, remain the property

of the Vendor. This contract, grants to the Authority, a non-exclusive, perpetual royalty-free license to

use any of the Vendor’s Background IP delivered to the Authority for the purposes contemplated by

the contract and any extensions thereto.

5. Manner of Payment. Following the completion of each individual project specific Scope

of Service or a mutually agreed upon portion thereof, the Vendor shall submit to the Division an original

invoice, a completed “Monthly Status Report”, and any other documentation, as may be required by the

Authority to process payment. The Authority will make prompt payment to the Vendor, following receipt of

and approval of the documentation. No project multipliers shall be used in billings submitted under this

Contract, as set forth in the proposal. The Vendor must submit a Monthly Status Report to the Authority.

Invoices will not be processed unless accompanied by the Monthly Status Report.

6. Indemnification. The Vendor shall defend, indemnify, protect and hold harmless the

Authority, and its officers, agents, servants and employees from and against any and all suits, claims,

demands, losses or damages of any kind arising out of or claimed to arise out of any act, error, or

omission on the part of the Vendor, its officers, agents, servants, employees and subcontractors in the

performance of services under this Contract. The Vendor shall, at its own expense, appear, defend and

pay all charges for attorneys and all costs and other expenses arising from such suit or claim or incurred

in connection therewith. If any judgment shall be rendered against the Authority or its officers, agents,

servants, and employees for which indemnification is provided under this Section 6, the Vendor shall, at

its own expense, satisfy and discharge the same.

The Vendor shall be liable to the Authority for any reasonable costs incurred by the Authority to

correct, modify, or redesign any technical information, reports, findings, analyses, surveys or drawings

generated or produced by Vendor or any Work performed by the Vendor or its subcontractor(s) that is

found to be defective or not in accordance with the provisions of the Contract as a result of any negligent

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act, error, or omission on the part of the Vendor, its officers, agents, servants, employees and

subcontractors. The Vendor shall be given a reasonable opportunity to correct any deficiency.

The indemnification obligation set forth in Section 6 is not limited in any way by the insurance

coverage required pursuant to Section 7 of this Contract and shall survive the terms of this contract.

7. Insurance. The Vendor shall procure and maintain, at its own expense, liability insurance

for damages of the kinds and in the amounts hereinafter provided, from insurance companies licensed,

admitted and approved to do business in the State of New Jersey. The Vendor shall obtain this coverage

from A VII or better - rated companies as determined by A.M. Best Company. All liability insurance

policies shall afford coverage on an occurrence rather than claims made basis with the exception of the

professional liability coverage. The types and minimum amounts of insurance required are as follows:

(a) Commercial General Liability Insurance.

The minimum limits of liability for this insurance shall be $1,000,000 per occurrence and

$2,000,000 in the aggregate and cover liability based on property damage, death and bodily injury.

The Commercial General Liability Insurance policy shall name the Authority and as additional

insured. The coverage to be provided under this policy shall be at least as broad as the standard, basic,

unamended and unendorsed commercial general liability policy and shall include contractual liability

coverage.

(b) Workers' Compensation and Employers' Liability.

Workers' Compensation Insurance shall be provided in accordance with the requirements of the

laws of this State and shall include an endorsement to extend coverage to any State, which may be

interpreted to have legal jurisdiction. Employers' Liability Insurance shall also be provided in an amount

acceptable to the Authority.

(c) Professional Liability Insurance.

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The Vendor shall carry Errors and Omissions and/or Professional Liability Insurance sufficient to

protect the Vendor from any liability arising out of professional obligations performed pursuant to this

Contract. The insurance shall be in the amount of $1,000,000 each claim and in such policy form as shall

be approved by the Authority.

Professional Liability Insurance shall include coverage for Contingent Bodily Injury and Property

Damage.

(d) Cyber Security Insurance.

The Vendor shall carry Cyber Security Insurance the amount of $5,000,000 each claim which

shall include coverage for breach of the Privacy Act or HIPAA regulations. This coverage will be either a

part of or separate from the Professional Liability Insurance.

The General Liability, Professional Liability and Cyber Security policies are to be written on a

claims-made or occurrence basis. If coverage is written on a claims-made basis; the Vendor shall

maintain continuous claims-made coverage for the life of the contract and any extensions thereto and for

a period of two (2) years beyond the expiration of the contract. If continuous claims-made coverage is not

maintained, Tail Coverage shall be purchased to cover claims received up to two (2) years beyond the

expiration of the contract.

A $5,000,000 occurrence limit for General Liability, Professional Liability and Cyber Security shall

be maintained at all times throughout the term of the Contract and any extensions thereto. Such coverage

may be obtained in combination with Umbrella Insurance which shall provide excess coverages for the

General Liability, Professional Liability and Cyber Security Insurances.

ACORD Certificates of Insurance acceptable to the Authority in respect to each of the

aforementioned policies shall be filed with the Authority prior to commencement of Work. These

Certificates shall contain a provision that coverages afforded under the policies shall not be reduced or

canceled unless at least thirty (30) days prior written notice has been given to the Authority. The Vendor

shall notify the Authority within forty-eight (48) hours of any changes or cancellations to policies affecting

the Authority.

