welcome to the new online banking! · pending and processed transactions pending transactions all...

Online Banking Overview: Table of ContentsOnline Banking Overview: Table of Contents

Welcome! Customer Support

Main Accounts Page

Individual Account View

My Money Spending Charts

Quick Banking Tool

Transfers / Payments / Deposits Tab

Mobile Banking Tab

My Documents Tab

Service Center Tab

Service Center – Card Rewards

Upcoming Enhancements

Browser Requirements

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Pages 3, 4

Pages 5‐7

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Pages 10‐12

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Pages 17, 18

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Welcome to the new Online Banking!

Welcome to the New Online Banking Website!Welcome to the New Online Banking Website!

Thank You! We appreciate you joining the Online Banking Pilot and helping us identify areas where we can make Online Banking even better!

Questions, Comments? Give Us A Call!If you have any questions about the Online Banking Website or Pilot, call 24‐Hour Banking at 800‐987‐7237 (Monday – Friday 6:00 a.m. to 9:30 p.m. PT or Saturday 6:30 a.m. to 3:00 p.m. PT).

Tell Us What You ThinkThank you again for participating in the Online Banking Pilot. Now that you have had an opportunity to explore the new site, and experience the new features and enhancements ‐ we want your feedback.

Your comments and suggestions are extremely valuable and will help ensure we provide a great Online Banking experience for our customers. Please complete the Online Banking Pilot Survey and tell us what you think about the new website design, layout, functionality – and your overall experience.

If you have an issue or question about the new Online Banking website, please contact 24‐Hour Banking for assistance.

Take Our Survey

Tell us what you think – select the survey link the upper right corner of the

My Accounts page.

We look forward to your feedback and thank you again for being part of the Online Banking Pilot!

Main Accounts PageMain Accounts Page

New Top Navigation!

Consistent menu options across the top of all pages.

New My Accounts Page!

Easily view your whole banking relationship at a

glance. Navigate to individual accounts for additional information or

transaction options.

Quick Banking Tool!

Pay a bill or transfer money between accounts ‐ without leaving the My Accounts page.

View Messages!

Quickly see when your statement is

ready or view other important messages.

Access the Old Online Banking Site

You have the option to temporarily go back to the old Online Banking

website.

Top Navigation MenuTop Navigation Menu

Home Button

Go home to the Main Accounts page anytime.

My Accounts

Quickly navigate to any of your accounts

from any page.

Transfer / Payments / Deposits

Pay Bills, Account Transfers, Send & Receive Money,

Make a Deposit, and more.

Mobile Banking

Download the Mobile App, enroll in Text

Banking or sign up for Account Alerts.

Service Center

Manage your accounts with alerts, messages, profile changes, and other service options.

My Documents

Enroll or view your Online Statements and other account

documents.

Sub Menus

Navigate through additional options under each Main Menu Tab.

Individual Account InformationIndividual Account Information

Account Summary

View your account balances, available balances, pending deposits and withdrawals.

Transaction Summary

View all transactions including date, description, amount, and balance. Update spending

categories or add notes to help budgeting. Start with 2 years of transactions and build up to 5

years.

Account Actions

Account servicing with quick links here. Calendar helps you budget your monthly

transactions.

Pending and Processed TransactionsPending and Processed Transactions

Pending Transactions

All pending transactions that impact your available balance will be itemized at the top of your Transaction History. Pending

transactions are italicized to stand out from posted transactions.

Notes & Categories

Click on the triangle next to your transaction to get more details or add a note to a transaction. To update/change the assigned category for your spending charts, click on

the drop down in the category field.

Search TransactionsSearch Transactions

Search Transactions

After clicking on “New Search” from your transactions, find any item in your history. Filter your

search by date, transaction type, category, description, amount, or check number.

New Search!

Looking for a specific check, purchase, or deposit? Search more than 24 months of

history and find any item quickly.

My Money Spending ChartsMy Money Spending Charts

Thanks to feedback we have received, we’ve identified some enhancements that need to be made to the My Money tool.

What This Means for YouLater this summer, you will no longer see the My Money tool when you log into your account. A new My Money tool, with improved categorization and functionality, will be available at a later date.

Important Note: If you are currently using the My Money tool, and/or are manually categorizing your transactions, please note that this information will no longer be available when the My Money tool is removed from the website.

Quick Banking ToolQuick Banking Tool

Quick Banking

Located on the left side of the My Accounts Page and each Individual Account Page. Quickly make the most

common transactions without leaving the page.

Pay Bills

Pay one bill quickly, or follow the link to pay multiple bills, set up new billers, or manage bills.

Transfer/Make a Payment

Transfer money FROM any of your deposit accounts at U.S. Bank TO another of your deposit accounts with a simple click!Need to make a payment to your U.S. Bank credit account?

