working at citrus college: results from the all-employee survey

Office of Institutional Research 1

Working at Citrus College: Results from the All-Employee Survey

Spring 2007

Office of Institutional Research Citrus College


Table of Contents

Page Highlights of the Findings…………………………………………………………………

3

Introduction…………………………………………………………………………..……

4

Overview…………………………………………………………………………..… Purpose………………………………………………………………………………. Survey Population…………………………………………………………………… Instrumentation……………………………………………………………………… Implementation……………………………………………………………………… Respondent Profile………………………………………………………………….. Interpreting the Results………………………………………………………………

4 4 4 6 6 7 13

The Findings…………………………………………………………………………….

14

Overall Ratings……………………………………………………………………… 14 1. Institutional Commitment…………………………………………………………

2. Dialogue………………………………………………………………………….. 3. Evaluation, Planning, and Improvement…………………………………………. 4. Institutional Integrity……………………………………………………………… 5. Organization………………………………………………………………………. 6. Student Learning Outcomes ………………………………………………………

15 16 17 19 20 22

Conclusions……………………………………………………………………..…………

24

Recommendations…………………………………………………………………………

26

Appendices Appendix A: Survey Instrument…………………………………………………..……… 27 Appendix B: Data Tables…………………………………………………………………. 31 Appendix C: Coding Matrix of the Open-ended Questions……………………………... 37

Spring 2007 Citrus College All-Employee Survey


HIGHLIGHTS OF THE FINDINGS

Highlights of the Findings o The item regarding self-awareness and support of the college mission received the most

favorable rating (93.3% agree); in addition, survey respondents believed that the college is actively working toward fulfilling its vision and mission. 87.4% of the respondents agreed that Citrus provides a high quality learning experience for students. Most respondents believed that their areas seek to provide excellent service to students (92.0%). Employees when asked stated that they’re confident they have the knowledge to refer students to various services on campus (89.7%). Overall, there were numerous positive comments on the Citrus College working environment and “nice” and “dedicated” employees.

o The items regarding campus safety and a supportive environment were also rated very high

in the survey. 90.9% of the respondents feel safe on campus, and most of them feel that this campus is equally supportive of all genders (89.9%) and all racial/ethnic groups (87.5%). They also believed that the college deals with students in a fair and ethical way (86.6%). In addition, many people commented that they like to work at Citrus because of the nice environment and welcoming culture.

o 86.6% of the respondents are satisfied with their work assignment. Many people mentioned

that they like their supervisor, manager, or deans. They also enjoy the job that they do, the opportunity to work with students, and the flexibility that Citrus offers.

o The item regarding parking on campus received the lowest rating (47.6% disagreed that there

is adequate parking). Many felt that there wasn’t enough lighting on walkways and parking lots (41.9%). Although the item regarding campus facilities are well-maintained received a relatively high rating (83.7%), many people commented on the lack of maintenance on some areas on campus. In addition, there were a fair amount of complaints regarding the mail service.

o The items regarding communication were also rated relatively unfavorably. There were many

comments on the lack of communication on campus, especially the lack of cooperation between departments. There was a relatively high level of dissatisfaction with the amount of input and participation in the decision-making process that employees have.

o The item regarding the development of financial plans and budgets had a relatively high level

of dissatisfaction (34.4% disagreed that Citrus encourages participation in this process). Some (28.8%) felt that the college budget decisions are not based on the input from all college constituencies. Some also commented on the lack of communication in helping employees understand the budget process.

o There was also a relatively high level of dissatisfaction with employee evaluation. 28.8%

disagreed that the evaluation process is effective. Some commented on the hiring process being long and arduous, and they would like to see improvements made in both the hiring process and the employee evaluation process. 25.9% felt that Citrus does not provide sufficient opportunities for promotion.



