Hi. Thanks for reading. After 8 years with SRA, I’m moving on and searching for new opportunities.

I thought I’d share a little about what I did there as I learned about the damnable field of Knowledge Management

Expect randomness

Along with many, I believe knowledge is both a object (content) and a flow (context)

If we’re right, the implications for KM are substantial

In retrospect, I really should have seen the layoff coming

SOME OF WHAT I SAID.

Information ManagementInvolves data and documents, their

content, and information systems.

Knowledge ManagementInvolves what people know, how they learn

and apply it, organizational culture and relationships.

4

IM vs. KMMap vs. Taxi driverRecipe vs. ChefBook vs. AuthorPortal vs. Meeting

Why do you care who prepares your sushi?

Organizational Information ManagementOrganizational Information Management

Above waterlineNeed business case tied to specific business or operational

problemsBusiness analyticsDashboardsApplication integration

Below waterlineBasic information sharing infrastructure – just do it

Meeting roomsTelephoneIndividual Email accountsEnterprise searchDemocratic web publishingSocial media! Everything 2.0

Tag cloud based on 43 definitions for Knowledge

Management

Define KM?

Knowledge Management refers to the management of the components and enabling of relationships from which knowledge emerges: used to enhance decision making, spark innovation, and comprehend weak signals in the information environment.

“Very few people understand the need (requirement) for KM. They do

understand barriers, non-sharing, poor training, awful deployments

with no attention to human factors, atrocious documentation, and the lack of information while drowning

in data.” – CKO of a U.S.

government agency

Related Question – Where to

Give Attention?

Vol

ume

Time

Data, Information,Knowledge

Information ProcessingTechnology

AccessNetwork Bandwidth

Attention

Davenport, T. H. and J. C. Beck (2001). The Attention Economy: Understanding the New Currency of Business. Cambridge, MA, Harvard Business School Press.

Some Things I’ve Heard

“In order to find out what's going on back at HQ, we fly lieutenants back there twice a month.”

“When the general asks me what the effect of a reconfiguration of communication satellites is on our networks - it shouldn't take me 3 days to get the answer.”

“When I come in and hear that 2 nodes among my communication networks are down - can I get coffee? Is it 2 out of 12, or 2 out of 3? I don't know.”

“We have a document management system in place, but can't find anything. Don't tell anyone, but we set up a private share drive where we store our working docs...”

Problem AbundanceProblem Abundance

Katrina revealed lack of interagency shared situational awareness, therefore inability to effectively respond

(Most) Agencies lack a focused architectural initiative focused on information sharing and management

Fannie Mae subprime cautions date to 1999

Can an increased ability to detect and comprehend weak signals prepare us for economic recovery, war on cities, pandemic?

Mumbai under siege, any early indicators?

Struggle to understand initial SARS outbreak

Doing KM in the Doing KM in the Public Sector? Public Sector?

Clients find Clients find themselves in a themselves in a

‘forced’ extended ‘forced’ extended enterpriseenterprise

CitizenCitizen

CongressCongress

ExecExec

AgencyAgencyLOBLOB

RegulatoryRegulatoryAgenciesAgencies

OMBOMB

PressPress

Executive sets Vision, Executive sets Vision, every 4-8 yearsevery 4-8 years Regulatory agencies

establish compliance targets

Citizens demand services

Press amplifies failures, strategic effects reached quickly

Lines of Business require sub-optimization of Agency requirements for USG efficiency

OMB assesses processes and management of IT portfolio

Congress controls appropriations, and monitors actions

(My Clients)(My Clients)

InstructionCOPs / social

networks

Know how, why

Info Mgmt Info Sharing

Consider the Individual

Tacit Knowledge

Know what

Explicit / ImplicitKnowledge

EnterpriseIntegration

Extended EnterpriseIntegration

IsolatedFunctions

ContinualFunctional Improvement

CrossFunctional ProcessImprovement

Organization asComplexAdaptive System

Consider the Organization

SOME OF WHAT I DID.

Role: Leader, KM Working Group, Project on National Security Reform

• Combined organizational management theories and systems science to explore dysfunctional behaviors and recommend reforms

• Report release date: 3 December 2008, National Press Club

Hypothesis: The U.S. fails to effectively integrate the components of national security

Task: Assess problems, recommend solutions.

KM Practice, 2000-2007KM Practice, 2000-2007

Missile Defense AgencyVeterans AdministrationHealth and Human ServicesDefense Information Systems AgencyUSAIDAmerican Red Cross

US Navy ES/FAMUS Navy NPDC/CITUS Marine CorpsNational Geospatial Intelligence Agency National Security Agency SIGDEVUS Air Force COOPUSAIDASD/NII (DoD CIO)

Army Medical CommandHealth and Human ServicesMissile Defense Agency

Department of Homeland Security OGCHealth and Human ServicesMissile Defense AgencyDefense Intelligence AgencyAssociation of State and Territory Health OfficialsWhite House Military OfficeUS Senate

Transition capabilities and skill sets to business units as appropriate through training, brown bags, etc

““Conversation is king. Content is just something to talk about.” – Cory DoctorowConversation is king. Content is just something to talk about.” – Cory Doctorow

Thank you for your time – drop me a line sometime.jbordeaux@gmail.com