what’s so urgent in southlake? archive... · serelia franklin, laboratory spencer seals,...

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OUR PROMISE: Knowing that every child’s life is sacred, it is the promise of Cook Children’s to improve the health of every child in our region through the prevention and treatment of illness, disease and injury. March 2011 | Issue 187 f cus Join us in boisterous praise of our NICU staff who have successfully kept this unit free of bloodstream infections for more than 500 days as of Friday, March 11, or as their breakroom scrolling marquee says: NICU stays BSI-free for 500 days and counting What’s so Urgent in Southlake? Southlake’s growth from a rural area to a booming and tight knit community is an amazing story. The city has much to be proud of including being named on Forbes.com as the most affluent neighborhood in the United States in 2008. Cook Children’s has been a part of the community for many years and is growing along with Southlake to meet the health care needs of the children in this ever-changing population. On March 3, 2011, members of the Southlake Business Exchange and a gathering of special guests witnessed the next chapter of growth for this community and Cook Children’s – the ribbon-cutting of Southlake’s first pediatric urgent care and specialty center (at right). The doors will officially open for patients on April 1, and Cook Children’s will celebrate with Southlake residents during a fun filled family event on April 23. This new development enhances the relationship Cook Children’s already has with the Southlake, Grapevine, Colleyville and Keller areas and brings directly to Southlake a Cook Children’s Urgent Care center which will be open seven days a week from 11 a.m. to 10 p.m. In addition, several pediatric specialty services will be available, including neurology, cardiology, gastroenterology, pulmonary, endocrinology, orthopedic surgery, pediatric surgery, hand surgery, psychiatry and psychology (testing and therapy). Among the many amenities incorporated in this multi-specialty facility are an iMac book in all the waiting rooms with internet access and an interactive waterfall on the wall. The kids, and the parents too, will undoubtedly be impressed by this cool new feature,in which the ‘water’ moves when you touch it. Medical Center President Nancy Cychol said, “By opening the first pediatric urgent care and specialty service, we are meeting the needs of Southlake and its residents. Southlake continues to grow in population and we feel this is the best way possible to meet the health care needs of the community, by going directly to them.”

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Page 1: What’s so Urgent in Southlake? Archive... · Serelia Franklin, Laboratory Spencer Seals, Administration Stephanie Harden, Finance Veronica Rios, Finance Veronica Tolley, Orthopedics

OUR PROMISE: Knowing that every child’s life is sacred, it is the promise of Cook Children’s to improve the health of every child in our region through the prevention and treatment of illness, disease and injury.

March 2011 | Issue 187

f cus

Join us in boisterous praise of our NICU staff who have successfully kept this unit free of bloodstream

infections for more than 500 days as of Friday, March 11, or as their breakroom scrolling marquee says:

NICU stays BSI-free for 500 days and counting

What’s so Urgent in Southlake?Southlake’s growth from a rural area to a booming and tight knit

community is an amazing story. The city has much to be proud of including

being named on Forbes.com as the most affluent neighborhood in the United

States in 2008. Cook Children’s has been a part of the community for many

years and is growing along with Southlake to meet the health care needs of

the children in this ever-changing population.

On March 3,

2011, members of the Southlake Business Exchange

and a gathering of special guests witnessed the next

chapter of growth for this community and Cook

Children’s – the ribbon-cutting of Southlake’s first

pediatric urgent care and specialty center (at right).

The doors will officially open for patients on

April 1, and Cook Children’s will celebrate with

Southlake residents during a fun filled family event

on April 23.

This new development enhances the relationship Cook Children’s already has with the Southlake,

Grapevine, Colleyville and Keller areas and brings directly to Southlake a Cook Children’s Urgent Care

center which will be open seven days a week from 11 a.m. to 10 p.m. In addition, several pediatric specialty

services will be available, including neurology, cardiology, gastroenterology, pulmonary, endocrinology,

orthopedic surgery, pediatric surgery, hand surgery, psychiatry and psychology (testing and therapy).

Among the many amenities incorporated in this multi-specialty facility are an iMac book in all the

waiting rooms with internet access and an interactive waterfall on the wall. The kids, and the parents too,

will undoubtedly be impressed by this cool new feature,in which the ‘water’ moves when you touch it.