INTRODUCTION

Introduction Overview Citrus College is scheduled for an accreditation site visit in Fall 2009 using the new accreditation standards required by the Accrediting Commission for Community and Junior Colleges (ACCJC) of the Western Association of Schools and Colleges (WASC). The self-study process requires an examination of college-wide performance and effectiveness using evidence that might demonstrate existing and future trends. One source of evidence is an employee perception study in which all full-time and part-time employees (i.e., faculty, classified staff, managers, and student workers) are asked to provide feedback on work-related issues and the campus environment. Purpose The purpose of the survey study was to measure employee perception and satisfaction with the Citrus College work environment as they relate to the following six WASC/ACCJC accreditation themes:

1) Institutional Commitment 2) Dialogue 3) Evaluation, Planning and Improvement 4) Institutional Integrity 5) Organization 6) Student Learning Outcomes

The result from the survey will be used to inform responses to the accreditation standards and for other college-wide planning and improvement efforts. The survey will also provide baseline information for future employee studies and thus be useful for evaluating the college’s mission, goals, and strategies. Survey Population All active full-time and part-time employees at Citrus College were invited to participate. Using the active email list provided by TeCS services1, a campus memo in the college president’s name was sent out on March 5th, announcing the start of the strategic planning process at Citrus College. Participants could click on the link embedded in the memo to go online and complete the survey. It was estimated that it would take approximately 15-20 minutes to complete the survey. Among the total of 652 who participated in the survey, 632 of them identified their roles on campus. Number of respondents and respective response rates are listed below (see Table 1).

1 There were 1442 names on the TeCS email list. Due to the fact that there were inactive usernames on this list, we decided to use the number of active employees provided by the Human Resources Office to calculate response rate.



INTRODUCTION

Table 1: Number of Respondents to the All-Employee Survey and Response Rate Number of

Respondents Number at

Citrus2 Response

Rate

Classified Employee 251 294 85%

Confidential/Supervisory 32 33 97%

Full-Time Faculty 141 171 82%

Part-Time Faculty 115 354 32%

Management 31 33 94%

Subtotal of Non-students 570 885 64%

Student Worker 62 440 14%

Role not-identified 20

Total 652 1,325 49% The following figure depicts the response rate from each group (see Figure 1 below). Figure 1: Response Rates by Group

97%

94%

85%

82%

32%

14%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Confidential/Supervisory

Management

Classified Employee

Full-Time Faculty

Part-Time Faculty

Student Worker

2 List provided by the HR office; Number of counts calculated by Office of Institutional Research.



INTRODUCTION

Instrumentation An initial planning meeting was held among senior leadership in December 2006, which started the planning process at Citrus. It was decided that an employee satisfaction survey was needed to gather baseline data. The Office of Institutional Research (OIR) gathered a sample package of employee surveys from other community colleges in early Spring 07. Based on consensus, the survey instrument from Skyline College3 (Employee Voice Survey) was chosen to serve as the template for us to develop our survey. All standing committees under the Steering Committee were asked to review the survey samples and to provide comments and feedback in selecting and revising the items in the survey instrument. In February, the college Ad Hoc Research Committee reviewed the comments from all standing committees and made the final decision of the selection and wording of the instrument. The survey included 61 items rated from “strongly agree”, to “agree”, to “disagree”, to “strongly disagree”, and “not applicable”. In addition, there were two multiple choices questions, eight demographic questions, and two open-ended comments. Implementation Communication All of the participatory governance groups, the college leadership and management were informed and connected to the process through continuous communication. Feedback and comments were solicited from all standing committees under the steering committee in reviewing and selecting items in the survey instrument. While the survey instrument was under preparation, the campus was alerted of the upcoming survey through several announcements on the Weekly Bulletin. After data were gathered, the survey results were shared to the campus community at the May 1 Strategic Planning Retreat. In order to maintain confidentiality, no results were reported at the individual level. Administration In the interest of time and efficiency, an online survey seemed a good choice. After much consideration of cost and capacity, websurveyor.com (now called vovici.com) was the vendor selected. The survey was administered in March 2007. Two-week’s time was allocated for the campus to respond to the survey. With TeC’s help, the link to the survey website was sent through campus mail with a cover letter from Dr. Viera stating the importance of the first all-employee survey at Citrus College in many years. The Office of Institutional Research made the following efforts in an effort to ensure maximum participation from all full-time and part-time faculty, classified staff, managers, and student workers:

