webmethods dynamic apps - process automation wien/process automation.pdf · webmethods dynamic apps...
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© 2018 Software AG. All rights reserved. For internal use only
Mirza Salihagic
Senior Manager, Product Marketing
3/22/2018
WEBMETHODS DYNAMIC APPS
2 |
ANALYTICS & DECISIONS Streaming Analytics & Artificial Intelligence In-memory Data
PROCESS & APPLICATIONS Dynamic Process Automation
Low-Code Applications
INTEGRATION & API Hybrid Integration
API Management
DEVICES Device Integration
Device Management
BUSINESS & IT
TRANSFORMATION
Business Process
Analysis
Governance, Risk &
Compliance
IT Portfolio Management
Enterprise Architecture
Management
+ HYBRID
CLOUD
ON PREMISE
powered by
ARIS & ALFABET
powered by
CUMULOCITY
powered by
WEBMETHODS
powered by
TERRACOTTA & APAMA
powered by
WEBMETHODS
© 2018 Software AG. All rights reserved.
INT
ER
NE
T O
F T
HIN
GS
YOUR DIGITAL BUSINESS PLATFORM TO STAND OUT IN THE DIGITAL WORLD
3 |
DIGITAL BUSINESS PLATFORM DIGITAL CAPABILITIES
Process
analytics
Business strategy
& planning
Design &
analysis
Risk & compliance
management
Portfolio
management
Enterprise
architecture
BUSINESS & IT
TRANSFORMATION
Process
automation
Case
management
Mobile
enablement
Task & work
management
Rules
management
Content
management
PROCESS &
APPLICATIONS
ANALYTICS &
DECISIONS
Dynamic
orchestration
B2B & managed
file transfer
Application
integration
INTEGRATION &
API Messaging
DEVICES
Customer
journeys Robotic process
automation
API & service
catalog
API
gateway
API
portal
Cloud & Big Data
integration
Master data
management
Low code app
development
Mainframe &
data integration
Visual
analytics
In-Memory
store & compute
Machine
learning
Event routing
& persistence
Alerts &
actions
Distributed
caching
Predictive
analytics
Pattern
matching
Streaming
analytics
ANALYTICS &
DECISIONS
Edge
services
Device
management
Device
agents
Device
connectivity
INT
ER
NE
T O
F T
HIN
GS
© 2018 Software AG. All rights reserved.
4 |
CUSTOMER EXPERIENCE AND OPERATIONAL EFFICIENCY
© 2018 Software AG. All rights reserved.
THE WAY TO DIFFERENTIATE IN DIGITAL AGE
“The path to digital transformation goes
through user experience. The closer users
get to the processes, the faster and more
efficient they become, and the more user
satisfaction goes up. To get there, these
systems must meet the users on their terms
with consumer-like experiences across all
channels.” Source: "Traditional BPM Gives Way To
Digital Process Automation, February 2017, Forrester.”)
5 |
IMPROVING EXPERIENCE
© 2018 Software AG. All rights reserved.
USE CASES ALONG THE CUSTOMER JOURNEY
• First impressions last
• Fast and efficient onboarding of
customers can become one of the
main differentiators of your
business
• 52% of companies are
reengineering their onboarding
process to better support
digital technologies1
CUSTOMER
ONBOARDING
• Significant impact on customer`s
perception of the company
• Best opportunity to better satisfy
and retain customers
• 64% of companies are
reengineering their customer
service to better support digital
technologies2
CUSTOMER
SERVICE
• Increasing number of workforce is
closer to the customer
• The right tools can significantly
increase productivity and
efficiency
• 72% of total U.S. workforce is
working outside the office by
20203
WORK
MANAGEMENT
1, 2 "Vendor Landscape: BPM Platforms For Digital Automation, February 2017, Forrester.” 3 http://www.businesswire.com/news/home/20150623005073/en/IDC-Forecasts-U.S.-Mobile-Worker-Population-Surpass
6 |
CUSTOMER EXPERIENCE AND OPERATIONAL EFFICIENCY
© 2018 Software AG. All rights reserved.
THE WAY TO DIFFERENTIATE IN DIGITAL AGE
HOW TO
GET THERE?
7 |
TOP CHALLENGES FOR BUILDING APPS
How to CREATE and CHANGE apps efficiently? 1
How to support different WORK SCENARIOS and DEVELOPMENT approaches with ONE platform? 2
How to INTEGRATE with other systems and ANALYZE operations in real-time? 3
© 2018 Software AG. All rights reserved.
8 |
CREATE AND CHANGE BUSINESS APPS
Assemble
Execute
Monitor
Optimize
Quickly start using
out-of-the-box user interfaces
Rapidly create prototypes
using low-code development
Create enterprise-grade apps
and implement changes easily
QUICK ENOUGH TO MEET BUSINESS NEEDS
© 2018 Software AG. All rights reserved.