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8. Termination. The Authority shall have the right without cause and in its complete

discretion to terminate the Contract at any time upon seven (7) days' advance written notice to the

Vendor. In such event, absent a default on the part of the Vendor, the Vendor shall be entitled to

compensation for all services properly provided to the Authority pursuant to the Contract prior to such

termination.

In addition to other remedies available under law to the non-defaulting party, this Contract may be

terminated by either party upon seven (7) days advance written notice should the other party fail

substantially to perform in accordance with its terms through no fault of the party initiating the termination.

9. Confidential Information of the Authority . In connection with performing the Work, the

Vendor, its employees and subcontractors may receive, review and become aware of proprietary,

personnel, commercial, Business Process Outsourcing and financial information of the Authority, its

employees, members, borrowers or business associates that is confidential and/or proprietary in nature

(“Confidential Information”). The Vendor agrees that the use and handling of Confidential Information by

the Vendor, its employees and subcontractors, shall be done in a responsible manner and solely for

furtherance of the Work. Other than to its employees and subcontractors who have a need to know

Confidential Information in connection with performance of the Work, the Vendor agrees not to disclose

any Confidential Information, without the prior written consent of the Authority. The Vendor shall be

responsible to assure that its employees and subcontractors do not disclose any Confidential Information

without the prior written consent of the Authority. The Vendor shall inform each of its employees and

subcontractors that receives any Confidential Information of the requirements of this Section 9 of the

Contract and shall require each such employees and subcontractors to comply with such requirements.

Notwithstanding the foregoing, the term Confidential Information shall not include information

which: (I) is already known to the Vendor, its employees and subcontractors from sources other than the

Authority; (ii) is or becomes generally available to the public other than as a result of a disclosure by the

Vendor, its employees and subcontractors; or (iii) is required to be disclosed by law or by regulatory or

judicial process. The Vendor, its employees and subcontractors may be required to execute a Non-

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Disclosure Confidentiality Agreement, as may be deemed be appropriate by the Authority, in its sole

discretion.

Pursuant to Section 6 Indemnification of the Contract, the Vendor shall indemnify and hold the

Authority, its employees and members harmless for any breach of Section 9 “Confidential Information of

the Authority”, by the Vendor, its employees or subcontractors.

10. Debarment Liability. The Vendor acknowledges that it shall be rendered liable to

debarment in the public interest, pursuant to procedures established by Executive Order No. 34 (1976),

and updated by Executive Order No. 189 (1988), and pursuant to N.J.A.C. 19:30-2, for violating any of the

following provisions:

a. No Vendor shall pay, offer to pay, or agree to pay, either directly or indirectly, any fee,

commission, compensation, gift, gratuity, or other thing of value of any kind to any Authority

officer or employee or special Authority officer or employee, as defined by N.J.S.A. 52:13D-13(b)

and (e), with which such Vendor transacts or offers or proposes to transact business, or to any

member of the immediate family, as defined by N.J.S.A. 52:13D-13(i), of any such officer or

employee, or any partnership, firm or corporation with which they are employed or associated, or

in which such officer or employee has an interest within the meaning of N.J.S.A. 52:13D-13(g).

b. The solicitation of any fee, commission, compensation, gift, gratuity, or other thing of value by any

Authority officer or employee or special Authority officer or employee from any Authority Vendor

shall be reported in writing forthwith by the Vendor to the Attorney General of New Jersey and the

Executive Commission on Ethical Standards.

c. No Vendor may, directly or indirectly, undertake any private business, commercial or

entrepreneurial relationship with, whether or not pursuant to employment, contract or other

agreement, express or implied, or sell any interest in such Vendor to, any Authority officer or

employee or special Authority officer or employee having any duties or responsibilities in

connection with the purchase, acquisition or sale of any property or services by or to the

Authority, or with any person, firm or entity with which he or she is employed or associated or in

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which he or she has an interest within the meaning of N.J.S.A. 52:13D-13(g). Any relationships

subject to this subsection shall be reported in writing forthwith to the Executive Commission on

Ethical Standards, which may grant a waiver of this restriction upon application of the Authority

officer or employee or special Authority officer or employee upon a finding that the present or

proposed relationship does not present the potential, actuality or appearance of a conflict of

interest.

d. No Vendor shall influence, or attempt to influence or cause to be influenced, any Authority officer

or employee or special Authority officer or employee in his or her official capacity in any manner

which might tend to impair the objectivity or independence of judgment of said officer or

employee.

e. No Vendor shall cause or influence, or attempt to cause or influence, any Authority officer or

employee or special Authority officer or employee to use, or attempt to use, his or her official

position to secure unwarranted privileges or advantages for the Vendor or any other person.

11. Time for Completion and Damages. The time for beginning and the time for completion

of the Work are essential conditions of the Contract, and the Work embraced shall be commenced on the

date specified in the project specific Scope of Services issued by the Authority, for each particular project.

The Vendor shall proceed with the Work at such rate of progress to insure full completion within

each project specific Scope of Services.

For reasons within the Vendor's control, if the Vendor shall fail to complete the Work, or shall be

responsible for a delay which results in the failure to complete the Work within the time specified in a

project specific Scope of Services, or extension of time granted by the Authority, then the Vendor will pay

the Authority an amount sufficient to compensate the Authority for its damages incurred as a result of

such failure to complete.