1. Several rounds of follow-up emails were sent as reminders. 2. To ensure participation from adjunct faculty, their personal emails were solicited from

the department since many of them do not check Citrus email on a regular basis. 3 Thanks to Skyline College and the IR office for allowing us to use their Employee Voice survey as a template to develop the Citrus College All-Employee Survey.



INTRODUCTION

3. In consideration of employees who don’t have convenient computer access at their work, three computers were set up in the library for survey users only.

4. To encourage participation from classified staff, especially grounds, maintenance, custodians, and cafeteria staff, the OIR scheduled group sessions in the library and provided group workshops to help with completing the online survey. Direct access to the survey website at the Child Development Center office was also set up.

5. OIR also emailed the Associated Students Organization (ASO) to encourage participation from student workers. Emails were also sent to the student workers from the supervisors. In addition, advertisement about the survey was put in Clarion, the student newspaper.

Respondent Profile Out of the total of 652 respondents, classified employees (40%) and faculty (40%) comprised 80% of the total respondents. The majority were female (59%) and/or white (56%). Fifty-eight percent of respondents were full-time employees, and 81% mostly work during the day. The respondents were fairly evenly distributed in number of years worked at Citrus and miles commuting to work. See the following figures (Figures 2-11) for details.



INTRODUCTION

Figure 2: Response distribution by work area on campus

Classified Employee40%

Confidential/Supervisory5%

Faculty40%

Management5%

Student Worker10%

Figure 3: Citrus College distribution by work area on campus4

Classified22%

Full-Time Faculty39%

Management3%

Student Worker 33%

Confidential/ Supervisory

3%

4 Data provided by Citrus College Human Resources department



INTRODUCTION

Figure 4: Response distribution by gender

Female59%

Male41%

Figure 5: Citrus College Distribution by Gender5

Female58%

Male42%

5 Data provided by Citrus College Human Resources Department


INTRODUCTION

Figure 6: Response distribution by race / ethnicity African American

4%

Asian7%

Filipino1%

Latino/Hispanic23%

Multiracial3%

Other6%

White56%

Figure 7: Citrus College Staff Distribution by race/ ethnicity6

African American4%

Asian5%

White60%

Filipino1%

Decline to State 5%

American Indian2%

Hispanic/ Latino23%

6 Data provided by Citrus College Human Resources Department. It does not include all races from the survey chart since the HR Department only contains information on full-time employees.


INTRODUCTION

Figure 8: Response distribution by work status

Full-Time58%

Part-Time42%

Figure 9: Response distribution by work hours

Mostly in the day81%

Mostly in the evening19%



INTRODUCTION

Figure 10: Response distribution by years worked at Citrus College

Less than one year15%

1-2 years14%

3-5 years15%

6-9 years22%

10-19 years21%

20 years or more13%

Figure 11: Response distribution by miles commuting to work

0-3 miles23%

4-9 miles25%

10-19 miles30%

20 miles or more22%



INTRODUCTION

Interpreting the Results The findings were reported by different survey dimensions: Institutional Commitment; Dialogue; Evaluation, Planning and Improvement; Institutional Integrity; Organization; and Student Learning Outcomes. The items with the most and least favorable ratings within a theme were reported as a way to distinguish the most salient perceptions. A content analysis was also conducted on the entire set of comments from the last two open-ended questions, and a summary of related comments for each theme is provided.



