wipro preparation final

8/8/2019 WIPRO Preparation Final

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HUMAN RESOURCEMANAGEMENT

Project on the RecruitmentProcess of WIPRO

Done byTamanna Yadav

BBA0703163


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INDEX

Introduction-

Company Profile

Wipros innovative edge in the IT market

Careers at Wipro

Human Resource and RecruitmentProcess at WIPRO

Recruitment Process Outsourcing(RPO)

at WIPRO

E-Recruiting

Conclusion

References

COMPANY PROFILE

Wipro Technologies is the No.1 provider of integrated business,technology and process solutions on a global delivery platform.

Wipro Technologies is a global services provider delivering technology-driven business solutions that meet the strategic objectives of ourclients. Wipro has 40+ Centers of Excellence that create solutions


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around specific needs of industries. Wipro delivers unmatched businessvalue to customers through a combination of process excellence,quality frameworks and service delivery innovation. Wipro is theWorld's first CMMi Level 5 certified software services company and thefirst outside USA to receive the IEEE Software Process Award.

Wipros complete range of IT Services addresses the needs of bothtechnology and business requirements to help organizations leverage

leading-edge technologies for business improvement.Wipro takes charge of the IT needs of the entire enterprise. The gamutof services extends from Enterprise Application Services (CRM, ERP, e-Procurement and SCM), to e-Business solutions.

Wipros enterprise solutions have served and continue to serve clientsfrom a range of industries including Energy and Utilities, Finance,Telecom, and Media and Entertainment.

Wipros TIS is the largest Indian IT infrastructure service provider andWipros Technology Infrastructure Services (TIS) is the largest Indian IT

infrastructure service provider in terms of revenue, people andcustomers with more than 200 customers in US, Europe, Japan andover 650 customers in India. It is powered by the expert skills of over6,500 technical specialists and state-of-the-art BS 15000 certifiedinfrastructure for operations support.

Wipro BPO provides a broad range of services from customerrelationship management, back office transaction processing toindustry-specific solutions. The key element of services delivery is anintegrated approach towards providing increasing value over the entirecourse of our client relationships. This involves a phased approachtowards process standardization, process optimization and process re-engineering.

True value from technology requires an in-depth understanding ofbusiness strategy.Todays businesses need partners who can talk about strategy andtechnology in the same conversation. At Wipro, we believe true valuefrom technology requires an in-depth understanding of businessstrategy. Our cross-industry consulting services help you craft a visionfor your organization and then provide a specific, practical businessand technology framework that will make that vision a reality. Ourconsulting competencies spread across business, process, quality andtechnology consulting

C O M P A N Y S N A P S H O T

Wipro Limited, through its subsidiaries, provides IT services worldwide.It offers software solutions, IT consulting, business process outsourcingservices, and research and development services in the areas ofhardware and software design. The company operates in three


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segments: Global IT Services and Products, India and Asia Pac ITServices and Products, and Consumer Care and Lighting. The Global ITServices and Products segment provides IT services to customers inthe Americas, Europe, and Japan. The India and Asia Pac IT Servicesand Products segment operates in the Indian IT market and offers ITproducts and services to the companies in India, Asia-Pacific, and theMiddle East region. Consumer Care and Lighting segment engages inthe manufacture and sale of consumer care and lighting products. The

consumer care products include soaps and toiletries, baby products,talcum powders, and hydro generated cooking oils. The lightingproducts include light bulbs, fluorescent tubes, and luminaries. WiproLimited was founded in 1945.The company is headquartered inBangalore, India.

Wipro Technologies is the No.1 provider of integratedbusiness, technology and process solutions on a global

delivery platform.

Wipro Technologies is a global services provider delivering technology-driven business solutions that meet the strategic objectives of ourclients. Wipro has 40+ Centers of Excellence that create solutionsaround specific needs of industries. Wipro delivers unmatched businessvalue to customers through a combination of process excellence,quality frameworks and service delivery innovation. Wipro is theWorld's first CMMi Level 5 certified software services company and thefirst outside USA to receive the IEEE Software Process Award.