12. Contractual Liability Act. Notwithstanding any provision in this Contract or in the

New Jersey Contractual Liability Act, N.J.S.A. 59:13-1 et seq., to the contrary, the parties hereto agree

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that any and all claims made by the Vendor against the State of New Jersey and/or the Authority for

damages, including, but not limited to costs and expenses, shall be governed by and subject to the

provisions of the New Jersey Contractual Liability Act.

13. Political Campaign Contributions.

13.1 For the purpose of this Section 13, the following shall be defined as follows:

a) “Contribution” - means a contribution reportable by a recipient under “The New Jersey

Campaign Contributions and Expenditures Reporting Act” P.L. 1973, c. 83 (C.10:44A-1 et seq.), and

implementing regulations set forth at N.J.A.C. 19:25-7 and N.J.A.C. 19:25-10.1 et seq. Currently,

contributions in excess of $300 during a reporting period are deemed “reportable” under these laws.

b) “Business Entity” - means any natural or legal person, business corporation,

professional services corporation, limited liability company, partnership, limited partnership, business

trust, association or any other legal commercial entity organized under the laws of New Jersey or any

other state or foreign jurisdiction. It also includes (i) all principals who own or control more than 10 percent

of the profits or assets of a business entity or 10 percent of the stock in the case of a business entity that

is a corporation for profit, as appropriate; (ii) any subsidiaries directly or indirectly controlled by the

business entity; (iii) any political organization organized under 26 U.S.C.A. 527 that is directly or indirectly

controlled by the business entity, other than a candidate committee, election fund, or political party

committee; and (iv) if a business entity is a natural person, that person=s spouse or child, residing in the

same household.

c) P.L. 2005, c. 51 – means Public Law 2005, chapter 51 (C. 19:44A-20.13 through

C. 19:44A-20.25, inclusive).

13.2 The terms, restrictions, requirements and prohibitions set forth in P.L. 2005, c. 51 are

incorporated into this Agreement by reference as material terms of this Agreement with the same force

and effect as if P.L. 2005, c. 51 were stated herein its entirety. Compliance with P.L. 2005, c. 51 by

Vendor shall be a material term of this Agreement.

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13.3 Vendor hereby certifies to the Authority that commencing on and after October 15, 2004,

Vendor (and each of its principals, subsidiaries and political organizations included within the definition of

Business Entity) has not solicited or made any Contribution of money, pledge of Contribution, including in-

kind Contributions, that would bar a contract agreement between Vendor and the Authority pursuant to

P.L. 2005, c. 51. Vendor hereby further certifies to the Authority that any and all certifications and

disclosures delivered to the Authority by Vendor (and each of its principals, subsidiaries and political

organizations included within the definition of Business Entity) are accurate, complete and reliable. The

certifications made herein are intended to and shall be a material term of this Agreement and if the

Treasurer of the State of New Jersey determines that any Contribution has been made in violation of P.L.

2005, c. 51, the Authority shall have the right to declare this Agreement to be in default.

13.4 Vendor hereby covenants that Vendor (and each of its principals, subsidiaries and

political organizations included within the definition of Business Entity) shall not knowingly solicit or make

any contributions of money, or pledge of a contribution, including in-kind contributions, to a candidate

committee or election fund of any candidate or holder of the public office of Governor of New Jersey or to

any New Jersey state or county political party committee prior to the expiration or earlier termination of

this Agreement. The provisions of this Paragraph 13.4 are intended to and shall be a material term of this

Agreement and if the Treasurer of the State of New Jersey determines that any Contribution has been

made by Vendor (and each of its principals, subsidiaries and political organizations included within the

definition of Business Entity) in violation of P.L. 2005, c. 51, the Authority shall have the right to declare

this Agreement to be in default.

13.5 In addition to any other Event of Default specified in the Contract Documents, the

Authority shall have the right to declare an event of default under this Agreement if: (i) Vendor (or any of

its principals, subsidiaries and political organizations included within the definition of Business Entity)

makes or solicits a Contribution in violation of P.L. 2005, c. 51, (ii) Vendor (or any of its principals,

subsidiaries and political organizations included within the definition of Business Entity) knowingly

conceals or misrepresents a Contribution given or received; (iii) Vendor (or any of its principals,

subsidiaries and political organizations included within the definition of Business Entity) makes or solicits

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Contributions through intermediaries for the purpose of concealing or misrepresenting the source of the

Contribution; (iv) Vendor (or any of its principals, subsidiaries and political organizations included within

the definition of Business Entity) makes or solicits any Contribution on the condition or with the agreement

that it will be contributed to a campaign committee or any candidate or holder of the public office of

Governor, or to any State or county party committee; (v) Vendor (or any of its principals, subsidiaries and

political organizations included within the definition of Business Entity) engages or employs a lobbyist or

consultant with the intent or understanding that such lobbyist or consultant would make or solicit any

Contribution, which if made or solicited by Vendor (or any of its principals, subsidiaries and political

organizations included within the definition of Business Entity) directly would violate the restrictions of P.L.

