what is my biggest concern as an operator?

What is My Biggest Concern as an Operator?

www.i3international.com/solutions-for-QSR

1.866.840.0004

Increase salesImprove customer service

Increase operational efficiency

Growing Their Businesses with i3’s Ai Solution

“I’m very impressed by how proactive and detailed i3’s system is. My managers love using it. Recently, we had an incident at one of my locations where we had the police involved, and even they were amazed with the quality of the system.”

– Jack Bingham, Franchisee owner

“The level of integration allows for relevant information, presented effortlessly in one location. Powerful video analytics, allow myself to focus on other tasks versus investigating suspicious activities, also activities that may have been missed via human limitations.”

– Andrew Colbourne, Owner/Operator at Dairy Queen

“With i3’s Ai solution, integrating my security system and cameras with my POS system allows me to be able to analyze traffic patterns, transaction times, transactions accounts. It has given me a better understanding of what my throughput is at different points of the day and allows me to analyze how I have myself set up, how my staff are doing, and how quickly we are turning over transactions.”

– Jason St. Croix, Tim Horton’s Franchisee Owner

SOME OF OUR CUSTOMERS

2 i3’s Ai Solution - Quick Service Restaurants

0:10

0:20

The Benefits of Artificial Intelligence for the QSR Segment

GAIN NEW INSIGHT TO YOUR BUSINESS WITH OUR COMPREHENSIVE TURN-KEY SOLUTIONS

Complete speed-of-service solution for drive-thru, in-store, online and curbside

Can your drive-thru identify if you have a repeat customer?

Real-time reports and alerts

Cameras should be used for more than just security and safety

As you begin the journey into Ai, you will learn that it can often be a complex alignment of theories that are

designed to capture unique technology streams or bits of data. At times, these bits of data or pictures can be

literally in the millions. These data points link systems and data intelligence, to help optimize workflow and

operations-eliminating complexity. Reaching success is about taking these applications to scale and aligning

them to your business strategy. i3 has dedicated 15 years of R&D to provide the QSR market an effective

and affordable Ai solution that will help drive sales, enhance customer service while securing your facility

with one comprehensive solution.

Ax47 - 192.0.0.26

Ax47 - Drive thru Window

Ax47 - Instore 203

Ax98 - Store 201

Ax67 - Drive thru LPR

Ax47 - 192.0.0.26

Ax98 - Entrance

Ax47 - 192.0.0.26

Ax65 - Drive thru 021


The first affordable Ai system to measure in-store wait times and online pick-up.

Our drive-thru system includes license plate recognition to see repeat customers.

Real-time reports to help your mangers drive efficiency throughout the chain and keeps everyone accountable.

WHAT’S IN IT FOR YOUR BUSINESS?

Ai-Based Solutions for the QSR Industry

There has been a profound shift in drive-through, in-store, curbside, and mobile transaction pick-ups. In recent yeas operators have been demanding a solution to measure these data points as it relates to speed-of-service and real-time alerting to help their associates service their customers better.

i3 has enabled operators to measure their in-store speed of service, drive-thru, online and curbside pickup areas, using standard IP videos cameras combined with i3’s patented Ai engine. With i3’s Ai-based smart video solution, operators can now increase revenue and enhanced customer experiences in all areas of their business.

To minimize your technology budget, we have combined our smart video solution, POS data, drive-thru and real-time reporting all into one solution. This unique combination will allow you to detect and deter theft quickly within your facility while gaining powerful insight to your dynamic business.


We help bring a new perspective to the business executive who is looking to use innovative techniques in order to optimize labour, drive sales and increase security.

Our StoryFor over 30 years, i3 has grown from a family-run business into a global brand. We are the leader in designing

and supplying of smart video solutions, for today’s foodservice industry. We understand the need for security

and safety, while balancing the desire for simplicity and ease of use. i3 is the front-runner when it comes to

research and development in the field of video analytics, computer-vision, data analytics, and POS exception-

based software. Our innovation pipeline remains fresh with new approaches to helping our partners and

operators run a safe and profitable business.

i3 has enabled operators to measure their in-store speed of service drive-thru, online and curbside designated

pickup areas. Using standard IP videos cameras combined with i3’s patented Ai engine our smart video solution

allows your operators to find systematic ways to increase revenue and enhanced customer experiences in all

areas of their business.

Corporate Profile

The Benefits of Choosing i3Full Turn-Key Solutions

Advanced Video Analytics

Increasing Sales & Enhancing Profitability

Improve Customer service

Secure Network Integration Platform

Open Architecture

Integration to POS

Feature Recognition Detecting Repeat Customers

Security, access control and safety

How we can help


The Kent Companies of West Texas prides itself on a strong family business culture. Its roots run deep in the community through a range of businesses that include Kent Car Wash, Kent Tire,

Avis Lube, Kent Kwik, Mr. Payroll, Huddle House, Rustic Café and Baskin Robbins. This breadth of reach allows The Kent Companies to daily achieve their slogan of “making your life easy” for the customers of their various ventures in a variety of ways.

