FutuRetail is a unique one-day event that brings together senior forward-thinking individuals from across the retail space in technology, ecommerce, operations, property and design, along with innovators and strategies to shape and inspire the future of the industry.

The focus is on the collision between on-line and in-store

providing an Omni-channel or ‘customer centric’ view of

the future of retail. Digital, in-store experiences are set to

change dramatically as ‘big data’ collides with real time,

location aware technologies that will challenge and change

customer interactions. An Omni-channel approach will allow

new thinking for the design and operation of retail spaces,

whether main street or shopping mall. And as behaviours

change in the physical world, so new paradigms for customer

interaction on-line will emerge. This event considers both the

physical and digital retail realms and looks at innovation as

these two worlds come together.

Doug GardnerCIO, River Island

Adizah Tejani Head of Ecosystem Development, Level39

Kate Shepherd Director of Strategy & Insight, Checkland Kindleysides

James WalshPartner, King & Wood Mallesons

Jeremy MorrisIndustry Head, Retail and Technology,Google

Justin TaylorHead of Retail, C&W

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WHAT IS THE FUTURE OF THE RETAIL INDUSTRY?

CONFERENCEGoogle HQ, London

18th March 2016

KEY NOTE SPEAKERS

THEMES FOR THE DAY

Reshaping Retail

Rethinking the High Street

World of Big Data

On Demand Consumer

Technology Transforming Retail

Designing Retail

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STRATEGY TECHNOLOGY PROPERTY INNOVATION

PROGRAMME 18TH MARCH 2016

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Sophie will explore with senior retail professionals end- users the latest retail developments and digital innovation in the sector

Looking at the High Street of the Future with Google.

As Industry Head of Google’s retail sector, Neil will be chairing today’s proceedings.

Four Forces Breaking All the Trends and how we need to

reset our intuition as a result of these forces colliding and transforming the global economy: the rise of emerging markets, the accelerating impact of technology on the natural forces of market competition, an aging world population, and accelerating flows of trade, capital, people, and data.

In retail markets, data is key. Retailers who can make the best use of data to learn about

consumer behaviour, and access their customers, will have the best chance to succeed. But a successful data strategy must stay abreast of the law and develop consumer confidence. James Walsh, partner at King & Wood Mallesons, will examine some of the key challenges that retailers face in relation to data protection and cyber-security in an omni-channel environment.

Mintel’s latest consumer data and global trends show us how retailers are embracing beacon, virtual

and augmented technologies to drive people in store, how time and space pressures are creating new challenges and how the drive towards gender equality will impact on the sector.

Two important issues remain high on the agenda for Retailers this year: how to

bridge the gap between online and offline sales and improving the customer experience. Indoor Positioning will continue to be a hot topic in this area as Retailers learn how new technologies can solve some of these challenges. Dan Patton, CCO at IndoorAtlas, will provide insight into Indoor Positioning Systems (IPS), available technologies and relevant retail use cases to help you formulate your strategy.

Start-ups bring their vision of latest retail innovations in Pecha Kucha style.

Is the way we are using technology working for or against us? What have

we learnt so far and where are the gaps? Practical, physiological and philosophical perspectives.

Not that long ago we were told by some that the future for office buildings was

very limited. That does not look to be the case in our best connected cities. Retailers and the property industry have been thinking and working together like never before to keep the physical offer enticing to their customers. There is however a real sense that greater change is ahead. Roger will look at some of the common themes of what the likes of Argent and British Land have done and are currently exploring with technologists and retailers.

River Island is using the technology to improve the customer experience.Doug will explain how

the retailer is tackling multichannel challenges by digitising its business from the ground-up.

9.30 WELCOME FROM MODERATOR Neil DuLake, Industry Head - Retail, Google

RESHAPING RETAIL The Megatrends transforming retail... get the latest insights the on-demand economy, big data, retail analytics, location layering, security, privacy and latest insights that will reshape the industry.

