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Benefits in FocusWEBINAR series
Why Outsource H&W Benefits Administration Why Outsource H&W Benefits Administration to
USI Consulting Group?USI Consulting Group?
Jennifer Cerrito,SVP, Practice Leader H&W
Maryann Rivera,AVP, Implementation Director H&W
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Wednesday, June 1, 2016
Benefits in FocusWEBINAR series
Today’s speakers:J if C it i S i Vi P id t d P ti Jennifer Cerrito is Senior Vice President and Practice Leader of USI Consulting Group’s Health & Welfare Administration and Outsourcing Services. She has over 19 years of employee benefits experience, with extensive account management and consultative experience. She has also headed multiple product enhancement initiatives.
Jennifer CerritoSenior Vice President | Practice Leader
Health & Welfare Administration
Prior to joining USI Consulting Group, Jennifer had various account management/sales roles with major insurance carriers and top consulting firms.
Jennifer studied Sociology at Albertus Magnus College and Central Connecticut State University. She is also licensed in both Life & Health and Property & Casualty.
95 Glastonbury Blvd | Glastonbury, CT 06033Direct: 860.368.2973
Email: [email protected]
licensed in both Life & Health and Property & Casualty.
Maryann Rivera is an Assistant Vice President in USI Consulting Group’s Health & Welfare Administration department. She has extensive experience in customer service, systems management and benefit administration. Maryann Riverase ce, sys e s a age e a d be e ad s a o . She is responsible for implementation and project management for clients utilizing USI Consulting Group’s Internet administration options. In this role, Maryann interfaces with carriers, client benefit personnel and USI Consulting Group’s ongoing administration team to assure accurate and timely service.
P i t j i i USI C lti G M S i
AVP, Implementation DirectorHealth & Welfare Administration
95 Glastonbury Blvd | Glastonbury, CT 06033Direct: 860.368.2934
Email: [email protected]
Prior to joining USI Consulting Group, Maryann was Senior Consultant for 12 years with the United HealthCare COBRA department. Her responsibilities included new business implementation and system coordination.
Benefits in FocusWEBINAR series
Agenda
Services Technology HR Challenges Current landscape of H & W Marketing Questions
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Benefits in FocusWEBINAR series
H&W Goal
“Our goal is to help our clients escape the reams of g p p
paper, excessive voicemails and emails associated with
health & welfare benefits administration by becoming health & welfare benefits administration by becoming
an extension of their HR department.”
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Benefits in FocusWEBINAR series
What services do we offer? Benefits Service Center
Call Center Solution Dedicated toll-free phone and emailp
Co-Sourcing Technology only solution for eligibility/enrollment
O t i Outsourcing Benefit Service Center, plus.. Technology, plus… Full Administration
Retiree Administration/ Billing
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Benefits in FocusWEBINAR series
Benefit Service CENTERWe become extension of HR staff to employees. Our services Include:
Dedicated toll free phone number Dedicated email address Respond to general plan inquiries for all health and welfare plan benefits Provide employee advocacy services/transfer and facilitate calls with vendors Provide appeals information and support Provide specialist support for complex inquiries and issues Provide specialist support for complex inquiries and issues Open Enrollment support and ongoing through the year Answer questions on wellness and tobacco programs EOI assistance Life Solutions1 questions New Hire questions
Standalone service or coupled with Outsourcing
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Standalone service or coupled with Outsourcing
Benefits in FocusWEBINAR series
CO-SOURCING SolutionWeb-based enrollment/ eligibility solution Life Solutions 1(LS1). *This solution allows the Employer to maintain control of the system and
allows employees to: Enroll in benefits via the web during open enrollment and throughout Enroll in benefits via the web during open enrollment and throughout
the year using Life Solutions 1 Maintain benefit election database Have a unique user id and password See only benefits for which they are eligible
Vi fi ti t t t f b fit l ti li i t View confirmation statement of benefit elections on line or print Attach dependents to chosen plans Assign beneficiaries to designated benefits Access to forms, documents, carrier links
*USICG provides training to HR staff on day to day administrative functions.