9 |
SUPPORT DIFFERENT DEVELOPMENT APPROACHES AND LEVERAGE SYNERGIES BETWEEN THEM
IT Driven Low-Code
IT Developer
Systems of record
(move slow)
Known requirements
Stable system or record
Traditional, systematic
application development
Programming
Innovation and
differentiation (fast)
Shifting requirements
Experimental prototypes
Agile application
development
Configuration
Proven Prototypes
DevOps Methodologies
Services and APIs
Stable infrastructure
Subject matter
expert
IT Developer
© 2018 Software AG. All rights reserved.
10 |
DYNAMIC CASE
APPS
WORKFLOW
APPS
SUPPORT DIVERSE WORK PATTERNS WITH ONE PLATFORM
PROCESS
AUTOMATION
EXAMPLE:
ORDER TO CASH
EXAMPLE:
REVIEW & APPROVALS
EXAMPLE:
COMPLAINTS MANAGEMENT
Structured Dynamic
© 2018 Software AG. All rights reserved.
11 |
MONITOR AND MANAGE WITH PREDICTIVE ANALYTICS
PREDICTIVE, ACTIONABLE ANALYTICS
ANALYTICS ALERTS ACTIONS
DECIDE ACT MONITOR
PREDICTIONS
© 2018 Software AG. All rights reserved.
12 |
NO APP IS A SILO INTEGRATE WITH ECOSYSTEM OF LEGACY APPS, DATA AND THINGS
CONNECT
your ecosystem
Partners Cloud/ (web) Apps
Packaged Applications
Databases Mainframes Application Servers
Access and visibility
from anywhere
Secure connectivity
between cloud and
on-premises
Easy-to-use tools:
configure vs code
Reuse your existing
investments
Things
© 2018 Software AG. All rights reserved.
13 |
DYNAMIC APPS PLATFORM EASILY DEVELOP AND RUN PROCESS AND CASE APPS
IT-Driven Low-Code
Structured Dynamic
Standardized Differentiating
Dynamic Apps
• Visual Forms
• Coded App Logic
• Services & Events
• API Enabled
• Process
• Tasks
• Rules
• Case
• Web
• Mobile
• IoT
• Social
• Discovery
• Operational
• Predictive
ORCHESTRATION
CHANNELS DEVELOPMENT
ANALYTICS
© 2018 Software AG. All rights reserved.
14 |
DEVELOP BUSINESS APPS BY CONFIGURING AND CODING (LOW- AND HIGH-CODE)
© 2018 Software AG. All rights reserved.
15 |
ORCHESTRATE YOUR BUSINESS PROCESSES, CASES, TASKS, RULES
© 2018 Software AG. All rights reserved.
16 |
ANALYZE, EXPLORE, MANAGE WITH ACTIONABLE REAL-TIME ANALYTICS
© 2018 Software AG. All rights reserved.
17 |
STAY PRODUCTIVE ANYWHERE, ANYTIME WITH MOBILE APP FOR TASK MANAGEMENT
© 2018 Software AG. All rights reserved.
• Task management
• View, act and collaborate on your tasks on-the-go
• Workflow management
• Add instant tasks
• Create to-do lists
• Collaboration
• Add comments & task attachments
• Find the right expert for specific topic
Requires webMethods Business Process Management Suite 9.9 (Fix 2) and above.
18 |
SMART RAPID APPLICATION DEVELOPMENT PLATFORM
© 2018 Software AG. All rights reserved.
AI + TRADITIONAL PROCESS = BETTER CUSTOMER EXPERIENCE
PREDICTIVE
MODELS AND RULES
Things
Dynamic Apps
ORCHESTRATION
CHANNELS DEVELOPMENT
ANALYTICS INTELLIGENT
DECISIONS
MODEL DEPLOY
EXECUTE
Show value
early and often
NLP AND CHATBOTS
smart assistants
ROBOTIC PROCESS
AUTOMATION
work assistants
to remove
repetitive work
UNIVERSAL
CONNECTIVITY
• IoT
• Backends
DYNAMIC AND
IN PROCESS
CHANGES
19 |
PREDICTIVE
MODELS AND RULES
Things
Dynamic Apps
ORCHESTRATION
CHANNELS DEVELOPMENT
ANALYTICS INTELLIGENT
DECISIONS
MODEL DEPLOY
EXECUTE
Show value
early and often
NLP AND CHATBOTS
smart assistants
UNIVERSAL
CONNECTIVITY
• IoT
• Backends
DYNAMIC AND
IN PROCESS
CHANGES
ROBOTIC PROCESS
AUTOMATION
work assistants
to remove
repetitive work
SMART RAPID APPLICATION DEVELOPMENT PLATFORM AI + TRADITIONAL PROCESS = BETTER CUSTOMER EXPERIENCE
© 2018 Software AG. All rights reserved.
