market trends & innovation - investors · cloud digital transformation ... oracle atg commerce...

Market trends &

Innovation /

Fostering our clients’

transformation

Cyril Garcia

Paul Nannetti

Les Fontaines, 12-13 June

2 Copyright © Capgemini 2012. All Rights Reserved

Capgemini Analyst Day 2012

IT demand impacting trends

Cultural shift

Mobility

Bring your

own device

Transactions

explosion

Big data

Real time

Consumption

patterns

As-a-Service

Appification

Social Economy Technology

http://www.google.co.in/imgres?imgurl=http://t2.ftcdn.net/jpg/00/37/86/51/400_F_37865132_vwzWzBwuwS7CRlkGWX0vChEHWIvveHeQ.jpg&imgrefurl=http://www.fotolia.com/id/37865132&usg=__zbaViDAqQ9bRaVRfi2Q-0iy0Dhc=&h=286&w=400&sz=21&hl=en&start=17&zoom=1&tbnid=jA20pFexqn3EZM:&tbnh=89&tbnw=124&ei=HTyVT4nNG4nkrAfUr72NBQ&prev=/search?q=bring+your+own+device&um=1&hl=en&tbm=isch&um=1&itbs=1



Companies will need to transform dramatically

as mobile enact new definition of the enterprise

1 billion

smartphones

by 2013

40%

CAGR of sales

of tablets until 2016

People

revolution

2/3 of employees

linked to the enterprise

through mobile

devices (Forrester)

Mobile devices replace the PCs as access to IT, while

limits between own and corporate device are blurring



A unique opportunity to move into newly

formed markets

Global mobile

transaction

market will total

617B€ by 2015

Marketing

revolution

Digital transactions disrupt traditional

sales activities



New consumption patterns will dismantle the

traditional IT organization

82% CAGR for

revenues from apps

on smartphones and

tablets until 2015

Structures

explode

Application of software drives focused verticals

and as-a-service patterns



Next upheaval of IT sector will be offer-driven

Corporate IT

defines

systems and

rules

Consumer IT

imposes new

paradigm to

company IT

Appification

eased by

technology

disruptions

will broaden

IT

possibilities 2

01

2

20

00

s

20

20

Offer-driven Demand-driven Offer-driven

http://www.google.co.in/imgres?imgurl=http://www.mobilephonecamerasecret.com/wp-content/uploads/14_4_orig.jpg&imgrefurl=http://www.mobilephonecamerasecret.com/choose-your-own-mobile-phone-deal-with-mobile-phones-megastores-deal-finder/&usg=__MeWfT9qsHcuE4qm4u8xJQJZdBss=&h=420&w=300&sz=29&hl=en&start=5&zoom=1&tbnid=4VkH0PdALqA-aM:&tbnh=125&tbnw=89&ei=nC2VT5zzC4TjrAey88noBA&prev=/search?q=mobile+phone+CAMERA&um=1&hl=en&tbm=isch&um=1&itbs=1

http://www.google.co.in/imgres?imgurl=http://bharatlines.com/wp-content/uploads/2011/12/social-network.jpg&imgrefurl=http://bharatlines.com/increasing-craze-of-social-media-on-mobile-phones/&usg=__i08b2-CkOOxTkeRqNFvsKdL6rP4=&h=600&w=800&sz=29&hl=en&start=1&zoom=1&tbnid=QD9OteRu0S06yM:&tbnh=107&tbnw=143&ei=FC6VT-DNNYTkrAeMx73xBA&prev=/search?q=mobile+phone+SOCIAL+NETWORKING&um=1&hl=en&tbm=isch&um=1&itbs=1

http://www.google.co.in/imgres?imgurl=http://www.bhatt.id.au/blogimg/google-nexus-one-android-mobile-smartphone.jpg&imgrefurl=http://gadgetswebstore.blogspot.com/2012/02/best-smartphones.html&usg=__2MwXJw8viyOLyguiYE0BVZY3G_Y=&h=462&w=500&sz=51&hl=en&start=3&zoom=1&tbnid=xASGC4XN8_U1NM:&tbnh=120&tbnw=130&ei=FzCVT-rxBYW3rAfYt9HmBA&prev=/search?q=mobile+smartphones&um=1&hl=en&tbm=isch&um=1&itbs=1



Standards and consolidation drove demand for our

business for years

Diversity

Standards

Consolidation of

infrastructures

(PCs, data center)

Process standardization

(ERP) Standard applications

Unique databases

(products, suppliers, clients)

