what does emotional intelligence include? self-awareness self-management empathy social skills...
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What Does Emotional What Does Emotional Intelligence Include?Intelligence Include?
Self-Awareness
Self-Management
Empathy
Social Skills
“Emotional Intelligence refers
to the array of personal-
management and social skills that
allows one to succeed in the
workplace and life in general”
- Emily A. Sterrett Ph.D.
“Leadership is almost all emotional
intelligence”
- Working with Emotional Intelligence
Important Important ConceptsConcepts
• Emotions are not unanalyzable “primaries” but are the consequences of ideas stored in the subconscious
• Emotions seem automatic but can be changed by changing the inputs
• There is not a conflict between reason and emotion.
• Emotions do not compel action; everyone has the power to make choices in the face of emotional responses. Even the choice of taking no action.
• Healthfully balancing emotion and reason is important to leadership success
Emotional Intelligence
““We must have the We must have the ability to experience ability to experience
emotions to be emotions to be rational. Why? Because rational. Why? Because our emotions provide our emotions provide
important information important information about how we about how we
understand the world understand the world around us.”around us.”
Judge & RobbinsJudge & Robbins
What are What are Emotions?Emotions?
Object Cognition Value Appraisal Object Cognition Value Appraisal Emotion Emotion
Emotional Intelligence
“Emotions are the form in which one experiences automatic, subconscious
value judgments”
-Edwin A. Locke
Self-Self-AwarenessAwareness
Emotional Awareness
Accurate Self-Assessment
Self-Confidence
Emotional Intelligence
“Attuning to our feelings, according to neurological
research, helps us find the meaning in data, and so
leads to better decisions. Our
emotional memory banks thus enable us
to judge information efficiently.”
- Primal Leadership
“The unexamined life is not worth living”
- Socrates
Self-Self-AwarenessAwareness
Emotional Awareness
Accurate Self-Assessment
Self-Confidence
Emotional Intelligence
“Attuning to our feelings, according to neurological
research, helps us find the meaning in data, and so
leads to better decisions. Our
emotional memory banks thus enable us
to judge information efficiently.”
- Primal Leadership
“The unexamined life is not worth living”
- Socrates
Self-Self-ManagementManagement
Self-Control
Integrity
Adaptability
Emotional Intelligence
"Anybody can become angry -
that is easy, but to be angry with the
right person and to the right degree and at the right time and for the
right purpose, and in the right way - that is not within everybody's power and is not easy."
- Aristotle
“Circumstance has no power over you. Your
inner weather is always and forever at your
command”
- Olga Rosmanith
Introspection Introspection for Emotional for Emotional
ControlControl• Identify and Name your
Emotions
• Identify Their Causes
• Change the Cause: Object/Cognition/Values
• Disengage from Sabotaging Emotions
• Consciously and Rationally Choose Actions
Emotional Intelligence
““This ability does not mean This ability does not mean that you never feel emotions that you never feel emotions or act emotionally but that or act emotionally but that
your emotions are integrated your emotions are integrated into your decisions and your into your decisions and your
behavior in a way that behavior in a way that enhances your life and lives enhances your life and lives
of those around you. of those around you. Emotional management is Emotional management is neither suppressing one’s neither suppressing one’s feelings nor venting them. feelings nor venting them.
Effective emotional Effective emotional management is not a management is not a
question of whether we question of whether we should strive to control our should strive to control our
feelings but how we can feelings but how we can intelligently engage and intelligently engage and
disengage from them.”disengage from them.”
-Caruso & Salovey
EffectiveEffective Not Not EffectiveEffective
Why?Why?
Emotions focus Emotions focus attentionattention
Can “psych up,” Can “psych up,” calm down, or calm down, or maintain a moodmaintain a mood
Can cheer others Can cheer others up, calm others up, calm others down, and manage down, and manage others’ feelings others’ feelings appropriatelyappropriately
Is open to one’s Is open to one’s feelings and the feelings and the feelings of othersfeelings of others
Emotions are Emotions are distractingdistracting
Is a slave to Is a slave to passionspassions
Has no intentional Has no intentional impact on others’ impact on others’ feelings; has feelings; has unintentional unintentional impact on other’s impact on other’s feelingsfeelings
Leads an Leads an emotionally emotionally impoverished lifeimpoverished life
Emotional Emotional ContagionContagion
CooperationCooperation
MotivationMotivation
CreativityCreativity
Enhanced Enhanced PerformancePerformance
LeadershipLeadership
Why Does this Why Does this Matter?Matter?
Emotional Intelligence
EmpathyEmpathy
Understanding Others
Service Orientation
Appreciating Diversity
Political Awareness
Emotional Intelligence
“A person’s toothache means
more to that person than a famine in
China which kills a million people.”
-Dale Carnegie
“The best leaders are and have been those
who are the best observers of the human
condition.”
- Kouzes and Posner
EmpathyEmpathy
Understanding Others
Service Orientation
Appreciating Diversity
Political Awareness
Emotional Intelligence
“A person’s toothache means
more to that person than a famine in
China which kills a million people.”
-Dale Carnegie
“The best leaders are and have been those
who are the best observers of the human
condition.”
- Kouzes and Posner
Influence, Influence, Power, Social Power, Social
SkillsSkillsBuilding Bonds
Collaboration and Cooperation
Influence
Emotional Intelligence
“If you are to convert a man to your cause
you must first convince him you are
his friend.”
- Abraham Lincoln
“We will work harder and more effectively for people we like. And we will like them in direct proportion to how they
make us feel.”
- Kouzes and Posner
Reward Power
Coercive Power
Legitimate Power
SupervisionSupervision
LeadershipLeadership
Sources of Power Sources of Power and Influence and Influence
Emotional Intelligence
Expert Power
Referent Power
3 Outcomes to Influence3 Outcomes to Influence
• Resistance - The employee is actively or tacitly opposed to carrying out the requests
• Compliance – The employee is willing to carry out the requests but is not invested in the success of it. The employee does the bare minimum, enough to avoid punishment.
• Commitment – The employee identifies with the purpose and the person making the request. The employee is engaged and wants the request to succeed.
Sources of Power Sources of Power and Employee Reactionsand Employee Reactions
• Coercive Power
• Reward Power
• Legitimate Power
• Expert Power
• Referent Power
Resistance
Compliance
Commitment
Emotional Intelligence
Dale Carnegie Says to Have Dale Carnegie Says to Have Lasting Influence on People we Lasting Influence on People we Should . . .Should . . .
•Effusive Genuine PraiseEffusive Genuine Praise
•Positive AttitudePositive Attitude
•Care Enough to RememberCare Enough to Remember
•Sense of Humor/Self DeprecatingSense of Humor/Self Deprecating
•Admit When you are WrongAdmit When you are Wrong
•Try to Make Others Look GoodTry to Make Others Look Good
•Avoid Arguments but not Important Avoid Arguments but not Important ConversationsConversations
•Respect Others’ EmotionsRespect Others’ Emotions
Emotional IntelligenceEmotional Intelligence
The Leadership “it” FactorThe Leadership “it” Factor