© 2018 Software AG. All rights reserved. For internal use only
ROBOTIC PROCESS AUTOMATION EXTENDING THE DIGITAL BUSINESS PLATFORM
21 |
DIGITAL BUSINESS PLATFORM DIGITAL CAPABILITIES
Process
analytics
Business strategy
& planning
Design &
analysis
Risk & compliance
management
Portfolio
management
Enterprise
architecture
BUSINESS & IT
TRANSFORMATION
Process
automation
Case
management
Mobile
enablement
Task & work
management
Rules
management
Content
management
PROCESS &
APPLICATIONS
ANALYTICS &
DECISIONS
Dynamic
orchestration
B2B & managed
file transfer
Application
integration
INTEGRATION &
API Messaging
DEVICES
Customer
journeys
© 2018 Software AG. All rights reserved.
Robotic process
automation
API & service
catalog
API
gateway
API
portal
Cloud & Big Data
integration
Master data
management
Low code app
development
Mainframe &
data integration
Visual
analytics
In-Memory
store & compute
Machine
learning
Event routing
& persistence
Alerts &
actions
Distributed
caching
Predictive
analytics
Pattern
matching
Streaming
analytics
ANALYTICS &
DECISIONS
Edge
services
Device
management
Device
agents
Device
connectivity
INT
ER
NE
T O
F T
HIN
GS
24 |
SOFTWARE ROBOTS WILL CHANGE WHITE COLLAR WORK
SOURCE: "The Forrester Wave™: Robotic Process Automation, Q1 2017”
© 2018 Software AG. All rights reserved.
4 million ROBOTS by 2021 doing office and
administrative, sales and related tasks
2.9 billion
market by
2021
25 |
MANUAL ACTIVITIES CURB WORKER PRODUCTIVITY PROCESS DELAYS, ERRORS, HIGHER COSTS
Work using
paper forms
Spreadsheets,
Power-Point slides
Collect data from
different systems
and retyping
Manually fill in
digital forms
© 2018 Software AG. All rights reserved.
26 |
ROBOTIC PROCESS AUTOMATION (RPA) CAN HELP
ACCELERATE
PROCESSES
INCREASE
PRODUCTIVITY
IMPROVE
QUALITY
REDUCE
COSTS
© 2018 Software AG. All rights reserved.
27 |
DIGITAL WORKFORCE PERFORMING RULE-BASED, REPETITIVE TASKS
• Robots live on users` DESKTOP
• User can run the robot to complete a task
TASK ASSISTANTS
• Robots run on the SERVER
• Human intervention only in case of exceptions
VIRTUAL WORKFORCE
© 2018 Software AG. All rights reserved.
Transferring data
between applications
and systems
Data extraction
and conversion
Mass email handling
(generation, archiving,
extracting)
Reporting File processing
and storage
28 | © 2018 Software AG. All rights reserved.
RPA AND BPM STRATEGIC APPROACH TO
DIGITAL BUSINESS AUTOMATION
29 |
RPA AND BPMS ARE COMPLEMENTARY SOLUTIONS
Acceleration Departmental
Analysts NO CODE RPA
Dev QA Architect API Manager Administrator
SDLC Analyze Design/Code Develop Test Run
BPMS Transformation
© 2018 Software AG. All rights reserved.
30 |
EXAMPLE
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LOAN REQUEST
Starts
the process Search
customer
in SAP
Credit
Rating
Risk?
Approved Offering
declined
Proposal
submitted
Send Proposal
Prospect
yes
no
accepted
declined
Create
Proposal
Clerk Four-Eyes
Principle
Manager
Automated Task
User Task
RPA
31 |
DYNAMIC APPS PLATFORM INTEGRATED PROCESS, CASE & ROBOTIC AUTOMATION
© 2018 Software AG. All rights reserved.
CLOUD DATABASES ERP CRM
Adapter Adapter Adapter Connector
Service API API Service
Start
Task
Task End
Human workforce Virtual workforce Hybrid workforce
WORK AUTOMATION
DYNAMIC PROCESS
ORCHESTRATION
PREDICTIVE, CLOSED-LOOP
ANALYTICS
MARKET LEADING
INTEGRATION
LOW-CODE DEVELOPMENT
DATA SOURCES
INT
EG
RA
TIO
N
OR
CH
ES
TR
AT
ION
W
OR
K
MA
NA
GE
ME
NT
RPA