Welcome toSeagull-Servicing

Presentation

Important Features

• Customers can register complaints online – no need to use email or phone call

• Employees can send reports from their mobile phones – no need to use laptop or internet

• Reports available quickly and easily• Analysis of complaints, employees performance,

product performance with help of graphs

Register Complaint, Sign-In & Create Account

Customers can click here toRegister their complaint online

You can Log in here with your Username & Password

To use this software for Free Trials of one Month, you can click here

to create your Account.

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Home Page after sign-in

You can see list of customer complaints

and their status

You can see Various tabs for

Creating Masters and

viewing reports

Create Regions, sub-regions

You can create regions and sub-regions –

separate for domestic & International markets

Create Products Master

You can add products information, manually, or upload your Excel file

in given format.

Create Employees Master

You can list your employees here with their status (A, VA or E), create their

Usernames-Passwords for log-in, and also define their reporting route.

Create Customer Master

You can add customers

manually, or upload your Excel

file in given format. Employee

also can add a new customer from his side.

Common Reasons of Product Failure

You can list common reasons of failures or complaints here. This makes it easy for

Service Employee to log complaints properly and also for your reason-wise analysis. This also can be filled by employee, if required.

Register Complaints received by mail/phone

Complaints (other than those

submitted online by customers), received

by email, or over phone can be added

here. It can be defined whether

complaint is to be attended at site or within your service

center.

View Complaints’ Reports for Analysis

You can view here the records/reports of complaints

attended indexed either on Products, or Customers or Complaints

Performance Reports of complaints handling

You can measure here the response time performance of employees for

handling complaints

Calculate - MTBF

One Reliability Measure of a product – MTBF (Mean Time

Between Failures) can be calculated here – either for a

specific model or product group.

Graphical Analysis – Products & Employees

You can see graphical analysis for products complaints/failures and also for employees performance

Reporting by Employee

Servicing person can fill in his service report from his mobile phone, immediately after

attending the complaint. He can attach any letter collected from customer, or also can

attach any photograph of site conditions etc.

User Guide

A description note about the Seagull-

Servicing software is available at all times

from one of the navigation buttons

on homepage