You can do that here, too!

Cash Advance

Advance money from your U.S. Bank credit account or get a Checking Account Advance from you next

schedule direct deposit.

Send & Receive Money

Quickly send money to anyone with an email address or mobile phone number, or receive money sent to you.

Transfers / Payments / DepositsTransfers / Payments / Deposits

Biller Groups

Easily manage payments by grouping your bills

into categories.

Pay Bills

View, manage, and pay your bills quickly and easily. Select the triangle next to the biller name to view eBills, set up recurring payments, manage

alerts, or view recent payments. Or simply type in the amount, date, and account to make a

quick payment.

View Scheduled or Processed Payments

Select “View/Change Transactions” for a full list of any scheduled or paid bills, along with other types of payments and transfers.


Send & Receive Money

Send money to anyone with an email address or mobile phone number, both domestically and internationally.

Cash Advance

Quickly access money when you need it. Request a cash advance from your U.S.

Bank credit card, line of credit, or advance from your next Direct Deposit.


Make a Deposit

Enroll in DepositPoint and deposit checks from your home or office using Online Banking and a scanner. Save

time and trips to the bank with this easy deposit option for a minimal fee.

View/Change Transactions

View any Payments & Transfers made in the past 24 months or scheduled in the future. A simple process to adjust or cancel future

payments keeps you in control.

Mobile BankingMobile Banking

Check out Mobile Banking

Download the U.S. Bank Mobile App, enroll in Text Banking, or sign up for

Account Alerts.

My DocumentsMy Documents

View Check Images

Elect to receive check images with your Online

Statements.

My Documents

Another link to My Documents is at the

bottom of any account page.

Request Copies

Submit a request for copies of statements, checks or deposit slips.

Online Statements

Enroll in and view your Online Statements

anytime. Enjoy up to 18 months of statements at your fingertips.

Service CenterService Center

Alerts & Other Services

Enroll in and manage your Account Alerts sent via email or text message to keep track of your account activity. Quick links will navigate to the Service Center and

back to your accounts.

Service Center Menu

Update your personal profile, change security questions, redeem card

rewards, manage alerts, order checks and more.

Card RewardsCard Rewards

Individual Account View

The Rewards Center is also accessible on your Credit Card Individual Account View Page. Simply go to your Card Account and click the link for your

Rewards Balance.

Rewards Center

View Card Rewards online to track how much you’ve earned! Redeem Rewards by phone or online.

Upcoming Enhancement – Bill Pay Links Display Pop Up WindowUpcoming Enhancement – Bill Pay Links Display Pop Up Window

Enhancement – Bill Pay Links Display Pop Up Window

What You’ll Experience

When you select certain Bill Pay links, you may see a pop up window with directions on how to proceed to complete your activity.

For example, when you select Bill Pay Alerts, a new window will appear with a “Continue” button that will take you to the Advanced Settings page. From the Advanced Settings page, select the “Manage Your Bills” link to access a drop down list of billers you can work with.

This is a temporary solution until the customer experience can be enhanced.

Upcoming Enhancement – eBill RemindersUpcoming Enhancement – eBill Reminders

Enhancement eBill Reminders

What You’ll Experience Now

When you pay an eBill from the main section of the Pay Bills page, the eBill reminder will still display, even though the payment has been scheduled/processed.

To ensure you do not accidentally pay the eBill twice, please confirm that the payment has processed or is pending by reviewing the Scheduled and Past Payments sections, before submitting another payment.

In addition, the “File” an eBill option is not working correctly. Even after filing an eBill, the eBill reminder continues to display.

A future Online Banking enhancement will correct the displaying of the eBill reminders upon either paying or filing the eBill. To automatically remove the eBill reminder, you can pay the eBill after selecting Pay Now from the View eBills section.

Online Banking Browser RequirementsOnline Banking Browser Requirements

Browser RequirementsFor an optimal Online Banking experience, the following browsers are recommended:• Internet Explorer 7.0, or higher• Chrome 4.0, or higher• Firefox 11.0, or higher• Safari 3.0 , or higher

Note: You will be unable to log in to the new Online Banking if you are using any Netscape browser or versions of Internet Explorer 6.0 or lower.

Tip: Customers can locate their current software information by choosing "Help" located on the top of their browser toolbar. Then choosing the "About" option.

Browser NavigationAs an additional security measure, we prevent pages containing private information from being saved your computer. When using the browser's Back or Forward buttons, you may receive error messages from your browser requiring them to "reload" or "refresh" to go back or forward in your banking sessions.

Browsing TipsDelete your browsing history, cookies, and cache regularly to allow Online Banking to work and display properly on your home and work computers.