what snewdoc oracle atg commerce 10.2

5/21/2018 What SNewDoc Oracle ATG Commerce 10.2

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Whats New inOracle ATG Web Commerce 10.2

25 April 2013


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Whats New in Oracle ATG Web Commerce 10.2

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Table of ContentsSummary of 10.2 Themes .................................................................................................... 3

Commerce Anywhere ............................................................................................................................ 3

Business Tool Experience ..................................................................................................................... 3

Mobile .................................................................................................................................................... 3

Multisite ................................................................................................................................................. 3

Oracle ATG Web Commerce Platform ................................................................................ 4Additional Localizations of Business User Tools ............ ........... .......... .......... ........... .......... ........... ........ 4

Site Groups for Personalization Rules ................................................................................................... 5

Profile Realms ....................................................................................................................................... 5

Profile Purge .......................................................................................................................................... 6

Oracle ATG Web Commerce Engine ................................................................................... 8Extended Inventory Model for Cross-Channel Inventory View............................................................... 8

Order Online/Pickup in store .......... .......... ........... .......... ........... .......... ........... .......... ........... .......... .......... 8

Cross-Channel Returns ......................................................................................................................... 9

Oracle ATG Web Commerce Content Administration ....................................................... 9Property-Level Conflict Resolution ........................................................................................................ 9

Oracle ATG Web Commerce Business Control Center ....................................................10Access Control ........... .......... ........... .......... ........... .......... ........... .......... ........... .......... .......... ........... ...... 10Emergency Project & Workflow ........................................................................................................... 11

Extended Visual Merchandising Features: Workbench ....................................................................... 12Text Editing in Preview ........................................................................................................................ 13

Edit Assets while Previewing a Future Date/Time ............................................................................... 13

Usability Enhancements ...................................................................................................................... 13

Promotions Visibility ............................................................................................................................ 14

Non-Discountable Products & SKUs ................................................................................................... 15

Promotion Filters Management ............................................................................................................ 16

Oracle ATG Web Commerce Service Center (CSC) ..........................................................17Service Enablement ............................................................................................................................ 17

Endeca Guided Search for Product Catalog Search in CSC ............................................................... 17

Support for In-Store Pickup ................................................................................................................. 19

CSC Support for Profile Realms .......................................................................................................... 20

Support for Non-Discountable Products .............................................................................................. 20

CSS Consolidation .............................................................................................................................. 20

Oracle ATG Web Commerce Search ..................................................................................20

Maintenance Update ........................................................................................................................... 20

Oracle ATG Commerce Reporting .....................................................................................21Data Aggregation ................................................................................................................................. 21Updated Reports ................................................................................................................................. 21

Oracle ATG Web Commerce Reference Store (CRS) ........................................................22Product Returns ................................................................................................................................... 22RightNow Integration ........................................................................................................................... 23

Simplified Checkout Code ................................................................................................................... 24Build System ........................................................................................................................................ 25

Start and End Dates for Category, Promotion, and Promotional Content Assets ................................ 25

Oracle ATG Commerce Reference Store iOS Universal Application ...............................26Search Results Page ........................................................................................................................... 27Category Page ..................................................................................................................................... 27

Multisite Capabilities ............................................................................................................................ 28

Commerce Reference Store (CRS) Mobile Web Application ............................................28Brand Landing Page ............................................................................................................................ 28Auto-Suggest .......... ........... .......... ........... .......... ........... .......... ........... .......... .......... ........... .......... .......... 29Search Adjustments ............................................................................................................................ 29Sorting ................................................................................................................................................. 30Mobile Preview .................................................................................................................................... 30

Oracle ATG Web Commerce Supported Environments Matrix ........................................31


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Summary of 10.2 Themes

Oracle continues to focus its strategic investments in Oracle Commerce (Oracle ATG Web Commerce +Oracle Endeca Commerce) on critical areas for retailers, distributors, manufacturers, service providers,and other B2C and B2B businesses that transact online. The Oracle ATG Web Commerce 10.2 releasemakes significant steps forward and extends Oracles industry-leading capabilities in areas that matter

most to companies who trust Oracle Commerce to run their businesses. The 10.2 release of Oracle ATGWeb Commerce focuses on the following investment themes.

Commerce AnywhereConsumers now have the power to determine how and when they interact with a business, blurring theboundaries of web site, mobile site, service center, or physical stores as separate entities. Consumerswant to interact with the business and the brand and have a consistent experience regardless of how andwhen they choose to interact with it.

With a continued focus on enabling a Commerce Anywhere strategy, Oracle ATG Web Commerce 10.2adds key capabilities to support cross-channel commerce, including an expanded inventory model tomaintain inventory for stores, pickup in stores, and web-based returns.

Business Tool ExperienceThe shopping, brand, and merchandise experience that shoppers receive is only as good as the inputsprovided by the merchandisers and marketers. These roles define many aspects of how a businesspresents itself to its customer base, thereby defining the brand itself. As such, it is essential that thosepeople who define the brand have the tools and capabilities to execute on their vision and businessplanstools that enable and enhance, rather than hinder, their ability to execute. And as the speed ofbusiness continues to increase, merchants and marketers need tools which facilitate and an agileapproach to delivering differentiated customer experiences.

Oracle ATG Web Commerces Merchandising application and other business tools provide intuitive, easy-to-use (and yet powerful) tools for the business user to manage content and the shopping experience.Oracle ATG Commerce 10.2 adds to those capabilities with valuable new features including a newworkflow for making emergency changes quickly, increased visibility into promotions rules and eligibility

during preview, and a new flexible workspace capability that merchandisers can use as they manage theircatalogs.

MobileMobile phones, tablets, and high-speed cellular connectivity continue to redefine commerce as shoppersshop and interact with the brand through their mobile devices. Retailers not only need to support themobile channel, but need to leverage it to their advantage.

Adding to the robust set of capabilit ies delivered through the Commerce Reference Store (CRS)reference applications, Oracle ATG Web Commerce 10.2 offers a new iPad reference application toprovide a wider range of sample applications for ATG-based commerce providers to use and build theirapplications. Oracle ATG Web Commerce 10.2 also features updated versions of the ATG mobile webreference store and the native iOS mobile reference applications. These updated applications have been

integrated with Oracle Endeca Guided Search, as well as Oracle Endeca Experience Manager to extendindustry-leading search and navigation, page layout, and content targeting to the mobile world.

MultisiteIT and business teams are challenged to do more with less; and as retailers add brands, extend into newregions, or launch new microsites, teams are challenged to support these endeavors with reduced timeand effort. Oracle ATG Web Commerces multisite architecturefirst introduced in the 10.0 releaseenables users to quickly launch and manage multiple sites on the same ATG cluster and share data,carts, and other components to achieve business objectives.


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The multisite capabilities of Oracle ATG Web Commerce have been greatly augmented in 10.2 withsignificant enhancements including the ability to partition or share customer profiles, site-based accesscontrols for business users, and the ability to manage personalization assets by putting sites intocollections called site groups.

