welcome to the workshop!. kathy paauw business owner/entrepreneur since 1995 productivity consultant...
TRANSCRIPT
Kathy Paauw
Business Owner/Entrepreneur since 1995Productivity Consultant
Business & Personal CoachSinger ~ Trainer ~ Author
92% of the respondents from arecent national survey said that they
“trust recommendations from people they know” over other forms of advertising.
The result from this survey prove that no other form of advertising or marketing beats
PERSONAL REFERRALS.
According to a Customer Service Impact Report,55% of customers are willing to make a referral
based on superior service,even more than product or price.
Even in a negative economy, customer experience is a high priority for consumers, with 60% often or always paying more for a better experience.
What system do you have in place to:
• Elevate your customer’s experience?
• Stand out from your competition?
• Help your satisfied customers refer you and your business to others?
Why?
• No writing cards one by one• No addressing and stuffing envelopes• No running to the Post Office• No forgetting to do it!
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