whatsnew sp v1603 en us
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SAP Best Practices for
Services Industries V1.603
for U.S.
What’s New
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© SAP 2008 / Page 2
Short Overview of What’s New
Agenda:
Overview
What's new in the business areas
Reports
Master Data Descriptions
Predefined SAP Smart Forms
New Tool for Installation: SAP Best Practices Solution Builder
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© SAP 2008 / Page 3
SAP Best Practices Solution for Services
Industries V1.603:
Content Overview:
The SAP Best Practices for Services Industries comprises various predefined scenarios that
cover all key business areas for the industry package services industries
Service Management
Engagement Management
Project Management
Project Resource Management Accounting
Analytics
Integration Processes
The Best Practices for Services Industries Solution is based on the Best Practices Baseline
Package V1.603.
During the installation you can either select to install:
the complete package (all scenarios) or
a subset of the complete package (selected scenarios).
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© SAP 2008 / Page 4
SAP Best Practices Solution for Services
Industries V1.603:
Engagement Mgmt
Project ManagementService Management Accounting
Analytics
Integration Processes
Spot Consulting with Fixed Price Billing
Sales Contract with Fixed Price and Time & Material
Billing
Closing Operations SD
Sales Contract with Partial and Down Payment*
Sales Contract with External Resources*
Internal Maintenance
Service with Time & Material Billing
Service Contract with Periodic Billing
Service with Fixed Price Billing
External Procurement of Third-party resources
External Procurement of Services
Sales of Planned Services
Depot Repair
Period End Closing Service OrdersMaintenance and Warranty Processing*
Easy Depot Repair*
Supply Replacement Material*
General Ledger
Accounts Receivable
Accounts Payable
Cash Management
Asset Accounting
Online Split
Cost of Sales Accounting
Segment Reporting
Overhead Cost Controlling – ActualPeriod End Closing in Financial Accounting
General Cost Center Planning
Services Industries Online Split*
SAP ERP Reports for Accounting
SAP ERP Reports for Logistics
SAP ERP Reports for Project System*
Period End Closing Activities
Project with Fixed Price and T&M Billing
Internal Projects
Period End Closing Projects
Project with Milestone Billing*
Project with Partial and Down Payment*
Project with Degree of Processing Confirmation*
Project with External Resources*
Time and Expense Mgmt
Project Resource Mgmt
Project with Network Order & Resource Scheduling
(MRS)*
Service Order with Resource Scheduling (MRS)*
Periodic Resource Processing*
Time Recording
Travel Management
Offline Time Recording*
Time Recording External Resources*
* Scenarios Services Industries
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What's new in the business areas?
The PM/CS Processes include the following new contents:
Warranty check with subsequent free-of-charge delivery back to the customer.
Easy Depot Repair including delivery processing, contract assignment and optional
initial quotation.
Immediate replacement of damaged materials - replacement materials are invoiced at a
fixed-price, independent of the degree of damage.
A complete service process from the initial customer notification to final invoice, with
repair activities performed at the service location. The component Multi Resource
Scheduling assigns the tasks to the appropriate service employee based on availability
and qualification level.
Service Management
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© SAP 2008 / Page 6
What's new in the business areas?
The SD Processes include the following new contents:
Sales order and sales contracts as the basis for customer agreements, integrated with
the Project System.
Use of billing plans for processing down payments and issuing partial invoice
Fixed-price and resource-related billing based on projects in PS.
Sales contracts with automatic creation of projects using a project template.
Engagement Management
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What's new in the business areas?
The Project System processes include the following new contents:
Additional structures for the project planning are available, including networks and
network activities.
Automatic creation of a work-breakdown-structure during sales order entry using project
templates.
Definition of milestones coupled to the billing plan in the sales order.
Degree of process confirmation: project managers can now evaluate the progress made
for each project phase independent of just the actual recorded hours.
Assignment of external employees to the project.
Project Management
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What's new in the business areas?
The Multi Resource Scheduling (MRS) Processes include the following contents:
Graphical user interface for easy planning using Drag & Drop
“Suitable Resource” matching using qualifications and working time
Integration to HCM (work schedule and organizational units)
PM/CS scenario as well as PS scenario available
Project Resource Management
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What's new in the business areas?
The Service Procurement processes include the following new contents:
Creation of a framework order.
Assignment of external employees to the framework order.
Automatic creation of a service entry sheet.
Manual release of the service entry sheet.
