welcome to salesforce wave the analytics cloud
TRANSCRIPT
Welcome to Salesforce Wave the Analytics Cloud Mike Wood [email protected] EMEA Wave Lead Robbert Douma [email protected] Director , Solution Engineering
Safe harbor statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
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Safe Harbor
Customer Data Revolution 90% of the world’s data created in the last 12 months
10X Mobile Data by 2018
19X Unstructured
Data by 2020
50X Product
Data by 2020
Data is the Key to Unlocking Customer Insight
Build Better Products
Close Deals, Faster
Keep Customers for Life
Deliver Better Service
Create Better Campaigns
“Intensive users of analytics are 2.6 times more likely to have a significantly higher ROI than competitors.” McKinsey & Company
Introducing Wave: The Salesforce Analytics Cloud
Everyone Can easily get answers and insight
Mobile Insights to Action
Platform For any data, any app
Analytics for the rest of us
Everyone Can easily find insights
Mobile Insights to action
Platform For any data, any app
Salesforce Enters BI Market with a Bang
“Salesforce.com will not be left out of the big data boom, and it’s hitting it in a way that suits its mainstream customers…”
“It was slick, easy, secure and powerful. No doubt, this is a rare combo for an enterprise app.”
“GE Finance executives couldn't find enough good things to say about Wave. The superlatives included "disruptive, revolutionary, simple, fast, game-changer," and the future.”
SOS Self-Service Communities
Mobile Self-Service
Social Customer Service Email
Phone/ CTI
Live Chat
Agent Console
Knowledge Base
SLAs & Entitlements
Collaboration Analytics Analytics Cloud
Salesforce1 Mobile App APIs AppExchange Desk
SOS Self-Service Communities
Mobile Self-Service
Social Customer Service Email
Phone/ CTI
Live Chat
Agent Console
Knowledge Base
SLAs & Entitlements
Collaboration Analytics Analytics Cloud
Salesforce1 Mobile App APIs AppExchange Desk
Unlock the Power of Self-Service Analytics
Simple user interface, inspired by consumer apps
Interactive dashboards for business insight
Drill to any data point, lightning fast
Everyone Gets Answers Faster than Ever
Self Service
SOS Self-Service Communities
Mobile Self-Service
Social Customer Service Email
Phone/ CTI
Live Chat
Agent Console
Knowledge Base
SLAs & Entitlements
Collaboration Analytics Analytics Cloud
Salesforce1 Mobile App APIs AppExchange Desk
SOS Self-Service Communities
Mobile Self-Service
Social Customer Service Email
Phone/ CTI
Live Chat
Agent Console
Knowledge Base
SLAs & Entitlements
Collaboration Analytics Analytics Cloud
Salesforce1 Mobile App APIs AppExchange Desk
Explore Any Data, From Any Location
Mobile first user experience, slice & dice any data
Create responsive dashboards on-the-go
Present right from your phone
Answers at Your Fingertips
Mobile
“BI is the number two priority in mobile applications for the first time ever, trailing only email.” Dresner Advisory Services
SOS Self-Service Communities
Mobile Self-Service
Social Customer Service Email
Phone/ CTI
Live Chat
Agent Console
Knowledge Base
SLAs & Entitlements
Collaboration Analytics Analytics Cloud
Salesforce1 Mobile App APIs AppExchange Desk
SOS Self-Service Communities
Mobile Self-Service
Social Customer Service Email
Phone/ CTI
Live Chat
Agent Console
Knowledge Base
SLAs & Entitlements
Collaboration Analytics Analytics Cloud
Salesforce1 Mobile App APIs AppExchange Desk
Data-Driven Collaboration, Baked Right In
Share in Salesforce, no export or email needed
Analytic apps distributed to any user
Secure sharing across your organization
Have a Conversation with Your Data
Collaboration
SOS Self-Service Communities
Mobile Self-Service
Social Customer Service Email
Phone/ CTI
Live Chat
Agent Console
Knowledge Base
SLAs & Entitlements
Collaboration Analytics Analytics Cloud
Salesforce1 Mobile App APIs AppExchange Desk
SOS Self-Service Communities
Mobile Self-Service
Social Customer Service Email
Phone/ CTI
Live Chat
Agent Console
Knowledge Base
SLAs & Entitlements
Collaboration Analytics Analytics Cloud
Salesforce1 Mobile App APIs AppExchange Desk
Secure, Cloud Platform for Any Data
“By 2017, more than 50 percent of analytics implementations will make use of event data streams generated from instrumented
machines, applications and/or individuals.” Gartner
Connect to any source, delivered in the cloud
Any type of data, not just structured
Build multi-data analytic apps
Security & Governance you have come to expect
Connect and Mash-up Any Data
Platform
SOS Self-Service Communities
Mobile Self-Service
Social Customer Service Email
Phone/ CTI
Live Chat
Agent Console
Knowledge Base
SLAs & Entitlements
Collaboration Analytics Analytics Cloud
Salesforce1 Mobile App APIs AppExchange Desk
SOS Self-Service Communities
Mobile Self-Service
Social Customer Service Email
Phone/ CTI
Live Chat
Agent Console
Knowledge Base
SLAs & Entitlements
Collaboration Analytics Analytics Cloud
Salesforce1 Mobile App APIs AppExchange Desk
“Secret-Sauce” Allows Limitless Exploration
Compression increases speed, & allows mash-ups
Key-value store offers flexibility, for any data
Inverted index delivers speed for real-time queries
Import & Query Any Data, Fast
Search Based
Growing Partner Ecosystem
Integration Partners Consulting Partners Predictive Partners ISV Partners
Leading Information Providers Across Every Industry
Introducing Wave: The Salesforce Analytics Cloud
Everyone Can easily get answers and insight
Mobile Insights to Action
Platform For any data, any app
Analytics for the rest of us
Everyone Can easily find insights
Mobile Insights to action
Platform For any data, any app