week 12 ethics.leadership
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Business EnglishProfessor Hayashi
TodayAttendance/Homework Check ReviewVocabularyLanguage ReviewDiscussionCase Study
Review - TradeWhich of the following belong to OPEN MARKETS and which of the following belong to PROTECTED MARKETS?
laisser-fairedumpingregulationssubsidisequotas
OpenOpenProtectedProtectedProtected
Review - Trade Choose the correct verb to complete the sentences.
1)If you (give us / ’ll give us) a 15% discount, we (‘ll place / place) a bigger order
2)(Would / Does) it help you if we (sent / are sending) the product by express mail?
3)(Will you deliver / Do you deliver) by the end of the week if we (pay / ‘ll pay) the shipping fees?
4)If you (will lower / lower) your price by 7%, we (buy / ‘ll buy) at least 1,000 units.
5)If we (will join / joined) an association, we (would get / will get) a better price on the product.
______ ______
_____ ____ __________ ___ _____ ___ ___ _____ _____
Review - Trade When making negotiations, what are the seven stags according to our textbook?
RESPECT
eady yourselfxplore each other’s needsignal for movementrobe with proposalsxchange concessionslose the dealie up loose ends
Review - TradeTry to sell something to one of your group members.
Use the ‘useful language’ on negotiating
Review - QualityFill in the blanks:
1)Quality control involves checking for _______ before selling goods .
2)We measure how happy our customers are with an annual __________________________________.
3)If there is a faulty product, we offer customers ______________.
4)The quality control department found several faults during one of their _______ _______.
faults
customer satisfaction questionnaire (CSQ)
compensation
routine checks
Review - QualityWhich of the following verbs are usually followed the INFINITIVE and which usually go with the GERUND?
intendappreciatecontemplateguaranteeoffermeansuggest
infinitivegerundgerundinfinitiveinfinitivegerund & infinitivegerund
Review - QualitySHOUT OUT as many of the ‘useful language’ expressions as you can remember for complaining/dealing with complaints
Here are the headings from the useful language:
making the complaint / showing understanding
explaining the problem / getting the factsinsisting / making excuses, denying responsibility
threatening / promising action
Vocabulary – Pg. 93Exercise A & BIf you finish, discuss page 92
trustworthy law-abiding corrupt
a slush fund a sweetener compensation
insider trading industrial espionage
disclosure
a whistleblower a fraudster a con artist
a bribe a bonus a commission
fraud secrecy integrity
a confidentiality agreement
a cover up a whitewash
H H ______ D
D D ___________
D D ________
____________ H D D
______ D
D ______ H
______________________ D D
Vocabulary – Pg. 93Exercise B:1) law-abiding2) a slush fund3) industrial espionage4) a whistleblower5) a bribe6) integrity7) a confidentiality agreement
Language Review – Pg. 96Exercise Ae, d, h, g, a f, b, c
Language Review – Pg. 96
Language ReviewDo exercise F on page 97 with a partner
Tell a partner a story and try to use:- past continuous I was playing(set the scene/background info)- past perfect I had studied(events which happen before the story)- past simple I drank(events in the story)- present perfect I have agreed(present results of the story)
LeadershipExercise A & B – pg. 101
indecisive formal inaccessible, remote
demotivating
uncharismatic cold thoughtless cautious
incautious, careless
unadventurous inflexible, rigid
-
unaggressive unenergetic, lazy
unpersuasive closed
unattractive
Language Review – Pg. 103Defining vs. Non-Defining ClausesExercise A, B
Exercise A1.which or that2.which or that3.who4.who5.who6.who7.which or that
Exercise B1.which or that, where2.who3.which4.who5.who
DiscussionGo through exercise A, B on page 104 – 105
Homework!page 128 – 129ONLY vocabulary exercises