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BPA Quality
Hiring!Contact Center Quality Analyst
GardenCity, NY
CompanyOverview
BPA Quality
BPA Quality is the world
leader in providing
Remote Call Quality
Assurance solutions to
the Call Center
Industry.The core of our
business is providing
Remote Call Monitoring
Services where we
evaluate interactions
between Agents and
Customers. From this
Analysis we are able to
provide detailed
feedback that can be
used to improve Agent
performance as well as
helping organizations
develop overall
strategies to improve
customer service and
maximize sales.
Whether it’s helping
construct metrics to
measure performance
or providing training to
help Supervisors coach
more effectively, our
objective is to develop
a close working
partnership with our
Clients in their pursuit
of excellence in
customer service and
customer engagement.
What you'll do...Contact Center Quality Analyst
Analyze contacts(Phone/Chat/Email/SocialMedia) for trends that willenable our clients to growand develop their teams
Attend team meetings, pepsessions, focus groups, and
training sessions asscheduled
Liaise with various BPAdepartments, i.e. Research,
etc.
Work on activities and/orprojects as requested by
the Team Leader
View full descriptionat http://ow.ly/YAfWZ
Japanese
Mandarin
Vietnamese
Korean
Language Fluencyin any of the following languages
$16-19 USD Hourly
$15-17 USD Hourly
$15-17 USD Hourly
$15-17 USD Hourly
