webex operational overview
DESCRIPTION
WebEx Operational Overview. Edward Haig. WebEx Ordering Process. Quote. Order. Customer Registration. WebEx Customer Lifecycle. 2. 1. 3. Provisioning. Customer Enablement. Customer Adoption / Renewals. 4. 5. 6. 1. Quote - PowerPoint PPT PresentationTRANSCRIPT
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Cisco Confidential 1© 2010 Cisco and/or its affiliates. All rights reserved.
WebEx Operational OverviewEdward Haig
![Page 2: WebEx Operational Overview](https://reader035.vdocuments.net/reader035/viewer/2022062517/5681359f550346895d9d12e0/html5/thumbnails/2.jpg)
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
WebEx Ordering Process
![Page 3: WebEx Operational Overview](https://reader035.vdocuments.net/reader035/viewer/2022062517/5681359f550346895d9d12e0/html5/thumbnails/3.jpg)
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
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Quote
1
Order
2
Customer Registratio
n
3
Provisioning
4
Customer Enablemen
t
5
Customer Adoption / Renewals
6
WebEx Customer Lifecycle
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Cisco Confidential 5© 2010 Cisco and/or its affiliates. All rights reserved.
1. Quote
• Partner and PAM coordinate, register deal & determine the license and configuration.
• Partner delivers quote
2. Order
• Partner submits order
• CSG-ops verifies and approves order (2-3 Days)
• Partner receives emails with Product Activation Key (PAK)
3. Customer Registration
• Partner follows the URL in PAK confirmation email to register in SWIFT
• On registration, partner supplies customer provisioning information in SWIFT or supporting email.
• Provisioning information Is in the GPL Ordering Guide
• Partner reviews implementation check list readying for next step.
Order
2
MFG, Partner & CSG-OPS
Customer Registratio
n
3
Partner & Customer
Quote
1
Partner & Customer
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4. Provisioning
• CSG Provisions – 7-10 Days
• Partner and customer receives email notification
• Partner verifies that site meets customer requirements
5. Customer Enablement
• Partner contacts customer for Site Introduction Meeting
• Partners Reviews implementation check list
• Partner notifies Cisco of Customer Implementation
Check List Topics
• Integration with supporting Cisco Technologies
• Modify Intro Meeting . ppt template with Customer Site Information
• Site Implementation – Bringing on new users
• 90 Day Plan for Rollout to new users
• Tier 1 and Site Admin Support Review
• Account graduation from Partner back to Cisco
Provisioning
4
Cisco OPS Provisioning
Customer Enablemen
t
5
Partner
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Customer Adoption/ Renewals
6
Cisco Team & Partner
6.Customer Adoption• Cisco WebEx leads ongoing
customer support and adoption with active partner participation
• Fully prescriptive program available through Cisco WebEx Customer Advocacy Teams
Renewals• Cisco WebEx will deliver
notifications to partner and customer
• In a prescribed time frame, metrics on account ‘health’ are analyzed and shared with the partner.
• Renewal quotations are delivered by partner.
• Renewal implementation reviewed with the Partner
![Page 8: WebEx Operational Overview](https://reader035.vdocuments.net/reader035/viewer/2022062517/5681359f550346895d9d12e0/html5/thumbnails/8.jpg)
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WebEx Website Overview
http://www.cisco.com/web/partners/sell/technology/collaboration/webex/webex_offers_global_pricelist.html
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WebEx Website Overview
http://www.cisco.com/web/partners/sell/technology/collaboration/webex/webex_offers_global_pricelist.html
![Page 10: WebEx Operational Overview](https://reader035.vdocuments.net/reader035/viewer/2022062517/5681359f550346895d9d12e0/html5/thumbnails/10.jpg)
Thank you.