Some quick facts on Wipro

Wipro becomes the first Indian IT Service Provider to be awardedGold-Level Status in Microsofts Windows Embedded PartnerProgram

Wipro is the worlds largest independent R&D Services Provider

Worlds 1st PCMM Level 5 software company

Wipro one among the few companies in the world to be assessedat maturity level 5 for CMMI V1.2 across offshore and onsitedevelopment centers, 2007

Worlds 1st IT Services Company to use Six Sigma

The pioneers in applying Lean Manufacturing techniques to ITservices

Worlds first SEI CMM/CMMI Level 5 IT services company

The first to get the BS15000 certification for its Global CommandCentre


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Functional RFID Enabled Concept Store and Global DataSynchronization Laboratory BS7799 and ISO 9000 certified

Among the top 3 offshore BPO service providers in the world

Wipro is a strategic partner to five of the top ten most innovativecompanies in the world*(*Technology Review Innovation Index 2005)

Over 50 industry facing Centers of Excellence'

647 clients - 72000+ employees

53 development centers across globe

Wipro has consistently demonstrated high levels of businessand technical knowledge, creativity and delivery excellence.

We remain highly satisfied"


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WIPROS INNOVAIVE EGDE INTHE IT MARKET

Deep Domain Expertise

2000+ domain consultants 500+ technology consultants e-business, package applications

Customer Proximity

5,000+ consultants spread across North America, Europe andJapan

10,000+ itinerant employees

Continuous Training

Over 3,80,000 man days of training annually, 80 full timeinstructors

Web based 'World Campus' initiative in place to impart trainingto our employees across the globe

Talent Transformation

Business skill transformation (domain knowledge, functionalexpertise and consulting)

Culture transformation (Language learning, neuro-linguisticsessions and cross-cultural sensitiveness) Technology transformation (70+ technologies covered) Behavioral skill transformation (Communication inter-personal

and relationship management skills)

Our highly secure, robust and agile infrastructure has beenrated 'best in classes during client audits.

Infrastructure Facilities2,790,000+ sq.ft. Of state-of-the-art development facilities in

25 locations in India.Communication0.12 million+ LAN points across the globe connecting nearly

19,000+ desktops/laptops & 1900+ Servers.Intranet: 300 Mbps+, 150+ E1 Inter-office links(built in

redundancy & auto fall back) Extranet: 175+ CustomerConnections.


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Certifications

First company in the world to be certified in BS 7799 (2002)security standardsISO 14001 Certification (reflection of environment and safety

consciousness)

SecurityWipro follows global best practices when it comes to security processesand practices within the organization. Wipro is certified for BS7799-2:2002 standard, the international standard for information andphysical security controls. Data protection is one of the key challenges,which Wipro has been able to address in a variety of different ways,suiting specific customer requirements. A robust, flexible and scalableinternal IT infrastructure with risk assessment based security controlsembedded at the design stage makes the offshore development centerexperience manageable and secure.

Business continuity planning / Disaster recovery planning

Risks related to natural / manmade contingencies are evaluated on aperiodic basis at Wipro and suitable plans are drawn up forimplementation at appropriate points of time. Wipro has well definedbusiness continuity and disaster recovery plans for its software andservices business operations. Suitable measures at the infrastructure,people, and process and technology levels are designed andimplemented in the infrastructure to facilitate speedy recovery in caseof any emergencies. Regular evacuation type drills are also carried outfor TESTING the plans.

We have comprehensive network security, employee security, physicalsecurity and incident response mechanisms in place.

Views of Wipro facilities worldwide


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CAREERS AT WIPRO

Wipro Technologies is a global services provider delivering technology-driven business solutions that meet the strategic objectives of ourclients. Wipro has 40+ Centers of Excellence that create solutionsaround specific needs of industries. Wipro delivers unmatched businessvalue to customers through a combination of process excellence,quality frameworks and service delivery innovation.

