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Workforce Investment Board (WIB) Administration Building, Room 310

2222 “M” Street, Merced, CA 95340 January 9, 2014, 3:00-4:00 p.m.

Meeting Agenda http://www.mercedwib.com

Page

1. Call to Order/Roll Call ........................................................................................................................................

2. Approval of Agenda .......................................................................................................................................... 1

3. Approval of November 14, 2013 Meeting Minutes ........................................................................................... 2

4. Public Opportunity to Speak ..............................................................................................................................

5. Presentation .......................................................................................................................................... (25 min)

a. End of Year Report - Program Year 2012/13 ...................................................................... Robert Morris 5

6. Action/Discussion Agenda ..................................................................................................................... (3 min)

a. Youth Council Membership – Vanessa Jimenez ............................................................ Alfredo Mendoza 12

b. Geographic Solutions Virtual One Stop (VOS) Subscription 2014 ............................... Alfredo Mendoza 13

c. Eligible Training Provider List - Unmanned Vehicle University................................... Alfredo Mendoza 14

7. Reports ................................................................................................................................................. (10 min)

a. Youth Council ........................................................................................................................ Debra Glass

b. Quality Employment Development (QED) ............................................................................. Corky Price

8. Information ............................................................................................................................................ (5 min)

a. Fiscal Report ........................................................................................................ Jackie Walther-Parnell 15

b. Labor Market Information November 2013 ................................................................... Alfredo Mendoza 17

c. WIB Strategic Scorecard ................................................................................................ Alfredo Mendoza 19

i. Participant Data Report – October 2013 ..................................................... Alfredo Mendoza 20

ii. Customer Satisfaction Survey – 2nd

Quarter 2013-14 ................................. Alfredo Mendoza 26

iii. Customer Service Survey – 2nd

Quarter 2013-14 ........................................ Alfredo Mendoza 27

d. Merced Sun Star Award ................................................................................................. Alfredo Mendoza 28

e. WIB Resignation of Chuck Falkenstein ......................................................................... Alfredo Mendoza 30

9. Director Comments ................................................................................................................................ (5 min)

10. Chair Comments ..................................................................................................................................... (5 min)

11. Next Meeting – March 13, 2014, 2222 “M” Street, Room 310, Merced, CA 95340 .......................................

12. Adjourn ...............................................................................................................................................................

Workforce Investment Board (WIB) Administration Building, Room 310 2222 “M” Street, Merced, CA 95340 November 14, 2013, 3:00-4:00 p.m. Meeting Minutes http://www.mercedwib.com/

Members Present: Steve Newvine (Chair) Karyn Dower Debra Glass Richard Liszewski Greg Vincelet James Kanabay Jr. Jerry Sterner Terry W. Nichols Eva Rios

Terry W. Nichols Mark Bowden Supervisor Hubert “Hub” Walsh Rennise Ferrario Joshua Lepper Denise Ybarra

Cordell “Corky” Price Jean Haskell Brenda Callahan-Johnson Dr. Steve Gomes Members Absent:

Mike Altomare Chuck Falkenstein Others Present: Robert Morris Alfredo Mendoza Cynthia Mount Jackie Walther-Parnell Mark Hendrickson Roni Armstrong Dean Jim Anderson Jamie Swenson

1. Call to Order/Roll Call: Richard Liszewski was acting Chair and called the meeting to order at 3:02 p.m. and roll call was taken.

2. Approval of Agenda: It was M/S/C Walsh/Bowden to approve the Agenda as submitted. 3. Approval of Minutes: It was M/S/C Ferrario/Price to approve the July 11, 2013 minutes as submitted.

Work Session Notes from the September 12, 2013 meeting were provided to members.

4. Public Opportunity to Speak: Mark Hendrickson, Merced County Director of Community and Economic Development, presented to the WIB the Comprehensive Economic Development Strategy (CEDS) for their review and possible participation. Ms. Dower introduced Dean Jim Anderson, of Merced College’s Career Technical Education who spoke about the various courses and activities of the college.

5. Presentation

a. Central Valley Collaborative Health Information Technology Grant – Jamie Swenson shared information regarding the grant that was awarded to the Central Valley Collaborative.

b. Merced County Office of Education Annual Williams Report – Dr. Steve Gomes shared information regarding the Williams report and provided additional information regarding the possibility of a new charter school for Merced County that would focus on Science, Technology, Engineering, and Mathematics (STEM).

6. Consent Agenda

DRAFT

2

a. WIB Membership: It was M/S/C Newvine/Callahan; Walsh abstained to ratify the Executive Committee’s decision to accept the following:

i. Ms. Amie Marchini – Amie Marchini Gerontologists, Inc: To ratify the Executive Committee’s decision to accept the nomination of Ms. Amie Marchini to the Workforce Investment Board and forward to the Board of Supervisors for final approval.

ii. Mr. John Jepson – Central Valley Opportunity Center: To ratify the Executive Committee’s decision to accept the nomination of Mr. John Jepson to the Workforce Investment Board and forward to the Board of Supervisors for final approval.

7. Action Agenda a. Fiscal Report 2012/13: It was M/S/C Haskell/Dower to accept the 2012/13 End of Year Fiscal Report as

submitted. b. Demand Occupations Policy Update: Ms. Dower shared information on waste water technology and

advanced technology courses from Merced College with members. It was M/S/C Dower/Price to approve the updated Occupations In Demand policy to include Water Technology and Public Sector Infrastructure Industry Clusters.

c. WIB Bylaws: It was M/S/C Haskell/Vincelet; Walsh abstained to approve the Workforce Investment Board ByLaws as revised.

8. Discussion Agenda a. Final Program Performance 2012/13: Mr. Mendoza reported the Final Program Performance 2012/13. b. Draft Report - Local Labor Force Analysis: Mr. Mendoza shared that this report was from a

collaborative effort between members of Central California Workforce Collaborative (CCWC). Members were invited to review and bring any questions to staff who in turn would pass those questions to the CCWC. Mr. Mendoza added that this report has also been provided to the Quality Employment Committee (QED) for review. He asked that any questions be emailed to him by November 22, 2013.

9. Reports: a. Youth Council: Ms. Glass stated that the Youth Council met on Oct. 16 and was a very active group. Three members will be attending the Youth Conference in January along with Mr. Morris. The Youth Council brainstormed presentations/presenters they would like to see included in their meetings during the coming year. The next scheduled Youth Council meeting is December 18th

b. Quality Employment Development (QUED): Mr. Price said they had a very busy meeting. The WIB membership drive was discussed and the possibility of having a flyer prepared (including a pocket size version to be handed out to prospective members) was discussed. Information was shared regarding the New CalJobs and specifically the requirement for training providers to reapply through the internet program before January 14, 2014 was discussed. Also discussed was the refining the acronym “QUED” to the “QED.” Members were invited to attend the next QED meeting scheduled for December 11

, 2013.

th

.

