WELCOME

THIS PRESENTATION WILL BEGIN AT 15:00

ADAPTING SERVICES, TRAINS AND STATIONS TO COVID-19

Agenda

1. Welcome – Chris Penn

2. Maintaining a safe railway for staff and customers – Justin Willett

3. Adapting our trains – Steve Lammin

4. Passenger experience – Jenny Saunders

5. Q&A

Maintaining a safe railway for staff and customersJustin Willett, GTR Head of Safety and Environment Standards

Our strategic priorities

1. Ensure the safety and health of our colleagues and our customers

2. Operate a safe, On Time railway for those that need it most

3. Support the vulnerable at this most challenging of times

4. Ensure that we have a sustainable business when this pandemic recedes

Our safety challenge

• To act upon the advice of the Government, the Rail

Industry and Public Health England; and understand

the impact points in the delivery of our train service.

• Manage our Covid-19 “step-up” strategy to keep it

balanced with existing railway safety measures.

Supporting our workforce

• GTR is part of the Rail Industry Covid-19 Forum where high-level principles for managing the risk of exposure to COVID 19 have been agreed

• Working with the unions, our in-house chief medical officer and some of the management structure teams we've put in place, notably COVID working group

• Review staffing and working arrangements to provide assurance that the social distancing guidelines are achievable

• Provide employees the facility and ability to handwash with soap and water or alcohol-based hand sanitizers

• Review and ensure provision of appropriate equipment to employees and contractors

Adapting our processes

To keep our railway safe, some of our processes have been adapted to support or adhere to the current advice. These include:

• Enhanced cleaning – in customer and staff areas and ensuring our staff facilities, such as depots, have been reviewed to accommodate two metre social distancing.

• Maintenance and repair crew working with social distancing guidelines when discussing jobs with local teams and carrying out work.

• Allowing longer for tasks in times of disruption – i.e. a driver resetting the passengers comms, to ensure that all the relevant Covid-19 safety measures are carried out.

Social distance interface

Working with front line teams to apply our Covid 19 strategy

framework, which includes:

• Understanding new customer behaviours – queuing, social

distancing and different travelling times

• And that we will only be able to accommodate 15-20% of

customers on a train with two-metre social distancing

Adapting our trainsSteve Lammin, GTR Engineering Director

Process Innovation

• Use of Micro-Fibre material

• Electrostatic cleaning

• Dry steam cleaning

• UV technology

• Improved sanitisers and

virucides

Enhanced Cleaning Arrangements

Adapting our trains

2,800 – every carriage cleaned

and sanitised every night

including berth cleans

860 – cleaning staff

24,000 cabs – sanitised at

terminus stations in April

5000l – cleaning liquid used on

trains per period

ZoonoZoono bonds to

surfaces to create a

protective layer

The virus’ protein shell is

disabled on contact

The virucide provides

long-lasting protection

The layer of microscopic

pins attracts pathogens,

including COVID-19

On 22nd April GTR introduced a new virucide disinfectant - Zoono Z-71 Microbe

Shield - to clean stations, depots and trains. Cleaners have now treated all of our

trains with the product and continue to clean on trains and sites on rotation.

Independently tested.

Train Cleaning Record app

• New app launched

• Searchable by unit

number/class to view

• Asset Management System

data

• Reporting – Power BI, AMS

Adapting our passenger experienceJenny Saunders, Great Northern and Thameslink Customer Services Director

Passenger flow

systems in place with

teams monitoring the

number of passengers

entering the station

Hand sanitiser

station

Floor queuing

vinyls will be placed in

front of TVMs, ticket

offices and information

desks

Vinyls to be placed along

whole length of platform.

Station teams to be very

visible. One-way systems to

be created where needed.

Entering the

unpaid side

off Station

Floor vinyls and

posters directing

people around

the station

Entering

the Train

Entering the paid

side of the station

Entering the

platform

OBS/Conductor to remain in

intermediate cabs, unless for

accessibility or an

emergency. Trains cleaned

regularly with Zoono.

Around the Station

Social distancing Floor vinyls

around whole station, digital

signage on CIS screens,

posters and staff wearing new

HVs with same message

Colleagues will be making

announcements on roving

microphones

Customer journey touchpoints

Station Control Measures for social distancing

Even before our passengers arrive at our stations, they will already have made contact with our control measures through

our press and marketing campaigns advising them not to travel unless absolutely necessary – and if they must, how to

stay safe.

Every station will have a passenger management plan in place so our people can limit numbers entering the station, and

keep passengers moving while maintaining social distance.

Drivers will make

announcements reminding

passengers of the need for

social distancing

Keeping staff and passengers safe on trainsWe will be monitoring the flow of our passengers and once on the train they will be guided to stand well apart from

one another and prevented from sitting in close proximity by chair signage.

Signs are being

placed on doors,

windows and

passenger

information

screens to social

distance

The number of

passengers

boarding trains

will be limited by

the number

allowed onto the

platform

First class

carriages are de-

classified providing

more space if

required

Tickets will not be

inspected on trains

All touchpoints

(doors, buttons,

toilets, rails, tables)

will be cleaned with

the Zoono virucide

Q&A