Wipro Technologies, India brings to you a host of Job openings. To viewrequirements please check the location link.

The exciting world of Wipro Technologies, India is looking at hiringcandidates with expertise in areas like


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-Human Resource /Recruitment /Training

-Finance/ Accounts /Auditing

-Marketing /Sales /Business

Development

-Microsoft, Mainframe& InternetTechnologies

-Functional & DomainConsultant

- CRM / SCM/ ERP / JDE

- Enterprise Security

-E-mobility/ Mobilecommerce

- Data ware House

-Energy & Utilities /Retails /Manufacturing

-Healthcare/ Lifesciences / R & D

-Portals & ContentManagement

-Messaging(Exchange) / Storage

-People soft / SAP /

Oracle

- Testing Services

- Legal / Law

-Wireless Services /Switching Systems

-IndependentVerification &Validation / Quality

-EnterpriseApplicationIntegration (EAI)

-Banking / Finance /Securities /Insurance

-TISP Solutions OSS/ BSS

- IT Infrastructure

-Open Systems /

Databases

-Technical Writing/TechnicalDocumentation

-EmbeddedSystems / VLSI /System Design

- Web services

-OS / Computing /PlatformTechnologies

Equal Employment Opportunity Policy

Wipro's policy is that applicants are considered for employment solelyon the basis of their qualifications and competencies . Wipro's hiringpolicy is geared to ensure that Wipro hires employee's without regardto their race, color, religion, national origin, citizenship, age, sex,marital status, ancestry, physical or mental disability, medicalcondition, veteran status or sexual orientation.

No processing fee or deposit is charged by Wipro at any pointduring the recruitment process.


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WIPRO HUMAN RESOURCE ANDRECRUITMENT PROCESS

WIPRO recruitment process consists of three rounds

Round 1: Written test consists three sections (50 Minutes)

1. Verbal:This section will have 15 questions related to synonyms,antonyms, Analogies, SC, Prepositions and readingcomprehension.

2. Aptitude: This sections will have 15 questions related toaptitude topics like Time & Work, Time & Distance, BloodRelations, Series Completion, Puzzles, Calendars, Clocks,Percentages, Ratio proportions, Ages, Pipes and Cisterns etc.,

3. Technical:This section will have 20 questions related to basictechnical concepts from C, C++, Java, Linux, UNIX, DBMS, SQL,Programming fundamentals, Hardware, Software Engineering,Micro Processors etc.,

Candidates are informed to brush up their technical skills whichwere covered in their regular academic curriculum.

Round 2: Technical Interview

This is a major elimination round. Candidates should be thoroughwith their basic technical skills to clear this round. Candidates are hereby informed to be prepared with their core subjects.

Round 3: HR Interview


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Candidates can expect basic HR interview questions like Tell meabout your self, Why should I hire you, Why only WIPRO, What is SIXsigma level.Candidates will be tested in their communication and vocabularyduring technical and HR interviews.

Interview with Mr. Dileep Ranjekar, CorporateExecutive Vice-President HR, Wipro

Mr. Ranjekar can you elaborate on the HR policy for your employees?

We have detailed guidelines and policies for almost every aspect ofpeople processes. The guidelines/policies provides clarity forindividuals, supervisors and business heads on the basic approach topeople issues. We have a mechanism in place to receive periodicfeedback on our current approaches and suitably review/modify

policies, which can best serve the purpose for the given employeeprofile and business needs.

We would not like our managers to tell an employee "don't ask why, itis a company policy". We would like to explain to them that the currentapproach has evolved after a lot of thinking and preplanning. If anemployee has a better suggestion we are willing to listen to him and ifthe suggestion is approved, the approach can be modified.

Define the work culture prevalent in Wipro?