THE FINDINGS

The Findings Overall Ratings The survey items were grouped into six themes: Institutional Commitment; Dialogue; Evaluation, Planning and Improvement; Institutional Integrity; Organization; and Student Learning Outcomes. The two graphs below illustrate the top ten questions that received most favorable and least favorable ratings respectively. Figure 12: The top 10 questions with highest sum of agreeing and strongly agreeing

93.3%92.0%

90.9%89.9% 89.7% 89.0%

86.6%86.6%87.4%87.5%

1.2 I am aw areof and support

the collegemission.

1.7 My areaseeks toprovide

excellentservice tostudents.

5.10 I feel safeon campus.

4.4 The campusis equally

supportive of allgenders.

6.1 I knoww here to refer

students tovarious support

services oncampus such

as Financial Aidand DSPS.

1.1 CitrusCollege activelyw orks tow ard

fulf illing itsvision andmission.

4.5 The campusis equally

supportive of allracial/ethnic

groups.

6.7 Citrusprovides a highquality learningexperience for

students.

1.11 I amsatisfied w ith

my currentassignment.

4.3 The collegedeals w ith

students in afair and ethical

w ay.

Figure 13: The top 10 questions with highest sum of disagreeing and strongly disagreeing

25.9%26.6%26.6%28.8%28.8%

30.9%34.3%

47.6%41.9%

34.4%

5.6 Adequateparking oncampus.

5.12 Adequatecampus lightingon w alkw aysand in parking

lots.

3.10 Citrusencouragesemployees’

participation inthe decision-

making process.

3.1 Adequateopportunities toparticipate in thedevelopment off inancial plansand budgets.

5.11 Adequateopportunity forinput on facilityconstruction

and remodelingfor my area.

1.6 Theemployeeevaluationprocess iseffective.

3.3 Budgetdecisions arebased uponinput from all

collegeconstituencies.

1.8 Employees'opinions are

givenappropriate

w eight

5.7 Access toinfo about crime

& accidentprevention.

4.8 Providessuff icient

opportunities forpromotion.



THE FINDINGS

1. Institutional Commitment The items that comprised the Institutional Commitment dimension examined the commitment of the college to Citrus’ mission. The items asked respondents to rate the support that exists on campus toward the college’s mission (e.g. policies provided effective management of programs and services, fair distribution of resources and necessary services). Respondents were also asked how well Citrus worked toward fulfilling its vision and mission and whether the college was supportive of individual employees efforts (e.g. employees are encouraged to be creative, respected as a professional, and classified staffs’ opinions are valued). Results The item regarding employee’s awareness of and support of the college mission received the most favorable rating (93.3% agreed/strongly agreed). Also rated favorably were items regarding employees’ area seeks to provide excellent services to students (92%) as well as Citrus College actively works toward fulfilling its vision and mission. The item regarding the employee evaluation process was viewed by employees as least effective and received the most unfavorable rating of 28.8% disagreed/strongly disagreed. Also rated unfavorably were items regarding the College provides fair distribution of resources (63.2%) as well as employees’ opinions were given equal weight (61.9%). Related Comments Many survey respondents commented what they like most about Citrus College is its commitment to the students and their success. Another satisfaction that many survey respondents have with the college is their jobs and the knowledge that they are working toward students’ success. Some faculty members also commented that they enjoy the creative freedom that they have to teach their classes and the flexibility of their jobs. However, many survey respondents (classified and full-time faculty) also stated that they feel the employee evaluation process needs to be improved and that merit should be rewarded based on performance but not contracts. In addition, adjunct faculty and some classified employees feel that they do not receive the same professional respect as other employees.



THE FINDINGS

Figure 14: Response Distribution for Questions on Institutional Commitment

92.0% 89.0% 86.6% 81.5% 80.9% 80.6%74.7%

63.2% 61.9% 58.2%

1.7% 4.4% 5.1% 11.4%10.6% 15.8% 16.6%

16.9%

22.3% 26.6% 28.8%

7.9% 8.4%14.5% 11.5%

93.3%

3.3% 2.8%12.9%

2.0%5.9%3.6%5.0%

1.2 I am aware ofand support thecollege mission.

1.7 My areaseeks to provideexcellent service

to students.