Oracle ATG Web Commerce Platform

Additional Localizations of Business User ToolsIn the Oracle ATG Web Commerce 10.1, 10.1.1, and 10.1.2 releases, several Oracle ATG WebCommerce business user administration tools were localized out-of-the-box to include 17 differentlocales. In the 10.2 release, these tools have been localized to an additional four languages:

Danish Portuguese (European) Finnish Thai

This is in addition to the 17 languages supported in the10.1.2 release:

Spanish (International Sort) French (France) German (Germany) Italian (Italy)

Chinese (Simplified) Dutch (Netherlands)

Portuguese (Brazil) Swedish Japanese Russian

Turkish Polish Chinese (Traditional)

Korean Czech

Hungarian Greek

The following areas of the UI have been localized:

Administration

Commerce Merchandising Content Administration (CA)

Site Administration Commerce Service Center (CSC)

BCC home page

Benefits

No development or customization is required in order for business users to use the applications intheir own language.

With the 10.2 release, ATGs business use tools have now been localized to a total of 21languages.

Figure 1: BCC applications have been localized toa total of 21 languages.


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Site Groups for Personalization RulesThe Oracle ATG Web Commerce multisite framework provides powerful tools to manage multiple sites onthe same software stack and hardware cluster. This includes the ability to place one or more sites intological site groups. These site groups can be used for sharing data such as the shopping cartamongsites.

Personalization tools such as segments and targeters also enable the tailoring of actions based on thecurrent site. For example, it is possible to create a segment for Big Spenders where Big Spenders =Total sales > $1000 on Site A, and Big Spenders = Total sales > $2000 on Site B.

The Oracle ATG Web Commerce 10.2 release has been updated to extend the use of site groups to allowtheir use in defining rules for personalization. Rules may now be defined using the group name, and therule will be applied to all sites used in that group.

For example, imagine a complex definition of multiple segments where each segment wants to vary therule based on sites that are in the US or in Europe. It is now possible to define all the segments usingrules such as For sites in group US Sites and For sites in group EU Sites.... After such definitions,when creating a site, the user can easily apply all appropriate rules by simply adding the new site to theUS Sites or EU Sites group. Effectively, vast numbers of personalization assets can be applied or notapplied with a simple selection at site creation time, or even at a later date.

Benefits

Simplifies the management of complex personalization rules. By simply adding or removing a sitefrom a specific group, a wide range of changes to personalization rules can be applied orremoved in a single step.

Profile RealmsThe Profile Realms feature allows the partitioning of profiles across sites in a multisite environment. Arealm is a logical grouping of profiles that are treated as a unique database of profiles. Although multiplerealms can exist in the same repository, the Commerce applications will treat them as logically separate.For example, each realm can have a user with an ID of john.doe , and the profiles will remain completelyseparate with different passwords, addresses, credit card information, etc.

Figure 2: Site Groups can be used in Personalization rules.


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When creating a new site using the multisite framework and the Site Administration tool, users canidentify the realm that the site will use for authentication. By selecting the appropriate realm, sites canquickly share or not share profiles with other sites in the multisite framework.

Other areas of user tools such as the BCC external profile pages and CSC profile pages have beenupdated to use realms. For example, when adding a new user in the BCC, the realm must be identified

for which to add the profile. Reporting has also been updated to account for realms.

Benefits

Allows companies to decide how profiles are shared across sites in a multisite environment. Forexample, a company may wish to run multiple brands on a single ATG stack and, for legal ormarketing reasons, keep the profiles completely separate. Or, a company may have multipleinternational sites and want to maintain separate customer profiles on each site.

Profile PurgeThe Oracle ATG Web Commerce 10.2 release adds the ability to purge profiles from the profilerepository. Many ATG systems have been running for years, serving a large number of customers. Overtime, the database can become very large and may contain data that is old and no longer represents aview of the current customer base.

The Purge tool allows a system administrator to remove profiles from the system. The tool is accessiblefrom the Dynamo Administrator interface to allow for easy access but also to prevent unauthorized usersfrom executing purges. Alternately, the tool can be set up as a scheduled service so that an ongoing,periodic purge policy can be implemented and executed with minimal manual intervention.

The tool allows easy selection of profiles to be purged by multiple criteria: Registered users and/orAnonymous users, and/or the amount of time (in days) since last activity. If needed, the tool allows more

Figure 3: Installations can have multiple profile realms. Business Users / merchants identify the profile realm asite uses for authentication in Site Administration.


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complex criteria to be entered via custom RQL. In addition, a Preview capability is available to givefeedback to users about the effects of the purge prior to execution of the purge.

Benefits

Allows customers to periodically purge data that may no longer be of interest and which can

cause the profile database to grow very large. Users can select the criteria they use to purge the data (e.g., customers who have not logged into

the site for a desired period of time), or they can develop complex criteria to micro target profilesto remove.

Figure 4: Profile Purge allows users to purge records from the profile repository.

Users can identify profiles to be purged using

multiple criteria or an RQL query.


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Oracle ATG Web Commerce Engine

Extended Inventory Model for Cross-Channel Inventory ViewOracle ATG Web Commerce provides an inventory model and set of data for use by the commerceapplication. Most sites use this data to only show products that are in stock or to give feedback to sitevisitors so that expectations on product delivery are set. As online commerce evolves, many retailers

strive to offer different delivery models (e.g., order online/pickup in store, ship to store, ship from store,etc.). These models rely on the ability to understand inventory availability in multiple locations.

The inventory model of ATG has been extended to allow for these complex inventory situations. Multiplelocations can be managed, and multiple location types can be identified. ATG provides location types fora distribution center and stores out of the box. Additional location types can be added to meet morecomplex needs.

In addition to providing the ability to access inventory levels at different locations, the model also allowsmultiple inventory values for a given item at a given location, each with an Available to Promise (ATP)date. For example, for any given SKU, the model will support a different inventory status for a distributioncenter (to ship to home) and an inventory for each store. Likewise, multiple ATP dates allows the modelto reflect the current status in each location, as well as expected receipt of new stock. This allows a

commerce provider to show information to a shopper that indicates if a given item is in stock now for shipto home, or in various local stores, and if not, when it is expected to be received in each location.

With these enhancements, the inventory system can provide very detailed and complex information aboutcurrent inventory, current inventory in various locations, and even future availability of inventory.

Benefits

The updated inventory model better reflects complex distribution systems that may includemultiple locations, stores, etc. The inventory data may be used to present information to shoppersor may be included in complex logic on how to allocate goods for shoppers.

This extended model also serves the foundation for providing alternate shipping models, such aspickup in store, ship to store, and ship from store.

Order Online/Pickup in storeA key service being offered by many retailers is the ability to order online and pick up items in store. Thisservice has several variations. One approach requires payment in full by shoppers online. Anotherapproach enables the shopper to simply request that items be put aside in the store and then paid for atthe time the items are claimed at the store.