Our employee surveys, exit interviews, feedback from variousprogrammes are unanimous in their view that the Wipro work culture ischaracterized by:

- Openness

- Absence of politics

- Non-hierarchical (no visible symbols of hierarchy)

- Hard work

- Meritocracy (completely professional work atmosphere)

Middle class Values - non-flashy.

How do you recruit your manpower? Could you tell us something aboutyour campus recruitment process?


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Recruitment in Wipro is not just an event but is a part of a completeleadership development process. Most of our recruitment is done fromthe campus. We began recruiting people from premier institutes since1970 and have developed some of the best leaders of the Indianindustry.

However, we do not hire people at senior levels unless it is absolutelyrequired. Our policy is even if an insider is 60% ready for a given

internal vacancy; he will be preferred over an outsider.

The recruitment process is extremely important to Wipro and involvesa significant application of the senior and top management time. Theassessment of the campus panel is supported by an assessment of thecandidate's performance in group discussions, psychometric tests andan in- depth reference check.

How do you measure employee performance and how do you rewardhigh performing staff? What is your rate of attrition?

We have a comprehensive performance management system, whichhas been institutionalized over three decades ago. It has been wellaccepted by the employees. The human resources department doesthe review and planning is the high point of our performancemanagement and employee development process. The HRRP servesthe following purpose:

1. Identifying top 10% and bottom 10% of the employees

2. Identifying talent that we should not lose under any circumstances

3. Succession planning

4. People in the same job for five years and more

As for attrition, we are significantly below the industry average. That ismore important than numbers.

What kind of training do you provide your employees? Could youbriefly tell us about your training programmes?

Development of employees is one of the most critical processes inWipro. There are broadly two categories of development programmes:

1. Life cycle management programme

2. Individual development programme against individual developmentneed

We cover the following under the life cycle management programme:


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a. Entry-level programme - this consists of both elaborate technicalexposure as well as exposure to issues related to how to be a goodproductive employee in the Company. This is in addition to a commoninduction programme that employees go through on joining. b. Newleaders programme - For employees who become leaders for the firsttime. c. Wipro leaders programme - for employees who start leadingother managers. d. Business leaders programme - for those whobecome business managers for the first time. e. Strategic leaders

programme - for top management who are responsible for strategicinputs.

Besides the above, a detailed action plan is made on completion ofperformance appraisal for the individual employee. The action plan caninclude the following:

a. Specific need related development programme b. Efforts on the jobby the employee c. Supervisor coaching guidance etc.

What kind of a career progression can a Wipro employee envisage?

Due to its growth (23% CAGR in sales and 50% CAGR in PAT for thepast 11 years) career growth has never been an issue at Wipro.Various options are available for an individual - ranging from being anindividual contributor to team leader to technological contributor.People can progress vertically as well as horizontally.

How do you address employee grievances?

All supervisors are responsible for addressing the grievances of theirteam members. They may in turn seek help from their supervisors,human resources people or business heads. Due to the company'sopen culture, employees are free to communicate with any otherindividual within the organisation after having exhausted the options ofspeaking to the supervisor.

What are the upsides and downsides of being in the field of HR?

If HR professionals are competent, do not let themselves becomeobsolete and have empathy towards fellow beings, there are onlyupsides in the HR field.

What changes and trends in HR do you perceive in the near future?

In the last five years, HR functions have undergone significant changesdue to a large proportion of employees being knowledge workers orfrom the service industry. The Internet and communication explosionhas erased all boundaries of culture, knowledge and sharing ofpractices among professionals. As a result, the paradigm of leadershiphas changed completely, with team members knowing more abouttheir work than their supervisors. There is a great need for leadership,


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especially with a complete breakdown in hierarchy at the workplace aswell as at home. Therefore, the only important issue is how a leader isable to add value to his/her team members. You have employeegroups that are fiercely competitive, have a lot of stress early on intheir career and whose world revolves only around them. That theyalso contribute to the organisation is incidental and not the mainpurpose.

It is very important for employees to constantly develop and enrichtheir resume and become more valuable in the market place. Thistrend will continue. In addition, HR people have the responsibility ofboosting employee morale due to the economic downturn.

