Pacesetters Non-Pacesetters

43% 54%

Finding high-quality resources at the

right rate

42% 57%

Compliance with local tax laws, labor laws,

regulatory, etc.

Tracking resource and project

quality

51% 61%

Unauthorized spend

31% 55%

Managing digital/cyber

security

40% 61%

Pacesetters gain benefits from more effective management, yet still have room to grow

Effective Management

In collaboration with Oxford Economics, we conducted a global research study examining the rapid growth of the external workforce—non-payroll workers and services

providers—and its far-reaching implications for both employers and employees.

Focus your forces

How informed are you personally about the following details of services providers doing work for your organization? “Highly informed” responses

of workforce spend goes to the external workforce

44%Around one in ten companies in our research—the Pacesetters—stand head and shoulders above the rest in terms of reaping value from the external workforce.

The external workforce enables an impressive range of business outcomes, and those who manage external labor effectively find it to be a driver of competitive advantage.

Learn from the Pacesetters:The journey to better business outcomes.

r

How informed are you personally about the following details of your non-payroll workers? “Highly informed” responses

Pacesetters Non-PacesettersPacesetters Non-Pacesetters

Who they are43%

34%

Responsibilities83%

43%

Labor rates81%

46%

Compliance with negotiated rates71%

44%

Quality of work61%

43%

Access to systems and confidential info55%

33%

Who is doing the work82%

43%

Responsibilities84%

49%

Duration of work75%

46%

Quality of work60%

40%

Access to systems and confidential info52%

42%

Pacesetters realize value beyond cost controlBusiness Impact

How challenging are the following aspects of managing your external workforce? “Really challenging” and “Extremely challenging” responses

Pacesetters Non-Pacesetters

To what extent do you agree with the following statements about your organization’s use of an external workforce?

“Agree” and “Strongly agree” responses

58%

46%

79%

52%

Our external workforce is a key lever in enabling our business performance

88%

59%

Our external workforce enables us to improve our company’s overall financial performance

Our external workforce helps us compete in a digital world

With nearly half of respondents’ workforce spend outside of traditional payroll, that’s nothing short of a transformation in how work gets done. Capture more value by managing your external

workforce more effectively:

©2018 SAP SE or an SAP affiliate company. All rights reserved.

Are you a Pacesetter? Visit externalworkforce.fieldglass.com to get our full report.

Ensure leadership has visibility into the scope, activities, and quality of your external workforce, the challenges at hand and the benefits that could be realized.

Know the true value of your external workforce, whether they are critical to getting products to market faster, providing difficult-to-access skills, driving digital transformation, or controlling costs.

Anticipate the skills you will need in the future—and those in short supply. Determine a strategy to acquire, retrain, or source these skills through the multi-channel external workforce.

Apply workforce strategies to all labor sources, both external and traditional. Embrace the external workforce for their skills and ideas, and make them a part of organizational objectives and purpose.

Pacesetter executives are in the knowVisibility

Takeaction

Visibility into the external workforce

Effective management of the external workforce

Business impact of these workers

themselves in three important ways:Pacesettersdistinguish

79% of Pacesetters say their external workforce is a key lever in enabling their business performanceYet even the Pacesetters have much to do to fully capture the value—and mitigate the risks—of this dramatic transformation in the way work gets done.

The Forces Reshaping How Work Gets Done

External Workforce Insights 2018:

What sets the Pacesetters apart