1.1 Citrus Collegeactively workstoward fulfillingits vision and

mission.

1.11 I am satisfiedwith my current

assignment.

1.5 The Collegeprovides

necessaryservices that

support Citrus'smission.

1.10 I amrespected as aprofessional atCitrus College.

1.9 I amencouraged tobe creative andcome up withnew ideas and

improvements.

1.3 Collegepolicies support

effectivemanagement of

campusprograms and

services.

1.4 The Collegeprovides fair

distribution ofresources.

1.8 The opinionsof employees

are givenappropriate

weight.

1.6 Theemployeeevaluationprocess iseffective.

Agree or Strongly Agree Disagree or Strongly Disagree Don't Know or N/A

2. Dialogue The items that comprised the Dialogue dimension examined the effectiveness of communication on campus. These items covered communication between employees and supervisors (e.g. comfort with bringing up problems, being informed of matters that affect them) as well as among coworkers. Questions also inquired on the extent to which campus communications reached employees (e.g. achievement of college goals is shared with campus constituencies) Results The item that received the most favorable rating was that Citrus College provides a positive work environment for employees (84.7% agreed/strongly agreed). Another item that received favorable rating was employees feel comfortable discussing concerns with their deans and supervisors (83.2%). For the most part, Citrus College employees viewed the dialogue component of the campus as good with most questions receiving above 70.6%. The one item that received the least favorable rating was the achievement of college goals is regularly shared with all campus constituencies (67.9% agreed/strongly agreed).



THE FINDINGS

Related Comments Many survey respondents mentioned that the biggest positive attribute about working at Citrus College is the working environment and the collegiality among staff and faculty. Many respondents said that they like their co-workers and that most people on campus are friendly. Many have also likened the working environment at Citrus to a close-knit family and others commented the informality of Citrus College makes it a wonderful place to work. Also, most employees feel satisfied with their supervisors who are always available and supportive. While many survey respondents feel that communication between co-workers and with supervisors is good, they feel that there is not enough interaction between departments on campus. Also, they feel that there lack of follow-up to recommendations on improvements. One suggestion that some respondents have, is that there should be more campus-wide activities so that all constituents on campus can get together, to better achieve the college’s goals and missions. Another idea for improvement that many respondents shared is that there should be better dissemination of information such as newsletters to report current as well as upcoming activities on campus since many people are not aware of what is happening on campus. Figure 15: Response Distribution for Questions on Dialogue

84.7% 83.2% 82.6% 76.8% 75.7% 70.6% 67.9%

13.8% 15.0% 14.8% 15.1%18.0%

17.2% 19.0%

1.6% 1.7% 2.5% 1.3% 6.4% 12.2% 13.1%

2.7 Citrus Collegeprovides a positive

w ork environment foremployees.

2.2 I am comfortablediscussing concerns

w ith my directsupervisor/dean.

2.4 Effectivecommunication

betw een co-w orkersis encouraged in my

area.

2.3 I am informed ofmatters that affect

me.

2.5 Employees putstudents f irst w henmaking decisions.

2.6 Employees areprovided adequate

opportunities toparticipate on

important collegecommittees

2.1 Achievement ofcollege goals is

regularly shared w ithcampus

constituencies.


3. Evaluation, Planning and Improvement The items that comprised the Evaluation, Planning and Improvement dimension examined the efficacy of the process at Citrus College. Items asked about the involvement of all constituency groups in the decision-making process (e.g. ideas for improving areas are taken seriously, participation in development of financial plans and budgets, collaborating to achieve college goals, participating in college-wide planning). Items also asked the effectiveness of program review and opportunities for individual professional growth (e.g. staff development, training in technology).