2005, c. 51; (vi) Vendor (or any of its principals, subsidiaries and political organizations included within the

definition of Business Entity) funds Contributions made by third parties, including consultants, attorneys,

family members, and employees; (vii) Vendor (or any of its principals, subsidiaries and political

organizations included within the definition of Business Entity) engages in any exchange of Contributions

to circumvent the intent of P.L. 2005, c. 51; (viii) Vendor (or any of its principals, subsidiaries and political

organizations included within the definition of Business Entity) directly or indirectly through or by any other

person or means, does any act which would violate the restrictions of P.L. 2005, c. 51; or (ix) any material

misrepresentation exists in any Political Campaign Contribution Certification and Disclosure which was

delivered by Vendor to the Authority in connection with this Agreement.

13.6 Vendor hereby acknowledges and agrees that pursuant to P.L. 2005, c. 51, Vendor shall

have a continuing obligation to report to the Office of the State Treasurer, Political Campaign Contribution

Review Unit of any Contributions it makes during the term of this Agreement. If after the effective date of

this Agreement and before the entire Contract Price is paid by the Authority, any Contribution is made by

Vendor and the Treasurer of the State of New Jersey determines such Contribution to be a conflict of

interest in violation of P.L. 2005, c. 51, the Authority shall have the right to declare this Agreement to be in

default.

14. General Conditions.

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A. The Work shall be performed in a professional manner, in accordance with the standards

generally expected or required within the profession and the Work shall also be performed in accordance

with all applicable state, federal and local laws, rules, regulations and ordinances.

B. The Vendor shall provide such reports, certificates, and documents as the Authority may

reasonably require.

C. The Vendor shall provide to the Authority, at Vendor's expense, copies of all drawings,

plans, cost estimates, design analyses, reports, and/or other documents required for the Project.

D. If the Authority or Vendor observes or otherwise becomes aware of any fault or defect in

the Project or nonconformance with any of the Contract Documents, prompt written notice thereof shall be

given by the party discovering the defect to the other.

E. The Authority shall furnish all information available to the Authority, and reasonably

required for the performance of the Work and shall render approvals and decisions as expeditiously as

possible for the orderly progress of the Vendor's services and of the Work.

F. The Vendor shall comply with the affirmative action requirements set forth in the Law

Against Discrimination, N.J.S.A. 10:5-31 et seq., and the regulations promulgated thereunder by the State

Department of Treasury.

G. The Vendor is required to comply with the requirements of N.J.S.A. 10:5-31 et seq. and

N.J.A.C. 17:27 et seq., which are expressly included within the terms of this Contract, refer to “Exhibit A”

annexed hereto and made a part hereof.

The Vendor agrees that:

a. In the hiring of persons for the performance of work under this contract or any subcontract

hereunder, or for the procurement, manufacture, assembling or furnishing of any such materials, equipment,

supplies or services to be acquired under this contract, no contractor, nor any person acting on behalf of such

contractor or subcontractor, shall, by reason of race, creed, color, national origin, ancestry, marital status,

gender identity or expression, affectional or sexual orientation or sex, discriminate against any person who is

101



qualified and available to perform the work to which the employment relates;

b. No contractor, subcontractor, nor any person on his behalf shall, in any manner, discriminate against

or intimidate any employee engaged in the performance of work under this contract or any subcontract

hereunder, or engaged in the procurement, manufacture, assembling or furnishing of any such materials,

equipment, supplies or services to be acquired under such contract, on account of race, creed, color, national

origin, ancestry, marital status, gender identity or expression, affectional or sexual orientation or sex;

c. There may be deducted from the amount payable to the contractor by the contracting public

agency, under this contract, a penalty of $ 50.00 for each person for each calendar day during which such

person is discriminated against or intimidated in violation of the provisions of the contract; and

d. This contract may be canceled or terminated by the contracting public agency, and all money due

or to become due hereunder may be forfeited, for any violation of this section of the contract occurring after

notice to the contractor from the contracting public agency of any prior violation of this section of the contract.

H. In accordance with Public Law 2004, Chapter 57, a subcontractor shall provide a copy of

its business registration to any Vendor who shall forward it to the Authority. No contract with a

subconsultant shall be entered into by any Vendor unless the subconsultant first provides proof of valid

business registrations. The Vendor shall provide written notice to all subconsultants that they are required

to submit a copy of their business registration to the Vendor. The Vendor shall maintain a list of the

names of any subconsultants and their current addresses, updated as necessary during the course of the

contract performance. The Vendor shall submit to the Authority a copy of the list of subconsultants,

updated as necessary during the course of performance of the contract. The Vendor shall submit a

complete and accurate list of the subconsultants to the Authority before a request for final payment is

made to the Authority. The Vendor and any subconsultant providing goods or performing services under

this contract, and each of their affiliates, shall, during the term of the contract, collect and remit to the

Director of the Division of Taxation in the Department of the Treasury the use tax due pursuant to the

“Sales and Use Tax Act”, P.L. 1966, c. 30 (N.J.S.A. 54:32B-1 et seq.) on all their sales of tangible

personal property delivered into the State, refer to “Exhibit B”.

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I. In accordance with the requirements of N.J.S.A. 52:32-17 et seq. N.J.A.C. 17:13-1.2 et

seq., and N.J.A.C. 17:14-1.2 et seq., as amended, the Authority is required to develop a set-aside plan for

Small Businesses. The Vendor agrees that, if awarded a contract based on this plan, it shall comply with

all requirements of these provisions. If the Vendor fails to comply with the requirements of these

provisions, the Authority may declare this Contract void.

