welcome to derby. 2 david gale principal ict consultant e-derby strategy
TRANSCRIPT
Welcome to Derby
2
David GalePrincipal ICT Consultant
e-Derby Strategy
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Welcome to“The Restaurant”
e-Derby Strategy
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MENU TABLE D’ e-GOVERNMENT
CHEF’S HOMEMADE WEBTABLE SOUPOR
CITIZEN PORTAL WITH PEANUT SAUCEOR
MUNICIPALITY & GUINESS PATE
HALF-BAKED LOCAL INITIATIVEIn a Wine and tarragon Sauce, Fjord Style
ORTHICK CUT CENTRAL GOV OBJECTIVE
With Yorkshire PuddingOR
UNSUSTAINABLE POINT SOLUTIONServed with a smattering of Categorisation Schemes
SHARED SERVICES & THICK CUSTARDOR
WAFER THIN MINTEfficiency Style
e-Derby Strategy
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Team A: Gratin Dauphinoise
e-Derby Strategy
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Team B: Grated Carrot
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Team C: Apple Strudel
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What do we need to cook our meal?
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Is this really sustainable?
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The Vision
“Good food at a reasonable price”
or
“The finest food for customers of distinction”
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It’s worth investing in a decent kitchen
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“If our objective is to provide better service at a reduced cost, then we must recognise that information is a corporate asset that requires careful management to achieve our goals.
The ability of an organisation to use its wealth of knowledge is defined by its capability to access and share information flexibly and securely, irrespective of format, location or delivery mechanism.”
e-Derby Strategy
e-Forms
e-Forms
e-Forms / e-Payments Local Scanning
Derby DirectOn-Line
Derby DirectiDTV
Derby DirectKiosk
Derby DirectResponse
Derby DirectOffices
Derby DirectContact Centre
COMMUNITY WEBS & DERBY.GOV.UK
MAIL SMS e-MAILFACE TO
FACETELEPHONE
Derby Direct Customer Services
KNOWLEDGE MANAGEMENT
Document ImagingEDRMS
Collaboration
Customer Services Information System
INTEGRATION HUBworkflow
business process mapsmessaging
DCCBack-Office
Services
PARTNER SYSTEMS- Derby City Partnership- Derbyshire Partnership- NHS Direct- Central Government- Small Business Service
INFORMATIONSERVICES
A to ZDerbynet
GazetteersGIS
FULFILMENT - Letters - Telephone - Faxes - SMS
Remote Office StaffMobile Advisors
PartnersHome Workers
Content Management Virtual Call Centre
Active Directory
REMOTE & MOBILESOLUTIONS
Web MailMobile Applications
Extranet
Connectivity Hub
D Gale - Derby City Council
Security Management
Citizen ID & Authentication
Service Access Points Service Access Channels Web ServicesStrategic Framework - Deployment Status
e-Derby Strategic IT Framework
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Pros & Cons of the Strategic Approach:
• slower initial delivery of menu• high level of initial investment• not tied to specific point solution
• reduces long term costs• defines standards• delivers interoperability and integration• provides flexible framework• enables business process change
e-Derby Strategy
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e-Derby Strategy
Benefits Education
Health Police
e-Forms
e-Forms
e-Forms / e-Payments Local Scanning
Derby DirectOn-Line
Derby DirectiDTV
Derby DirectKiosk
Derby DirectResponse
Derby DirectOffices
Derby DirectContact Centre
COMMUNITY WEBS & DERBY.GOV.UK
MAIL SMS e-MAILFACE TO
FACETELEPHONE
Derby Direct Customer Services
KNOWLEDGE MANAGEMENT
Document ImagingEDRMS
Collaboration
Customer Services Information System
INTEGRATION HUBworkflow
business process mapsmessaging
DCCBack-Office
Services
