websites stress me out!
DESCRIPTION
We are all impacted by things that just don't work like we expect them too. These daily hassles simply add up to STRESS.TRANSCRIPT
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Usability inpeople’s lives
World UsabilityDay 2007
James Breeze,Chief Experience Officer
and IT Psychologist
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Unusable technology is boring
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How much time do you waste?
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That’s expensive
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THAT COSTS!
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Burying your head in the sand
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What does that do to your business?
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Brand?
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Lost Opportunities
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Access
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Access
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Let’s observe
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Decreased productivity andperformance
Increased verbal and physicalabuse
Increased self focusIncreased absenteeism,tardiness and attrition
Feelings of inadequacy - Notable to do things right
Feeling unsafe
Inability to copeFeelings of helplessnessfrustration and powerlessness
Increased use of nicotineBehavioural changes
Costs $$Increased chance ofpsychological problems
Increased errors in judgementFatigue and inattention
ResultPotential impact
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• 1 in 3 adults suffers from moderate to extreme stress.
• Increase of nearly 40% in just 4 years. (IBOS Survey 2004)
• Stress-related workers compensation claims have increased by 400% inthe last 10 years. (WorkCover June 04).
• Average claim costs, in NSW, were over $23,000 ea (WorkCover June 04)
• The total cost of Australian workplace stress, is now estimated to be $1.2billion pa. (ACTU)
• Work-related stress accounts for the longest stretches of absenteeism.(National Health and Safety Commission, July 04)
• The average NSW claimant, takes over 20 weeks off work, a year.
• WHO lists stress at work, as one of the top ten key determinants of poorhealth
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It’s the daily hassles, rather than majorlife events, that are most stressful
(Kanner, 1981)
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‘A field study identified twenty-two ways thatautomated hospital systems can result inthe wrong medication being dispensed to
patients.’ Nielsen, 2005
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And non-automated dispensing?
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Car crash?
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We can help!
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Involve people in your projects
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Be healthy, consider usability
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usableworld.com.au
www.objectivedigital.com