J. Pursuant to N.J.S.A. 52:34-13.2, all Work and all subcontractor services performed in

connection with or as part of the Work shall be performed within the United States.

K. Pursuant to N.J.S.A. 52:15C-14(d), relevant records of private vendors or other persons entering

into contracts with the Authority are subject to audit or review by the New Jersey Office of the State Comptroller.

Therefore, the Vendor shall maintain all documentation related to products, transactions or services under this

contract for a period of five years from the date of final payment. Such records shall be made available to the

New Jersey Office of the State Comptroller upon request.

The Vendor shall not disclose to any third party the contents of the information, reports, findings, analysis,

surveys, drawings and creative elements generated or produced in performance of this Contract, or

provide copies of same, without the prior written consent of the Authority, except where such information,

reports, etc. are legally required by order of court or administrative agency, state or federal.

L. The Authority and the Vendor, respectively, bind themselves, their partners, successors,

assigns and legal representatives to the other party of this Contract and to the partners, successors,

assigns and legal representatives of such other party with respect to all covenants of this Contract.

Neither the Authority nor the Vendor shall assign, sublet, or transfer any interest in this Contract without

the prior written consent of the other party.

M. Any notices required to be given under this Contract shall be mailed to:

New Jersey Economic Development AuthorityP.O. Box 990Trenton, New Jersey 08625-0990Attn: Designated Contract Manager

AND

Vendor Name

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N. To the extent that there is any conflict between the terms and conditions of the Vendor's

Proposal and the terms and conditions of the Contract and the Authority's RFQ/P, the Contract and

RFQ/P shall control.

O. This Contract shall be construed under the laws of the State of New Jersey.

P. The headings of the various paragraphs of this Contract are inserted for the convenience

of reference only, and in no way define, describe or limit the scope or intent of this Contract or any of the

provisions hereof, and shall not affect the interpretation of this Contract or any of the provisions hereof.

Q. This Contract shall be construed without any presumptions against the drafter and shall

be considered as though it were drafted cooperatively by both parties.

R. In the event that any portion of this Contract is found to be contrary to law and

unenforceable; the validity of remaining covenants, agreements, terms and provisions contained in this

Contract, shall be in no way affected, prejudiced or disturbed thereby.

S. This Contract constitutes the entire agreement between the parties. Any changes or

amendments to the Contract must be in writing and signed by the Vendor and an authorized

representative of the Authority.

T. The parties hereto represent that they have the proper authority to sign on behalf of the entities

entering this Contract and they fully intend for the Authority and Vendor to be legally bound.

This Contract for Professional Services – Information Technology and Business Process Analysis

Consulting Services – Microsoft CRM 2013 and Third-Party Modules is entered into as of the day and

year first written above.

ATTEST: NEW JERSEY ECONOMICDEVELOPMENT AUTHORITY

By: _____________________________ _________________________________

Michele A. BrownChief Executive Officer

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ATTEST: CONSULTANT FIRM

By: __________________________________ By: __________________________________

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EXHIBIT A

MANDATORY EQUAL EMPLOYMENT OPPORTUNITY LANGUAGE

N.J.S.A. 10:5-31 et seq. (P.L. 1975, C. 127)N.J.A.C. 17:27

GOODS, PROFESSIONAL SERVICE AND GENERAL SERVICE CONTRACTS

During the performance of this contract, the contractor agrees as follows:

The contractor or subcontractor, where applicable, will not discriminate against any employee or applicant for employment because of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex. Except with respect to affectional or sexual orientation and gender identity or expression, the contractor will ensure that equal employment opportunity is afforded to such applicants in recruitment and employment, and that employees are treated during employment, without regard to their age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orienta tion, gender identity or expression, disability, nationality or sex. Such equal employment opportunity shall include, but not be limited to the following: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. The contractor agrees to post in conspicuous places, available to employees and applicants for employment, notices to be provided by the Public Agency Compliance Officer setting forth provisions of this nondiscrimination clause.

The contractor or subcontractor, where applicable will, in all solicitations or advertisements for employees placed by or on behalf of the contractor, state that all qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.

The contractor or subcontractor will send to each labor union, with which it has a collective bargaining agreement, a notice, to be provided by the agency contracting officer, advising the labor union of the contractor's commitments under this chapter and shall post copies of the notice in conspicuous places available to employees and applicants for employment.

The contractor or subcontractor, where applicable, agrees to comply with any regulations promulgated by the Treasurer pursuant to N.J.S.A. 10:5-31 et seq., as amended and supplemented from time to time and the Americans with Disabilities Act.

The contractor or subcontractor agrees to make good faith efforts to meet targeted county employment goals established in accordance with N.J.A.C. 17:27-5.2.

The contractor or subcontractor agrees to inform in writing its appropriate recruitment agencies including, but not limited to, employment agencies, placement bureaus, colleges, universities, and labor unions, that it does not discriminate on the basis of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex, and that it will discontinue the use of any recruitment agency which engages in direct or indirect discriminatory practices.