ATG Commerce has added key elements to support these models. First, information about the shippingmodel can be added to an order through the use of a new shipping group type. Use of the new shippinggroup indicates that the items in that group are meant for pickup in store.

On the payment side, new payment types for Cash and Pay in Store have been created. While ATGcannot collect cash for orders originating from the web, this payment type is intended for use by externalsystems to indicate that the items have been paid for with cash in a store. ATG will accept this and

provide it to Commerce Service Center agents or make it visible to users reviewing order history.

In addition, Commerce provides a set of rules to govern the use of different shipping groups and paymentoptions. For example, rules exist to ensure that all items shipped directly to home are paid for in advanceand to ensure that pick up in store items are either paid in full or require full payment upon pickup.

Reports have been updated to allow users to report on shipping methods and stores e.g., which ordersand items were selected to be picked up in store and aggregate data about such transactions, includingdata for individual stores.


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Benefits

Provides capabilities to allow retailers to easily offer advanced shipping options such as orderonline/pickup in store.

Capabilities are now standardized and exposed in the different applications of the Commercesuite, greatly improving the ease with which to offer such options on commerce sites.

Cross-Channel ReturnsTraditionally, the ATG Commerce solution has provided return logic as part of the Commerce ServiceCenter application, which sits as a layer on top of the core commerce functions.

As retailers look at the full life cycle of an order, including providing customer support, there is a need forgreater access to the return logic.

With ATG 10.2, most of the return logic has been moved out of the Commerce Service Center layer anddown into the core commerce engine. Doing so makes it possible to offer shoppers the ability to initiate areturn via the web channel without placing a more expensive call to the call center channel.

Specific core commerce updates include:

Ability to identify those orders that support returns.

Indicating if the shopper has an existing return request. Supporting the display of the returns history.

Displaying order details for an order with a mix of returnable and non-returnable items. Providing the reporting data warehouse with information about returns and their association with

the original and/or exchange orders.

A few elements of the return logic have not been moved for functional and security reasons. For example,the ability to override prices, which is important for call center agents, is not applicable for shoppers andas such that logic has not been moved.

Benefits

Makes the return and exchange logic easily available to be exposed on the commerce web site.

Allows the commerce site to offer the shopper the ability to initiate service activities and deflect

calls from a call center to a more cost effective approach. Improves customer satisfaction by giving shoppers options in how they interact with the retailer

and being able to choose the approach with which they feel most comfortable.

Oracle ATG Web Commerce Content Administration

Property-Level Conflict ResolutionThe Content Administration (CA) capabilities of Oracle ATG Web Commerce provide a set of tools tomanage versioning, workflow, and deployment for content items (assets) on a Commerce site. CA allowsmultiple users to begin editing the same asset in different projects. Each project gets a copy of theversion that is on the production site and then is allowed to edit it within the projects sandbox .This

allows users to work in parallel on projects that may have different goals or deployment dates. However,when a given assetsuch as a productis edited in two different projects, the system detects this as aconflict and asks for manual input as to which of the two projectsversions should be used. This situationholds true even if the properties being changed in each of the projects are different. The conflict iscreated because the same asset (in this case a product) is being changed.

As an example:Commerce.com has a product with the title of Running Shoes on the production site. TheMerchandiser creates a project and edits the title to be New!!! Running Shoes.The Copyeditor


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creates a different project where he adds the description of the product. The first project to bedeployed will deploy without requiring additional user intervention; however, when the secondproject is deployed, the system recognizes that changes have been made to the same asset andasks the user to resolve the issue. i.e., a conflict is created at the asset level (product in thisexample), and the user is required to select whether the data from the first project, the secondproject, or some combination of the two projects, should be used on the site.

The 10.2 release improves this situation by making the conflict detection occur at a more granular level.The system now detects what has changed at the property level, such that if the changes in the twoprojects are on different properties of the same asset, the system will not request manual input. Thesystem will only request that the user resolve a conflict when the same property is changed in twodifferent projects.

Benefits

Greatly reduces the number of conflicts that users must resolve manually in the BCC andMerchandising.

More closely aligns with how business user want to manage their catalogs.

Oracle ATG Web Commerce Business Control Center

Access ControlAccess RightsOracle ATG Web Commerce 10.2 introduces Access Rights, which are enhanced tools to control thecontent that business users can access in the BCC. Access Rights determine the access level for userroles, and administrators can use these Access Rights to set the permission level of BCC users Full,Read-Only, or No Access.

The following Access Rights ship with the 10.2 release:

ATG Search Full Access Emergency Workflow Access

External Users Full Access Internal Users Full Access

Media Full Access Media Read-Only Access

Preview Users Full Access Price Lists Full Access

Price Lists Read-Only Access Promotions Full Access Promotions Read-Only Access Promotions Standard User Access

SEO Tags Full Access Site Administration Full Access

Site Catalogs Full Access Site Catalogs Read-Only Access

Store Content Full Access* Store Content Read-Only Access*

Store Locations Full Access Store Locations Read-Only Access

Targeting and Segmentation Full Access

*CRS-specific roles

Customers can use these access rights as is, extend them, or create their own to suit the needs of their

businesses.

Limit Access by SiteWith the 10.2 release, customers also have the ability to limit a users access to productsand promotionsby site. This enables businesses to manage multiple sites and assign specific users or organizations toeach site. Users can be limited to see and edit only the content to which they are assigned to work.

Benefits

Simplifies control of users access rights in the BCC.


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Enables customers to restrict users and teams to access and work on specific sites.

Emergency Project & WorkflowThe Emergency Project provides BCC users with a new out-of-the-box project type that has two workflowsteps: Author and Deploy to Production. This feature was created to enable users to make criticalchanges to their site quickly and easily. The Emergency Project will move to the front of the deployment

queue ahead of any projects that are currently in the queue.

Please no te:This new pro ject type should o nly be used in emergency si tuat ions and not as theregular, dai ly workf low.

User Role & Access RightA new Emergency Project role was added that gives users the Emergency Workflow access right. Therole can be combined with any existing user role. For example, a digital merchandiser can be assignedthe Emergency Project role, in addition to the Merchandising role. Once the Emergency Project role isassigned, she is able to create Emergency Projects and will see the Emergency Project option on theBCC homepage.

The project name, date, time, and name of the user who created it are automatically filled in when theEmergency Project is selected.

Some things to note:

Users cannot deploy an Emergency Project if a deployment is currently underway.

The Emergency Project can be used only in environments with switched data sources.

The following are the steps that the Workflow goes through during deployment:

Deploy > Check for running deployments > Lock assets > ResolveConflicts > Deploy to Offline data source > Run CMS > Refinementconfig generation (only if running ATG Search) > Switch Data Sources >Deploy to (newly) Offline data source > Run CMS > Refinement configgeneration (only if running ATG Search) > Check in assets

If assets in the Emergency Project are locked, the system will unlock the assets in the lockingproject and set the workflow for that project to the task that invokes conflict checking (e.g.,

Figure 5: The Emergency Project is a new workflow that has two steps: Author and Deploy to Production.


