A Brief note on BPO

Types of BPO Services

Top 5 Outsourcing Benefits

Skilled Workforce

Best-in-Class Services

Mitigates Business Risks

Lowers Total Cost of Operations

Why India is considered as the Global Outsourcing Hub?

BPO or business process outsourcing is a popular catch phrase of the current business landscape. This is because it helps companies in improving service levels, cutting down costs and streamlining processes with making invest investment in requisite technology and skills.

BPO solutions in India are broadly classified in two types:1) Inbound 2) Outbound

Inbound BPO Services

• Customer service

• Help desk

• Technical troubleshooting

• Order taking

Outbound BPO Services

• Telemarketing

• Lead generation

• Surveys

• Debt collection

Have a look at Key Benefits of Outsourcing:

Concentration on Productivity: Organizations can focus on core productivity without thinking about customer handling.

Dealing Non-Core Business Process:Once you select BPO services, it helps you understand non-core business process more than before.

Reduce Business Costs: Once you opt for BPO solutions, you can save on overhead expenditures, hiring expenditures, resource costs, training costs and much more.

Leverage Business Efficiency:Once you opt for BPO services, you can add strength to your business by separating non-core and core business activities.

Outsourcing Offers a Competitive Edge:Outsourcingservices provide a competitive edge to your business so you stand apart in the crowd.

BPO India organizations hire only efficient customer care executives. They are skilled and dedicated in customer handling. The professionals serve the customers with required information. Customer care executives create an image of certain brands and preach about products and services offered by clients.

BPO industry continues to provide high quality value added services to the clients by collaborating cutting edge technology into their business processes. The service providers have years of expertise and specialization gained by working with plethora clients across diverse industry segments. By leveraging these services, all sized businesses can attain dramatic improvements in their existing processes while enhancing their customer’s experience with the brand.

By strategically partnering with a reliable third party service provider, companies can focus on their core business functions without worrying about various risks associated with their business operations, such as complex government policies, dynamic market trends, fierce competition from the counterparts, change in technology, to name a few. In addition, the vendors often make capital investments on behalf of their clients to take responsibility of these variable factors. Consequently, the companies can focus on the structuring policies that directly impact their sales and revenue.

Outsourcing BPO services from a professional vendor helps in counteracting cost drivers and deliver business value to the organizations and its users. Fixed cost incurred on architecting BPO infrastructure, hiring manpower, training, and other resources changes to variable cost allowing businesses to avail services from a contact center on a pay-per-use basic.

India is considered as an ultimate outsourcing destination as the country has an abundant pool of highly-skilled manpower resources. The workforce has appropriate knowledge and years of expertise in efficiently catering to the dynamic requirements of clients located across the globe. Moreover, the service providers located in the country offer round the clock support irrespective of geographical locations.