why you should treat your employees like your customers

Why You Should Treat Your Employees Like Your

Customers

www.zenpayroll.com www.kinhr.com

Why You Should Treat Your Employees

Like Your CustomersWednesday October 22, 9AM PT


Customers


Joshua Reeves

Co-Founder and CEO

Craig Bryant

Founder and Product Manager


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The Customer is Always Right


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Treat Your Employees like

Customers


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Think of Your Workplace as a

Product


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Turnover is expensive. Retention

doesn’t have to be.


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Source: American Progress


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Think of your workplace as a product

that your employees consume.

Six Easy Steps


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Create a dedicated operations team for your

workplace in the same way you would your

product.

1


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Make annual performance reviews more

valuable by adding frequent, informal check-ins

with employees at least quarterly.

2


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Say ‘thank you’ and ‘good work’. It’s free.

3


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Be honest. It’s not all peaches and cream.

4


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In addition to personnel reviews, make sure

everyone is giving feedback on the company

and workplace itself.

5


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Keep direct report numbers low. Just like in

product teams, the smaller the better.

6


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Without talent, our businesses won’t survive.

Structure workplace operations like you would

your product team and you will help your

employees succeed, and improve retention.

Conclusio

n


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Focus on Employee Success


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What is Customer Success?


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Customer Success

Marketing Sales

Initial

Product

Experience

Mature

Product

Experience

SupportProduct End

of Life


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Employee Success

InterviewEmployee

Onboarding

Employee

Education

Employee

Mentorship

Employee

DepartsRecruiting


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Employee Success

InterviewEmployee

Onboarding

Employee

Education

Employee

Mentorship

Employee

DepartsRecruiting

When recruiting, it’s important to be transparent about the opportunity.


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Employee Success

InterviewEmployee

Onboarding

Employee

Education

Employee

Mentorship

Employee

DepartsRecruiting

Treat all interviewees as if they are all getting hired.


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Employee Success

InterviewEmployee

Onboarding

Employee

Education

Employee

Mentorship

Employee

DepartsRecruiting

Employee on-boarding is more than the I-9 and W-4.

Leverage this opportunity to showcase your culture to your employee.


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Employee Success

InterviewEmployee

Onboarding

Employee

Education

Employee

Mentorship

Employee

DepartsRecruiting

Employee education isn’t just a tax break (see IRS Publication 970).

It’s critical to retention.


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Employee Success

InterviewEmployee

Onboarding

Employee

Education

Employee

Mentorship

Employee

DepartsRecruiting

Mentor your employees and see retention and productivity increase!


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Employee Success

InterviewEmployee

Onboarding

Employee

Education

Employee

Mentorship

Employee

DepartsRecruiting

An employee’s departure can be challenging.

If you do it right, it can be empowering for other employees to

be better in their roles.


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Valuing Your Product and Customer

Means You Value Your Employees


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Thank You!


Customers


Free 2-month

trial

See for yourself why thousands

of small businesses love

ZenPayroll – the world’s most

delightful payroll solution.


Customers


Get two months free!Streamline HR for your entire team with Kin

● Employee Time-Off Management

● Team Calendar and Directory

● Employee Data and File Management

● New Hire Onboarding

● Syncs with ZenPayroll!


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Q&A

why you should treat your employees like your customers

Recruiting & HR

current employees

employees likecustomerswhy

employees performance

cofounder of zenpayroll

net promoter score

workplace isnt

founder of kin

product manager