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Approve for Production Deployment). The locking projects name, creator, and start date arethen recorded in the Reset Projects List. Projects that are reset must be redeployed.

Benefits

Provides a new workflow that enables users to make mission-critical changes to the site quicklyand efficiently.

Enables business users to make emergency changes without having to rely on IT.

Extended Visual Merchandising Features: WorkbenchThe 10.1 release introduced Visual Merchandising features and functionality in the Merchandisingapplication in the BCC. As part of this feature set, Workbench was used to perform multi-edit functions.Workbench functionality has been extended in the 10.2 release beyond multi-edit to enable users to editsingle assets, move more seamlessly between the Layout and Data views, and manage catalogrelationships among assets. Located above the Browse panel and property editors in Data View andabove the preview of the site in Layout View, Workbench is a persistent area that enables business usersto bookmark assets for current or future work.

Drag and DropUsers can drag and drop assets from the Data and Layout views to the Workbench. Users can drag one

asset to the Workbench or multiple assets to create a bucket where multi-edit functions are still available.

Workbench is available in bothData and Layout Views. Userscan drag and drop single assets

or create a bucket of assets.

Figure 6: Workbench persists among sessions and enables users to bookmark single assets or create buckets of

assets.


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In addition, users can drag and drop assets and buckets of assets within the Workbench to link items andestablish catalog relationships.

Benefits

Extended tool provides new capabilities for Merchandisers to manage catalog relationships,perform multi-edits, and create buckets of assets.

Offers users an additional way to interact with the Layout and Data views.

Text Editing in PreviewThis feature enables users to access a context menu via right-click on a text asset in Layout View andedit the text with a pop-up text editor. Text must be configured to be available on the site via an ATGrepository in order to enable this feature. Examples of editable text are provided in the CommerceReference Store and include:

About Us

Careers News FAQs

Privacy

Terms Shipping Returns

Benefits

Extends the Visual Merchandising capabilities so that users can edit text assetsin addition tocatalog assetswhile in Preview.

Edit Assets while Previewing a Future Date/TimeThis enhancement makes it possible for users to make changes in Layout View while previewing a site ata future date and time. Prior to the 10.2 release, users could only make changes to catalog assets whilepreviewing the site in the present.

Benefits

Users can preview the site at a Future Date/Time and use the Visual Merchandising functionalityto make changes to assets rather than having to make all changes to assets that are scheduledto appear at a later date in Data View.

Usability EnhancementsThe 10.2 release includes a number of enhancements to the BCC UIs that improve the efficiency andexperience for users.

BCC Home

Click on the name of projects for one-click access. Reduced the amount of browsing required to create new projects.

The right-hand side of the BCC Homepage now shows more projects by default so users can findprojects to work on more easily and without having to page through project lists.

Merchandising UI

Reduced visual clutter by removing unnecessary UI chrome Improved text, icon, and button contrast levels for improved readability and accessibility Reduced dependence on custom Flex skins and increased the use of CSS in the styling of some

UI elements for sharper graphics, more contrast, and a more consistent and predictable UI.

Split compound UI elements into more granular and easy-to-understand components (e.g., backbutton and ancestor menu, project widget and project action menu).

Increased the size of work areas by implementing a more compact layout with less white space Implemented user-resizable modals.


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Promotions Visibility

The Promotions Visibility feature was added to the Layout View and offers business users insight intohow their promotions are functioning. The feature, which includes a new promotions button on thePreview toolbar, shows the user the shopping cart total price, as well as the number of promotions thathave been applied to the cart.

As the business user navigates the site, she can add items to her cart to check that promotions are beingapplied as desired. Users can click on the promotions button to get more information about available andapplied promotions.

Users can see which promotions have been applied and how the promotions engine has evaluated thepromotions and the items that are in the cart. Details about stacking rules, conditions, and offers areincluded to help users double-check promotions and troubleshoot if they encounter a discount they werenot expecting.

Benefits

Provides valuable insight into how promotions are being applied. Enables a user to test and troubleshoot Promotions in Preview.

Users can see more projects listed.

One-click access to projects throughthe project name.

Re-grouping of applicationsand assets for more intuitivelocations.

Figure 7: Usability enhancements and improvements were made to areas of the UI including the BCC homepage.


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Non-Discountable Products & SKUsThe 10.2 release adds a new propertywithin the Merchandising UI that enablesusers to designate product and SKUs asnon-discountablei.e., they cannot beused in a promotion and are unavailablefor discount. After a user has selectedNo on the Discountable property(located on the Advanced tab), the user

will get a warning if she tries to use theproduct or SKU as part of the Offer whencreating a promotion. Products and SKUsdesignated as non-discountable can beused as qualifiers when in a promotionsCondition.

Benefits

Enables users to indicate that a product or SKU should not be discounted. The UI notifies the users if any non-discountable product or SKU is in a promotion.

Figure 9: Promotions Visibility gives users the ability to troubleshoot how promotions are working in Preview.

Figure 8: The promotions button on the Preview toolbar indicates the cart total and how many promotions havebeen applied.

Figure 10: Select No to make Products or SKUs non-discountable.


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Promotion Filters ManagementThis feature enables business users to make changes to Condition and Offer Filters on the Advanced tabin the Promotions UI. The Condition and Offer Filters are part of the Qualifier Service, which is used todetermine if anything qualifies for the discount (Condition) and which pieces should receive the discount(Offer). The default setting is inherited from the corresponding global filter setting (i.e., applies to all

promotions) within the Qualifier Service properties file. With this feature, users can now override thoseglobal settings for an individual promotion.

Condition and Offer Filters, which are found on the Advanced tab, and vary according to promotion type,can be changed by the business user. Each filter offers users the choice of using the default setting orincluding or excluding the items described in the filter. For example, a user could set up a promotion thatgrants 15% off the Home Accents category. The default condition filter for this type of promotion excludesitems that are on sale from being included as part of the Condition. With this feature, the user canoverride the setting so that sales items are evaluated as part of the Condition.

Item Discount

Condition Filters

Discounted Items (Any Promotion) Exclude/Include items discounted in any promotion

Discounted Items (Current Promotion) Exclude/Include items discounted in the current promotionItems on Sale Exclude/Include items on sale

Items with Zero Prices Exclude/Include items with zero prices

Items with Negative Prices Exclude/Include items with negative pricesOffer Filters

Qualified Items Exclude/Include qualified items

Discounted Items (Any Promotion) Exclude/Include discounted items (any promotion)

Discounted Items (Current Promotion) Exclude/Include discounted items (current promotion)Items on Sale Exclude/Include items on sale

Items with Zero Prices Exclude/Include items priced as zero (0)

Items with Negative Prices Exclude/Include items with negative prices

Items with Price Lower than PromotionPrice (Fixed Price Promotions Only)

Exclude/Include items with a price that is lower than thepromotion price

Order Discount

Condition Filters


Items on Sale Exclude/Include items on sale

Items with Zero Prices Exclude/Include items with zero prices

Items with Negative Prices Exclude/Include items with negative prices

Shipping Discount

Condition Filters


Items on Sale Exclude/Include items on sale

Items with Zero Prices Exclude/Include items with zero pricesItems with Negative Prices Exclude/Include items with negative prices

Benefits

Allows business users to make changes to promotion filters for each promotion.