10. Information a. Fiscal Report b. Labor Market Information “The Quick Look” August 2013 c. Labor Market Information Notice for September 2013 Data d. WIB Strategic Scorecard

i. Participant Data Report – September 2013

11. Director Comments: Mr. Morris shared that it was a very good meeting, viable for what the WIB is doing and making connections with Economic Development through the Comprehensive Economic Development Strategy for Merced County is a good start. Mr. Morris added that if any member has any suggestions, groups or information that they would like to have included in future meetings, to please let staff know.

12. Chair Comments: Mr. Liszewski attended a meeting earlier (in the day) regarding Covered California. He

added that a marketing blitz is underway to get as many people as possible understanding the new law and to further the enrollment. He stated that many cities have adopted “Covered Los Banos” or “Covered Merced” to see how the marketing could be aided.

3

13. Next Meeting – January 9th

, 2014, 2222 “M” Street, Room 310, Merced, CA 95340

14. Adjournment: It was M/S/C Bowden/Vincelet to adjourn the meeting at 4:20 p.m.

4

DRAFT

1

January 9, 2014

Business Resources ◦ Business Activity◦ Enterprise Zone

Worknet Center Activity Merced & Los Banos◦ Participant Data ReportParticipant Data Report◦ Customer Service/Satisfaction Data

Performance Measures Achieved Fiscal Reports◦ WIA Fiscal Expenditures

Future Direction

2

Business Services Activity◦ 1,393 Contacts with businesses ◦ 180 Job Orders◦ 34 On The Job Trainings (OJTs)◦ 3 Paid Work Experience (WEX)◦ 3 Paid Work Experience (WEX)◦ Rapid Response Activity 17 Businesses Received Services 234 workers affected (attended orientation)

3

5

DRAFT

2

1,107 Enterprise Zone (EZ) Mailers◦ Benefits of the EZ◦ Workshop Information Merced – Dos Palos – Gustine – Los Banos

4,556 Voucher Requests◦ 379 Businesses requested Tax Credits◦ 572 new jobs created within the EZ ◦ 3,984 Jobs retained◦ $10.35 Average Wage of applications received

4

Eliminated by the State as of 12/31/13◦ Companies can still take advantage of the EZ Tax

Credits until 12/31/14◦ Employees hired on or before 12/31/13 could qualifyEmployees hired on or before 12/31/13 could qualify

for Hiring Tax Credit (voucher).◦ Credits can carry forward for 10 years

Issuing Hiring Credits extended to 12/31/14◦ Last day to accept Hiring Tax Credit Appeals – TBD◦ Last day to accept Hiring Tax Credit Applications - TBD

5

43,865 48,714

40,000 50,000 60,000

Merced & Los Banos

4,849

-10,000 20,000 30,000

First Visits Return Visits Total Visits

6

6

DRAFT

3

4,461

4,925

3,917 3,917

4,011

2,933

4,812

3,720

3,992

4,282

3,841 3,903

25.0%

30.0%

35.0%

40.0%

45.0%

50.0%

2,500

3,000

3,500

4,000

4,500

5,000

er of Visits

Visits to Worknet and Unemployment Rate Merced County PY 2012/13

Total Visits

Unemployment Rate

17.5%

15.9%14.5%

14.7%

15.7%17.2%

18.4% 17.8% 17.2%15.5%

13.6%

14.1%

0.0%

5.0%

10.0%

15.0%

20.0%

‐

500

1,000

1,500

2,000

Jul‐12 Aug‐12 Sep‐12 Oct‐12 Nov‐12 Dec‐12 Jan‐13 Feb‐13 Mar‐13 Apr‐13 May‐13 Jun‐13

Numbe

Program Year 2012/13

Total Visits

Unemployment Rate

7

24,439

27,681

31,858

Job Wall/Copier/Fax/Phone

External Web Site Job Referral

Internet Job Search - VOS

Number and Type of Services Provided through Worknet 2012/13

4,111

4,460

4,743

6,746

11,527

Orientation /Staff Appointment

Certificate Test/Assessment/Typing

EDD/Unemployment/Special Class

PLATO Lab/Other VOS

Resume/Cover Letter/Applications

8

n=1012

9.229.239.24

9.29

Overall Customer Satisfaction Merced and Los Banos Employment Resource Centers PY12/13

9.15

9.18

9.11

9.04

9.09

9.14

9.19

Courtesy of staff. Time it took for staff to assist you.

Did you get the information you

needed?

Were you satisfied with the services?

Did we help you today?

9

7

DRAFT

4

Yes95394%

Would you refer One Stop services to others?

Yes No No Selection Made

n=1012

No253%

No Selection Made343%

10

Standing Committee of the WIB Coordinates and Recommends System of

Services and Activities for Merced County eligible Youth

d h f h Provides oversight of Youth Programs In-School Youth Program (YOP – MCOE) Out-of-School Program (EMPOWER - MCOE)

Youth Resource Directory Updated the Online Version

11

Chair ‐ Debra Glass First ‐ Vice Chair Claudia Corchado

Mary Ann Navarra Monica Barragan

Merced Adult School Central California Regional Obesity Prevention Program

Merced Probation Housing Authority of Merced County

Melissa Abby Baljit Gill Daphne Post Nellie McGarry

Job Corps Human Services Agency(Foster Youth)

Merced County Office of Education

Merced Boys & Girls Club

Bob Bittner Carol Greenberg* Mary Jane Hawkes Bernedette CastanedaRetired Youth Services Program

ProviderBusiness Alliance of Merced

County (BEAM)Community Member Community Member

Rhonda Walton Norma Cardona Mark Bowden Leslie ReyesCommunity Member Merced Unified High

School DistrictCentral Valley Joint

Apprenticeship TrainingCommittee

Employment DevelopmentDepartment (Youth)

Rafael Vega‐Coyazo Joshua Lepper Joanne Presnell*

Employment Development Department (Youth)

Laborers International Unionof North America

Presnell Farms * Resigned

12

8

DRAFT

5

Youth 12/13 Goal Achieved Percentageof goal

Entered Employment or Education 72.0 % 78.7 % 109.0 %

Attained Degree or Certificate 60.0 % 82.9 % 138.0 %

Literacy and Numeracy Gains 54.0 % 66.7 % 122.0 %

<80 = goal not met80> = goal met

100> = goal exceeded13

Adult 12/13 Goal Achieved Percentage of

Goal

Entered Employment 72.0 % 83.2 % 115 %

Retention 78.5% 92.1 % 117 %

Average Earnings (six months) $10,550 $16,820 159%



Dislocated Worker 11/12 Goal Achieved Percentage of

goal

Entered Employment 74 0 % 88 5 % 120 %Entered Employment 74.0 % 88.5 % 120 %

Retention 81.0 % 83.3 % 103 %

Average Earnings (six months) $13,450 $15,415 115 %



9

DRAFT

6

Dislocated Worker WIA Funds$1,433,795

25%

Youth Funds$1,183,101

21%

Administrative Funds

$439,101 8%

Total Expenditures ‐ $5,702,928.00PY 2012/13

Adult WIA Funds$1,578,160

27%

Rapid Response Funds

$273,668 5%

Other Grants & Contracts$795,103 14%

16

Multi‐Sector Grant 527

$118,774 15%

Stanislaus Veterans Grant$57,189 7%

Stanislaus Energy Sector Partnership

$29,170 4%

Total $795,103.00 – PY 12/13

Additional Assistance Grant 523

$483,142 61%

OJT National Emergency Grant

$25,207 3%

Disability Employment Initiative Grant

$36,633 5%

Tulare National Emergency Grant

$40,650 5%

South Bay National Emergency Grant

$4,338 0%

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Goal 1: Comprehensive programs for employment and life skills for youth and adults.

