wincor nixdorf corporate design vorgaben

WINCOR NIXDORFWINCOR NIXDORFManaging Cash at the Forecourt

New ways to reduce cost and risk, whilst optimizing cash handling

Horst von WelsVice President Wincor Nixdorf International GmbHHead of Service Stations International

March 1, 2011

| Horst von Wels | 01.03.2011 | © Wincor Nixdorf International GmbH 2

1. Market requirements

Agenda

2. Case Study: Cash at Service Stations

An innovative business model


Cash Cycle Management™ Solutions

Cash Handling Today

of all payment transactions worldwide

are made with cash



Cash Handling Today

Annual cost of cash handling

Source: McKinsey Global Payment Map

300bnUSD



Cash Handling Today

Central Bank Cash Center

BankRetailer CiT

Where do costs occur?


Cash Cycle Management™ SolutionsCustomer demands

Store staff involved in non-productive

cash handling

“Risk Management” through multiple CiT

contracts

Multiple number of ► software solutions

► involved parties

► manual interfaces

Cost reduction Security

Transparency Process optimization

Where is my cash?

Lack of information about cash position

and amount

No "real-time" monitoring of the complete

cash cycle

High labor time & costs in cash handling

High cash stock

Manual, recurring processes

Robberies

Inventory differences

Cash losses

Risk management


1. Market requirements

Agenda

2. Case Study: Cash at Service Stations

An innovative business model


Postbank / Shell motivation

The solution: Integrated Cash Management (ICM)

Experiences and outlook

Brief introduction to Postbank / Shell

Cash at Service StationsAgenda


One of Germany's biggest retail banks

14.2 million active customers

(No. 1 in Germany)

Around 21,000 employees plus over 4,000

mobile consultants

Leading provider of core products for the

retail and business customer segment

Leader in online and telephone banking,

most widely used online service

Leading partnerships with retail enterprises

(Tchibo, McPaper, etc.)

Deutsche Postbank AG –Brief introduction


2009

2007

19..

1990

Deutsche Postbank AG –Brief introduction

Postbank - The retail bank


A global energy company

Shell Deutschland -Brief introduction

Operates in 110 countries around the globe

- 45,000 service stations worldwide

-102,000 employees worldwide

In Germany since 1902

- 2,193 service stations in Germany

- Natural gas marketing

- Processing of MÖ-products

- Petrochemistry

- Research and development


Service Station attendant servicesICM

Shell Deutschland -Innovations in the service station market

Customer loyalty program

Fuel product development


The catchment area for a dispenser is determined by customers' travel time, not by the distance in km

Analysis based on distance from / travel time for customers to the

cash point, taking customer preferences into account

Distance analysis

Translate distance preferences between home and

cash points into travel time

Define three residence and travel zones

Determine catchment areas based on the road

network, considering specific traffic features (e.g. traffic

flows, speed limits)

4 min.

6 min.

8 min.

Dense

Average

Sparse

Preference range

for travel timePopulation density

PB customer within catchment area

PB customer outside catchment area

Location

Legend

Postbank customer

Catchment area independent of

residency (based on road network)

Catchment area

(basis: kilometer radius)

Geoanalysis makes it possible to evaluate

location decisions in relation to customer

coverage

The "optimal" place for cash? Postbank motivation


Daily debit

posting

Customer

pays in cash

Bank branch

- Shift accounting

- Daily accounts

- Count cash

Cash in transit

and deposit

Cash pick-up at service stationsShell motivation

Risk of

robbery


Cash pick-up at service stationsThe vision


Daily transaction data

Info about cash level

Cash continuance

Daily debit

posting

Customer

Integrated Cash Management (ICM)The solution

partner

of Shell

Cash

Monetary disposal


Integrated Cash ManagementPresenting the Technical Solution

Shell

Service station terminal

DSL connection

Pin pad

iCash 50

iCash 15

Control PC

Partner

account

Journals

Conventional till


An ATM installation is simply not a

viable proposition in some locations.

ATM plus parking lot

spells convenience.

An attended ATM can

convey a feeling of security.

Bank customers can

use "fresh" cash to pay

immediately

Do bank customers

withdraw cash every

time they fill up their

cars?

Cashiers and

customers are

used to handling

cards and cash.

Integrated Cash Management (ICM)Benefits for retailers

Benefits for the

bank partner


Maximum security - minimum

risk of robbery.

Lower costs for

cash handling/

saves time.

Reduction in POS

discrepancies - audit

compliance.

Convenience concept for

consumers – 56% of users

would like an ATM at the

service station.

More time for winning

customers and active

selling.

Extended shop

business

hours.

Integrated Cash Management (ICM)Certainly for the bank customer?

Benefits for the

service station

partner


20092008

Q4 Q2 Q3 Q4 Q1Q1

ICM MasterplanStatus quo

500

1.000

1.300

Spread with ICM

Number of installations

1+4+5

12/08 06/09

Cash

Management

Pilot

Design / Build

Schedule

2010

End of Rollout

= cash withdrawal only for PB customers

= cash withdrawal also to other bank customer

= no cash withdrawal

Q2

Project initializationEnd of design /

build phase

+10+30

Rollout

ZKA license

1300

06 / 09 - 09 / 09

09 / 09 Ende 06.2010

06/2010Dec-4 Jun-1 Oct-6

09/09 06/10


Marketing cooperationCommunication for Postbank customers

ATM finder on the Internet (new section for Shell stations)

Postal mailing with individual map of stations in the vicinity

Handout placed in Postbank branches

Information enclosed with new Girocard

News box in online banking

iPhone application "Cash withdrawal finder"


Marketing cooperationCommunication for Shell service stations

Forecourt display

Door sticker

POS sticker


Development of an innovative POS system that

has rolled out for the first time in Germany

Successful first ZKA (Zentraler Kreditausschuss)

approval obtained for an attended cash dispenser

in Germany

Highly positive response to the Shell Postbank

cooperation in the media

Great interest shown by other companies

(service stations, retail)

Outstanding innovation project from Shell and

Postbank this year and next year

A Success Story


Wincor NixdorfService Stations International

Thank You

For Your Attention

wincor nixdorf corporate design vorgaben

Documents