In conforming with the targeted employment goals, the contractor or subcontractor agrees to review all procedures relating to transfer, upgrading, downgrading and layoff to ensure that all such actions are taken without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex, consistent with the statutes and court decisions of the State of New Jersey, and applicable Federal law and applicable Federal court decisions.

The contractor shall submit to the public agency, after notification of award but prior to execution of a goods and services contract, one of the following three (3) documents:

Letter of Federal Affirmative Action Plan Approval Certificate of Employee Information Report Information Report Form AA-302(electronically provided by the Division and distributed to the public agency through the

Division’s website at www.state.nj.us/treasury/contractcompliance )

The contractor and its subcontractors shall furnish such reports or other documents to the Division of Purchase & Property, Contract Compliance Audit Unit (CCAU), EEO Monitoring Program as may be requested by the office from time to time in order to carry out the purposes of these regulations, and public agencies shall furnish such information as may be requested by the Division of Purchase & Property, CCAU, EEO Monitoring Program for conducting a compliance investigation pursuant to Subchapter 10 of the Administrative Code at N.J.A.C. 17:27.

(Trsry – REVISED 4-2010 / rels’d 12-2-2013)

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http://www.state.nj.us/treasury/contractcompliance



EXHIBIT B

Business Registration Notice:

All New Jersey and out-of-State business organizations must obtain a “Business Registration Certificate” (“BRC”) from the Department of the Treasury - Division of Revenue, prior to conducting business with the New Jersey Economic Development Authority (“Authority”). Proof of valid “Business Registration” of the successful bidder, joint venture partners and named subcontractors must be obtained by the Authority before a contract can be awarded. Failure to submit such “Business Registration Certificate(s)” may render the proposal materially non-responsive. The “Business Registration” form (Form NJ-REG) can be found online at:


Definitions:

“Affiliate” means any entity that (1) directly, indirectly, or constructively controls another entity, (2) is directly, indirectly, or constructively controlled by another entity, or (3) is subject to the control of a common entity. An entity controls another entity if it owns, directly or individually, more than fifty (50%) percent of the ownership in that entity.

“Business Organization” means an individual, partnership, association, joint stock company, trust, corporation, or other legal business entity or successor thereof.

“Business Registration” means a “Business Registration Certificate” issued by the Department of the Treasury or such other form or verification that a contractor or subcontractor is registered with the Department of Treasury.

“Contracting Agency” means the principal departments in the Executive Branch of the State Government, and any division, board, bureau, office, commission or other instrumentality within or created by such department, or any independent State authority, commission, instrumentality or agency, or any State college or university, any county college, or any local unit.

“Contractor” means a business organization that seeks to enter, or has entered into, a contract to provide goods or services with the New Jersey Economic Development Authority.

“Subcontractor” means any business organization that is not a contractor that knowingly provides goods or performs services for a contractor or another subcontractor in the fulfillment of a contract.

Requirements Regarding Business Registration Form:

A contractor must have a valid “Business Registration Certificate” in order to be awarded a contract by the New Jersey Economic Development Authority.

All subcontractors shall provide a copy of its “Business Registration” to any contractor who shall forward it to the Authority. No contract with a subcontractor shall be entered into by any contractor unless the subcontractor first provides proof of valid “ Business Registration”.

The contractor shall provide written notice to all subcontractors that they are required to submit a copy of their business registration to the contractor. The contractor shall maintain a list of the names of any subcontractors and their current addresses, updated as necessary during the course of the contract performance. The contractor shall submit to the Authority, a copy of the list of subcontractors, updated as necessary during the course of performance of the contract. The contractor shall submit a complete and accurate list of the subcontractors to the New Jersey Economic Development Authority before a request for final payment is made to the Authority.

The contractor and any subcontractor providing goods or performing services under the contract, and each of their affiliates, shall, during the term of the contract, collect and remit to the Director of the Division of Taxation in the Department of the Treasury the use tax due pursuant to the “Sales and Use Tax Act”, P.L. 1966, c. 30 (N.J.S.A. 54:32B-1 et seq.) on all their sales of tangible personal property delivered into the State.

AG(7-28-10)

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Exhibit N


CRM SYSTEM AND BUSINESS PROCESS ANALYSIS CONSULTING SERVICES

(reference 2014-RFQ/P-057)

Solicitation of Quotations and Proposals Methodology and Procedures

The Consultant Firm will be responsible for the completion of a variety of administrative and reporting requirements as part of its CRM System and Business Process Analysis Consulting Services Fee to the New Jersey Economic Development Authority, which will include:

1. For all subcontracts or purchases estimated to be in excess of $500, at least three (3) proposals will be obtained by the Consultant Firm. A minimum of three (3) actual prices must be obtained; a “no quote” is not considered to meet the definition of a competitive quote.

2. For this reason and to reduce the need to solicit additional bids / proposals in the event “no quote” responses are received, it is recommended that all Request for Bids / Proposals be sent via e-mail to more than three (3) potential sources of supply, utilizing the “blind copy” (“bcc”) feature. This will support the competitive bidding process, by ensuring “fair and open competition” in the most time-efficient manner, since all firms will have the relevant information at the same time.

