Work FirstWork First- the Dutch experience - - the Dutch experience -

Yvonne Bieshaar

Director of Employment and Social Affairs

City of ‘s-Hertogenbosch

27 april 2006 Bologna

Content

some figures Work First - City of ‘s-Hertogenbosch

public –private contracting

quality improved lessons learned

Some figures population 132.000 labour force 64.000 working 96.000

51% incoming labour force disabled 8.000 unemployed 5.000 welfare 3.000

in (on annual basis) 1.200 out (on annual basis) 1.400

Mission statement

Every citizen is expected to be

able to support himself.

If he is unable to do so, the

municipal authorities will help him.

If this fails, the municipal authorities

will provide lasting support.

the costs and results on annual base ( x € 1.000.000)In: reintegration budget € 21 welfare € 42 organisation € 5

total in€ 68

out: private companies € 10 subsidised jobs € 9 welfare € 38 organisation € 5

total out € 62

result +€ 6

A glance at what’s on offer in welfare

more than 50% have insufficient professional training

21% are immigrants the average age is 45 75% have been unemployed for

more than a year 30% have an occupational disability most of them need social security

and care

u n e m p l o y e d

Gatekeepers

M/F

r e g u l a r jo

bs

extra examination

P

W

M/F

DIA

GN

OS

ES

Social inclusion

Noton welfare

1st

2nd

the approach

Contracting for quality diagnose the problem determine your goal draw up a specification purchase on the market quality means:

transparent service possibility for independent complaints lasting results

Quality improved

Client satisfaction

Employers satisfaction

Code of conduct

Contract client - case manager

Quality Improvement Plan

Results more active and responsible citizens lower and shorter dependence on

social security satisfied clients (score 8) financially healthy culture change in organisation better relationship with employers and

society

Lessons learned

activate those who are inactive makes a better society integrate people who are receiving social security / care use the talents of the market let citizens make their own decisions and take their own responsibility be clear about the mutual agreements