why km for a global consulting firm? · project planning preliminary design detailed analysis...
TRANSCRIPT
Dr. Ricky TsuiDirector of R&D
Why KMFor a Global Consulting Firm?
East Asia Region |
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Two International Finance Centre and International Commerce Centre, Hong Kong
East Asia Region |
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Canton Tower and Guangzhou International Finance Center
TV TowerCanton Tower, Guangzhou, China
Guangzhou International Finance Center
Hundreds of remarkable structures and projects
Rokko Shidare Observatory, Japan
Beijing National Aquatics Center
Marina Bay Sands, Singapore Stonecutters Bridge, Hong Kong
Beijing National Stadium
Mumbai Airport, India
Sydney Opera House, Australia Canton Tower, Guangzhou, China
Singapore Marina Bay Sands
Boeing 747
PeoPle
Sky-park of Marina Bay Sands
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Arup is an award-winning global engineering and design firmwith a portfolio of innovative and instantly recognizable buildings and projects
Established in 194611,000 staff in 90 offices
Arup Knowledge Management
Strategy
People
ProcessTechnology
• Work more effectively
• Learn from previous lessons to make better decision
• Drive creativity and innovation
Effectiveness – Design – Growth - Everybody
Project planning Preliminary design Detailed analysis Design Optimization Construction specification Project management Quality control
Project Characteristics
Steel RoofEvent Plaza
Crystal Pavilion
Promenade - Retail
Museum
Theatre
Casino
Hotel
MICE
Skypark
Structural steel tonnage : 7,000 tonnesTotal Length: 330mCantilever length: 65m
~ 65m
Boeing 747
Art Science Museum
Marina Bay Sands in Singapore: involved 10 offices and hundreds of colleagues
Coordination with MSA Lead by AEDAS
• Museum Steelwork (schematic design)
• Risk and Security
• Podium Steel Roof• Hotel Towers• FoundationSite Supervision• Acoustic, Façade and Fire
• Sky park•Podium Concrete Structure • Museum Steel works
(detail design)• Infrastructure
Arup HK in Singapore • Project Management• Podium coordination• Geotechnical works
Coordination with MSALead by AEDAS
• Traffic
ARUPMELBOURNE
AEDAS EXECUTIVE ARCHITECT
MSACONCEPTUAL ARCHITECT
MBSCLIENT
ARUPHK/SHZ
ARUPSINGAPORE
ARUPBrisbane
ARUPSYDNEY
ARUPNEWCASTLE Dynamics Studies on
SkyParkPeer Review on SkyPark Design
ARUPLONDON
ARUPNEW YORK
ARUPBOSTON
•Hotel towers•Skypark
•Podium•Museum
From Design to Construction
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ArchDaily.com
The Go-To Firm for Architecture’s Most Ambitious Projects
Arup Knowledge Cycle
Application
Internal Sharing
Share with External
New Knowledge
Research Study .
On-job Verification
Lesson Learnt Inspiring
New Idea
Foresightand Innovation
Research & Skills Development
Knowledge Dissemination
Arup University Networks
Knowledge Harvesting
Project Review
Arup Knowledge Tools
Kno
wle
dge
B
rand
s
Essentials
Insight
Networks
People Projects
Essentials
Networks
People Projects
Essentials
Insight
Arup Knowledge Tools
Arup People
Corporate Yellow Page
Arup Projects
Project Database
Network
Community of Practice Technical Good Practice
Insight
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Easy to digestKnowledge Portal (~YouTube)
Informal Learning through various channels
Search by Skills, Values,
Categories, etc.
Link back to Knowledge
Brands
3 min intro videos for easy
intake
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Common place to work on issues
Facilitating Discussion on Project and Knowledge Harvesting
Yammer
Photo Sharing
Water Leaking?
Solving Problems on the Spot
Mobility
Tagging for Harvesting
Co-development
Arup Wiki Platform for multiple contribution,
long-term knowledge
Internal Sharing
Graduate Engineer - Tao
Discussed with his Group Director - Vincent
Asked R&D Director for advice
Following-Up with Individuals
Instant Messenger - Lync
Relationship built on Trust
Graduate Engineer - Tao
Asked R&D Director for advice
Discussed with his Group Director - Vincent
- Chat records filed in Outlook- Mobile Access available
VC Desktop Sharing
Instant Messenger - Lync
Following-Up with Individuals
Better organize – Mail Manager (Oasys)