Medical Center President Nancy Cychol said, “By opening the first pediatric urgent care and specialty

service, we are meeting the needs of Southlake and its residents. Southlake continues to grow in population

and we feel this is the best way possible to meet the health care needs of the community, by going directly

to them.”

Page 2: What’s so Urgent in Southlake? Archive... · Serelia Franklin, Laboratory Spencer Seals, Administration Stephanie Harden, Finance Veronica Rios, Finance Veronica Tolley, Orthopedics

What BMV truly meansWith a few scans of some barcodes, bedside caregivers can have high confidence that the medication

a child is about to take is just what the doctor ordered.

While “BMV” is literally the acronym for Bedside Medication Verification, the true definition of BMV

and what it means to Cook Children’s is much greater. BMV truly means ‘increased patient safety’ because

it aims to reduce medication errors on the administrative side.

At Cook Children’s, patient safety has always been and always will be a high priority and BMV is

another tool in our toolbox, like CPOE and electronic medical records, for us to continue making across-

the-board patient safety a reality. With BMV in place throughout the entire Medical Center since last fall,

many units are achieving our target by posting an average 95 percent scan rate and more than 400 users

had an admirable 100 percent average scan rate.

Three years ago when planning on this IS-led project was initiated, many pieces needed to fall into

place from caregivers adapting their procedures and bedside care to acquiring all the technology necessary

to make BMV barcode scanning possible, such as the need for computers with

scanners at every bedside, new armbands, and barcodes on all medications.

For Pharmacy, the addition of the medication repackager (at right) and carousel

were essential because they drastically increased the efficiency in preparing

medication through packaging and labeling each pill or dose with a barcode.

From the Pharmacy staff’s perspective, Medication Safety Specialist

Lorrainea Williams understands how BMV helped their team achieve their

purpose. “Our role is to provide the best care of our patients by ensuring that

their medicines are appropriate, have desired results, few side effects, and are

dispensed with the upmost care,” Williams says.

Williams continues to explain that BMV does not replace clinical judgment

by the caregivers but rather is a means to instant and consistent results with what the doctor truly

prescribed. And, the staff recognizes the value of BMV. She says, “The reason the response from caregivers

has been extremely positive and complimentary is due to the fact that a great product was rolled out that

delivered on and keeps delivering what was promised.”

The ongoing success of BMV as a way of life for our staff is a direct result of treating it as an all-

inclusive project and fostering collaboration. Sustaining these incredible scan rates is possible because of

a dedicated group that evaluates caregiver BMV feedback on a weekly basis to identify any barriers and

process improvement opportunities.

Patient Safety Officer Joann Sanders, M.D., says, “This really is a tribute to our caregivers that have

helped shape this program to make it the best possible program to increase patient safety. Along with

a significant shift in culture with the implementation of CPOE and electronic medical records, these

caregivers embraced BMV because they recognized that is was aligned with the best patient care we

can provide. And that is why BMV smoothly and successfully became a part of caring for children at

Cook Children’s.”

If you haven’t completed your online parking form, visit CookNet, ‘i want to...’ and ‘update Parking Form’ today to do so.

Page 3: What’s so Urgent in Southlake? Archive... · Serelia Franklin, Laboratory Spencer Seals, Administration Stephanie Harden, Finance Veronica Rios, Finance Veronica Tolley, Orthopedics

Junior Achievement reaches little kids in a big wayCook Children’s promise centers around the improvement of all children’s lives in the area we serve.

So it is fitting that Cook Children’s has continued its partnership with Junior Achievement USA (JA), a local

nonprofit organization that provides several solutions to increase the percentage of high school students

who graduate with a diploma.

This year, several Cook Children’s employees joined a one-day volunteer program sponsored by JA that

helps students connect what they are learning in school to the real world. Children in the kindergarten, first

and second grade classes of Lilly B. Clayton elementary school were treated with special visitors from Cook

Children’s that taught them important lessons about “Ourselves,” “Our Families,” and “Our Community.”

These volunteers were led by Jacquie Miller, Director of Anesthesia and Shane Mathew, Safety &

Emergency Manager, and included:

Here is your chance to shed some additional light

on what is expected of you when working in Lawson

Manager Self Service. Visit CookNet for a list of dates,

times and locations of these Help Sessions.