Enables business users to be less dependent on IT to make changes to promotions.

Figure 11: List of condition and offer filters available by discount type.


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Oracle ATG Web Commerce Service Center (CSC)

Service EnablementOracle ATG Web Commerce customers are increasingly using Representational State Transfer (REST)Web Services to integrate with backend enterprise systems. To enable customer applications to moreeasily integrate Oracle ATG Web Commerce functionality with other applications and systems, significant

improvements have been made to the REST-based framework and Web Services in the 10.2 release.

A new Model View Control (MVC) architecture has been designed for 10.2. This new framework useschain-like controller components that process multiple portions of a REST request and render a singleresponse. The new framework aggregates data from one or more controllers such as droplets, formhandlers, other Nucleus components, and/or JSP pages. These controllers, in turn, generate a model(map of maps). A separate view layer (response generator) then renders that model in a UI-neutral formatsuch as JSON or XML. Controllers and controller chains are defined in XML files. Definitions can bealtered and extended using XML-combine.

The new framework provides a configurable XML-based filtering definition that enables customers todeclare which properties should be returned in the response of a REST Web services call. These XMLfilters can be XML-combined to extend or restrict the view. With this capability, customers can maintain a

single controller with multiple views or filters and define what type of data to return based on who isissuing the request. For example, on an iPad product detail page, customers may want to return moreproduct details or a bigger image, and the new framework can easily support this configuration. The viewlayer also supports the ability to transform values (e.g., return the last four digits of a credit card number).

A number of Web Services have also been created as part of this REST framework redesign. Theseinclude core CSC functions such as updating profiles and assisted shopping. Complete details aboutthese Web Services can be found in the product documentation.

Benefits

The Web Services and REST framework make it easier for customers to implement many of theircross-channel initiatives.

The new framework aggregates data from multiple sources into a single request, therefore

requiring fewer requests to the server. Services can also be configured to return the smallestamount of data needed to further enhance performance, especially on mobile devices.

Because the view layer is decoupled from the controllers, filtering can be applied to content fromany type of controller including JSP pages or droplets. This greatly simplifies the controller codeby deferring rendering to the view layer.

Customers can now also define different filter definitions for the same object, such that differentapplications or different parts of the same application can retrieve different views of the sameobject (e.g., to get a summary versus detailed view of the order). The new framework enablescustomers to reuse existing droplets, form handlers, and components. For example, customerscan reuse the custom code that was written for their desktop site in a RESTful way without havingto write new Java code.

With the new Web Services and filter definitions, developers now only need to modify theconfigurations for their needs, rather than being required to create new Web Services from

scratch, thus shortening the development time required to get an initial version of a new serviceup and running. Because the framework and Web Services use known Oracle ATG WebCommerce design patterns, a developers dont have to learn new coding patterns.

Endeca Guided Search for Product Catalog Search in CSCCSC now uses Oracle Endeca Guided Search for product catalog searches and browsing. EndecaGuided Searchbased on the Endeca MDEX Engineis a powerful technology that not only providesagents with the results of their query, but also guides agents to the correct set of next steps, whileeliminating the frustrating response of No Results Found.Next steps are re-ranked and re-organizedwith each click, creating a much more productive and satisfying navigation experience for CSC agents.


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Prior to 10.2, CSC provided only a basic SQL search for the product catalog. The Endeca GuidedSearch-driven page that ships as part of this feature is an alternative to the current SQL-based productbrowse and search pages. The existing pages remain to support customers who do not use EndecaGuided Search. A CSC configuration determines which search page(s) are displayed.

The updated version of CSC: Provides a new Endeca Guided Search-driven search page (titled Product Catalog) and queries

the same Endeca MDEX Engine configured for search on the front-end website. Displays the search results and ordering (including dimensions or facets) that the front-end

shopper would see given the same search context.

Uses CSC-specific renderers for the page display (e.g., dimensions, search box, breadcrumbs,and search results).

Supports site-based catalog configuration so that it can return only results associated with thecurrent site or a list of sites.

Note that CSC 10.2 continues to use ATG Search for order and profile searching. CSC will cease to useATG Search for orders and profiles in an upcoming Oracle ATG Web Commerce release.

Benefits

Enables customers to provide their CSC agents with the same market-leading search experienceas shoppers, allowing agents to explore the catalog data more interactively and easily with theshopper in real time.

Eliminates the need for CSC customers to have to implement the search solution that matchesthe front-end as a customization.

Endeca Guided Search improves the performance and usability of CSC by providing agents witha search technology that responds intelligently to their current navigation state, guides themalong valid paths, and eliminates invalid choices.

Figure 12: Endeca Guided Search now powers product searches and browsing within CSC.


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Support for In-Store PickupProviding a seamless purchasing experience is now considered a key capability for cross-channelretailers. To support the cross-channel experience, retailers offer shoppers the popular option of orderingonline and picking up-in-store. As explained above, Release 10.2 provides support for the cross-channelexperience by enhancing the current Oracle ATG Web Commerce inventory system to accommodatemultiple inventory records per location per SKU, and by offering additional shipping and payment group

options.

The CSC application supports this Commerce feature by offering the following capabilities:

Provides a mechanism that enables an agent to search for a store and provides a display of in-store inventory for a SKU.

Displays multiple Available to Promise (ATP) dates for when the item will be available for pickup. Enables agent to select and checkout using in-store pickup as a fulfillment method/delivery

option. If in-store pickup is chosen as a delivery option, CSC allows the payment to be identifiedas to be paid in the store.

Provides support for the cash paymentgroup for display only purposes.

Benefits

Provides cross-channel support for customers who want to unify the online and offline purchasingexperience for their shoppers, ensuring that their agents can also provide the shopper with thesame cross-channel buying capabilities.

Supports a seamless cross-channel experience by optimizing the in-store pickup process foragents.

Figure 13: CSC supports in-store pickup selling scenarios.


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CSC Support for Profile RealmsCSC provides support for the Platform profile realms feature. CSC determines which profile realms canbe accessed by an agent using any site/site group constraints. The application provides the ability:

For a CSC agent to search for a profile within the context of a given site, select a profile, and takeaction on behalf of that profile.

To create a profile that is associated with a given site thus putting that profile automatically into

the appropriate realm. For an agent to select a default realm when creating a profile.

Benefits

CSC provides support for the profile realms Platform feature by enabling agents to work onprofiles that are partitioned based on certain site-based criteria.