Goal 2: Facilitating resources and networks to help business succeed.

Goal 3: Influence workforce legislation and regulations.

Goal 4: Improve One-Stop effectiveness and quality.

Goal 5: Board development strategies, public awareness and outcomes.

Goal 6: Capacity in WIB system to gather business data.

18

10

DRAFT

7

Private Sector•Chuck Falkenstein, Central Valley Concrete•Jerry Sterner, Sintex Security Services, Inc.•Cordell "Corky" Price, Sanfilipo & Son Nut Co.•Joanne Presnell*, Presnell Farms•Dave Sharafian*, AT&T•Michael Altomare, ASC Agrecom Inc.•Denise Ybarra, Golden Valley Health Centers•Richard Liszewski, Memorial Hospital Los Banos•Steve Newvine, PG&E

One Stop Partners•Brenda Callahan-Johnson, Community Action Agency•Mary Mendoza*, Employment Development Department•Terry Nichols, State Department of Rehabilitation•Rennise Ferrario, Housing Authority of Merced County•Eva Rios, Employment Development Department•James "Jim" Kanabay, Merced County Veteran Services

19

Local Education•Debra Glass, Merced Adult School•Steve Gomes, Merced County Office of Education•Karyn Dower, Merced College

Labor•Greg Vincelet, Plumbers and Pipefitters Local 442•James Wood Jr.*, Laborers Local 1130•Joshua Lepper, Laborers International Union•Mark Bowden, JATC Electrical Training Center

Board of Supervisors•Hubert "Hub" Walsh, Merced County Board of Supervisors *Resigned

Mission Statement

“Responding to Business Needs by Providing Quality Resources”

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11

TO: Workforce Investment Board DATE: 01/09/14 FROM: Youth Council For Discussion For Action For Information SUBJECT: Application for Youth Council Membership PROPOSED MOTION(S): Accept the Youth Council’s recommendation of Ms. Vanessa Jimenez for membership on the Youth Council and forward the nomination to the Board of Supervisors for final approval. DISCUSSION: Ms. Vanessa Jimenez has applied for membership on the Youth Council as a “Youth Participant.” Ms. Jimenez is a senior at Pacheco High School in Los Banos, California and has been involved with many community-related activities including Relay for Life and Rotary Interact. The Youth Council voted to recommend Ms. Jimenez for membership on the Youth Council on December 18, 2013. ATTACHMENT(S): Application will be available at the meeting for review.

X

X

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TO: Workforce Investment Board DATE: 01/09/14 FROM: WIB Staff For Discussion For Action For Information SUBJECT: Virtual One Stop Subscription through Geographic Solutions PROPOSED MOTION(S): Recommend the approval of a contract with Geographic

Solutions for a case management subscription for WIA participants and staff for the period January 1, 2014 through December 31, 2014 at a cost not to exceed $57,720.00 and forward to the Board of Supervisors for approval.

DISCUSSION: The Virtual One Stop (VOS) is a comprehensive operating system providing a full range of services to individuals, employers, and providers of Workforce Investment Act activities via the Internet. This system was developed for today’s one-stop operators and is flexible and customized to the Merced County geographical area. This subscription provides universal access to online services for individuals seeking jobs, training, resume information and other employment-related program information. The subscription also offers unique tools for employers looking to recruit talent and assess the labor market. The VOS subscription is specifically designed to provide services for one-stop staff, automating the case management flow and increasing efficiency when providing assistance to businesses and job seekers. Key features include core and intensive services including unique access to reporting features (used for Workforce Investment Board and State reporting) increasing the amount of information for improvements in service delivery and tracking performance by WI. The State of California Employment Development Department has contracted with Geographic Solutions to implement the new California Workforce Services Network (CWSN) with scheduled preliminary implementation in early 2014. The system would replace the Virtual One Stop (VOS) system currently being used by Merced and many other workforce areas. This full implementation of the system is scheduled for 2014. This contract shall begin January 1, 2014 and run through December 31, 2014 with the total cost of the contract to not exceed $57,720.00. ATTACHMENT(S): N/A

X

X

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TO: Workforce Investment Board DATE: 01/09/14 FROM: WIB Staff For Discussion For Action For Information SUBJECT: Eligible Training Provider List (ETPL) Program Addition – Unmanned

Vehicle University PROPOSED MOTION(S): That the WIB approves Unmanned Vehicle University Training Programs for inclusion to the State of California’s Eligible Training Provider List (ETPL). DISCUSSION: The Workforce Investment Board approved an updated ETPL policy on January 12, 2006. The Workforce Investment Act (WIA) requires that training providers who wish to access WIA funds must submit applications to be placed on the State of California’s Eligible Training Provider List. Providers must meet all local and state criteria; agree to provide approved training to WIA-enrolled participants; supply required client data for long-term follow-up and they must agree to abide by all WIA-required regulations and/or laws. The application from Unmanned Vehicle University (UVU) is complete, meets the requirements for inclusion on the ETPL, and is located at 1 E. Washington Street, Suite 500, Phoenix Arizona. The school is approved through the State of Arizona’s Bureau for Private Postsecondary Education. Once approved, the applications will display on the California’s Eligible Training Provider List. The following table shows the programs available through the UVU:

Course Name Cost Hours of Instruction

Industry Recognized Certificate

Unmanned Aircraft Vehicle (UAV)

Fundamentals Certificate $1,700 180 Yes

UAV Optical Infrared + Radar Sensors Certificate $1,600 180 Yes

Unmanned Aircraft Systems Project

Management Certificate (includes kit)

$7,800 720 Yes

UAV Pilot Training Certificate $3,500 50 Yes

ATTACHMENT(S): Applications and Course Catalog will be available at meeting for review.