3. Prior to hiring any subcontractor or entering into a purchase commitment (i.e. purchase order, price agreement, maintenance or service agreement, etc.) in excess of $500, the Consultant Firm must provide copies of all documentation (i.e. written Requests for Quotation / Proposal sent to prospective vendors) and quotations / proposals received (i.e. written responses received from prospective vendors) substantiating the engagement or purchase, as well the Consultant’s written recommendation for award. Also included should be any pertinent information that may assist the Authority's Designated Contract Manager in reviewing and approving the purchase (i.e. technical specification sheets, etc.)

The recommendation for award must be sent to the Authority’s Designated Contract Manager for review and written approval, prior to making the purchase.

4. Requests for Proposal are issued for the purchase of service-oriented items, where it is necessary to evaluate the Proposer’s price, as well as other previously established evaluation criteria, such as quality, experience, staff experience, previous performance of similar services with other clients, etc. Requests for Quotation are issued for the purchase of tangible goods where no service is provided and price is the determining factor in the award.

5. For all subcontracts or purchases estimated to be in excess of twenty-five thousand ($25,000) dollars, the Consultant Firm must prepare a formal, written Request for Proposal and obtain no less than three (3) sealed proposals from qualified firms.

6. The Request for Proposal will clearly indicate a location, date and time for receipt and opening of proposals.

7. The Consultant Firm will provide copies of the Request for Proposals to the Authority’s Designated Contract Manager, or his / her designee, prior to releasing the proposal to prospective Proposers. The Authority reserves the right, in its sole discretion, to attend proposal openings.

8. Prior to issuing a Request for Proposal, the Consultant Firm will seek the Authority’s written approval for all subcontractor work or purchases estimated to exceed twenty-five thousand ($25,000), utilizing Authority’s “Procurement Approval Request” form attached to this RFQ/P as Exhibit O.

Under no circumstances may purchases and / or subcontracts be split in order to avoid the above thresholds.

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9. To facilitate the Authority’s review of the proposals / bids received, when preparing a recommendation for award, the Consultant Firm will supply the following detailed information for each subcontractor / Vendor solicited:

name and address of the subcontractor / Vendor; detailed description of the services to be performed by the subcontractor / Vendor; detailed résumés for subcontractor personnel assigned to the project that demonstrates the individual(s)

knowledge, ability and experience as it relates to the project to be completed; documented experience of the subcontractor in successfully performing work on projects of a similar size and

scope of the project; specific details on how the subcontractor’s services will be managed by the Consultant Firm and integrated

into the overall services provided by the Consultant Firm; the subcontractor’s SBE, MBE and/or WBE designation, if applicable, including VBEs

10.Upon award of any subcontract and prior to the start of any work by a subcontractor, the Consultant Firm and a representative of the subcontractor will be available for an initial meeting with Authority’s designated staff, should the Authority deem such a meeting to be necessary. This meeting will include a review of the project requirements and an introduction to the organization and appropriate staff.

11. Upon award of each subcontract, and prior to the commencement of any work, the Consultant Firm will provide Authority with a copy of the subcontractor’s Business Registration Certificate (BRC), evidence of compliance with Affirmative Action, proof of insurance (if required), Public Works Contractor registration and evidence of registration / certification as a SBE, MBE or WBE firm, as applicable.

12.Any non-emergency work performed by any subcontractor prior to receipt of approval from the Authority will be performed at the subcontractor’s own risk. Any non-emergency work performed by the Consultant Firm or subcontractors outside the specifications without authorization of the Authority is solely the responsibility of the Consultant Firm for any costs incurred.

13. The Consultant Firm will ensure that it clearly indicates to the subcontractor / Vendor, in writing, with a copy to the Authority's Designated Contract Manager that all titles and declarations of ownership shall be issued in the name of the New Jersey Economic Development Authority; NOT the Consultant Firm. NO EXCEPTIONS.

14. The Consultant Firm will ensure that it clearly indicates to the Vendor, in writing, with a copy to the Authority's Designated Contract Manager, or his / her designee, that all licenses, registrations, warranties and any other such extended benefit as may be applicable, be issued in the name of the New Jersey Economic Development Authority; NOT the Consultant Firm. NO EXCEPTIONS.

15. Upon verification of satisfactory supply and / or supply and install of a purchased item or service, the Consultant Firm will submit to the Authority for reimbursement, the following documentation:

an original invoice from the Consultant referencing the purchase made the original Vendor invoice(s) for the particular good(s) / service(s) purchased copies of a minimum of three (3) quotes / proposals solicited for the purchase compliance documentation from the awarded Vendor i.e. Business Registration Certificate, Affirmative

Action, Monthly Status Report, P.L. 2005, c.92 Source Disclosure form (if applicable - for services) original “Procurement Approval Request” form (Exhibit O) indicating signature approvals from the

Authority's Designated Contract Manager, or his / her designee, authorizing the purchase. All purchases made for which the Consultant Firm expects to be reimbursed shall be issued in

accordance with the procedures outlined in this Exhibit N, following written approval from the Authority’s CIO or his / her designee. Invoices shall be issued at “actual cost” without additional mark-up or profit added.

16. Upon receipt of such non-disputed invoices, the Authority will make prompt payment for the good(s) / service(s) purchased to support the Authority’s needs and requirements, as outlined herein.