Support for Non-Discountable ProductsCSC has been updated in 10.2 to support the new Merchandising feature that enables customers tospecify that certain products or SKUs should be restricted from qualifying for a promotion. CSC ensuresthat an agent is aware that a product is non-discountable by showing this property in areas of theapplication including the product page, SKU picker, shipping pages, cart page, order view page, etc.However, an agent may still override prices and apply order adjustments.

Benefits

The CSC application has been updated to ensure that agents understand that certain productsare flagged as non-discountable in the product catalog. With this feature, customers can ensurethat their agents are not inadvertently providing discounts on products that have been designatedas non-discountable by the merchandisers.

By extending support for this new feature, CSC also ensures that all returns and exchanges areprocessed correctly for an order that contains non-discountable products.

CSS ConsolidationIn 10.2, a certain amount of Cascading Style Sheets (CSS) consolidation was done within the CSC UI.The goal of these improvements was to separate the ability to control and manipulate the UI from CSSfiles and to separate the CSS from the JSPs, scripts, and other inline elements. Furthermore, CSS has

been better annotated so it is now easier for customers to understand.

Benefits

Some aspects of the CSS used in the CSC UI have been consolidated and optimized to ease theimplementation and customization efforts of CSC customers.

Enables CSC to reduce code complexity and enables the UI to be easier to install, customize,and upgrade.

Oracle ATG Web Commerce Search

Maintenance UpdateThe 10.2 release of ATG Search is a maintenance release and contains bug fixes.

All development efforts associated with search will be focused on the Endeca Guided Search productmoving forward. The 10.2 release will be the last release of ATG Search .Current ATG Searchcustomers should be making plans to move to Oracle Endeca Guided Search.


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Oracle ATG Commerce Reporting

Data AggregationOracle ATG Web Commerce collects a wide range of data for reporting purposes and provides out-of-the-box reports to enable customers to monitor key performance indicators (KPIs) for their commercebusiness. In order to provide such insight, data is collected at a fairly fine grain to allow analysts to view

the data from many perspectives. While this granularity provides users with tremendous flexibility, it canalso result in report generation taking longer than desired.

The Data Aggregation feature allows certain pieces of data in the reporting data warehouse to beaggregated over a period of time and then used in reports. This allows the report generation to processfewer rows of data in order to generate reports that use the aggregated items. At the same time, theoriginal data is still available for users if they want to analyze it at a more granular level.

By default, aggregation is enabled on data such as site visits, sales, promotions usage, etc. Simpleconfiguration options allow administrators to indicate which items are aggregated.

Benefits

Enables reports that rely on granular data to be executed much more quickly, using fewer

resources on the database and BI servers.

Updated ReportsA number of updates have been made to improve the readability and usability of ATG reports.Across many reports, the trend line graphs have been updated to use a new style. This new style reducesthe screen real estate needed and therefore allows more information to be presented for the user.Likewise, the new graphs provide additional information such as high and low marks to assist readers inextracting key data quickly.

Dashboards have also been updated to fit better in common screen resolutions without requiringhorizontal scrolling, making more data visible to users in a single glance.

Benefits

Reports are clearer, provide additional data, and are simpler to navigate.


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Oracle ATG Web Commerce Reference Store (CRS)

Product ReturnsThe CRS returns feature builds on the core Commerce returns functionality to enable a shopper to easilyinitiate a return on orders (both as an order as a whole, or as individual returnable items contained withinthe order) within the account management area. The order history and order details pages have beenupdated to show information on previous returns associated with an order and to allow a shopper toinitiate a return on any returnable items contained within an order.

Figure 14: Many of the dashboards have been reoriented to fit better on typical screen resolutions without requiringhorizontal scrolling, making them more usable and easier to navigate. Trend lines are more compact and show high/low

marks for quick understanding of the data.


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A new area has been introduced for registered shoppers where previous returns can be viewed. Toenable a shopper to initiate the return of items, the CRS returns feature introduces functionality to enablethe shopper to:

Select an order and return the full order or items from within that order.

Receive either a store credit or a refund to the credit card used for the order payment. View further details of previous returns (returns history).

View details of any exchanges made on an order. Note that only an agent in the CSC applicationcan initiate exchanges; exchanges cannot be done by the shopper directly in CRS.

Benefits

Provides a best practice example of how a shopper can quickly and easily initiate a return directlyon the website.

RightNow IntegrationOracle RightNow Cloud Service combines web, social, and contact center experiences for a unified,cross-channel service solution. To demonstrate integration between Oracle RightNow and Oracle ATGWeb Commerce technologies, CRS embeds relevant and contextual support information from RightNowin the CRS product detail pages. The goal of providing this additional product information on the productdetail pages is to validate a shoppers need, address research needs, and help the shopper select theright product, thereby increasing the likelihood of a purchase.

In this integration, Oracle ATG Web Commerce manages the majority of the shopping experiencefromthe display of the products on the storefront to the process by which those products can be purchased.

Oracle RightNow manages the Knowledge Base where additional information can be retrieved about orrelated to the product(s) being displayed and provides the widget syndication capabilities to allow thatcontent to be broadly distributed.

At a high level:

CRS has embedded the RightNow Knowledge Syndication Widget in each product detail page ofthe CRS application. This is an optional add-in that can be enabled for joint Oracle ATGCommerce and Oracle RightNow customers.

RightNow provides contextual and customized knowledge content that matches the existing CRSsample data.

Figure 15: Customers can initiate a product return on CRS.


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RightNow hosts the fully re-skinned sites with this customized knowledge content to match theCRS user experience.

The integration supports the differentiated experiences of users coming from ATG Store US, ATGHome, and ATG Store Germany.

The RightNow site maintains context of where the user came from and provides navigation URLsback to the calling (ATG) page.

Benefits CRS 10.2 demonstrates an integrated solution between Oracle RightNow and Oracle ATG Web

Commerce.

This integration provides customers with reference-quality code that demonstrates how to providecontextual, relevant information in CRS from RightNow. This integration can be used as a startingpoint to display knowledge content from RightNow for any page that is powered by Oracle ATGWeb Commerce.

Simplified Checkout CodeOne of the goals of CRS is to demonstrate advantages of the Oracle ATG Web Commerce solution andbest practices on how to implement features provided by this solution. Developers can also use CRS as astarting point for their custom applications. As such, CRS demonstrates the usage of ATG Core

Commerce APIs including checkout.

Checkout is a complex API that includes order items manipulations (add items to order, remove itemsfrom order, and change items quantity), order shipping groups manipulations (split order items to thedifferent shipping groups and use different shipping methods), and pricing operations (promotions,stacking rules, coupons, and fulfillment). Furthermore, every modification of the orders content requiresan additional re-pricing operation to keep pricing information up to date.

Prior to 10.2, CRS re-priced an order multiple times from the Add to Cart operation to order confirmationand placement. Because order re-pricing is an operation requiring substantial calculations, significant

Figure 16: The RightNow Knowledge Syndication Widget has been embedded on the CRS product detail page.


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effort has been made in this release to simplify the checkout code and reduce the negative impact of re-pricing on checkout performance.