X

X

14

TO: Workforce Investment Board DATE: 01/09/14 FROM: WIB Staff For Discussion For Action For Information SUBJECT: Fiscal Report: Revenue & Expenditures PROPOSED MOTION(S): Information Only. DISCUSSION: Attached is the Fiscal Report for Fiscal Year 2013/14. This report shows all WIA funds available for Fiscal Year 2013/14, both new funds and funds carried forward from Fiscal Year 2012/13, accrued expenditures through October 31, 2013, and obligations as of October 31, 2013. A request for extension of Grant 523, Dislocated Worker Additional Assistance, was submitted to EDD and approval has been received to extend this grant through March 31, 2014. Fiscal reports are reviewed and approved monthly by the WIB Executive Committee and then sent to the WIB as an information item. The WIB Executive Committee has approved fiscal reports through October 2013. Staff will be available at your meeting to answer any questions. ATTACHMENT(S): Fiscal Year 2013/14 WIA Fiscal Report

X

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MERCED COUNTY DEPARTMENT OF WORKFORCE INVESTMENTFISCAL REPORT FOR FINANCE COMMITTEEFor Fiscal Year 2013/2014July 1, 2013- June 30, 2014Through 10/31/13 Target 33.33%

Carryover Appropriation Budget Budget Revised Accrued Available Percent Total Available Percent Total Available Pct Spent +Funds FY 13/14 for Available Adjustments Budget Expense Expended Obligated after Spent + Committed after Obligated +

From 12/13 Funds FY to Date to Date Funds Obligations Obligated Funds Committed CommittedADULT Core A 132,753$ 166,483$ -$ 166,483$ 8,270$ 158,213$ 4.97% 4,824$ 153,389$ 7.87% 116,757$ 36,631$ 78.00%11/12 Allocation 1,118,641$ Core B 134,797$ 169,046$ -$ 169,046$ 50,264$ 118,783$ 29.73% 4,415$ 114,368$ 32.35% 87,055$ 27,313$ 83.84%

Intensive 413,696$ 518,808$ -$ 518,808$ 131,170$ 387,638$ 25.28% 12,797$ 374,841$ 27.75% 285,324$ 89,517$ 82.75%PY Cash Balances 6/30/13 284,225$ Training 325,531$ 408,242$ -$ 408,242$ 31,903$ 376,339$ 7.81% 10,490$ 365,850$ 10.38% 278,480$ 87,370$ 78.60%

284,225$ 1,118,641$ Total 1,006,777$ 1,262,580$ -$ 1,262,580$ 221,607$ 1,040,973$ 17.55% 32,526$ 1,008,447$ 20.13% 767,616$ 240,831$ 80.93%DISPLACED WORKER Core A 189,653$ 234,736$ -$ 234,736$ 7,692$ 227,044$ 3.28% 6,727$ 220,317$ 6.14% 167,703$ 52,615$ 77.59%11/12 Allocation 1,260,432$ Core B 177,216$ 219,341$ -$ 219,341$ 63,139$ 156,202$ 28.79% 6,854$ 149,348$ 31.91% 113,682$ 35,666$ 83.74%

Intensive 410,471$ 508,045$ -$ 508,045$ 169,381$ 338,664$ 33.34% 17,265$ 321,399$ 36.74% 244,645$ 76,754$ 84.89%PY Cash Balances 6/30/13 299,620$ Training 357,049$ 441,924$ -$ 441,924$ 17,289$ 424,635$ 3.91% 63,389$ 361,246$ 18.26% 274,976$ 86,270$ 80.48%

299,620$ 1,260,432$ Total 1,134,389$ 1,404,046$ -$ 1,404,046$ 257,501$ 1,146,545$ 18.34% 94,235$ 1,052,311$ 25.05% 801,005$ 251,305$ 82.10%YOUTH11/12 Allocation 1,203,175$ In School 541,429$ 727,406$ -$ 727,406$ 114,521$ 612,885$ 15.74% 237,851$ 375,034$ 48.44% 285,471$ 89,563$ 87.69%PY Cash Balances 6/30/13 427,317$ Out of School 541,429$ 727,406$ -$ 727,406$ 152,839$ 574,566$ 21.01% 257,927$ 316,640$ 56.47% 241,022$ 75,618$ 89.60%

427,317$ 1,203,175$ Total 1,082,858$ 1,454,811$ -$ 1,454,811$ 267,360$ 1,187,451$ 18.38% 495,778$ 691,674$ 52.46% 526,493$ 165,181$ 88.65%ADMINISTRATIVE

Total Admin 358,224$ 471,972$ -$ 471,972$ 131,583$ 340,390$ 27.88% 8,905$ 331,485$ 29.77% 252,322$ 79,163$ 83.23%All Formula Grants 1,011,162$ 3,582,248$ Total 3,582,248$ 4,593,410$ -$ 4,593,410$ 878,050$ 3,715,360$ 19.12% 631,444$ 3,083,916$ 32.86% 2,347,435$ 736,480$ 83.97%

RAPID RESPONSE/15%/25%Formula Rapid Response (540,541)* 82,878$ 259,949$ Rapid Resp. 259,949$ 342,827$ -$ 342,827$ 63,678$ 279,149$ 18.57% 4,970$ 274,180$ 20.02% 208,702$ 65,478$ 80.90%25% RR Additional Assistance II (523)** 442,354$ -$ 442,354$ -$ 442,354$ 258,975$ 183,379$ 58.54% 84,259$ 99,119$ 77.59% 99,119$ -$ 100.00%WIA DEI Control Group (328)** 23,726$ -$ 23,726$ -$ 23,726$ 6,777$ 16,948$ 28.57% 354$ 16,594$ 30.06% 16,594$ -$ 100.00%

548,957$ 259,949$ Total 259,949$ 808,906$ -$ 808,906$ 329,430$ 479,476$ 40.73% 89,583$ 389,893$ 51.80% 324,415$ 65,478$ 91.91%

OTHER (Contracts, etc.)South Bay NEG** 29,256$ S. Bay NEG -$ 29,256$ 29,256$ -$ 29,256$ 0.00% -$ 29,256$ 0.00% 29,256$ -$ 100.00%

29,256$ -$ Total -$ 29,256$ -$ 29,256$ -$ 29,256$ 0.00% -$ 29,256$ 0.00% 29,256$ -$ 100.00%

*One time carry-over of Rapid Response funds permitted IAW WSIN12-52. **Amount represents cash balance of multiple year funds.

BUDGET: Includes all funds available for fiscal year based on Plan to be submitted to EDD on request, revised in accordance with latest In-School Youth 42.83%appropriations information received from Chief, Workforce Services Division, as required. Formula Administrative Funds lose their Out-of-School Youth 57.17%identity upon appropriation.

