what was the biggest the biggest problem of our of our fps? at that time
TRANSCRIPT
What What waswas the the biggestbiggest
problemproblem ofof ourour
FPSFPS??at that at that timetime
No No strategicstrategic
goals
No No processesprocesses
Huge risks
No time for strategic change
3yearsthe risks
to wipe out
3yearsprocesses
to build up
What What isis the the biggestbiggest
problemproblem ofof ourour
FPSFPS??
nu
HowHow do do wewethe the
peoplepeoplewewe
needneed??findfind
DemograpDemographyhy
Competencies
legalsociological
economicactuarial
socio-economicaldemographic
pedagogiccommunicational
technological
competencies
legalsociological
economicactuarial
socio-economicaldemographic
pedagogiccommunicational
technological
competencies+
languages
how did we how did we findfindBefore,Before,the the peoplepeople
weweneededneeded?
Employment security
State pensions
How
sexy
employer
become to
? a
culture,
it’s
stupid the
!
Me
My life
Where do you work?
When do you work?
How do you work?
Where??
work atat home home at work
(Nearly)
work at home caneveryone
TheTheworkwork mustmust
servantservant
the the
civilcivil
follow
Complete Complete digitaldigital files
from application till electronic
signature
Complete Complete digitaldigital files
Where?
work atat home home at work
InIn our our FPSFPS nearlynearly
everythingeverything
measuredisis
……eveneven thethe
CEO’sCEO’s officeoffice
50 m2
Price per square meter per
year
270 euro
13.500 euro a year
3% of his time
The higherhigher in thein the hierarchicalhierarchical
structurstructuree
you areyou are
thethebiggebiggerr
is your office
The higherhigher in thein the hierarchicalhierarchical
structurstructuree
you areyou are
and
the lesslessyouare
present
thethebiggebiggerr
is your office
The higherhigher
hierarchicalhierarchicalstructurstructuree
you areyou are in thein the
boss function Can a
?without an office
Answer e-mailsAnswer e-mailsAnalyze casesAnalyze casesHold meetingsHold meetings
Concentrate oneselfConcentrate oneselfHave confidential interviewsHave confidential interviews
Drink coffeeDrink coffee
to do
Answer e-mailsAnswer e-mailsAnalyze casesAnalyze casesHold meetingsHold meetings
Concentrate oneselfConcentrate oneselfHave confidential interviewsHave confidential interviews
Drink coffeeDrink coffee
has has nothingnothing
The The placeplace in which in which wewe
with with
hierarchy hierarchy
to do
Answer e-mailsAnswer e-mailsAnalyze casesAnalyze casesHold meetingsHold meetings
Concentrate oneselfConcentrate oneselfHave confidential interviewsHave confidential interviews
Drink coffeeDrink coffee
has has everythingeverything
The The placeplace in which in which wewe
with with activityactivity
workwork
e-mailsAnswering
is possible here
but also at home
casesAnalyzing
is possible here
but also at home
meetings
Holding
is possible here
but also at home
coffeeDrinking
everywhere here
and also at home
and…om redenen om redenen van privacy van privacy verboden verboden
te betredente betreden
havingconfidential meetings
?
AA difficultdifficultmeeting will bewill be
preferablpreferablee here
heldheld
A nice
meeting will bewill be
preferablpreferablee here
heldheld
confidential
InIn our our FPSFPS everythingeverything
measuredisis
nearlynearly
Monday Tuesday Wednesday Thursday Friday
January february march april mai june july august september october november december
6 o’clock 7 o’clock 8 o’clock 9 o’clock 10 o’clock 11 o’clock 12 o’clock 13 o’clock 14 o’clock 15 o’clock
16 o’clock 17 o’clock 18 o’clock 19 o’clock 20 o’clock
never more
than 54% at their desk
This is
mine
Clean desk
the taxpayer
for all that who pays
no doubt
Andmister,
? that is !
tell us now
70% office space
70% office space6 million euro
every yearevery year
70% office space6 million euro
every yearevery year
new environment
10 million euroonly once
it’s onlypaper
When?
Does the timeclock
happy
? make
You will reach
the results
agreed upon.
Quantity Quality Attitude
Whatbosses
do wewant
?
kind of
ideas
think about what your people
crazy
Andmister,
these
?
tell us now
Benchmark per domein
,00
2,00
4,00
6,00
8,00Jobinhoud
Arbeidsomstandigheden
Doorgroeimogelijkheden
Organisatiecultuur
Relatie met de directe leidinggevende
Communicatie
FOD SZ
benchmark
benchmark benchmark together with together with 88 federalfederal organizationsorganizations
Our people do nearly
all by
themselves
183 NoVo people
15
consultants
NoVo organisation
Infrastructure &Dynamic office
Culture shift & Result orientation
Digitalisation &Mobility of work
Customer orientation
Communication &Cooperation
Program management
Intern
NoVoResult
Exte
rn
Intern
NoVoDO
Exte
rn
Intern
NoVODIG
Exte
rn
Intern
NoVoClient
Exte
rn
Intern
NoVoCom
Exte
rn
ICT
P&O
Budget
Logistics
Comm
PMO
CEO
Steering commitee
And tell us now what
Belgian citizens can do with all these
crazy ideas, mister ?
We reach more
than the results
agreed upon
productivity
Ask
Graydon
90%90%
-78%-78%
- 80%
Control doesdoes notnotourourculturculturee
CommandCommand&&
belong tobelong to
trusttrustrespectrespect&&
everything is ok
So…
?
linearlinear
savings
LinearLinear savings savings are are
disastrousdisastrouspart part 11
125
What What is to beis to be
??donedone
each government
?? dodo What will
part 2LinearLinear savings savings are are
disastrousdisastrous
Credits are spread wellCredits are spread well
6,197,10
5,20
6,68
5,58
7,396,43
0
1
2
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7
8
Orientation
dimension
client
Accueil
dimension
clients
Accueil
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Traitement
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ent
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