PARTNER SYSTEMS- Derby City Partnership- Derbyshire Partnership- NHS Direct- Central Government- Small Business Service
INFORMATIONSERVICES
A to ZDerbynet
GazetteersGIS
FULFILMENT - Letters - Telephone - Faxes - SMS
Remote Office StaffMobile Advisors
PartnersHome Workers
Content Management Virtual Call Centre
Active Directory
REMOTE & MOBILESOLUTIONS
Web MailMobile Applications
Extranet
Connectivity Hub
D Gale - Derby City Council
Security Management
Citizen ID & Authentication
Service Access Points Service Access Channels Web ServicesStrategic Framework - Deployment Status
e-Derby Strategic IT Framework
17
Video Case Study
e-Derby Strategy
e-Forms
e-Forms
e-Forms / e-Payments Local Scanning
Derby DirectOn-Line
Derby DirectiDTV
Derby DirectKiosk
Derby DirectResponse
Derby DirectOffices
Derby DirectContact Centre
COMMUNITY WEBS & DERBY.GOV.UK
MAIL SMS e-MAILFACE TO
FACETELEPHONE
Derby Direct Customer Services
KNOWLEDGE MANAGEMENT
Document ImagingEDRMS
Collaboration
Customer Services Information System
INTEGRATION HUBworkflow
business process mapsmessaging
DCCBack-Office
Services
PARTNER SYSTEMS- Derby City Partnership- Derbyshire Partnership- NHS Direct- Central Government- Small Business Service
INFORMATIONSERVICES
A to ZDerbynet
GazetteersGIS
FULFILMENT - Letters - Telephone - Faxes - SMS
Remote Office StaffMobile Advisors
PartnersHome Workers
Content Management Virtual Call Centre
Active Directory
REMOTE & MOBILESOLUTIONS
Web MailMobile Applications
Extranet
Connectivity Hub
D Gale - Derby City Council
Security Management
Citizen ID & Authentication
Service Access Points Service Access Channels Web ServicesStrategic Framework - Deployment Status
e-Derby Strategic IT Framework
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Team A: Gratin Dauphinoise
e-Derby Strategy
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Team B: Grated Carrot
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Team C: Apple Strudel
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e-Derby Strategy
e-Forms
e-Forms
e-Forms / e-Payments Local Scanning
Derby DirectOn-Line
Derby DirectiDTV
Derby DirectKiosk
Derby DirectResponse
Derby DirectOffices
Derby DirectContact Centre
COMMUNITY WEBS & DERBY.GOV.UK
MAIL SMS e-MAILFACE TO
FACETELEPHONE
Derby Direct Customer Services
KNOWLEDGE MANAGEMENT
Document ImagingEDRMS
Collaboration
Customer Services Information System
INTEGRATION HUBworkflow
business process mapsmessaging
DCCBack-Office
Services
PARTNER SYSTEMS- Derby City Partnership- Derbyshire Partnership- NHS Direct- Central Government- Small Business Service
INFORMATIONSERVICES
A to ZDerbynet
GazetteersGIS
FULFILMENT - Letters - Telephone - Faxes - SMS
Remote Office StaffMobile Advisors
PartnersHome Workers
Content Management Virtual Call Centre
Active Directory
REMOTE & MOBILESOLUTIONS
Web MailMobile Applications
Extranet
Connectivity Hub
D Gale - Derby City Council
Security Management
Citizen ID & Authentication
Service Access Points Service Access Channels Web ServicesStrategic Framework - Deployment Status
e-Derby Strategic IT Framework
24
e-Derby Strategy
Imagine a shared framework that enables multiple agencies to respond, in a joined-up way, to a case raised in a community, on behalf of a vulnerable citizen…
…with responsive, automated, inter-agency processes, that ‘close the loop’ between front and back offices…
…providing a secure, collaborative environment for information sharing, governed by policies designed to protect citizens…
…linked to a customer-centric environment that gives everyone visibility of the actions being taken to resolve that case.
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“Eat, drink, and be merry,for tomorrow we may diet.”
Harry Kurnitz
Q & A
[email protected]+44 7703 460360
www.sitfo.org
e-Derby Strategy