OBLIGATIONS: Includes funds obligated in contracts and ITA's. Does NOT include funds committed for operations. COMMITTED: Includes projected staff personnel and overhead costs

AVAILABLE: Balance after expenditures and obligations

ACTUAL OBLIGATIONS COMMITTED - AVAILABLEPlanned for New FundsPer Estimated Plan Mod

7/1/13 to 6/30/14

AVAILABLE FUNDS BUDGET

Oct13_WIB.xlsx 11/21/2013 16

Merced CountyNov 12 Sep 13 Oct 13 Nov 13

Month Year111,600 112,600 112,100 110,800 -1.2% -0.7%94,700 99,300 98,700 95,700 -3.0% 1.1%16,900 13,300 13,500 15,100 11.9% -10.7%

15.10% 11.80% 12.00% 13.60% 0.00% 0.00%9.60% 8.20% 8.30% 8.30% 0.00% 0.00%7.40% 7.00% 7.00% 6.60% 0.00% 0.00%

72,100 75,000 75,600 72,700 -3.8% 0.8%12,900 15,400 15,300 12,900 -15.7% 0.0%59,200 59,600 60,300 59,800 -0.8% 1.0%41,900 43,600 43,600 42,700 -2.1% 1.9%10,200 11,300 11,200 10,400 -7.1% 2.0%1,800 2,000 2,000 1,900 -5.0% 5.6%8,400 9,300 9,200 8,500 -7.6% 1.2%7 500 8 300 8 200 7 500 8 5% 0 0%

Mining, Logging, and Construction Manufacturing

N d bl G d

Civilian Labor Force (1) Civilian Employment

Civilian UnemploymentCivilian Unemployment Rate

(CA Unemployment Rate)(U.S. Unemployment Rate)

Volume 12, Number 11

Labor Force and Industrial EmploymentMarch 2012 Benchmark

Data not adjusted for Seasonality

The Quick LookA Merced County Labor Market Review - November 2013

Welcome to the Merced County labor market review. The Quick Look has been developed by the Department of Workforce Investment staff for the Merced County Local Workforce Investment Board. The data and information is provided by the California Employment Development Department. Questions can be referred to the Department of Workforce Investment, 1880 Wardrobe Avenue, Merced, CA 95341. Telephone (209) 724-2044. Email: [email protected] or to EDD's Labor Market Information Division at (916) 262-2162.

Percent Change

Total, All Industries (2) Total Farm

Total Nonfarm Total Private

Goods Producing

7,500 8,300 8,200 7,500 -8.5% 0.0%49,000 48,300 49,100 49,400 0.6% 0.8%31,700 32,300 32,400 32,300 -0.3% 1.9%13,000 12,900 13,100 13,100 0.0% 0.8%2,700 2,800 2,800 2,700 -3.6% 0.0%7,800 7,300 7,500 7,900 5.3% 1.3%2,500 2,800 2,800 2,500 -10.7% 0.0%

400 400 400 400 0.0% 0.0%1,600 1,700 1,700 1,700 0.0% 6.3%4,400 4,600 4,500 4,500 0.0% 2.3%6,300 6,500 6,500 6,500 0.0% 3.2%4,700 4,900 4,900 4,800 -2.0% 2.1%1,300 1,300 1,300 1,300 0.0% 0.0%

17,300 16,000 16,700 17,100 2.4% -1.2%700 700 700 700 0.0% 0.0%

16,600 15,300 16,000 16,400 2.5% -1.2%3,000 2,700 2,700 2,800 3.7% -6.7%2,400 2,100 2,100 2,200 4.8% -8.3%

600 600 600 600 0.0% 0.0%13,600 12,600 13,300 13,600 2.3% 0.0%

State Government Education State Government Excluding Education

(2) Industry employment is by place of work; excludes self-employed individuals,

Data may not add due to rounding. The unemployment rate is calculated using unrounded data.

unpaid family workers, household domestic workers, & workers on strike.

Other Services

Federal Government Government

individuals, unpaid family workers, household domestic workers, & workers on strike.

Special Districts plus Indian TribesNotes:

(1) Civilian labor force data are by place of residence; include

Information Financial Activities

Trade, Transportation & Utilities Wholesale Trade

State & Local Government State Government

Professional & Business Services Educational & Health Services

Leisure & Hospitality

Retail Trade Transportation, Warehousing & Utilities

Nondurable Goods Service Providing

Private Service Providing

17

The Quick Look

Nov 2013

Sub County average unemployment rates for the county, cities, and municipalities.

Labor Force Employment Number Rate

110,000 95,400 14,600 13.3%

12,900 11,200 1,800 13.6%4,200 3,900 400 8.5%2,100 1,700 400 18.2%2 600 2 400 200 7 6%

Merced County

Atwater city

Unemployment

Area Name

G i iDos Palos cityDelhi CDP

16 0%

20.0%

24.0%

28.0%

32.0%

36.0%

Merced County - Community Unemployment

Oct-13

Nov-13

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

8.2%

8.3%

8.8%

8.7%

8.2%

7.7%

7.9%

8.4%

8.6%

8.2%

7.6%

7.5%

7.4%

7.6%

8.5%

8.1%

7.6%

7.1%

7.3%

7.8%

7.7%

7.3%

7.2%

7.0%

6.6%

10.9% 10.9% 11.3% 11.4% 10.9% 10.5% 10.4% 10.7% 10.9% 10.4% 9.7% 9.8% 9.6% 9.6% 10.4% 9.7% 9.4% 8.5% 8.1% 8.8% 9.3% 8.8% 8.7% 8.3% 8.3%

16.9% 18.7% 19.5% 20.2% 20.0% 18.8% 17.3% 17.8% 17.5% 15.9% 14.5% 14.7% 15.7% 17.2% 18.4% 17.8% 17.2% 15.5% 13.6% 14.1% 14.6% 13.3% 11.8% 12.1% 13.6%

Nov-11 Dec-11 Jan-12 Feb-12 Mar-12 Apr-12 May-12 Jun-12 Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13

Une

mpl

oym

ent R

ate

Merced County, California, and the United StatesUnemployment Rate

November 2011 to November 2013

USCAMC

2,600 2,400 200 7.6%3,000 2,800 200 6.8%

800 600 200 22.2%

5,500 4,600 800 15.4%

13,700 11,800 1,900 14.0%

32,600 28,300 4,300 14.0%

1,800 1,300 600 30.8%

500 300 200 33.6%

4,200 3,400 800 19.6%

CDP - Census Designated Place

County Rank Labor Force Employ Unemployed Rate

Merced 56 110,000 95,400 14,600 13.3%Fresno 48 441,200 388,700 52,400 11.9%

Kern 41 396,200 352,900 43,300 10.9%Kings 51 60,900 53,600 7,300 12.0%Madera 38 69,000 61,800 7,100 10.4%San Joaquin 52 298,000 261,700 36,300 12.2%Stanislaus 48 240,300 211,800 28,500 11.9%Tulare 55 204,200 177,400 26,800 12.9%San Joaquin Valley 1,819,800 1,603,300 216,300 11.9%

Los Banos city

South Dos Palos CDP

Winton CDP

Hilmar Irwin CDP

Planada CDP

Merced city

Livingston city

Counties in the San Joaquin Valley Quick Look

Gustine city

Merced County's workforce has grown over the past 16 years reflecting improvement of the County's economic well being; however, unemployment remains a consistent barrier to greater prosperity. Average unemployment has fluctuated from a annual low of 9.3 percent to a annual high of 17.5 percent.