What qualities and attributes, in your opinion, epitomize a good HRprofessional?

* An in-depth subject knowledge

* Business knowledge

* Ability to see newer, different dimensions and possibilities

* Tremendous awareness of the global environment

* Resilience, high energy and stamina

* Learn ability and adaptability

* Commitment and uncompromising integrity

You have had such a long innings in a single company, what motivatesyou to keep going?

The importance of people function at Wipro and the commitment of topmanagement to it is a great motivator. It is extremely challenging,providing enormous intellectual stimulation, and demandingresponsibilities from day one. The organisation boasts of top classprofessionals and there is complete freedom to operate, and constanton- the-job learning and development. Last but not the least - theorganisation is known for its high human values and supreme integrity.


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RECRUITMENT PROCESSOUTSOURCING

T H U R S D A Y , J A N U A R Y 3 , 2 0 0 8

Wipro opens outsourcing centre in Philippines

The new center in Cebu would hire more than 900 employees andwould focus on customer service support, technical support, humanresource and financial and accounting services

Reuters

Mumbai: Wipro Ltd has opened a business process outsourcing facilityin the Philippines as it expands overseas to cut costs.

The new centre in Cebu would hire more than 900 employees andwould focus on customer service support, technical support, humanresource and financial and accounting services.Its IT services division, Wipro Technologies, is also looking at startingcenters in other fast-growing cities in the Philippines, the company saidin a statement.The Philippines is one of the largest English speaking nations with astrong IT orientation and a talent pool of 29 million, T.K. Kurien,president of Wipros BPO unit said.Indian outsourcing companies are expanding operations in China, thePhilippines, Vietnam and Kenya in a bid to stay competitive as higher

wages, expensive property prices and a rising rupee eat into profits.Last year, Wipro started delivery centres in Romania and Shanghai.


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WHAT IS RPO?

Recruitment Process Outsourcing (RPO) refers to a companyoutsourcing its recruitment or staffing process to an external serviceprovider. The external provider shall provide your company with thenecessary skills, tools and technologies to perform the recruitingfunction. Recruitment Process Outsourcing (RPO) will bring in

significant COST savings and improvements in the QUALITY ofrecruitment.

PURPOSE AND BENEFITS

Recruitment Process Outsourcing provides excellent benefits in theareas of Quality, Cost, Service and Speed.

QUALITY: Recruitment is a labor-intensive process and it is furthercompounded by the fact that it is recurring. To cite an example, yourcompany could have a very high number of open positions during a

certain time of the year each requiring varied skill-sets and experience.To hire a team that is capable of sourcing and recruiting thesecandidates is very challenging. Providers of Recruitment ProcessOutsourcing have the required processes in place, expertise, anextensive database of resumes and the networking required to sourceall types of candidates.

COST: Your costs can be significantly reduced because an RPOprovider essentially uses economies of scale. They are also capableof handling volume fluctuations in a much easier way. For example, theRPO provider could allocate 10 recruiters to your company when

volumes are high and then easily shift them to another client whenvolumes are low. If you as a company were to hire these 10 recruiters,you would either be forced to pay for resources that are not being usedor lay them off which involves overhead expenses.

SERVICE: A Recruitment Process Outsourcing (RPO) provider will helpto streamline your companys recruitment function and make itseamless and effective. RPO providers are equipped to provide youwith the best people when you need them and also take care of yourongoing and future needs through greater employee retention andprocess control.

SPEED: Time to hire is a very critical factor in the recruitmentprocess as this directly affects business performance. A RecruitmentProcess Outsourcing (RPO) provider will find it much easier to analyzetheir database and create a pool of candidates that is ready to beinterviewed. They need not take time to advertise for the specific jobprofile.