THE FINDINGS

Results The item regarding Citrus providing opportunities for appropriate growth and professional development received the most favorable rating (77.4% agreed/strongly agreed). Also rated favorably were items regarding employees’ ideas for improvements in their areas are taken seriously (74.2%) and Citrus provides adequate opportunities for training in technology that relate to the employees’ area and responsibility (68.6%). The item regarding college budget decisions is based upon input from all college constituencies received the most unfavorable rating (28.8% disagreed/strongly disagreed). It is also worth noting that on the same question, there was a high percentage (36.9%) of respondents stating “not applicable”. Also rated unfavorably were items regarding Citrus encouraging all employees to participate in the decision-making process (38.0%), and again this question also has a high percentage (27.7%) of people responding “not applicable”. Another item that received unfavorable rating is the program review process allows the employees to participate in program improvement (55.3% agreed or strongly agreed). Related Comments Many survey respondents described the working environment at Citrus College as collaborative and that they all work toward the common goal of helping students. Some respondents were also happy that their input is considered by their supervisors. Some survey respondents have stated that they would like to be more involved in the budget decision-making process and that there should be more job training for employees to better their skills. Many respondents also commented that there is not enough communication on campus. Some raised the concern that they feel their input is not considered in the decision-making process. Some suggested that they would like to have more opportunities to participate in the planning and conception of ideas. Figure 16: Responses Distribution on Questions for Evaluation, Planning, and Improvement

77.4% 74.2% 68.6% 60.6% 60.3% 59.7% 59.4% 55.3% 49.8%38.0% 34.4%

16.2% 17.0% 22.7%

13.6% 13.6% 21.1% 21.1%17.7% 34.4%

34.3%28.8%

6.4% 8.8% 8.8%25.8% 26.0% 19.1% 19.4% 26.9%

15.9%27.7%

36.9%

3.9 Opportunityfor appropriateprofessionalgrowth and

development.

3.4 My ideas forimproving myarea are taken

seriously.

3.8 Citrusprovidesadequate

opportunitiesfor training intechnology

related to myarea of

responsibility.

3.6 The programreview process

helps topromote

positive changeon campus.

3.2Constituencygroups work

collaborativelytowards the

achievement ofcollege goals.

3.11 There issufficient data

and informationavailable toassess thequality and

effectiveness ofmy program.

3.5 I am satisfiedwith the

opportunity Ihave to

participate incollege-wide

planning.

3.7 The programreview processallows me toparticipate in

programimprovement.

3.10 Citrusencourages all

employees’participation inthe decision-

making process.

3.1 Employeeshave adequate

opportunities toparticipate in thedevelopment offinancial plansand budgets.

3.3 Collegebudget

decisions arebased upon

input from allcollege

constituencies.




THE FINDINGS

4. Institutional Integrity The items that comprised the Institutional Integrity dimension examined the integrity of the participatory governance process, hiring practices and diversity. Items asked about the role of staff in institutional governance (e.g. role is clearly stated and publicized, shared governance process at Citrus is effective), the hiring procedures and policies (e.g. procedures for hiring are fair, Citrus provides sufficient opportunities for promotion, commitment to equity and diversity), and the promotion of diversity on campus (e.g. equal support for all genders, racial/ethnic groups, and lifestyles). Results The item regarding campus support of all genders received the highest rating (89.9% agreed/strongly agreed). Items that were also rated favorably were of campus support for all racial/ ethnic groups (87.5%) and that the college deals with students in a fair and ethnical manner (86.6%). The item regarding shared governance process is working well at Citrus did not receive a high rating (52.8% agreed/ strongly agreed). Interestingly, this item also had a relatively high percentage (29.2%) of respondents replying “don’t know” or “not applicable.” More than half (57.8%) the survey respondents agreed that Citrus is providing sufficient opportunities for promotion while 25.9% disagreed. Related Comments Many respondents commented on the diversity of the student population on campus as well as the welcoming atmosphere and respect of all cultures attitude that the College has as one of the positive reasons for working at Citrus. Many are very proud to be an employee at Citrus. Although the rating for sufficient opportunity for promotion is relatively low, some employees do feel that Citrus College provides ample of opportunities for growth and promotions. There were many comments that spoke of the Human Resources department as well as the hiring practices at Citrus College. Some felt that the hiring process should move along at a quicker pace and there needs to be a fairer approach to hiring that includes hiring qualified individuals as well as addressing the staffing issues for some departments that feel they are understaffed. Another concern that some respondents had is the need of more full-time opportunities for part-time employees as well as adjunct faculty.



