welcome micronet!
DESCRIPTION
Welcome Micronet!. TAM: Susan Tobes Enterprise Windows: Mike Blasingame Enterprise UNIX: Jeff Makaiwi Database Services: Karen Kato Web Applications: Vahid Nadi Data Center: Steve Aguirre DOCS: Michelle Bautista. Technical Account Management. http://tam.berkeley.edu [email protected]. - PowerPoint PPT PresentationTRANSCRIPT
Welcome Micronet!
TAM: Susan TobesEnterprise Windows: Mike BlasingameEnterprise UNIX: Jeff MakaiwiDatabase Services: Karen KatoWeb Applications: Vahid NadiData Center: Steve AguirreDOCS: Michelle Bautista
Technical Account Management
•http://tam.berkeley.edu•[email protected]
Account ManagementMarketing and
CommunicationsServices Development
Account Management•Single point of contact for new IST solutions
•Manage customer relationships•Identify customer requirements•Recommend and design IT solutions
•Provide project management for short-term IST service delivery
Marketing and Communications
•Develop IST marketing plans•Promote IST services and solutions•Manage IST customer communications
•Manage the Services and Solutions catalog
Services Development •Identify technology solutions with potential for campus application
•Collaborate with IST Service Providers to develop new or enhanced IST service offerings
•Develop strategic partnerships to enhance IST product offerings
Enterprise Windows Services
Enterprise Windows Services
•Server Provisioning–Physical (Dell Blade)–Virtual
–Standard–Enhanced
•System Administration–Bronze–Silver–Gold
Enterprise Windows Services
•CalShare•Web Hosting
–CalWeb–Web Farm
•Certificates–Verisign SSL–Self-Signed Microsoft SSL
Enterprise Windows Services
•Active Directory–CalNetAD forest–Encrypted File Service (EFS)–Distributed File System (DFS)–Exchange 2007 Root Server
Enterprise UNIX Services
Enterprise UNIX Services•Supported Operating Systems
–RedHat Enterprise Linux 5 (CentOS possible)–Solaris 10–IBM AIX 6
•Server Provisioning–HP – Opteron (DL xx5 series)–Sun – SPARC–IBM – pSeries Power5/6
Enterprise UNIX Services
•System Administration–Bronze –Silver –Gold
•Web and Compute Hosting–CalWeb Pro–UNIX Web Farm – Dev, QA, Prod
Database Services
Database Services
•Service Packages–Supported Database Platforms•MySQL 5.0 (~60 applications)•Oracle 10g (~35 applications)•PostgreSQL 8.2 (~5 applications)•SQL Server 2005 (~40 applications)
Database Services•Basic Package
–MySQL 5.0
•Bronze Package–MySQL, Oracle, PostgreSQL, SQL Server
•Silver Package–MySQL, Oracle, PostgreSQL, SQL Server
•Gold Package–SQL Server, Custom
Web Applications
Web Applications•Consulting services •Software development services•Operations support and application
management •Security Applications•CalWeb-in-a-box
Web Applications
•What is CalWeb-in-a-Box?–pilot service –Joomla, Drupal, and Wordpress installation –MySQL database.
•Who are the targeted clients for CalWeb-in-a-Box?–ideal for small departments without technical staff–campus departments as well as faculty members
Web Applications
•Features and benefits•Additional fee based services•Service Limitations•Request this service:
Windows Application Example
•Services Purchased –Windows IIS Webfarm–SQL Server Bronze Package–Web Applications Development
Customer Examples•Our Unit – Unix Webfarm and Basic MySQL
•Berkeley Equipment Tracking System – Windows Webfarm, SQL Server Bronze Package & Web Application Services
•Cashiers Deposit System – Unix Webfarm, Oracle Bronze Package & Web Application Services
•myBerkeley App – Colo Windows Servers & Oracle Gold Service Package
Co-location/Data Center Services
Co-location/Data Center Services
•10,000 square ft of floor space•7224 rack units in 180 racks
–47 departments/organizations hosted
•Physical security•Conditioned power and cooling•Redundant network connectivity•Operational monitoring
Co-location/Data Center Services
•Future Plans•Mark Twain space•Redundant UPS•Sustainability improvements
Departmental On-site Computing (DOCS)
Services
Departmental On-site Computing (DOCS)
Services •DOCS Subscription
- provide ongoing maintenance and support- desktops and/or servers (in-house or datacenter)- Apple and Windows (+ Parallels) support teams- 8-5 M-F, within the local area- subscribe partial units, work with dept tech staff
Departmental On-site Computing (DOCS)
Services •DOCS Hourly
- technical support and assistance- Apple & Windows
•Examples of hourly- mass imaging and roll-out- emergency server support during leaves/vacations- technical consultation on Apple servers- and others (inventory, Parallels images)
Departmental On-site Computing (DOCS)
Services •DOCS Hardware Support-Official Campus Warranty Repair Unit
-Apple, Dell, and Lenovo; partnered support for Sony, Toshiba
- Data backup and recovery- Both in warranty and out of warranty machines- Service available for personally owned machines
-campus users (staff, faculty, students)
-Located at Hearst Field Annex-next to the Scholar’s Workstation
Departmental On-site Computing (DOCS)
Services •Future DOCS Pilot programs- PDA/Smartphone support- Thin Client (IST Pilot)- Emergency Server support- Future partnerships to provide campus discounts- Mac OS X Server calls to Apple
Contact [email protected] for more information.
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