09.40 GOOGLE & RETAIL - WHAT’S NEXT? Jeremy Morris, Industry Head, Retail and Technology, Google

10:00 RIVER ISLAND – INNOVATION Doug Gardner, CIO, River Island

10.15 THE EXPERT PANEL DEBATE: STATE OF RETAIL Chaired by: Sophie Albizua, co-founder, eNova; Catherine McCabe, CIO, Jaeger; Robbie Feather, online director, Sainsbury’s; Doug Gardner, CIO, River Island

10.40 NO ORDINARY DISRUPTION Richard Dobbs, Director, McKinsey Global Institute; Caroline Tufft, Partner McKinsey’s EMEA Digital Consumer & Retail, McKinsey Global Institute

11.00 Q & A

11.05 COFFEE

RETHINKING THE HIGH STREET Emerging trends and place making strategies for retail property portfolios.

11:25 REGENERATION Roger Madelin, Head of Canada Water, British Land

11.45 C&W PANEL: CONNECTING THE LANDLORD AND RETAILER IN BOTH THE PHYSICAL AND DIGITAL SPACE Justin Taylor, Head of Retail, Cushman & Wakefield, Trevor Pereira, Commercial and Digital Director, Intu, Tom Horne, founder, L’Estrange; Charles Butler, Chief Executive, Market Tech

ON DEMAND CONSUMER The consumer expectations are transforming. New trends and technology are affecting the way people buy. The customer psychology is changing and the addiction to technology is consequence.

12.15 RETAIL NOW: MINTEL Richard Cope, Senior Trends Consultant, Mintel

12.35 THE ART OF CONNECTION Dr. Nerina Ramlakhan, PHD and Author

12.55 Q & A

13.00 LUNCH

13.55 WELCOME BACK

WORLD OF BIG DATA Changes and challenges in the Retail sector are affecting the future of the industry.

14.00 DATA AND PRIVACY: KEY CHALLENGES TO FUTURE OF RETAIL James Walsh, Partner, King & Wood Mallesons

14.20 DO THE ALGORITHMS REPORT TO THE ROBOTS? Michael Ross, Co-founder and Chief Scientist, DynamicAction

TECHNOLOGY TRANSFORMING RETAIL A focused look at the latest innovation in technology. How technology disruption is essential to engage consumers. Bringing the online to offline, what’s happening next with big data, IoT, retail analytics and their impact.

14.40 LEVEL 39: RETAILTECH Adizah Tejani, Head of Ecosystem Development - Level39

15.00 INDOOR POSITIONING IN RETAIL - USE CASES EXPLORED Daniel Patton, Chief Commercial Officer, Indoor Atlas

15:20 PRESENCE ORB Tom Sheppard, CEO Presence Orb

15.40 START – UPS PECHA KUCHA SESSION Scanomat /Boldmind / Auto Store Company

16.00 Q & A

DESIGNING RETAIL The way we design our brands it’s key for customer approach. Digital innovations are transforming the sector to help to engage customers.

16:05 LOST & FOUND Kate Shepherd, Director of Strategy & Insight, Checkland Kindleysides

16:25 CLOSING REMARKS

16.30 NETWORKING DRINKS

18.00 CONFERENCE CLOSES

Panel Debate to discuss the concept of a property company as both owner of bricks-and-mortar retail space and retailer as operator of an online retail sales channel

Making decisions in a world of big data; managing in a world driven by algorithms.

Many businesses are getting excited at the possibilities of big data. But data is only useful if it changes the way you make decisions. Big data may sound exciting, but it is utterly useless if you continue to make the same decisions, in the same way, with the same data and at the same frequency. Michael will share his thinking on how algorithms are the ‘answer’. Adizah will show how technology is improving the

customer experience, offering more choice, making businesses more competitive. She will explore which are the Key Retail trends and how Canary Wharf is developing in the Retail sector.

Today’s retailers are in a unique position. They can measure, hone, and refine the customer’s

in-store experience. But some retailers do not fully understand the customer experience in their store. With Presence Orb, retailers unlock that missing data. They gain the same level of customer understanding as they do in their digital store.

Future retail will be an imaginative blend of physical and digital, reviving many of the rituals

of traditional retailing and serving them in new ways through the use of digital technologies.Kate Shepherd of Checkland Kindleysides shares her personal perspective and explores the core themes that will influence the way physical retail environments will be designed today, and tomorrow.