Every successful organisation or business has a HR department that functions effectively. This is because the most valuable assets of any company are its employees. If you ensure that you have a good HR department in place, you will already have invested in your employees’ welfare and in doing so, made a big investment in the growth potential of your business. HR departments deal with a number of different issues that are critical to the running of any company such as recruitment, retention of employees and selection procedures etc. As a company grows, there will always be a need to hire new people in order to deal with increased output and so on.

However, it is critical to ensure that you hire the right kind of people that are suited to the job and identify with the overall philosophy of the company. As such, you need to be very careful about implementing the right kind of recruitment

process for your organisation. The recruitment officers need to be very mindful of any vacant positions as well as the individual qualifications and requirements that are required to fill that vacancy. Additionally, there needs to be a clear training program in place that will enable new employees to find their footing. Lastly, there needs to be a clear set of policies that dictate everything from employee expectations and requirements to appraisal cycles and redundancy clauses.

Quantum Human Resource Consulting is a firm that is based in the South Melbourne area. Quantum provides a vast array of HR solutions and services to small and medium size businesses. For more information about how Quantum can help you and your organisation, please stop by the company website at www.quantumhr.com.au.

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Employee Relationship Management Wipro has a well organized structure to deal with employee management. It has developed few models to manage these processes, which include, EPM, BPO, SaaS, Employee Contact Centre, etc.

Talent ManagementWipro typically offers flexible Employee Performance Management (EPM) solutions delivered in either a Business Process Outsourcing (BPO) or Software as Service (SaaS) model that makes assessment and development easy, more accurate and economical for our client’s HR function. The EPM process includes goal management, performance appraisals, multi-rater/360 feedback, workforce & succession planning, development planning and training, etc.

Talent Management service spectrum covers the following aspects:

Learning Technology Solutions Technology Consulting Product Implementation and Development ArchitectureIntegration, Maintenance and Production support services

Content Development Product, Process, Domain and Technology Training SolutionsBehavioral, Soft Skills, Sales, Safety, ComplianceERP and Non ERP Application Training RolloutRapid Content Development SolutionsAssessment and Certification

Consulting Performance ConsultingLearning InterventionsTraining Needs AnalysisTraining Strategy DefinitionCurriculum DesignChange Management

Documentation Services Technical WritingTechnical EditingProductionPublishingEnd user documentation

Wipro’s Internal Talent Transformation Team The “Training & Learning” arm of Wipro Technologies catering to learning needs of over 63,000 employeesWinner of American Society for Training and Development BEST award for four consecutive years – 2004, 2005, 2006 and 2007Dale Carnegie Leadership Award in the year 2007

Golden Partnership Wipro is a Global Partner of SABAGlobal Service Level Agreement on integration and support of SABA LMSAccess to SABA knowledge base and technical support team for troubleshootingAccess to SABA authorized training for faster ramp up of technical support team

Employee Helpdesk

The ‘Employee Contact Centre’ for Wipro HR has extended hours, and takes care of all kinds of input channels, phone, fax, e-mail, white-mail and external 3rd party agency mails etc. Wipro provides integrated case management, voice recording for quality, call measurements, knowledge base maintenance and language support. Wipro HRO team has vast experience in setting up a tiered HR service delivery model which includes: Tier 0: Self-ServiceTier-1: Voice and E-mail based Help DeskTier-2: Advanced query handling Help Desk, Back-office transaction processingTier-3: Client HR staff

Recruitment Process OutsourcingWipro’s HR solution entails end to end Recruitment Process Outsourcing (RPO) model enveloping sourcing to position closure activities. Wipro’s on-site and off-shore campus recruitment supports clients in US, India, UK, Switzerland, Hong Kong and Singapore. We work with campus placement coordinators to source and pre-screen candidates based on required skills. We help clients on project hiring drives, job fairs, mapping competing organizations, researching niche job boards etc. We service different verticals (retail, financial, IT) from entry-level to senior management positions.

Wipro monitors operational metrics, such as, number of candidates sourced, source to interview ratio, interview to offer ratio, offer to join ratio, as well as business metrics like, average time to hire, ageing requisitions and cost per hire. Our efficiency has reduced open requirements to half and contributed 12% to new recruits, for last quarter.

