WINIFRED E. WALKER

3632 N. DEQUINCY, INDIANPOLIS, IN 46218

317-547-1056

MISSWINNIEW@ATT.NET

CAREER TRACK

Stanley Convergent Security Solutions (05/14 - Present)

Accounting Specialist

Works in a team environment responsible for a portion of Stanley Security’s Accounts Receivable portfolio .

Reviews customers payment history, sales history, and risk exposure.

Utilizes a prepared collection dashboard, specific aging analysis and review of sales, billing, order and other documents. .held

in both online systems and offline storage.

Works with internal and external customers nationwide.

Makes daily decisions on reasonable risk exposure related to customer sales and influence how credit limits are set through

review of customer history and credit reports.

Koorsen Fire & Security (03/10- 01/14)

Administrative Assistant

Dispersed incoming mail to correct recipients throughout the office.

Made copies and sent faxes .

Handled incoming and outgoing correspondence.

Organized files, developed spreadsheets.

Faxed reports and scanned documents.

Created weekly and monthly reports and presentations .

Properly routed agreements, contracts and invoices through the signature process.

Vertex Business (6/09-2/10)

3rd Party Collection Specialist

Reviewed claims and made adjustments .

Contacted delinquent customers to collect payments.

Received claims via telephone, fax and email.

Input cash receipts and payments into proper filing systems.

Prepared metric reports and documents for court filings.

Established payment arrangements.

Escalated claims to supervisor for further action.

Received inbound and outbound calls.

Duke Realty Corporation (10/06-3/09)

Customer Account Representative

Responsible for 4 large market areas that averaged over 900 accounts

Contact tenants with open balances via email or phone.

Prepared process and mail statements .

Completed reconciliation's .

Researched check applications.

Assisted tenant with any problems and or concern providing quality customer service.

Contacted tenants concerning return check.

Entered and organized contact information of current and previous tenants .

Prepared and processed late charges.

Reviewed, investigated and made adjustments to claims.

Handled and processed claims due to damage and or loss of property.

Reviewed and followed up on incident reports.

Worked closely with Property Mangers about tenant policies and claims.

Brightpoint (3/03-10/06)

Customer Account Representative

Maintained a nine million dollar portfolio with an average of about 800 accounts.

Created, maintained and insured reliable customer account information.

Notified customers with delinquent accounts and attempted to secure payments.

Recorded information about collections status .

Issued and applied credits to customers’ accounts .

Released credit holds for shipment processed based on customers credit limits pro -actively review and monitor past due

amounts.

Negotiated payment schedules.

Investigated discrepancies.

Provided proof of deliveries, missing invoices, etc.

As needed interface with salesmen customer service branch managers and controller on credit concerns.

Prepare and submit uncollectible accounts for third-party collection agency.

Followed up on NSF checks.

Researched and resolved payment discrepancies.

Responded to customer disputes and provided quality customer support.

SALLIE MAE (3/02-3/03)

Collections Specialist

Resolved problems and answered inquiries involving various types of student loans.

Educated customers on how to resolve their delinquencies , maintain account and offer payment options according to payee’s

financial abilities.

Assisted supervisors and managers with projects as needed while maintaining high quality customer service on all levels.

EDUCATION

1975 Indiana University-Purdue University- Indianapolis, Business Administration and Accounting. (Non-degree certificate)