Technology: Automatic transfer of elections to your carriers and provide customized
payroll deduction files
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payroll deduction files.
Benefits in FocusWEBINAR series
OUTSOURCING
Outsourcing encompasses same features asCo-sourcing and The Benefit Service Center PLUS:
We maintain employee census data and eligibility Evidence of insurability Life event processing
Adds, terms, changes COBRA coordination with vendor COBRA coordination with vendor Dependent verification Beneficiary designation Carrier bill reconciliation Plan management enrollment reports Weekly/ Bi-weekly AMT (Account Management
Tracking) calls with client
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Benefits in FocusWEBINAR series
CONNECTIVITY/ Technology
Payroll Feeds Payroll deductions are submitted to your payroll department in
the required format. Frequency and groups are based on your needs. Can interface with any payroll vendor 50% of clients use ADP payroll
HRIS (Human Resource Information System) Feeds Some employers maintain election information. We will provide
HRIS files to keep your information up to date.
Carrier Feeds Our carrier eligibility process is quick, easy and 834 compliant.
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Benefits in FocusWEBINAR series
Retiree Administration
Retiree Billing Premium billing and collection service
Why clients use outside services Complexity of Retiree plans/ contributions Benefits area has no accounting expertise Benefits area has no system to bill and track payments Concern with consistent administration
C t i (R ti t k l t f ti ) Customer service concerns (Retirees take a lot of time)
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Benefits in FocusWEBINAR series
Administration challenges for HR What are the biggest challenges you face in providing benefits and in performing
benefits administration?
Paper, paper, paper Limited Resources Limited Resources Increased benefit costs Expansion of consumer directed health plans Inadequate audit of employee eligibility and elections
may lead to significant added premium costs Communication
Employee appreciation of benefits program may be lost due to ineffective communications
Is your Human Resource staff overburdened with the business of benefits? Do you dread the open enrollment process every year? Do you spend a disproportionate amount of time dealing with paper? Does it seem as though you spend too much time answering routine questions related
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to benefits?
Benefits in FocusWEBINAR series
Why Outsource?
Companies are faced with a choice as benefits administration becomes more complex: either spend
Why Outsource?
administration becomes more complex: either spend more time and money handling benefits administration internally, or outsource administration to a company that provides these services more efficiently than can be h dl d i t llhandled internally
Many companies outsource because it is proven to save money increase employee satisfaction and relieve time money, increase employee satisfaction and relieve time for HR staff to focus on other initiatives
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Benefits in FocusWEBINAR series
Why outsource?HR Issues:HR Issues:
Complex plan design and pricing strategies No internal HRIS No Online capabilities Internal system unable to provide personalized enrollment worksheets
Our team is committed to removing the burden of health & welfare administrationby automating complex tasks and outsourcing day-to-day responsibilities:
Outsourcing the administration of health & welfare employee benefitsis a major change for many organizations and we understand the processis a major change for many organizations and we understand the process
Our administration team will take you out of the piles of paper We can answer the questions from employees by handling your enrollment,
administration and customer service for you LS1 improves data accuracy, lowers call volumes,
reduces printing costs and decreases administrative hasslesp g Employees are empowered with a 24/7 system access,
allowing them to manage their own enrollment process
By outsourcing benefits administration, you can allocate internal resources in the most efficient manner possible. It has been our experience that many of our current
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p p yclients value this approach because it allows the human resources department
more time to focus on strategic initiatives.
Benefits in FocusWEBINAR series
Service highlights What makes H&W different?