The RPO spectrum includes: Requisition development with hiring managementIdentification and implementation of sourcing strategyEmployment brand development consulting and program managementAdvertisement strategy developmentScreeningInterview schedulingRequisition managementOffer management processesStaffing operations reporting and metrics Workforce planning supportStaffing department budgeting support Background check Applicant trackingEmployee on-boarding

HR AdministrationWipro’s HR solutions experts are proficient in supporting multilingual employees globally and optimizing client HR administration through technology and process innovations, such as, workflow technology, knowledge management tools, HR portals and self-service applications.   HR Adminstration service spectrum: On-boarding: We manage new contracts, offer letters, reference checking, contract

issues, joiner infrastructure set-up, notify third parties and update client’s HRMS.Probation: We ensure our client’s line managers are kept informed of and effectively manage probationary periods, as well as update their T’s & C’s and notify employees.Employee changes: We process personal detail changes like appraisal ratings, profit pool ratings, changes to T’s & C’s, personal information and Payroll on clients HRMS.Organisational structure changes: We create a robust tiered authorisation model , process and authenticate all changes in the organisation structure and update it on the client’s HRMS.Absence: We process applications & absence returns, make referrals to occupational health, return to work checklists, handle payments/deductions related to maternity, paternity and special leave. Leavers: We send leaver confirmation emails and letters to individuals such as pension administrators and share plan administrators.

Wipro’s BS7799/ISO certification, dedicated security practice and Business Continuity Planning (BCP) methodology ensures safety of client’s confidential employee information.

Benefits AdministrationWipro’s state-of-the-art HRO services portfolio and CoE HCM pool builds technology enabled HR solutions, integrates ITO + BPO model to enable operational transformation and provides valuable recommendations, to optimize and meet short and long term HR business objectives for our clients.  Benefits Administration service spectrum:

Custom Benefit Plan Strategies and DesignNew Hire Payroll and Benefits InitiationDevelopment of Employee CommunicationsEligibility and Enrollment Services Employee Claims ResolutionMonthly Invoice Audit and ReconciliationOn-line Employee Access to Benefits InformationEmployee Health and Welfare AdministrationDefined Benefit & Contribution Human Resources Retirement and Financial Management

  Cleaning Up Legacy Pension Data   Integrated Approach to Pension Plan Design

Human Resources Group   Benefits Orientation/Education   Benefits Plan Descriptions   Benefit Plan Communication   Benefit Plan Continuation AdministrationPayrollWipro’s HRO team understands that payroll is the key HR service, as it directly impacts the employee and the organization and is one of the leading payroll administration service providers. Currently, Wipro’s internal Shared Service Center (Wividus,) established in 2003, services over 100,000 Wipro employees’ payroll.

Wipro supports ~350,000 employees across 51 states, for one of the largest retailers in

US. We process bonuses, commissions and payrolls on a weekly/biweekly basis, for salaried/hourly employees i.e. ~1.2 million paychecks at 99.9% accuracy. The team also handles salary queries, debt queries, final settlement checks, manual checks, stop payments/recalls, payroll funding with the banking institutions and provides daily payroll tax balancing and cash funding information to the client.

Payroll services spectrum Payroll Processing and ReportingPayroll Tax ReportingTime Off TrackingOnline Benefits Enrolment Pay MasterPay Register Tax Liability Department Summary Accrual Balances Workers CompCheck Stuffing/SigningGarnishment AdministrationTime & Attendance Year-end Processes

Wipro responsibilities in SOX Compliance Document and execute client’s Sarbanes requirementsBuild all client required control points into operational SOPsSynch to client’s SOX process and toolsExecute on paper/online process as requiredSAS-70 validation available, if preferred, to verify processes

Customer ServiceTechnical Help DeskFinance & Accounts Outsourcing

Human Resources OutsourcingEmployee Relationship ManagementRecruitment Process OutsourcingProcurement Outsourcing

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Buy Our Services Strategic Sourcing Procurement organizations are looking for new strategies to adapt to changing global supplier markets and maximize their business value. Wipro's new Strategic Sourcing services provide spend-category experts who can analyze a business' spend, develop new sourcing strategies and negotiate improved contracts with suppliers.

Our experience worldwide enables us to rapidly implement sourcing programs to reduce time-to-market and increase savings for our clients. The procurement services offerings from new strategic sourcing services and new procure-to-pay services can help clients to reduce procurement costs and increase savings, through smarter spending.

Wipro’s state-of-the-art infrastructure and our new business process service offerings also provide more options and solutions and identify favorable vendor pricing through strong supplier relationships.Procurement Outsourcing The competitive market has led companies to become more responsive, deliver strategic business impact and reduce costs. Wipro’s process and performance management skills integrated with the best practices and technology provide higher productivity and quality.

The key services include:

Strategic Sourcing: Contracts Management, Spend Data Management, Strategic Sourcing, Transactional ProcurementCategory Management: Supplier Relationship Management, Accounts Payable and reconciliationsSupply Chain Process: SCM execution expertise with CSCP, CPIM, CPM certified professionals, Onsite/offshore supply chain processes provide multilingual language support from global delivery centers across Americas, Europe and APAC

Benefits Value for MoneySix Sigma enabled process to improve efficiency & qualityCost reduction of more than 40% through offshore executionLeverage on IT expertise across different supply chain platformsDomain experience in beverages industryTalent Availability