THE FINDINGS

Figure 17: Response Distribution on Questions for Institutional Integrity

89.9% 87.5% 86.6% 82.3% 82.3% 79.6% 75.3% 74.1% 70.4%57.8% 57.0% 52.8%

4.0% 6.7% 5.9%4.6% 10.0% 14.4%

11.5% 17.0% 17.4%25.9% 21.8%

18.0%

6.3% 5.8% 7.5% 13.1% 7.7% 6.0% 13.2% 8.9% 12.3% 16.3% 21.3% 29.2%

4.4 Thecampus is

equallysupportive ofall genders.

4.5 Thecampus is

equallysupportive of

all racial/ethnicgroups.

4.3 The collegedeals with

students in afair and ethical

way.

4.6 Thecampus is

equallysupportive of

all sexual-orientations.

4.7 Diversity isactively

promoted oncampus.

4.11 Thecollege fosters

anenvironment

of ethicalbehavior.

4.10 Policiesand practicesof the college

clearlydemonstratecommitmentto issues ofemployeeequity anddiversity.

4.2 Theprocedures for

hiringemployees areclearly stated.

4.9Proceduresand policies

for hiringpersonnel are

fair.

4.8 Citrusprovidessufficient

opportunitiesfor promotion.

4.1 The role ofemployees in

sharedgovernance isclearly stated

and publicized.

4.12 Theshared

governanceprocess is

working well atCitrus.


5. Organization The items that comprised the Organization dimension examined the adequacy of campus facilities and safety. The items asked respondents to rate their satisfaction with campus facilities (e.g. facilities meeting employees’ needs, adequate parking on campus, handicapped access, adequate assigned workspace.) Respondents were asked to rate their access to safety information (e.g. crime and accident prevention, disaster preparedness), their confidence in the abilities of security personnel (e.g. answer questions about safety and security) as well as their perception of safety on campus (e.g. feeling safe on campus, adequate lighting on walkways and in parking lots). Results The item regarding the feeling of safety on campus received the highest rating (90.9% strongly agree or agree). Also rated favorably was that campus facilities are adequately maintained (83.7%) and that the campus facilities adequately meet the needs of the employees (82.5%). Overall, many respondents are happy with the campus as a whole, with the exception of parking, lighting, and employees’ input with regards to construction. The item receiving the most unfavorable rating is opportunity for input on facility construction and remodeling for the area (30.9% disagreed/strongly disagreed). The second item that also received a highly unfavorable rating was campus parking (50.6% agreed that there is sufficient parking). Related Comments The number one issue for many respondents was parking and that there was not enough availability for both students and employees. It is interesting to note that while over 90% of employees stated that they feel safe on campus, many feel that the feeling of safety should



THE FINDINGS

extend at night and thus there should be more lighting after normal working hours. Although 83.7% of the respondents agreed that the facilities are well maintained, some have also noted that certain areas are not cleaned, especially some of the bathrooms and elevators. Some respondents also note that the furniture needs to be updated along with the technology on campus. Some respondents also expressed their frustration with the security issues on campus, such as not being able to reach security after normal working hours and lack of preparedness for emergency situations. Some respondents stated that they enjoy the landscaping on campus as well as the location of Citrus College where they are able to view the mountains. Another added bonus of working at Citrus for employees is the close proximity the campus is to their homes. Figure 18: Response Distribution on Questions for Organization

90.9% 83.7% 82.5% 80.8% 80.7% 78.2% 76.8%

6.4% 13.7% 15.2%6.5%

16.2% 19.9%10.7%

2.7% 2.5% 2.3%12.7%

3.1% 1.9%12.5%

5.10 I feel safe oncampus.

5.5 Campus facilitiesadequately maintained.

5.1 Campus facilitiesadequately meet my

needs.

