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Today’s Producers

Sharon Streams

WebJunction Content Manager

Kendra Morgan

WebJunction Program Manager

Online Patron Training: A Project Overview

March 23rd, 2011

Kendra Morgan, WebJunctionJon Worona, San Francisco Public LibraryBrian Bannon, San Francisco Public Library

In the library…

Anywhere, anytime

Project Scope

Research Current Trends

National Survey Findings

1.

2.

3.

4.

5.

National Survey Recommendations

1.

2.

3.

4.

5.

1. E-learning2. Partnership with WJ3. The approach we took

“…We need to bring learning to people instead of people to learning..."

Elliott Masie

Job and Career focus – unemployment 12% Unemployed; Employed; Career Changers Just Started; Mid-Search Prepare for Application and Interview

PROJECT OUTCOMES

PROJECT OUTCOMES

Templates Consistent learning expectations Workflow

PROJECT OUTCOMES

Script Outline Content Timing

PROJECT OUTCOMES

Production Talent Media Support Web Support Time

PROJECT OUTCOMES

Deliverables WebJunction: Needs Assessment (45% chose

employment help) sfpl.org/jobsites Chinese (Cantonese) & Spanish

Next Steps Expanding Online Learning for

Public and Staff Partnerships

What’s Next?

Webinar, March 29th – Developing Online Tutorials

Stay Involved

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webjunction.org/patron-training

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