Le Grand CDP

0.0%

4.0%

8.0%

12.0%

16.0%

0.0%2.0%4.0%6.0%8.0%

10.0%12.0%14.0%

Counties in the San Joaquin ValleyUnemployment Rates

Oct-13

Nov-13

18

TO: Workforce Investment Board DATE: 01/09/14 FROM: WIB Staff For Discussion For Action For Information SUBJECT: Workforce Investment Board (WIB) Strategic Scorecard Review PROPOSED MOTION(S): For Information Only. DISCUSSION: The WIB Strategic Scorecard is to be used to manage the attainment of the WIB’s efforts. The Scorecard is divided into four Measurement Categories: A) Customer Perspective, B) Internal Operations/Organizational Effectiveness, C) Financial/Market Perspective, and D) Learning & Innovation. The areas that require discussion/review are:

1) Participant Reports – a. See attached WIA Participant Summary Report (November 2013) b. See attached Customer Satisfaction Report 2nd Quarter c. See attached Customer Service Report 2nd Quarter

ATTACHMENT(S): Participant Summary Report November 2013, Customer

Satisfaction Report 2nd Quarter, Customer Service Report 2nd Quarter

X

19

WIA PARTICIPANT SUMMARY REPORT - FORMULA GRANTS

PY 2013/14 - 11/30/2013

Actual Planned Percent Actual Planned1

Percent

Total Participants 227 486 46.7% 280 386 72.5%

Participants Carried In 182 325 56.0% 237 281 84.3%

New Participants Entering Grant 45 161 28.0% 43 105 41.0%

Total Participants Exiting WI 111 103 107.8% 119 120 99.2%

Entered Unsubsidized Employment 65 95 68.4% 61 85 71.8%

Training Related 31 24 129.2% 45 40 112.5%

Other Exits* 42 12 350.0% 56 40 140.0%

Program Activities/Services Summary

Core Services (Registered) 215 284 75.7% 278 386 72.0%

Intensive Services 207 258 80.2% 265 332 79.8%

Training Services** 98 147 66.7% 209 150 139.3%

Non-WIA Funded Services 14 14

Supportive Services 149 151

OSY

Total

ISY

Total

Actual

Total Planned Percent

Total Participants 134 107 241 425 56.7%

Participants Carried In 106 101 207 106 195.3%

New Participants Entering Grant 28 6 34 319 10.7%

Total Participants Exiting WI 22 34 56 210 26.7%

Entered Unsubsidized Employment 13 10 23 33 69.7%

Training Related 9

Entered Post-Secondary Education 5 28 33 95 34.7%

Entered Advanced Training 1 1 2 11 18.2%

Attained High School Diploma/GED 1 32 33 116 28.4%

Other Exits* 3 3 10 30.0%


Goals Set (Younger Youth Only)***

1Numbers are based on the Workforce Investment Five Year Plan

*Other Exits - Exits which are neither excluded from performance nor included in the count above.

**Training Services totals exclude Non-WIA Funded Training Services

41.67% of Plan Year Expended

Adult (201) Dislocated Worker (501)

Youth (301)

Page 1 of 620

WIA PARTICIPANT SUMMARY REPORT - OTHER GRANTS

PY 2013/14 - 11/30/2013

Total Participants 195 4 34 142

Participants Carried In

New Participants Entering Grant 195 4 34 142

Total Participants Exiting WI 165 4 34 134

Entered Unsubsidized Employment 131 3 23 99

Training Related 93 2 6 66

Entered Military Service

Entered Qualified Apprenticeship Program

Entered Post-Secondary Education

Entered Advanced Training

Attained Recognized Certificate/Diploma/Degree 115 3 7 90

Attained High School Diploma/GED 1 1

Returned to Secondary School (Youth Only)

Exits Excluded from Performance 1 1 2

Other Exits* 33 1 6 31


Core Services (Registered) 77 2 24 87

Intensive Services 84 2 21 86

Training Services** 130 3 30 88

Non-WIA Funded Services 2 5

Supportive Services 157 3 10 100

Youth Services

Concurrent Program Participants 19 2 10

Individual Training Accounts 45 49

Goals Set (Younger Youth Only)



WIA 25% RR

Added Asst.

(527)

South Bay

NEG

(942)

NEG On-the-

Job Training

(775)

REI-NEG

Tulare

(497)

Page 2 of 621

WIA PARTICIPANT SUMMARY REPORT - OTHER GRANTS (cont.)

PY 2013/14 - 11/30/2013

Total Participants 152 27 6

Participants Carried In

New Participants Entering Grant 152 27 6

Total Participants Exiting WI 51 21 6

Entered Unsubsidized Employment 38 18 3

Training Related 31 16 3

Entered Military Service

Entered Qualified Apprenticeship Program

Entered Post-Secondary Education

Entered Advanced Training

Attained Recognized Certificate/Diploma/Degree 38 20 1

Attained High School Diploma/GED

Returned to Secondary School (Youth Only)

Exits Excluded from Performance 1 1

Other Exits* 12 3 2


Core Services (Registered) 54 25 2

Intensive Services 41 10 5

Training Services** 81 24 5

Non-WIA Funded Services 1

Supportive Services 113 25 1

Youth Services

Concurrent Program Participants 18 3 1

Individual Training Accounts 45 1

Goals Set (Younger Youth Only)



WIA 25% RR Added

Asst. II (523)

Stanislaus

Veterans (941)

Stanislaus

SESP

(943)