Throughout the cart/checkout JSP code, improvements were done to bring the code up to Oracle ATGbest practices standards. More comments were also added to the CRS checkout related FormHandlers/Droplets/Helpers.

Benefits

As a result of this work, CRSs checkout code has become much easier to understand, extend,and maintain. The checkout code and process has been simplified on the backend to improveperformance. Developers can now more easily understand the checkout code and can work moreeffectively with the CRS code base.

To enable customer developers to effectively use CRS as a basis for their own customimplementations, more comments were added throughout the code to enable customerdevelopers troubleshoot issues more quickly and easily.

Build SystemAs part of the 10.2 release, CRS ships with build scripts that are based on the Apache Ant tool. Thefeatures available are:

Modular structure: The build environment has a modular structure that enables customers toexecute the main build script that in turn builds all its child modules. This modification shouldresult in a significant time saving for customers who make modifications only in one individualmodule and hence dont need to rebuild CRS.

Easy configuration: The CRS build system provides convenient one-place configuration of buildenvironment located in the main CRS directory.

Exclusion of particular modules from the build process: Customers can add a configuration optionto indicate which modules they want to exclude from the main build process.

Benefits

Customers can now easily configure and use the new build system. CRS now provides a buildenvironment that can be used or easily modified and replaced by customers.

Enables customer developers to more easily modify CRS classes, JSPs, or configuration files

and easily rebuild CRS using the newly provided build system.

Start and End Dates for Category, Promotion, and Promotional Content AssetsCRS now applies logic to category, promotion, and promotional content assets so that they are displayedusing start and end date properties (if specified).

Assets that have defined start and end dates are filtered in CRS production mode and in preview moderegardless of the source of the datawhether the assets are read via Repository Search, or theEnhanced Sorting dropdown control, or whether the system is querying the ATG Repository or theEndeca MDEX Engine.

To support this feature, CRS applies time-based filters to the results coming back from the Endeca MDEX

Engine. It is recommended that queries submitted to the MDEX Engine not use the current time, buttruncate that time to the current day to ensure that queries are adequately cached. A production site mayexperience a reduction in performance if implementers apply time-based filtering of less than a day.Customers should work with their implementers to find an acceptable tradeoff between systemperformance and timeframe accuracy. If customers want to filter on a timeframe of less than one day,they may want to push the time-based filtering to be a part of the data ingest process (for example,possibly assign additional date/time based dimension values/attributes to product records so the MDEXEngine doesn't have to filter the records directly).


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Benefits

Allows merchandisers who often merchandise products and categories in advance of when theygo live and to see what their site will look like at a future date when the promotions or the newcategory have been activated.

Merchandisers can create a new category that will be available on the production site at a futuredate (e.g., a category that is available only for the holiday season). The merchandiser has the

ability to create this new category in the BCC, add existing and new products to it, and set thestart date on the new category to a future date. The merchandiser is able to preview this categoryfrom the BCC using the date/time picker.

Oracle ATG Commerce Reference Store iOS Universal Application

Release 10.2 marks the first release of the integrated ATG-Endeca Commerce Reference Store iOSUniversal application that serves both the iPhone and iPad devices from a single download or binary.The previously released 10.1.1 Oracle ATG Web Commerce iPhone application has been transformedinto the iOS Universal application. The specific changes made for the iOS Universal (iPhone and iPad)application in 10.2 are:

ATG Search has been replaced with Oracle Endeca Guided Search. Business users can drive the page content management and layout of the search results and

category pages through Oracle Endeca Experience Manager. Business users can drive additional storefront elements such as categories, facets/dimensions,

and breadcrumbs through the Oracle Endeca Commerce products.

The usage of core Endeca-, as well as ATG-specific cartridges, is demonstrated. (Refer to theOracle ATG Web Commerce 10.1.2 Whats New document for a complete list and description ofthe Endeca and ATG-specific cartridges that are demonstrated in the 10.2 release.)

Shoppers can browse the product catalog in addition to searching.

The CRS iOS Universal application includes a server module that extends the existing CommerceReference Store (CRS) backend. The CRS iOS Universal application provides a working example of aclient that consumes data provided by this server module.

The CRS iOS Universal application has rewritten the existing iPhone application to take advantage of thenewly redesigned Oracle ATG Web Commerce 10.2 REST framework. This application also provides aworking example of how customers can leverage the Endeca Assembler to make Oracle Commerce dataavailable to an iOS client application and extend this application to meet their specific requirements.

The CRS iOS Universal application has also been designed and built in a modular manner to allowEndeca-only customers to use key components, such as the Experience Manager framework andcartridges that use MDEX Engine data. This functionality is mainly provided by theEMAssemblerConnection class and a separate Xcode project called the EMMobileClient. TheEMAssemblerConnection class allows the iOS client to make a connection to the assembler, query it fordata, and parse the response from the assembler into useful objects. The EMMobileClient holds Endeca-specific managerclasses, utilities, and Objective-C model objects (e.g., an object representation of a

Main or Secondary Content Slot, etc.) which is very useful functionality for integrations.

The iOS Universal application also provides a useful example of how to render Oracle EndecaExperience Manager cartridges in a native application, providing design patterns and best practices fordevelopment of custom cartridges. Additionally, the same cartridges are used and shared across all CRSreference applicationsdesktop, mobile web, and iOS Universal application.


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Search Results PageAs in the 10.1.2 CRS mobile web and desktop applications, the search results page in the CRS iOSUniversal application is now controlled within Experience Manager, enabling the business user to managethe layout of this page without ongoing support from IT or the need to republish the app through the AppleStore. The search results page may be driven by the same configuration and cartridges as used by thedesktop CRS application for when a shopper enters a search term, as well as whenever a shopperselects a facet or dimension refinement during the browse experience.

Category PageAs demonstrated in the 10.1.2 CRS mobile web and desktop applications, the category page in the iOSUniversal application is also controlled within Experience Manager. The category page may use the sameconfiguration as used by the desktop CRS application for when a shopper enters category-only inputs.

Figure 17: The CRS iOS Universal binary can be used for both iPad and iPhone devices.

Figure 18: The CRS iOS Universal application shows how to use Experience Manager to manage the shopperexperience.


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On this page, CRS demonstrates how business users can use data from the ATG repositories andcontinue to use ATG Visual Merchandising (Light Table) capabilities to manually curate and merchandisethe experience of the category landing pages. As shipped, the category page uses the ATG CategoryProducts Grid cartridge that returns products and their sequence as defined by the business user in theBCC. Business users can also place the Endeca Results List core cartridge on the category page as well.Additionally, the category page on iOS Universal application demonstrates the usage of the Endeca

Horizontal Records Spotlight cartridge.

Multisite CapabilitiesAs demonstrated by the CRS mobile web and desktop applications, the CRS iOS Universal applicationprovides shoppers with the ability to switch between the ATG Home and ATG Store US sites and share ashopping cart between sites that are a part of the same cart-sharing group.