But delivering “easy” to customers and clients isn’t simple. When customers experience smooth and effortless service in their dealings with The Kent Companies, sophisticated methods are behind it. Efficiency is key. To identify efficiencies, The Kent Companies has recently been implementing video analytics and artificial intelligence (AI) amongst a range of sophisticated tools. The Kent Companies selected i3 International, a company that specializes in business compliance and efficiency tools using video surveillance.

i3’s Ai solution interprets surveillance video and delivers business data and insights that The Kent Company then translates into enhanced performance. Understanding that people have long to-do lists, shortening the waiting time for routine errands such as car maintenance, is a priority. Initially, The Kent Companies completed a trial of i3’s Ai solution at one of their Avis Lube outlets. The goal was to

i3 International Fuels THE KENT COMPANIES with its i3Ai Analytics

quantify the number of cars entering each bay and the time taken to service them. Technicians mounted i3’s wide angle cameras for the best view of service bays and queues. i3’s Ai module then counted individual cars in the cameras’ view and tracked service times. This information, once collected, was then stored in i3’s Cloud Managed System. Managers could then easily review the efficiency of the Avis Lube operations via the Internet, using i3’s CMS solution, while the customers benefitted from shorter wait times.

The Kent Companies went on to apply i3’s technology to its convenience store operations as well, further facilitating better customer experiences. Video analytics in combination with door count, POS data, and heatmapping allows The Kent Companies to further understand customer behavior and anticipate their needs. Managers can enhance their business and marketing operations by reviewing concise daily reports spotlighting the number of clients entering a store, the average sales and how long the customers stay. These statistics indicate to

managers how to best schedule their staff during peak hours, where to place high-margin items for best exposure and when to train staff to suggest featured products and services to increase the average transaction amount.

Armed with i3’s Ai data, The Kent Companies were able to fine-tune their service model and become even more efficient. The Kent Companies found the i3 international systems so useful that the solution was rolled out to 14 additional Avis Lube stores and to 75 other locations. An easier life is on the horizon for the residents of West Texas when they deal with The Kent Companies.

For the Kent Companies, easy doesn’t mean simple.


i3 Success Stories

Staffing OptimizationTim Hortons restaurants have been opened since 1964 and have built quite a fan-base! In Canada, on any given day, an average of 15% or 5.3 million Canadians are visiting the franchise and getting one of their famous drinks or meals either at the drive-thru or in the dining room.

Being such a high-profile chain comes with its perks (Tim Hortons Facebook page has more fans than any other brand page in Canada) but it also has its challenges; how do you prepare for

unexpected rush of customers visiting all at once?

Jack Thornton, co-owner of 4 Tim Hortons restaurants since 1997, knows a thing or two about scheduling and staffing optimization, and leveraging the tools at hand to serve customers fast and keep them happy.

“Restaurants with a drive-thru are often open late, if not all night. It can become challenging for managers to anticipate the labor required to offer the best customer service while completing the tasks required in the back-end to run the business” shares Jack Thornton, whose 4 Tim Hortons restaurants are located in Bradford, ON.

Balancing their labor budget, which is one of the main expenses affecting the P&L, is indeed a challenge faced by many business owners and getting a work force management platform comes at a cost. There is no lack of tools to help managers with scheduling and optimization, but is there a readily available tool that can be leveraged at no extra cost to the business?

Jack Thornton believes that the CCTV equipment installed in his location offers a cost- effective solution to this old problem. “We have installed several cameras in the dining room, the offices and in the drive-thru area. Once our regular peak times are done, the managers will often catchup on administrative duties in the office and we have installed monitors with views on various areas of the store. Without even being called, a Manager can identify potential rushes, dispatch the right team members or jump into action for a seamless service and then go back to the office once everyone has been served.”

This strategy has helped this business owner optimize his schedule and balance his budget while saving on labor costs and keeping an outstanding level of service that his regular customers have come to expect. Want to know the magic recipe of this balancing act? You will have to visit Jack at one of his locations. And although you may get his staffing formula, don’t expect him to give you the secret recipe to their delicious coffee!


i3 Success Stories

ERC Parts Inc.4001 Cobb International Boulevard Kennesaw GA 30152- and -12700 Townepark WayLouisville, KY 40243, Suite 4205

Phone:1.800.241.6880 ext. 1002Email:[email protected]

For sales inquires call1.866.840.0004

For technical support call1.877.877.7241

For customer care call1.866.840.0004

For order processing, please fax1.888.222.0559

© Copyright 2020 i3 International Inc. All rights reserved. Usage of content on this site is not allowed unless permission is given.

Let i3 give your business an edge against the competition.

Schedule your personalized i3 tour with one of our consultants today!

www.i3international.com/solutions-for-QSR

what is my biggest concern as an operator?

Documents