Simplifying incident management

WHAT is NOSA-ims?

InvestigateVarious incident investigation techniques ensure all phases of investigation are covered. Relevant information such as photographs and scanned documents can be attached to the record. The system can be customised to escalate the investigation process to di�erent levels of manage-ment based on the degree ofseverity and also allows for management tracking and close-out of investigations.

CaptureA web-based incident-man-agement system that allows you to capture and record any type of incident or accident information. NOSA-ims enables organisations to collect comprehensive incident data, implement corrective actions and ensure prompt incident noti�cation.

ReportReal time reporting and dash-board functionality enable an overall picture of current incidents and the status of remediation. Live reports are able to be generated detailing the number of incidents still open, the number of actions implemented as a result of these incidents and the number of priority risks. Such information is critical to deter-mine which areas of operation need to be managed more e�ectively.

Business Bene�ts

AUTOMATED NOTIFICATIONS Automated noti�cations ensure that those who need to know about an incident are immediatly made aware, with incomplete tasks resulting in escalating noti�cations.

SYSTEM INTEGRATION All employee records are managed in the organisation’s internal ERP, HR, �nancial, and various software applications, and automatically updated in NOSA-ims.

DATA CONSOLIDATION Consolidates incident data from all levels of the organisation into one database, allowing the user the ability to analyse trends on di�erent levels of the organisation.

COST OUTLINE Provides the end user with the ability to capture all related incident and accident costs.

MANAGE CORRECTIVE All corrective actions are logged in the system, allowing for automatic escalation, thus ACTIONS ensuring that they are actioned correctly.

STREAMLINE INCIDENT Build a consistent incident reporting and investigation work�ow by using the same REPORTING PROCESSES reporting processes across the entire enterprise.

INFORMATION SHARING Creates a central point where employees can report incidents, schedule remedial actions and generate management reports.

PREVENT RE-OCCURANCE Provides root-cause analysis information that empowers organisations to implement corrective actions and therefore prevent re-occurrence.

TechnologySupports Multiple Databases NOSA-ims has been engineered to cater for a diverse range of business requirements and rollout strategies. One such item is the support of multiple database technologies, ranging from open source to enterprise level.

Development ArchitectureThe Microsoft ASP.Net framework forms the foundation of NOSA-ims architecture. This enables NOSA-ims to leverage o� the comprehensive set of bene�ts the Microsoft service framework has to o�er. NOSA-ims subscribes to an N-tier application architec-ture that provides a model for developers to create a �exible and reusable application.

NOSA Head O�ce Tel: +27 10 226 4000 Fax: +27 10 226 4019 E-mail: info@nosa.co.za Website: www.nosa-ims.com

HOW is NOSA-ims di�erent?RELATIONAL ANALYSISLink incidents to facilities, technologies, processes and equipment. Mine data to understand where problems occur and take preven-tive action to ensure the same incident doesn’t happen again.

LOCALISATIONLocalisation functionality that comes with six languages. At a click of a button English, Spanish, French, German, Portuguese and Mandarin speaking employees are all able to access their organisa-tion’s incident management system in their home language.

SEVEN LEVEL HIERACHYListing of a seven level organisational hierarchy with various end user security levels, thus ensuring an enterprise wide incident management solution. The system is therefore suitable for all types of organisations, from worldwide corporations to small businesses.

MULTIPLE DEVICESDeveloped to support tablet and smartphone functionalities. Incident data can be entered from various devices at any time; no more collecting data in spread sheets only to be captured later.

BUSINESS INTELLIGENCE TOOLSBusiness Intelligence tools track safety performance and identify root causes, risks, hazards, and trends so you prioritise e�orts to make innovative, cost e�ective and lifesaving decisions.

Simplify incident management across your organisation by

managing the full lifecycle of incidents

on one platform,mitigating risk and

ensuring compliance