Benefits

By using the iOS Universal app, customers can reduce the time to market of their own customiOS applications and increase efficiencies by maintaining only a single code line.

Demonstrates how customers can write one application with custom-designed iPad and iPhoneUIs and avoid writing duplicate backend code for the overlapping elements, greatly reducingdevelopment time.

The iOS Universal application uses Oracle Endeca Guided Search to enable shoppers to explorethe storefront to find relevant and desired items quickly.

Business users can use Experience Manager for granular control over the customer experienceand the ability to tune and optimize content targeting and personalization on dynamic pageswithin the iOS Universal application.

Demonstrates how customers can use the Endeca Assembler to share core cartridges acrossdesktop and mobile channels thereby making it easier for the merchandiser to manage cross-channel configuration and support a responsive design framework.

Commerce Reference Store (CRS) Mobile Web Application

The primary focus of enhancements to the 10.2 version of CRS mobile web application is to continue to

demonstrate how customers can add Experience Manager capabilities to an existing Oracle Commercemobile web storefront. Additionally, it provides a best practice example of how customers can unify theATG and Endeca Commerce functionality in an integrated mobile web application.

Note that all features described below are demonstrated by both the iOS Universal and mobile webapplications in 10.2.

Benefits

Provides implementation guidance for joint ATG-Endeca deployments.

Offers reference-quality integration code that customers and partners can reuse as-is or use asan accelerator in their own applications to speed time-to-market and shorten development cycles.

A user interface (UI) that uses existing form handlers and provides the ability to easily change thebranding and look-and-feel of an application.

A mobile-optimized UI that supports mobile browser detection and automatic redirection to anyWebKit-enabled mobile-browser.

Built on market-leading technologies such as CSS3 and HTML5.

Brand Landing PageThe 10.2 release of the CRS mobile web application adds a brand landing page managed throughEndeca Experience Manager. Experience Manager provides business users with the ability to quickly andeasily create such landing pages and enables business users to manually optimize a high-value page intheir site and modify it from the default experience for that page.


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For example, the Style By Zhannabrand landing page is triggered only if shoppers select the Style byZhannabrand dimension or search on the brand name via the search box. This page demonstrates theuse of a custom media banner cartridge that returns media content from the ATG repository, a ResultsList cartridge that renders the result set horizontally, and a custom order for the standard GuidedNavigation cartridge.

Benefits Provides a working example of a brand landing page created and managed using Experience

Manager.

Auto-SuggestThe CRS iOS Universal application and the CRS mobile web application demonstrate the use of theEndeca Guided Search Auto-Suggest capabilities. Auto-Suggest (also known as Type Ahead) searchresults display as the site visitor types in the search box, rather than displaying after the visitor hascompleted the search. Business users can now configure the Auto-Suggest feature on the Search Boxcartridge in CRS mobile.

Benefits

By implementing the Auto-Suggest feature on their storefronts, customers can help shoppers

avoid spelling mistakes, provide appropriate query suggestions, and provide immediate feedbackabout which queries are possible. Additionally, the presence of a suggestion indicates that thesearch system is able to provide a useful response to the query.

Search AdjustmentsThe CRS iOS Universal application and the CRS mobile web application demonstrate the use of theEndeca Guided Search Adjustments capabilities through the use of the Search Adjustments cartridge.These capabilities include automatic spelling correction, automatic phrasing, and Did You Meanfunctionality. The Search Adjustments cartridge enables business users to specify whether or not search

Figure 19: Auto-Suggest has been added to the CRS mobile web and iOS Universal applications.


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adjustments messaging displays on a page; however, this cartridge does not have any configurationoptions in Experience Manager.

Benefits

The Oracle Endeca Guided Search product provides many search-related features such asspelling correction and Did You Mean. These capabilities are now demonstrated in the CRS

mobile web and iOS apps.

SortingShoppers now have the ability to sort their results on both theiOS Universal and mobile web applications using the samecriteria that is provided on the CRS desktop storefront. Thecriteria are:

Top Picks: results are sorted by merchandiser-definedmargin criterion.

Name: ascending and descending. Price: high to low, low to high.

Business users have the ability to specify in Experience

Manager, for both mobile web and desktop applications, whichsort option should be applied by default when a shopperarrives on the site as the result of a search.

Benefits

Provides site visitors with the ability to sort the results by a variety of popular and widely used sortcriteria.

Mobile PreviewBusiness users can now preview the CRS mobile web application in Experience Manager and in theBCC. The 10.2 release extends the preview capabilities provided for the 10.1.2 desktop application to the

mobile web application.

Through Experience Manager, the business user can now audit the rules that were considered and whichones fired on the mobile web application pages.

The timing of when data will be available for preview still depends on from where the information beingdisplayed is coming (ATG Repository or MDEX Engine). That is, no enhancements have been made tothe overall preview capabilities over and above what was provided in the 10.1.2 release. The 10.2 releaseextends these existing preview capabilities to mobile.

The following is a high-level summary of how preview works in 10.2:

ATG and Endeca both keep their own, separate previews and workflows.

Preview capabilities in the BCC are in the context of a CA project.

Preview capabilities in Experience Manager are in a shared authoring context. As of Oracle ATG Web Commerce 10.1.1, an ATG deployment typically kicks off an index for the

MDEX Engine.

In Experience Manager, users can only view content that has been deployed from ATG andindexed in the MDEX Engine.

In the BCC, an un-indexed, new category can be previewed. In the BCC, all changes made in Experience Manager may be previewed.

ATG assets continue to use Content Administration for workflow, versioning, and deployments.


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Oracle ATG Web Commerce Supported Environments Matrix

Please refer to the Oracle ATG Web Commerce Supported Environments Matrix located here:

https://support.oracle.com/epmos/faces/ui/km/SearchDocDisplay.jspx?_afrLoop=312645634602651&recommended=true&type=DOCUMENT&id=1345041.1

All product documentation is located here:

http://www.oracle.com/technetwork/indexes/documentation/atgwebcommerce-393465.html
https://support.oracle.com/epmos/faces/ui/km/SearchDocDisplay.jspx?_afrLoop=312645634602651&recommended=true&type=DOCUMENT&id=1345041.1https://support.oracle.com/epmos/faces/ui/km/SearchDocDisplay.jspx?_afrLoop=312645634602651&recommended=true&type=DOCUMENT&id=1345041.1http://www.oracle.com/technetwork/indexes/documentation/atgwebcommerce-393465.htmlhttp://www.oracle.com/technetwork/indexes/documentation/atgwebcommerce-393465.htmlhttps://support.oracle.com/epmos/faces/ui/km/SearchDocDisplay.jspx?_afrLoop=312645634602651&recommended=true&type=DOCUMENT&id=1345041.1https://support.oracle.com/epmos/faces/ui/km/SearchDocDisplay.jspx?_afrLoop=312645634602651&recommended=true&type=DOCUMENT&id=1345041.1


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Oracle ATG Web Commerce 10.2Whats New Reference DocumentApril 2013

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