Customized Retiree Service – Flexibility Seamless administration from active to retiree status System customization and flexibility System customization and flexibility
Implementation team on staff with 13 years experience in configuration of system
USICG H & W CapabilitiesM thl / t l / i ll billi t Monthly/ quarterly/ semi-annually billing arrangements
Competitive Fees- Flexibility Toll Free Customer Service Line and dedicated email Exclusive Retiree Billing SystemExclusive Retiree Billing System Automated Coupons and payment system
Who is our Competition?ADP R i l TPS’ BS ift Z fit
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ADP, Regional TPS’s, BSwift, Zenefits
Benefits in FocusWEBINAR series
ADDITIONAL SERVICES
Benefits in FocusWEBINAR series
What else can H&W provide?
Dependent Verification Audit (standalone available)
ACA Reports (ALE and MEC)
Single Sign On capabilities
Customized Communication with Marketing Announcement letters, posters, postcards Comprehensive Benefit Guides Comprehensive Benefit Statements
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Benefits in FocusWEBINAR series
CURRENT LANDSCAPE OF H&WCURRENT LANDSCAPE OF H&W
Benefits in FocusWEBINAR series
Client layout Service model solutions Service model solutions
Benefit Service Center Only - 36% Outsourcing - 54% Co-Sourcing - 10%
Service all of USA, clients currently in: Connecticut New York Texas
Ohi Ohio Washington Hawaii Puerto Rico
Cli t Si Client Size <200 = 31% 200-400 = 23% 401-1000 = 31%
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1001 - 8000 = 15%
Benefits in FocusWEBINAR series
New marketing pieces
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Benefits in FocusWEBINAR series
Plan Participant Benefit Statement Payroll
Communication samplesp
BrochureBenefit Statement
Enrollment Postcard
Payroll Insert
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Web Portal
Defined Contribution Education Material
Benefits in FocusWEBINAR series
Summary of available services: Eligibility Determination & MaintenanceEligibility Determination & Maintenance
Evidence of insurability tracking Life event processing Dependent verification Beneficiary designation
Enrollment – Open & Ongoing Web Platform: Life Solutions 1 Service center support
Employer Change Process Employer Change Process Payroll Files Carrier Feeds
Employee Assistance Service center support Service center support Communication
Bill Reconciliation (monthly/ quarterly) Retiree Billing
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Retiree Billing Marketing
Benefits in FocusWEBINAR series
Client Testimonials I truly appreciate all of your help. You have made this process so easy for me.
“Fantastic, you are quick!”
Keep up the good work! Good morning. I am an employee of ABC Company and spoke with Nicola this
morning. I wanted to send a quick email praising her excellent customer service technique and willingness to go above and beyond to help me understand my technique and willingness to go above and beyond to help me understand my company's Dependent Care Spending Account. Selecting the appropriate options and amounts can be extremely stressful and Nicola took that stress away and left me feeling understood and confident in my selections.
I t d t th t S i i d f h i t d t ttit d I wanted to ensure that Susan is recognized for her assistance and great attitude. If only we could instill her work ethic into all employees in all organizations, our world would be a better and happier place!
The system is so easy and we are getting great feedback from the employees
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The system is so easy and we are getting great feedback from the employees.
Benefits in FocusWEBINAR series
Life Solutions 1 Platformwww lifesolutions1 com/handwwww.lifesolutions1.com/handw
WWW LIFESOLUTIONS1WWW.LIFESOLUTIONS1
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Benefits in FocusWEBINAR series
NOWWHAT?NOW WHAT?
Benefits in FocusWEBINAR series
How do I work with H&W?
By now you may be thinking this is a good solution..….. Now what?
Reach out to USICGUS CG Discussions regarding needs Questionnaire- information gathering Demo of LS1 system capabilities In-person meetings Proposal of Services 12-16 week implementation for LS1 products GO LIVE!
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Benefits in FocusWEBINAR series
Questions
For more information:
Reach out to your USICG representative
or
E-mail [email protected]
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Benefits in FocusWEBINAR series
Thank YouThank YouPlease join us for our next Benefits in Focus Webcast!Please join us for our next Benefits in Focus Webcast!
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