Page 3 of 622

# % # % # % # % # %

Total 227 100.0% 280 100.0% 134 100.0% 107 100.0% 748 100.0%

Female 137 60.4% 114 40.7% 76 56.7% 62 57.9% 389 52.0%

Male 90 39.6% 166 59.3% 58 43.3% 45 42.1% 359 48.0%

Age

14-18 15 6.6% 41 30.6% 107 100.0% 163 21.8%

19-21 38 16.7% 9 3.2% 93 69.4% 140 18.7%

22-29 68 30.0% 54 19.3% 122 16.3%

30-44 63 27.8% 106 37.9% 169 22.6%

45-54 27 11.9% 68 24.3% 95 12.7%

55-61 11 4.8% 38 13.6% 49 6.6%

62-64 3 1.1% 3 0.4%

65 and over 5 2.2% 2 0.7% 7 0.9%

Race/Ethnicity

American Indian / Alaskan Native 6 2.6% 8 2.9% 2 1.5% 16 2.1%

Asian 12 5.3% 15 5.4% 11 8.2% 46 43.0% 84 11.2%

Black / African American 24 10.6% 28 10.0% 21 15.7% 3 2.8% 76 10.2%

Hawaiian Native/Other Pacific Islander

White 87 38.3% 129 46.1% 30 22.4% 29 27.1% 275 36.8%

Ethnicity Hispanic or Latino 122 53.7% 132 47.1% 85 63.4% 55 51.4% 394 52.7%

Labor Force Status

Employed 30 13.2% 2 0.7% 4 3.0% 36 4.8%

Unemployed 197 86.8% 278 99.3% 130 97.0% 107 100.0% 712 95.2%

UI Claimant 35 15.4% 210 75.0% 3 2.2% 248 33.2%

UI Exhaustee 16 7.0% 45 16.1% 61 8.2%

Barriers to Employment

Disabled 7 3.1% 5 1.8% 10 7.5% 4 3.7% 26 3.5%

Limited English Proficiency 2 0.9% 5 1.8% 1 0.7% 18 16.8% 26 3.5%

Single Parent 59 26.0% 54 19.3% 12 9.0% 1 0.9% 126 16.8%

Work Profiling Reempl. Services Referral 6 2.6% 42 15.0% 48 6.4%

Low Income 183 80.6% 230 82.1% 134 100.0% 107 100.0% 654 87.4%

Displaced Homemaker 1 0.4% 2 0.7% 3 0.4%

Offender 12 5.3% 15 5.4% 12 9.0% 39 5.2%

Homeless 8 3.5% 2 0.7% 6 4.5% 1 0.9% 17 2.3%

Runaway Youth

Pregnant Parenting Youth 14 10.4% 14 1.9%

Youth Needing Additional Assistance 123 91.8% 98 91.6% 221 29.5%

Basic Literacy Skills Deficient 75 33.0% 73 26.1% 108 80.6% 84 78.5% 340 45.5%

Substance Abuse 3 1.3% 1 0.4% 2 1.5% 6 0.8%

Foster Youth 2 0.9% 3 2.2% 3 2.8% 8 1.1%

WIA PARTICIPANT CHARACTERISTICS SUMMARY

Report Period: 7/2013 to 11/30/2013

FORMULA GRANTS

ADULTDISLOCATED

WORKER

TOTAL (ALL GRANT

CODES)

301 OUT-OF-

SCHOOL YOUTH

301 IN-SCHOOL

YOUTH

Page 4 of 623

# % # % # % # %

Total 195 100.0% 4 100.0% 34 100.0% 142 100.0%

Female 87 44.6% 1 25.0% 18 52.9% 56 39.4%

Male 108 55.4% 3 75.0% 16 47.1% 86 60.6%

Age

14-18

19-21 10 5.1% 4 2.8%

22-29 46 23.6% 9 26.5% 34 23.9%

30-44 74 37.9% 10 29.4% 51 35.9%

45-54 46 23.6% 2 50.0% 10 29.4% 36 25.4%

55-61 17 8.7% 2 50.0% 5 14.7% 15 10.6%

62-64 1 0.5% 1 0.7%

65 and over 1 0.5% 1 0.7%

Race/Ethnicity

American Indian / Alaskan Native 9 4.6% 2 5.9% 5 3.5%

Asian 10 5.1% 3 8.8% 4 2.8%

Black / African American 15 7.7% 1 25.0% 3 8.8% 4 2.8%


White 89 45.6% 1 25.0% 12 35.3% 74 52.1%

Ethnicity Hispanic or Latino 99 50.8% 2 50.0% 16 47.1% 67 47.2%

Labor Force Status

Employed 4 2.1% 1 25.0% 3 8.8% 2 1.4%

Unemployed 191 97.9% 3 75.0% 31 91.2% 140 98.6%

UI Claimant 157 80.5% 4 100.0% 23 67.6% 119 83.8%

UI Exhaustee 23 11.8% 6 17.6% 6 4.2%


Disabled 4 2.1% 1 25.0% 3 8.8% 7 4.9%

Limited English Proficiency

Single Parent 34 17.4% 5 14.7% 25 17.6%


Low Income 145 74.4% 2 50.0% 24 70.6% 107 75.4%

Displaced Homemaker 3 1.5% 1 2.9% 2 1.4%

Offender 12 6.2% 1 2.9% 14 9.9%

Homeless

Runaway Youth

Pregnant Parenting Youth

Youth Needing Additional Assistance

Basic Literacy Skills Deficient 35 17.9% 1 2.9% 36 25.4%

Substance Abuse 1 0.5% 1 0.7%

Foster Youth 1 0.7%



OTHER GRANTSWIA 25% RAPID

RESPONSE

ADDITIONAL

ASSISTANCE (527)

SOUTH BAY

NATIONAL

EMERGENCY GRANT

(942)

NATIONAL

EMERGENCY GRANT

ON THE JOB TRAINING

(775)

REI-NEG TULARE

CONTRACT (497)

Page 5 of 624

# % # % # % # %

Total 152 100.0% 27 100.0% 6 100.0% 560 100.0%

Female 57 37.5% 1 3.7% 1 16.7% 221 39.5%

Male 95 62.5% 26 96.3% 5 83.3% 339 60.5%

Age

14-18

19-21 7 4.6% 1 16.7% 22 3.9%

22-29 31 20.4% 4 14.8% 2 33.3% 126 22.5%

30-44 63 41.4% 7 25.9% 2 33.3% 207 37.0%

45-54 30 19.7% 5 18.5% 1 16.7% 130 23.2%

55-61 19 12.5% 7 25.9% 65 11.6%

62-64 2 1.3% 1 3.7% 5 0.9%

65 and over 3 11.1% 5 0.9%

Race/Ethnicity

American Indian / Alaskan Native 4 2.6% 1 16.7% 21 3.8%

Asian 7 4.6% 1 3.7% 25 4.5%

Black / African American 13 8.6% 5 18.5% 41 7.3%


White 72 47.4% 13 48.1% 3 50.0% 264 47.1%

Ethnicity Hispanic or Latino 77 50.7% 12 44.4% 3 50.0% 276 49.3%

Labor Force Status

Employed 1 3.7% 11 2.0%

Unemployed 152 100.0% 26 96.3% 6 100.0% 549 98.0%

UI Claimant 119 78.3% 14 51.9% 2 33.3% 438 78.2%

UI Exhaustee 21 13.8% 5 18.5% 61 10.9%


Disabled 1 0.7% 2 7.4% 18 3.2%

Limited English Proficiency 3 2.0% 3 0.5%

Single Parent 29 19.1% 2 7.4% 95 17.0%


Low Income 125 82.2% 20 74.1% 3 50.0% 426 76.1%

Displaced Homemaker 6 1.1%

Offender 7 4.6% 2 33.3% 36 6.4%

Homeless 1 0.7% 1 3.7% 2 0.4%

Runaway Youth

Pregnant Parenting Youth

Youth Needing Additional Assistance

Basic Literacy Skills Deficient 41 27.0% 7 25.9% 3 50.0% 123 22.0%

Substance Abuse 1 3.7% 3 0.5%

Foster Youth 1 0.2%



OTHER GRANTS (cont.)WIA 25% RAPID

RESPONSE

ADDITIONAL

ASSISTANCE II (523)

STANISLAUS

VETERAN

ASSISTANCE (941)

STANISLAUS STATE

ENERGY SECTOR

PROJECT

(943)

TOTAL (ALL GRANT

CODES THIS PAGE)

Page 6 of 625

Dec-12 Dec-13 Nov-13 Oct-13

All Locations Combined

Customer Satisfaction

Courtesy of staff. 9.25 9.16 9.30 9.25

Time it took for staff to assist you. 9.25 8.76 9.33 9.29

Did you get the information you needed? 9.30 8.91 9.25 9.15

Were you satisfied with the services? 9.37 8.84 9.34 9.32

Did we help you today? 9.28 8.89 9.19 9.15

Would you refer our services to others?