Mail Manager
Centralized Storage
Project G
Project H
Project A
Project D
•Requires no installation on to a server: plug-in
•Fully compatible with mobile devices: offline filing
• Or multiple locations
Communication Throughout Project Life Cycle
1. File, organize, find & share emails easily together with attachments to a secured network folder.
2. Compliance with QA process and data retention legislation.
Communication Throughout Project Life Cycle
•User friendly: just one click and learn as you file
Discussion Forum – Skills Network
Seeking Comments and Advice from other Colleagues
Global discussion platformand technical data bank
Allow instant response from offices around the world
Open discussion with related colleagues
Considered as the most beneficial corporate tool by staff
HK Office
London Office
A Sharing Culture
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Commercialized Arup self-developed software
Developed from design tools shared in different communities of practice (networks)
http://www.oasys-software.com/
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Opal – a brainstorming app
Platform for Collaborative Innovation
To help (a) innovate at early stage of the project and (b) explore new business ideas
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New Business Development
Arup products
Arup is one of the founders of HaloIPT, who provides wireless charging technology
Arup Products
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Air Induction Unit- designed by Arup
Research
Pedestrian & Traffic Integrated Simulation
Quake Resistant Retrofit System for Existing Buildings
Computational Fluid Dynamic Verification for Air Ventilation Analysis
Concrete Protection System for Sewage Treatment Facility
Arup Damper (patented) Application in High-rise Building
More than 400 internally funded R&D projects each yearApplying result back into business
(together with many external collaboration partners)
1-year master level study co-developed with .
world-class universities
Build up capability
Collaborating Universities
Advanced technical and soft skills forday-to-day work
Company sponsored PhD study
Train up colleague to become expert in the field
• Technical and soft skills• Cross-disciplinary• Business-focused
More than 70 accredited internal trainers in Hong Kong
Formal Training
‹#› Equipping with Necessary Knowledge
Formal Learning – Moodle
Defined Your Own Learning Path
Always learning
Equip with Necessary Knowledge
E-learning Module
Network Training
Lunch time seminar
Discussion Forum Workshop
Site Visit
More than 200 Network training activities in a year in Hong Kong
Informal Training
Records of Previous Events
Informal Learning through various channels
Cultivate Creative Minds 1
2
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1. Design School – annual 3-day program to incubate innovative mind set
2. Design, Creative and Innovation modules under Arup University –systematic training to build up design capacity and promote Arup design culture
3. Creative Problem Solving & Out of the Box Thinking – training on different creative thinking methods
4. Drivers of Change Summer Challenge –6-week long competition to explore drivers of future world
5. Structural Skills Network Annual Competition – a fun competition for all Arup staff to design and make an innovative structure on special topic
6. etc…..
Design School
• Designed & implemented a lift-aided evacuation strategy in 3 highrisebuildings in China
• Reduce the evacuation time by ~36%
Stair Evacuation
Lift Evacuation
Refuge Floor
Zone 2
Zone 1
Zone 3
Refuge Floor
Combined Stair & Lift Evacuation
Arup provided a stair-lift evacuation strategy in Shenzhen PingAn Financial Center
© S
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Lift-aided Evacuation in Super-highrise
33 Innovation from past experience
Eden Project, Cornwall (2001)
Water Cube, Beijing (2008)Tram Line 1 Station Canopy, Zhuhai (2015)
Information Gathering video Inspiring New Idea
Informal Gathering
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Foresight Tools and Studies
Drivers of ChangeMajor drivers affecting future environment
Equip thought leaders with future knowledge
Future BuildingsHow buildings in our cities could look and function in 2050
36 Future Positioning
http://www.driversofchange.com/publications/
37 Future of Rail 2050
Foresight EventOccasions to discuss future problems and possible solutions with clients and public
Future Positioning
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Arup Penguin Pool eventsIdea exchange with the design community
Product design, Textile/Garment, Photography, etc.
Beijing ShanghaiHong Kong
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1. Build up an environment of “Trust”
2. Provide convenient idea exchange platforms
3. Invest in research and development
4. Equip staff with necessary skills (training)
5. Understand future needs & learn from others
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Innovation Awards
2009
2011
2013
The Hong Kong Institution of Engineers Innovation Awards for Young Members
HKIE Champion of the Innovation Award for the Engineering Industry
2012/2013
CIC Zero Carbon Building
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Project Awards Arup Business Success
- HKIE Champion of the Innovation Award- The Quality Excellence Award
- HKIE Structural Excellence Awards
- Green Building Award - Grand Award
- HKIE Hong Kong People Engineering Wonders
- Tien Yow Jeme Civil Engineering Prize - Quality Building Award - Grand Award
Our East Asia offices received 80 projects and people awards in 2013-14, including:
Thank You