wheelhouse 360 degree operational systems development
Post on 14-Sep-2014
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DESCRIPTION
Wheelhouse helps companies continuously improve their processes and systems to achieve optimal efficiency. According to McKinsey Quarterly 2002, Poor change management results in a 65¢ loss on every $1 spent, whereas, excellent change management results in $43 returned for every $1 invested.TRANSCRIPT
wheelhouse“360 Degree Operational Systems Development”
Continuously Improving Performance
wheelhouse
The Wheelhouse Systems Development Approach
Embedded
Team Member
Flat Fees
Process
Optimization
System
Integration
Optimum
Value
Operational
Efficiency
Process
Adoption
Purposeful and Effective Change is our Wheelhouse
Standardize Processes:
Review process metrics, data sets, sources
Set new metrics,
Document new process
Communicate changes
Build standardized process reportsConsult
Understand the environment and market
Understand key business drivers
Understand key business performance indicators
Agree to engagement scope
Document current processes
Discuss and back-brief observations
Planning
Set objectives
Assess capabilities
Develop options with KPIs
Assess options, solutions and vendors
Estimate resources
Decision:Proceed with recommended COA
Adapt COA (s) and re-present
Delay
Implement / Manage Technology Requirements:Install & configure (or manage IT vendor)
Customize as needed
Integrate systems and data sets
Test
Document
Manage Change:Communicate
Train
Assess
Are you Facing to Success?
People
• Does everyone know the 5 W’s
• Is your team engaged?
• Are your employees trained?
• Do you fight a caustic culture?
• Is your operation disciplined?
• Are your best people discouraged?
• Do you operate as a team?
Process
• Do you have a complete process vision?
• Are Company Processes documented?
• Are Sub-Systems disconnected?
• Did your system “just happened”
• Have you Documented Procedures?
• Do you have Measures of Performance?
• Do you have Process Stewards
Systems
• Do you have a complete System Vision?
• Have you customized inefficiency?
• Do you have large amounts of data to manage?
• Do you enter the same data over and over?
• Have you tried to solve a Mgt issue with Tech?
• Does your data lack integrity & consistency?
• Do you have a systems steward?
Wheelhouse Comparison
Click Mouse to Reveal Animation
Validates your
assessment
Discovers
your needs
with you
Hourly projects
Canned solutions
Observations
Recommendations
IT implementation
Flat feeManages change processCustom solutionsDocumentation packageRecommendationsIT implementationTraining support packageLead trainerReporting packageSuccess metrics
Canned solution
Moderate adoption
Mgt homework:
Mgt questions
Inconsistent systems
Custom system
High adoption
Documentation
On call support
One on one training
Rpt customizations
Business partner
Sets your
expectations
Discovery
Hourly customizations
IT implementation
Customizations
Implementation
Software
Low adoption
IT help desk
Post Deployment
Consultant
Wheelhouse
Software
Decision
•McKinsey Quarterly 2002
•Poor change management results in a 65¢ loss on every $1 spent
•Excellent change management results in $43 returned for every $1 invested
Return
Return
Can You Afford Not to Use Wheelhouse?
wheelhouse
Contact : Michael A. “Lucky” LaChance
131 Third Ave N, Suite 203
Franklin, TN 36064
615.567.4200 | c 615.509.0749
360 Solutions360 Degree Development 7 wheelhouse
Supporting Research
[1] “Change Management That Pays,” McKinsey Quarterly, 2002.
[2] Integrating, People, Process and Technology. by Anton, Petouhoff and Schwartz, Santa Maria, CA: The
Anton Press, 2003.
[3] Boston Consulting Group. (2003). Research study. In Integrating, People, Process and Technology. by
Anton, Petouhoff and Schwartz, Santa Maria, CA: The Anton Press, 2003.
[4] Ulfelder, Steve. (2001). “Six Ways I.T. Projects Fail And How You Can Avoid Them.” Darwin magazine.
Retrieved June 2001, http://www.darwinmag.com/read/060101/dirty.html.
[5] Myron, David. (2003). “6 Barriers to CRM Success And How to Overcome Them.” DestinationCRM.com,
August. Retrieved from http://www.destinationcrm.com/articles/default.asp?articleid=3316.
[6] “Software Disasters Are Often People Problems.” Retrieved Tuesday, October 5th, 2004, CNN.com.
[7] Research study by Bain Consulting Group. Integrating, People, Process and Technology. by Anton,
Petouhoff and Schwartz, Santa Maria, CA: The Anton Press.
[8] Ibid. Research study by Forrester Group.
[9] ProSci. (2003). “Best Practices in Change Management.”
[10] AMR Research Report, 2003.
[11] Change Management Case Studies, Hitachi Consulting.