Time and expense Management
The Time Recording processes include the following new contents:
The use of Adobe Interactive Forms and web services to record working times and
submit them to the backend ECC system.
Timesheet forms are provided which allow an internal employee to record times on a
network activity or sales line item for a particular calendar week.
An ABAP-report is provided to distribute the form to the employees by email on a
regular basis.
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© SAP 2008 / Page 10
SAP Best Practices Services Industries
SAP ERP Reports
Benefit of the reports used for the Best Practices for Services Industries:
The SAP Best Practices for Services Industries package delivers the information on various
reports in the area of accounting and logistics that can be used to monitor and control your
company processes.
The SAP Best Practices for Services Industries package comprises one business process
procedure that focuses on important reports to be used in the area of Project System.
In addition, in all scenario descriptions you get directly the information which of the listedreports are appropriate to be used for the specific scenario.
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© SAP 2008 / Page 11
SAP Best Practices Services Industries
SAP ERP Reports
Project Management
Selection: Plan/Actual/Variance
Costs/Revenues/Expenditures/Receipts
Report for planed costs, actual costs
Actual Costs/Revenues
Project Structure Overview
Structure overview
Confirmation overview
Engagement Management
Profitability Report
Analyze planned and actual costs of Sales Orders
Actual Cost Line Items for Sales Documents
Profitability report Plan/Actual
Analyse costs and revenues for service order
Actual Cost Line Items for Sales Documents
Logistics Reports
Service Management
Service Notifications
Service and Maintenance Orders
Equipment list
Cost Analysis
Scheduling Overview
List of Service Orders
Report for actual line items
Report for plan/actual activities
Time and Expense Management
Display Working Times
Logistics Reports
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© SAP 2008 / Page 12
SAP Best Practices Services Industries
Master Data Descriptions
Benefit of the Master Data used for the Best Practices for Services Industries:
The SAP Best Practices for Services Industries delivers standard values for different Entry
Level Scopes, such as Services or Projects. These default values allow you to test the
business processes without having to create your own master data.
If you want to test the business processes with customized values for specific material or
organizational data, you need to create these in your SAP ERP system. To help you create
your own master data, SAP Best Practices provides you with detailed step-by-stepinstructions that tell you exactly what you need to know to set up master data for your
specific purpose.
For an overview of the Master Data Descriptions delivered with the SAP Best Practices for
Services Industries package see the next slides.
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© SAP 2008 / Page 13
SAP Best Practices Baseline Package
Master Data Descriptions
BPP Area
Create Accounts and Account Groups Financials
Segments and Profit Center Maintenance Financials
Functional Areas Maintenance Financials
Create Cost Center and Cost Center Group Controlling
Maintain Cost Center Hierarchy Controlling
Create Cost Element and Cost Element Group Controlling
Create Activity Type / Groups Controlling
Create Vendor Master Vendor
Create Source List Purchasing
Create Purchasing Contract Purchasing
Create Customer Master Customer Service
Create Sales Price Condition Customer Service
Create Task List Customer Service
Create Maintenance Plan Customer Service
Create Service Product Customer Service
Create Master Warranty Customer Service
Create Equipment Customer Service
Descriptions for Generic Master Data Creation
BPP Area
Maintain Capacity Service Management
Create Work Center Service Management
Create Semifinished Good (HALB) Material Material Creation
Create Trading Good (HAWA) Material Material Creation
Create Service (DIEN) Material (non configurable) Material Creation
Maintain Material Plant Extension Extensions
Maintain Material Storage Location Extension Extensions
Create Serial/Equipment Number Extensions
Maintain Material Sales Organization Extension Extensions
Create Characteristics Projects Systems
Create model for easy cost planning Projects Systems
Create Standard Work Breakdown Structure (WBS) Projects Systems
Create Standard Network Projects Systems
Allocate Material to Standard Network Projects Systems
Create Set-Id Projects Systems
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SAP Best Practices Baseline Package
Master Data Descriptions
Descriptions for Generic Master Data Creation
BPP Area
Create Tax Conditions SD Sales and Distribution
Create Pricing Conditions SD Sales and Distribution
Create Output condition records for Billing Sales and Distribution
Create Employee Human Capital Management
Create Qualification Profile Human Capital Management
Create Sales Representative Human Capital Management
Organizational Units Human Capital Management
Create Service Master Purchasing
Maintain Catalogs - Create Code Groupsand Codes
QM
Split Valuation Logistics General
Maintain Material Master Extensions Extensions
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SAP Best Practices for Services Industries
Predefined SAP Smart Forms
Benefit of the SAP Smart Forms used for the Best Practices for Services Industries:
SAP Smart Forms is an easy, robust print form tool. This tool allows you to create and
modify forms easily using a graphical design tool and provides more functionality and color.