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Recruitment Process Outsourcing is an end-end function. It begins allthe way from designing a job profile to charting the recruitmentprocess and also developing orientation strategies once a candidate ishired. It is not just restricted to hiring a specific person for a specificprofile at any time. It is about building a talent pool of resources thatcan be made accessible for your company. RPO providers also go theextra mile to provide your company with valuable advice andstrategies on employee retention.

Recruitment Process Outsourcing has a powerful place in the market.RPO providers are well connected to various companies and the jobseeker market. They have a much larger and attractive talent poolthan any single company could possibly have.

FEW TIPS ON TAKING AN INTERVIEW

Entering the room

Prior to the entering the door, adjust your attire so that it falls well.

Before entering enquire by saying, May I come in sir/madam.If the door was closed before you entered, make sure you shut thedoor behind you softly.

Face the panel and confidently say Good day sir/madam.If the members of the interview board want to shake hands, then offera firm grip first maintaining eye contact and a smile.Seek permission to sit down. If the interviewers are standing, wait forthem to sit down first before sitting.

An alert interviewee would diffuse the tense situation with light-hearted humor and immediately set rapport with the interviewers.

Enthusiasm The interviewer normally pays more attention if you display anenthusiasm in whatever you say.

This enthusiasm comes across in the energetic way you put forwardyour ideas.You should maintain a cheerful disposition throughout the interview,i.e. a pleasant countenance hold s the interviewers interest.

HumorA little humor or wit thrown in the discussion occasionally enables theinterviewers to look at the pleasant side of your personality,. If it doesnot come naturally do not contrive it.

By injecting humor in the situation doesnt mean that you should keeptelling jokes. It means to make a passing comment that, perhaps,makes the interviewer smile.


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Eye contact

You must maintain eye contact with the panel, right through theinterview. This shows your self-confidence and honesty.Many interviewees while answering tend to look away. This conveys

you are concealing your own anxiety, fear and lack of confidence.Maintaining an eye contact is a difficult process. As the circumstancesin an interview are different, the value of eye contact is tremendous inmaking a personal impact.

Be natural

Many interviewees adopt a stance which is not their natural self.It is amusing for interviewers when a candidate launches into anaccent which he or she cannot sustain consistently through theinterview or adopt mannerisms that are inconsistent with his/her

personality.Interviewers appreciate a natural person rather than an actor.It is best for you to talk in natural manner because then you appeargenuine.

E-Recruitment

Today, organizations are looking to streamline their hiring processes toreduce Time-to-Hire and Cost-to-Hire, while improving the Quality-of-Hire. Enterprises also want to reduce their dependencies on externalagencies. It has become essential to enhance the organization imageby creating a positive experience for all candidates.

Wipro offers a global automated collaborative e-Recruitment solution,which helps to web-enable your complete recruitment process right

from requisition to hire. I-Desk e-Recruitment Solution brings togetherall the participants of your recruitment process including employees,external agencies, career sites and applicants on a role based, web-enabled platform.

i-Desk e-Recruitment is a one-stop solution for all recruitment needsand comprises of a range of end-to-end applications with built-in bestpractices such as global people processes and six-sigma for:


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-Requirement Planning

-Sourcing and Selection

-Resume Collection

-Online Communications

-Applicant Tracking

-Performance Analytics

-Personalized Desktops - Candidate, Partner, Recruiter, Panelist


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CONCLUSION

True value from technology requires an in-depth understanding ofbusiness strategy.Todays businesses need partners who can talk about strategy and

technology in the same conversation. At Wipro, we believe true valuefrom technology requires an in-depth understanding of businessstrategy. Our cross-industry consulting services help you craft a visionfor your organization and then provide a specific, practical businessand technology framework that will make that vision a reality. Ourconsulting competencies spread across business, process, quality andtechnology consulting.

REFERENCES:

www.wipro.com

www.freshersworld.com

www.greekinterview.com

www.chetanas.com
http://www.freshersworld.com/http://www.greekinterview.com/http://www.chetanas.com/http://www.freshersworld.com/http://www.greekinterview.com/http://www.chetanas.com/


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wipro preparation final

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