17.When soliciting such quotations and proposals for goods and / or services relating to the services required of this RFQ/P, the Consultant Firm will consider that in accordance with Executive Order 34 (2006), the New Jersey Economic Development Authority encourages the use of Small Business Enterprises (SBEs) Minority-Owned Business Enterprises (MBEs) and Woman-Owned Business Enterprises (WBEs) firms and Veteran-Owned Businesses (VBEs) (in accordance with Public Law 2012, c. 147), as subconsultants and subcontractors, whenever feasible to do so.

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EXHIBIT O

Procurement Approval RequestCRM System and Business Process Analysis Consulting Services

Date of Request to Authority: ________________ Work Order # Assigned: _________________

Project Name: ______________________________________________________________

Project Due Date: ______________________________

Proposed Services / Goods:

Type of Services Required:

Frequency of Services:(one time; monthly; annual)

Estimated Value of Services:

Estimated Completion Date:

Contract Type:(invoice; purchase order; contract)

For services estimated to be greater than $500, attach the following:

Written Scope of Services / Work Prepared by Consultant (include sealed bid requirement, if estimated services are greater than $33,700)

List of Proposed Vendors(minimum of 3 but sufficient pool to ensure 3 proposals are received)

Proof of SBE / MBE / WBE / VBE Status (if applicable)

Proposal Due Date:

Submitted: CONSULTANT FIRM NAME

By: _________________________________________________ Signature: ___________________________________

Title: _______________________________________________ Date: ______________________________________

Approved: NEW JERSEY ECONOMIC DEVELOPMENT AUTHORITY

By: _________________________________________________ Signature: ___________________________________

Title: _______________________________________________ Date: ______________________________________

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Written Proposals Received:

Under $33,700 Greater than $33,700 (sealed proposals required)

Name of Vendor(s) SolicitedCity, State Fee / Price Proposal**

1.

2.

3.

4.

5.

6.

**Indicate if the fee / price is an annual, monthly, hourly expenditure. Include Hourly Rates and unit prices, if applicable. Attach written documentation from disinterested vendors.

Consultant Firm recommends the following vendor to perform the services / supply the goods referenced above. The services / goods are required and the fee / rate is reasonable within the given industry. Consultant Firm certifies that this procurement meets all requirements of the New Jersey Economic Development Authority’s “Solicitation of Quotations and Proposals - Methodology and Procedures” (Exhibit N) and all required compliance documentation is attached.

Recommended Vendor: ____________________________________________________________________________________________

Price: ______________________________________________________________________________________

_____________________________________________________________________________________________

Justification: _____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

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Required Submittals:

Supporting Documentation RFQ/P Exhibit

Comments

Proposal / Bid from Recommended Vendor (to include copies of any applicable terms and conditions, warranty information, etc.)

MANDATORY

"Business Registration Certificate” (required for all procurements)E

Obtain before awarding PO / contract, etc

“Certificate of Employee Information Report” or completed “AA – 302” form (required for all contracted services) B, C or D

Obtain before awarding PO / contract, etc

Source Disclosure Form GMANDATORY with the bid / proposal for all services regardless of dollar amount

Disclosure of Investments in Iran Form XMANDATORY with the bid / proposal for all contracts regardless of dollar amount

Ownership Disclosure Form XXMANDATORY with the bid / proposal for all contracts regardless of dollar amount

Set-Aside Information Form H Obtain before awarding PO / contract, etc.

Set-Aside Compliance Certificate IObtain before awarding PO / contract, etc.

“Vendor Certification and Political Contribution Disclosure” form (reference P.L. 2005, c.271 – non-publicly advertised procurements in excess of $17,500.00) MANDATORY for all procurements over

$17,500 which were not publicly advertised.

“Two (2) Year Vendor Certification of Political Contributions Disclosure” and “Ownership Disclosure” forms(reference P.L. 2005, c. 51 and Executive Order 117 (Corzine – 2008)

K MANDATORY for all procurements over $33,700 which were publicly advertised

SBE / MBE / WBE / VBE Certification (if applicable - to ensure 25% goal – include on Monthly Status Report) J If applicable, must be accompanied by a

Monthly Status Report (Exhibit J)

Submitted: CONSULTANT FIRM NAME

By: ________________________________________ ___________ Signature: ____________________________________

Title: _________________________________________________ Date: __ _____________________________________

Approved: NEW JERSEY ECONOMIC DEVELOPMENT AUTHORITY

By: ___________________________________________________ Signature: ___________________________________

Title: __________________________________________________ Date: ____ __________________________________

Invoices for all vendors cannot be processed by the Authority until the following has been received:

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copy of fully executed purchase order or contract must be on file at New Jersey Economic Development Authority. original Vendor / invoices must be attached to all requests for payment. all compliance documentation must be submitted to and approved by the Authority for this Procurement Approval

Request. Compliance documentation must be obtained for EACH individual procurement. The Consultant Firm may not photocopy

compliance documents from a previous procurement.

IMPORTANT NOTE: Services cannot be divided into separate approval requests / procurements to circumvent the procurement process. The total expenditure threshold (i.e. the estimated dollar amount at which the procurement must be publicly bid) reflects the estimated expense in the aggregate in a twelve (12) month calendar year.

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