You can use the preconfigured Smart Forms delivered with the SAP Best Practices Baseline
Packages in the respective SAP Best Practices scenarios. Depending on your requirements,
and with some minor adaptations, these preconfigured Smart Forms can be made ready to
be used in your business.
The scenarios delivered with the SAP Best Practices Baseline Package use SAP Smart
Forms whenever possible. For some areas standard and preconfigured Smart Forms are not
available; in these cases SAPscript forms are used (standard SAPscript forms, preconfigured
SAPscript forms).
For each preconfigured SAP Smart Form a printout example (PDF format) is delivered in
English and German language.
In addition, in the Where-Used list, you can see which business scenarios use which Smart
Forms. You also get additional technical information on, for example, the delivered forms
templates, print programs and subroutines used.
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Installation of Best Practices for Services
Industries
Description of the Installation Options for the Solutions of Services Industries:
During the installation, you can either select to install
the complete package (all scenarios) or
a subset of the complete package (selected scenarios).
Each subset focuses on a different area: Service and Project. The subsets contain exactly
those scenarios that are typically needed in the respective area. These subsets are alsodescribed as “Entry Level Scopes”.
“Entry Level Scopes” can be combined with each other and extended with additional
scenarios SAP Best Practices Baseline package.
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© SAP 2008 / Page 17
New Tool for Installation
SAP Best Practices Solution Builder
The SAP Best Practices Solution Builder
is a successor tool of the SAP Best Practices Installation Assistant
is technically fully compatible to previous SAP Best Practices Deliveries (regarding technical
Implementation)
provides additional functionality for managing SAP Solutions and facilitating End-User
Procedures
focuses on “Solutions” (SAP Best Practices Offerings)
supports a clearer separation of end-user and development related tasks
comprises extended functionality for development
and deployment
supports graphical scoping (details see next slide)
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© SAP 2008 / Page 18
SAP Best Practices Solution Builder
Graphical Scoping
Graphical Scoping based on templates
Standard templates are delivered by SAP Best Practices (“Entry Level Scopes”) Solution can easily be enhanced with further templates
Based on scoping, a new solution (customer solution) is defined
The scenarios of a
solution are sizeddynamically and ordered
into a solution map-like
view
The color of a scenario is
determined by its
assignment to an
application area The application areas are
defined in the application
area editor. Here, color,
short text and long text
and the sequence is
defined
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Solution Builder
Manages Different Solutions (Solution Editor)
Graphical Scoping Engine
Org. Structure Composer/Personalization
Application Area Editor + Assignment
Manages + monitors Implementation of a
Solution (Scenario based), Access to Logs
Building Block Assignment, Maintenance of
Information on Scenario Level/Scenario Edit
view (e.g. Pricing Parameters)
Creation of Building Blocks
Inserting different Task Types of
Implementation Activities
Maintenance of Installation Data
Solution
Builder
Implementation
Assistant
Building Block
Builder
Solution Builder:
Components & Basic Functionality
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Solution Builder Navigation
Switching Between the Components
Solution
Builder
Implementation
Assistant
Building Block
Builder
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Solution Builder: Edges of User Spectrum
Definition & Example
“End User with Sales focus“ “Development User“
… wants to
… doesn’t want to
… see the Scenarios
… adapt the Solution using
easy and safe interfaces
… implement a Solution easily
and rapidly
… dive into technical details
… deal with the technical
structure of a Solution
… have a grasp of any special
Implementation Technology
(e.g. eCATTs, BC-Sets)
… wants to
… see the Scenarios
… review the technical Structure
of Scenarios and Building Blocks
… develop own Building Blocks
… develop own Scenarios
… develop own Solutions
combining parts e.g. delivered by
SAP Best Practices with own
development
…develop easy and efficiently
… use the Solution Builder as
powerful deployment tool
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© SAP 2008 / Page 22
Solution Builder:
Target Group specific Tool Navigation
“End User with Sales focus“ “Development User“
Solution Builder
Implementation View Scenario Edit View
Implementation Assistant
Building Block Builder
Solution View Scenario View