wemark india : advancing the art of mystery shopping
TRANSCRIPT
ADVANCING THE
ART OF MYSTERY
SHOPPING
Wemark India
Introduction
An ISO 9001:2008 Certified Company
MSPA Certified Company
A business that you cannot monitor by yourself or aretail chain with hundreds of franchise ideallyrequires our expert mystery shopping services inDelhi, India.
As a top audit and mystery shopping company, wealso offer our expert services to hotels,multiplexes and other luxury and entertainmentbusiness avenues.
About Us
Started in 2008.
WeMark India is head quartered in New Delhi (India).
Associate offices in India, Singapore, Malaysia, Thailand,Russia, UK,
UAE, Oman, Kuwait, Qatar, Bahrain, Saudi Arabia,Indonesia, Sri Lanka,
Japan, Philippines, Vietnam, Myanmar,Mauritius, Italy and Switzerland.
Board of Directors and Mentors from Indian Institute of Management,
Harvard Business School, Carnegie Mellon and DCE.
Our Presence
The company has a cost effective,
scalable and innovative business
model, which provides flexibility
for 24x7 operations.
• Around 50K+ shoppers
working with us across 106
countries.
•We conduct
over 1.50L+ mystery shopping
evaluations.
•We provide services in 106
countries of the world.
•We are present in 1069 cities in
India.
Services
Mystery
Shopping
Market
Research
Internal Audit
Mystery Shopping
Mystery Shopping providesan insight into whathappens when prospectivebuyers are in contact withyour sales and customerservice teams.
We have specifically-designed matrices,solutions, and trainingprograms to address everydomain in all the industries.WeMark uses customisedmethodologies to assesshow customers experiencevarious products andservices.
Typical Area We Cover in Mystery
Shopping
Brand Assurance/Compliance Evaluations
Customer Experience Evaluation
Customer/Guest Service Evaluations
Customer Touch Points Evaluation
Signature Employee Evaluation
Brand standards Implementation Evaluation
Competitive Benchmarking
Customer Experience Management
Service Level Quality Assurance
External and Internal Ambience
Relationship and Building Behaviour
Sales/Product Promotions
Sales Technique/Methodology
Cross selling/Up-Selling
Staff knowledge about Products and the Brand
Security Process
Telephonic Interaction Skills
Types of Mystery Shopping We Do
Experience Mystery Audits
Price Break Mystery Audits
Sales Mystery Audits
Promotion Mystery Audits
Hygiene Mystery Audits
Video Mystery Audits
Telephonic Mystery Audits
Fire and Safety Audits
MICE Audits
Competition benchmarking
Market Research
Market research is any organized effort to gather
information about markets or customers. It is a very
important component of business strategy.
Internal Audit
Internal auditing is an independent,
objective assurance and
consulting activity designed to
add value and improve an
organization's operations. It
helps an organization
accomplish its objectives by
bringing a systematic,
disciplined approach to evaluate
and improve the effectiveness of
risk management, control, and
governance processes.
Reporting Analytics
Our reporting technology
provides each client with a
variety of reports which
allows them to evaluate
everything from how their
staff addresses their
customers to what their
industry standards
are.These reports in turn
can be used to reward star
performers, provide training
to employees wherever
required and motivate them
as well.
Wemark In Media
Rated as India's No. 1
Mystery Shopping
Company by Economic
Times in 2011.
Nominated for Small
Business of the Year
Award for 2012 by
Franchise India
Wemark’s CEO was also
nominated for the coveted
prize of "Leaders of
tomorrow Awards 2011" by
ET Now.
Contact Us
WEMARK MARKETING PVT LTD
CORPORATE OFFICE (INDIA)1001, VISHWADEEP BUILDING,
DISTRICT CENTER, JANAKPURI,NEW DELHI.
For Client Query: +91 9818044621
For Shopper Query: +91 8470044622 (9:30 AM - 8:30 PM)Landline: +91 (11) 41634622
Email: [email protected]
Website : http://www.wemarkindia.com/
Thank You