Assistant Registrar

We are seeking an Assistant Registrar to provide additional capacity in the Admissions Office.

Profile

The key roles of the Assistant Registrar is to manage enquiries from students and agents to ensure Plymouth College meets its admissions targets.

Line Manager: Senior RegistrarHours of work: 37.5 per weekHoliday: 28 days per annumSalary: £18-22,000 per annum (dependent upon experience)

Duties

Customer Service

Plymouth College is a luxury brand with an enviable reputation in the local and international market. The school therefore has to offer the highest levels of customer service. This is achieved by:

Responding to enquiries promptly and fully Assisting enquirers with every stage of the customer journey Deliberate management of the customer journey Providing a warm welcome to the school Ensuring visits and taster days are of the highest quality Seeking to constantly improve the customer journey

Enquiries

To respond to enquiries from agents and parents in an effective and timely fashion Ensure prospectus requests are dealt with swiftly and letters are personalised To populate the school’s SIMS database with the details of the enquiry and ensure

accurate notes of conversations and all communications are recorded To proactively follow up enquiries,

Visits

To encourage enquirers to visit the school Welcome and liaise with enquirers during school visits To liaise with the admissions team to produce visit timetables and co-ordinate

Plymouth College staff to meet with enquirers. To create briefing packs for staff To follow up on visits To maintain reports on visits, to enable a programme of continual improvement.

Registrations

To actively manage the conversion of enquiries into registrations. To manage registrations, testing and references for the applicant. To manage marking of tests, ensuring that the entrance process and procedures are

followed.

Applications

To manage the conversion of registrations into acceptances by:o Completion of offer form for Headmaster (HM)o Working with the admissions team to produce and allocate CAS numbers for

overseas pupils.o Creation of the offer letter for applicants.

Ensuring Bursary and Scholarship details of all enquirers are recorded on SIMS.

New Joiners

To send and process new joining packs Inform accounts department of new joiners at the earliest opportunity

Provide all Form Tutors, Heads of Year, House Staff, SEN Department and Health Centre with the necessary information about all new starters, in good time before the student starts at the school.

Provide regular updates to the Director of Communications of all applications, test dates and visits relating to application process.

Prepare student lists for boarding staff when numbers are finalised. Ensure international pupils have guardians in place.

Ensuring collection of deposits and registration fees and recording these on SIMS.

Market Development

To manage existing markets and develop new assigned international market areas. To regularly communicate via phone, email and Skype with international agents to

ensure they are informed of school developments and recruitment targets.

Administration

Jointly, with the admissions team, to liaise and report on the availability of beds in the boarding house.

To work with the admissions team to produce monthly admissions and enquiry reports.

To attend and assist with the organisation of Open Mornings and other recruitment events.

Creation of weekly visits timetable with distribution to staff Creation of interview form for each visiting family

Holiday cover

It is essential that Plymouth College is able to offer a consistent level of customer service and so careful co-ordination of holidays between the Registrars is essential to ensure that one is always available.

Targets

To achieve admissions conversion ratio targets between each step of the customer admissions journey.

Ensure that recruitment targets for the school are met.

Person Profile

Committed to excellent customer service Able to work in a team Excellent communications skills Good IT skills including word processing, spreadsheets and the use of database

systems Good attention to detail and good time management Comfortable with meeting new people and communicating via telephone Good objection handling skills Ability to plan and organise work Work independently Be flexible in approach

Education

Educated to degree level is desirable but not essential. Previous experience in school admissions or sales administration, desirable. The successful applicant will be confident, articulate and able to impart the standards and aspirations of Plymouth College.

Safeguarding Children

The employee’s responsibility for promoting and safeguarding the welfare of children for whom s/he comes into contact with to adhere to and ensure compliance with the College’s Safeguarding Children Statement at all times. If in the course of carrying out the duties of the post s/he becomes aware of any actual or potential risks to the safety or welfare of children in the College, s/he must report any concerns to the College’s Designated Safeguarding Person.

How to ApplyPlease send completed applications to:-

Mr J P Standen, The Headmaster, Plymouth College, Ford Park, Plymouth, Devon PL4 6RN

Closing date for applications: 21st July 2017 at 0900Interviews: week commencing 24th July 2017

For further information contact Mrs S Lambie, Headmaster’s Assistant either by telephone (01752) 505104 or email slambie@plymouthcollege.com