Process &

Applications

Data

Infrastructures

Yesterday

Yesterday



Diversity

Standards

Process &

Applications

Data

Infrastructures

Tomorrow

On demand apps

Scores of

micro-verticals

Tomorrow’s commonality frontier

Structured

data in memory

computing

Cloud-based

infras

More complexity and diversity will create new demand

tomorrow for our services

Tomorrow



Next upheaval of IT sector will be offer-driven

Offer-driven

Capgemini

Business

Partner

Technology

Integrator

Appification eased

by technology

disruptions will

broaden IT

possibilities

20

20



Technology drivers are fuelling a new wave of

transformation for our customers

Combining on & off-premise IT resources, moving to on-

demand consumption

Transacting and interacting with everybody, anywhere, on

any device

Handling Big Data / Supporting real time analytics and

transactions

Enhancing customer, employee and supplier collaboration

and interactions

Cloud

Mobile

Big Data /

Analytics

Social

Te

ch

no

log

y d

rive

rs



Delivering personalized and

differentiated customer

experience through multiple

channels

Improving organizational

effectiveness, agility and

robustness

Disintermediation, new

ecosystems, new sourcing

models

Transformation themes

Customer Experience Operational Process Business Model

Our portfolio priorities are focused on these

technology driven transformation opportunities

Enhancing customer, employee and supplier collaboration and interactions

Transacting and interacting with everybody, anywhere, on any device

Handling Big Data / Supporting real time analytics and transactions

Combining on & off-premise IT resources, moving to on-demand consumption

Te

ch

no

log

y

dri

ve

rs

Social

Mobile

Big Data /

Analytics

Cloud



Delivering personalized and

differentiated customer

experience through multiple

channels

Improving organizational

effectiveness, agility and

robustness

Disintermediation, new

ecosystems, new sourcing

models



Through Digital Transformation, CC is a spearhead

for driving many of our portfolio bets





Te

ch

no

log

y

dri

ve

rs

Social

Mobile

Big Data /

Analytics

Cloud

Digital Transformation


Costumer understanding Analytics-based segmentation

Sociality-informed knowledge

Process digitalization Performance improvement

New features

Digitally-modified

businesses Product/service augmentation

Transitioning physical to digital

Digital wrappers

Top line growth Digitally-enhanced selling

Predictive marketing

Streamlined customer process

Worker enablement Working anywhere anytime

Broader and faster

communication

Community knowledge sharing

New digital businesses Digital products

Reshaping organizational

boundaries

Customer touch points Customer service

Cross-channel coherence

Self service

Performance management Operational transparency

Data-driven decision-making

Digital globalization Enterprise integration

Redistributing decision authority

Shared digital services

Digital Capabilities Unified Data & Processes

Analytics Capability

Business & IT integration

Solution Delivery



Strategic Offers - Customer Experience: illustration

Customer Experience Transformation

Consulting Services IT Services Managed Services





Te

ch

no

log

y

dri

ve

rs

Social

Mobile

Big Data /

Analytics

Cloud

All

Ch

an

ne

l (C

PR

)

Me

ter

2 C

ash

(U

)

All

Ch

an

ne

l (F

S)

All

Ch

an

ne

l /

Mo

bile

Da

ta

Exp

.(T

elc

o)

Oracle ATG Commerce Suite

Salesforce.com

Smarter Commerce (IBM)

Customer understanding

Top Line Growth

Customer Touch Points

Marketing Analytics Insight Center

Customer Operations Management (COM)

ACE / “Immediate” Platform

Transactions / Prosodie Platform



Our investments in new offers are generating

landmark successes

Capgemini

Consulting

Applications

Services

BPO

Infrastructure

Services

Testing

Mobility

New Markets

Business

Intelligence

European Life

Science Company

Service Integration, deployment of Global ITSM, Global Security

Operations, Service Integration, Applications Support

5 year deal to test and support 800 technology applications and

deliver more than 280 projects within ANZ – 360 people transferred

Enterprise mobile architecture, guidelines, mobile app factory &

maintenance

10 year contract for the replacement and support of core frontline IT

systems

CaixaPar buys 22% of CPM Braxis Capgemini, which becomes the

preferred IT supplier to Caixa for the next 10 years

5 year deal to take over the client’s captive India Development

Centre and provide ADM, ITO & Basis services

Leading Shipping

& Delivery Company

5 year deal covering outsourcing of business-to-business (B2B) and

business-to-consumer (B2C) sales processes

Digital transformation



Our partnership strategy is focused on solution and

capability development around key technology drivers

Str

ate

gic

Pa

rtn

ers

Pa

rtn

er P

ortf

oli

o

Re

gio

ns

/SB

Us

/Se

cto

rs



Warm – Cool spots in our markets

North America

Germany

Nordic

Asia Pacific

Geographies

Digital Transformation

Mid size offshore AM /

IM

Multi Channel Exp.

TLIs

Offers

CPR

EU

FS Outside Continental

Europe

Sectors

Netherlands

Iberia

Large, multi-tower deals FS in Continental

Europe

Public Sector

“Warm”

“Cool”



With 10,000 seats in India serving Continental Europe,

we intend to maintain our position as “offshore” champion

Nordic telco

German Telco

200

110

Maintenance and application modernization of the CRM platform and middleware applications

Data warehouse harmonization program

Schneider

Canon

120

105

Outsourcing of most IT activities. Transfer of work contracts of 600 people spread across over 26

countries

Development and maintenance of Legacy & New Application Landscape - Siebel, Oracle Bi,

Oracle eBS implementations

German Utility 80 Application Maintenance: Retail Sales and the End-customer billing process, covering both oil &

gas, SAP modules and ABAP, BIM

Ikea 230 Maintenance and development of core business applications in Supply Planning and Execution

and Retail Management

Volvo Cars

Daimler AG

120

130

Sole partners for supporting SAP instances globally and delivering “CM as a Service”, including

modernization projects, support & maintenance

Custom Software Development - complex projects focusing on core business processes

100

140

250

First generation AM outsourcing deal, to maintain core business-critical systems and provide

platform for “speed of development”

Maintenance of main corporate systems, support to finance transformation and systems

consolidation, BPM, business driven KPIs

Application Development and Maintenance

European Life

Science Company 500 Taking over its captive India Development Centre to provide ADM, ITO & Basis services

Client „12 Off. HC Nature of the deal

Financial

Services

Telecom

Manufacturing

EU

Automotive

CPR

Life Sciences

EnterCard

Nordea Bank AB

Top 5

European Insurer

Top 5

French Bank >150 Application Development and Maintenance



Case studies will illustrate our latest innovations

in Strategic Offers


Customer / All Channel Experience

Business & IT Process / Organization Fitness & Agility

Value Chain Reconfiguration

Te

ch

no

log

y

dri

ve

rs

Social

Mobile

Big Data /

Analytics

Cloud

Thank you

market trends & innovation - investors · cloud digital transformation ... oracle atg commerce...

Documents