Yes 96 44 69 98

No 3 1 1 6

No Selection Made 5 2 5 9

How did you hear about us?

CalWORKs 15 11 10 10

EDD 3 10 15 23

Flyer/Brochure 48 2 1 0

Friend/Family 5 15 30 34

Internet 0 5 4 4

Newspaper 1 0 0 1

Other 64 3 5 9

Phone Book 3 0 1 0

Radio Ad 26 0 0 2

Walk-in 0 9 24 49

Merced Los Banos Internet All Locations

Customer Satisfaction

Courtesy of staff. 8.92 9.43 0.00 9.16

Time it took for staff to assist you. 8.79 8.71 0.00 8.76

Did you get the information you needed? 9.17 8.64 0.00 8.91

Were you satisfied with the services? 9.00 8.67 0.00 8.84

Did we help you today? 8.96 8.81 0.00 8.89

Would you refer our services to others?

Yes 23 21 0 44

No 1 0 0 1

No Selection Made 0 2 0 2

How did you hear about us?

CalWORKs 5 6 0 11

EDD 4 6 0 10

Flyer/Brochure 1 1 0 2

Friend/Family 8 7 0 15

Internet 2 3 0 5

Newspaper 0 0 0 0

Other 3 0 0 3

Phone Book 0 0 0 0

Radio Ad 0 0 0 0

Walk-in 4 5 0 9

Worknet

Customer Satisfaction ReportDecember 2013

Results By Location - December 2013

26

Dec-12 Dec-13 Nov-13 Oct-13

All Locations Combined

Visits

Return Visits (Total Visits - First Visit Registrations) 2650 2242 2762 3644

First Visits (New Registrations) 283 278 340 339

Total Visits (Unique Visitors per Day) 2933 2520 3102 3983

Total Visitors (Unique Visitors per Month) 1412 1372 1564 1911

What did our customers use?

Career Assessment 94 51 82 118

Certificate Test 61 50 136 141

Copier 264 268 316 365

EDD/Unemployment 195 327 329 323

External Web Site Job Referral 1497 922 502 1400

Fax 147 146 192 249

Internet Job Search 1816 1429 1789 2336

Job Wall 381 468 461 600

Local Office Orientation - JTA 18 102 50 81 101

Other VOS Internet Services 172 46 59 171

PLATO Lab 161 165 234 298

Resume/Cover Letter/Application JTA 15 554 282 394 690

Special Class 124 21 27 105

Staff Appointment 130 104 114 150

Summer Jobs for Youth 1 0 0 1

Telephone 70 42 83 87

Typing Practice 71 58 102 154

Workshop 23 14 16 45

Totals 5863 4443 4917 7334

Merced Los Banos All Locations

Visits

Return Visits 1113 1129 2242

First Visits 139 139 278

Total Visits 1252 1268 2520

Total Visitors* 673 699 1372

What did our customers use?

Career Assessment 38 13 51

Certificate Test 47 3 50

Copier 206 62 268

EDD/Unemployment 1 326 327

External Web Site Job Referral 556 366 922

Fax 108 38 146

Internet Job Search 872 557 1429

Job Wall 242 226 468

Local Office Orientation - JTA 18 36 14 50

Other VOS Internet Services 33 13 46

PLATO Lab 0 165 165

Resume/Cover Letter/Application JTA 15 188 94 282

Special Class 4 17 21

Staff Appointment 65 39 104

Summer Jobs for Youth 0 0 0

Telephone 20 22 42

Typing Practice 47 11 58

Workshop 13 1 14

Worknet

Customer Service ReportDecember 2013

*Total visitors count for all locations may be different than the total for each location combined as one person may have visited more than one location during

the month.

Results By Location - December 2013

27

Saturday, November 23, 2013

Sun-Star Readers’ Choice

Dear Readers,

One of my favorite things is walking into a local business – whether it be a retail store, a restaurant, car dealership or the like – and seeing a banner or certificate noting it as a Merced Sun-Star Reader’s Choice winner, with some businesses showing years worth. Not only does it proudly display the confidence and credibility they have as a business, but also reaffirms the strength of The Merced Sun-Star’s audience reach in our community. The Merced Sun Star Reader’s Choice Awards rewards and promotes local businesses that have earned the trust, the loyalty and the love of their customers. During the open voting period each year the town is filled with buzz while businesses are working hard to inform their customers to support them and the passion the local residents have for their favorites showed this year. In here you will see local businesses voted the best in a variety of categories. I encourage you to hold on to this section or bookmark it online and use it as a reference through the year to find the best in Merced. I would like to congratulate all of the businesses featured in this section and to thank them for all they do for our local economy. Now let’s all do our part – let’s shop local and enjoy all that our local businesses have to offer. Jason Cross Publisher The Merced Sun-Star Read more here: http://www.mercedsunstar.com/readers-choice/#storylink=cpy • Favorite Employment Agency Winner

Merced County Worknet 1880 Wardrobe Ave., Merced, CA 95341 (209) 724-2100

Runner-up Cornerstone Staffing

28

http://www.mercedsunstar.com/�

Saturday, November 23, 2013

• Favorite Employment Agency Winner

Merced County Worknet 1880 Wardrobe Ave., Merced, CA 95341 (209) 724-2100

Runner-up Cornerstone Staffing

Read more here: http://www.mercedsunstar.com/readers-choice/#storylink=cpy

29

TO: Workforce Investment Board DATE: 01/09/14 FROM: WIB Staff For Discussion For Action For Information SUBJECT: WIB Member Resignation – Mr. Chuck Falkenstein PROPOSED MOTION(S): For Information Only DISCUSSION: On November 29, 2013, Mr. Chuck Falkenstein provided notice of resignation from the Merced County Workforce Investment Board. Mr. Falkenstein cited “moving out of state” as his inability to continue serving on the WIB. Mr. Falkenstein added that he “has learned a lot in the last several years and appreciates the many hard working community members who are involved in the economic well being of Merced County.” Mr. Falkenstein represented a member of the private sector on the WIB. The Board of Supervisors has been notified of Mr. Falkenstein’s resignation. ATTACHMENT(S): N/A

X

30

workforce investment board (wib) administration building ... · workforce investment board (wib)...

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