Please note these Help Sessions are intended for

managers, directors and above.

Completed Lawson MSS training and got questions?

Eric Presson,

Administration

Stan Davis,

Administration

Amanda Martin,

Laboratory

Ambree Vickers,

Finance

Audra Trussell,

Child Life

Brian Fox, Radiology

Cathy Ross, Radiology

Cindi Van Order,

Pharmacy

David Hollar, Security

David Matteson,

Administration

Destiny Clarke-Davis,

Child Life

Joe Paugh, Neurology

Julie Withaeger,

Magnet Program

Laura Grywatch,

Radiology

Louis White, Security

Margie Dorman

O’Donnell, Case

Management

Misty Wallis,

Radiology

Nick Markham,

Environmental

Services

Noelia Echols, Surgery

Pam Stevens, Patient

Registration

Sarah Macomber,

Anesthesia

Serelia Franklin,

Laboratory

Spencer Seals,

Administration

Stephanie Harden,

Finance

Veronica Rios,

Finance

Veronica Tolley,

Orthopedics

Cook Children’s and JA

will partner again in May to do

a similar one-day program for

older kids. If you would like

to participate, please contact

your director and look for

information to follow about

this important program! l to r: Amanda Martin and Serelia Frankin work with the students.

l to r: Shane Mathew, JA’s Laura Clingman and Jacquie Miller

Page 4: What’s so Urgent in Southlake? Archive... · Serelia Franklin, Laboratory Spencer Seals, Administration Stephanie Harden, Finance Veronica Rios, Finance Veronica Tolley, Orthopedics

Time to join the March of Dimes 2011As you now know, our NICU has surpassed a significant milestone in protecting the lives of our littlest

patients by eliminating bloodstream infections for the last 500 days.

Through your support of the next March of Dimes walk on Saturday,

April 16, you can help out babies just like them.

Cook Children’s has long been a proud sponsor of March of

Dimes and this year’s rallying cry is “We march because babies

can’t march for themselves.” By registering as a member of

Cook Children’s team at www.marchforbabies.org/team/t1501002,

you get to be a part of this important cause.

Simply register and donate a minimum of $20, and you will

receive a free Cook Children’s March of Dimes team shirt (seen

here). This year the shirts are available in adult sizes small to 3XL.

Be sure to notify Candice Alphin at 682-885-3853 or [email protected] or one of the

Team Captains below to ensure that your team shirt is ordered. Shirts will be distributed prior to the walk.

For all walkers who register prior to March 14, a drawing will be held to win one of five pairs of Texas

Rangers’ tickets.

Here are this year’s Team Captains:

If you have any question, please contact Alphin or any of the Team Captains listed above. Please

join us on April 16 at 8:30 a.m. at Farrington Field as we stand up and walk for the more than 29,000

premature babies born in Tarrant County.

This Sunday marks the beginning of Daylight Saving Time, so be sure to set your clocks forward an hour

before going to bed on Saturday night.

If you are an employee, who will be working during the Daylight Savings Time Change at 2 a.m. on

Sunday, March 13, 2011, remember to clock in and out from the same Kronos clock when you are swiping

in and/or out for shifts covering the 2 a.m. time change. This is necessary so employees that work during

this period are paid correctly. Also, employees scheduled to work the shift during this change at 2 a.m.,

Sunday, March 13, 2011, will work one less hour during this time.

3 North/South - Stacey Schroder

3P - Diane Holman

Arlington Cardiology - Rosa Marquez

Bone Marrow - Lisa Still

Child Life - Mandy Ebner

CCPN Grapevine/Colleyville - Misty Bernard

CCPN Hurst - Latray Goree

CCPN Northside - Armida Ballesteros

HIM - Leann Threadgill

HR (Burnett) - Suzanne Seider/Melissa Stow

Lab - Linda Snow

NICU - Amanda Davis

Organizational Dev - Rachel Bowes

PFS/CBO South Hills - Felicia Moore

PICU - Anna Hollis

Pulmonary - Michelle Dearing

Radiology - Esther Rutledge

Rehab - Carmen Landry

Respiratory - Karla Richardson

Social Work - Montse Lightfoot

South Rehab - Heather Ross

TCU - Delores Moore

We march because babies can’t march for themselves.

march ofdimes

Are you ready to save some daylight?