5.13 Efforts to improvefacilities at Citrus are

having a positiveeffect.

5.3 Technologyavailable on campusadequately meets my

needs.

5.2 Assignedw orkspace is

adequate for job.

5.4 Handicappedaccess on campus is

adequatelyaddressed.

Agree or Strongly Agree Disagree or Strongly Disagree Don't Know or N/A Figure 19: Response Distribution on Questions for Organization (cont.)

70.3% 66.2%56.8% 51.0% 50.6% 49.7%

11.2% 22.4%26.6% 41.9% 47.6%

30.9%

18.5% 11.4% 16.5%7.2% 1.7%

19.4%

5.9 Security off icers ableto answ er questions

about safety and security.

5.8 I have access toinformation about disaster

preparedness.

5.7 I have access to info.about crime and accident

prevention.

5.12 Campus lighting isadequate on w alkw ays

and in parking lots.

5.6 Adequate parking oncampus.

5.11 Adequateopportunity for input onfacility construction andremodeling for my area.




THE FINDINGS

6. Student Learning Outcomes The items that comprised the Student Learning Outcomes (SLOs) dimension examined their role on campus. Items asked about the attitude of the campus toward SLOs (e.g. making SLOs a focus, taking a positive approach toward their implementation) and the availability of information about SLOs (e.g. sufficient training, opportunity to participate, sufficient information about their purpose and value). Results The item regarding knowledge of where to refer students to support services on campus received the most favorable rating (89.7% agreed/strongly agreed). Also rated favorably were items regarding Citrus College providing high quality learning experience for students (87.4%) as well as making student learning outcomes and assessment a focus for the college (70.0%). The item that did not receive a favorable rating was Citrus College providing sufficient training in student learning outcomes and assessment (53.6% agreed/ strongly agreed). This item also received a large percentage (27.0%) of people responding with “don’t know or not applicable.” It is worth noting that five out of the seven questions in this dimension received responses of “don’t know or not applicable” at 21.8% or higher. Besides the lack of SLO training, the two other items that received high percentage of “don’t know or not applicable” are employees having adequate opportunity to participate in SLOs and assessment process (25.7%) and Citrus is taking a positive approach toward implementing SLOs and assessment (25.2%). Related Comments Many respondents commented that they love the opportunity to contribute to student success. The comments often relate to Citrus mission as well as the employees’ dedication to students’ continuing success and the difference that they make in these students’ lives. However, some commented that the assessment tests need to be evaluated and that students are not placed in the appropriate classes. Also, there were comments that the adjunct faculty should have the opportunity to be involved in planning for SLOs. Another area that needs improvement is basic skills and that there should be greater interventions for students who are struggling in school.



THE FINDINGS

Figure 20: Response Distribution on Questions for Student Learning Outcomes

89.7% 87.4%70.0% 65.6% 61.0% 55.7% 53.6%

5.9% 5.3%

6.9% 9.2% 13.2% 22.6% 19.3%

4.4% 7.4%23.2% 25.2% 25.7% 21.8% 27.0%

6.1 I know where to referstudents to varioussupport services on

campus such as FinancialAid and DSPS.

6.7 Citrus provides a highquality learning experience

for students.

6.4 Citrus has madestudent learningoutcomes and

assessment a focus forthe college.

6.6 Citrus is taking apositive approach toward

implementing studentlearning outcomes and

assessment.

6.2 I have adequateopportunity to participate

in the student learningoutcomes and

assessment process.

6.5 I have been givensufficient information onthe purpose and value of

student learningoutcomes and

assessment at CitrusCollege.

6.3 Citrus College hasprovided sufficient training

in student learningoutcomes andassessment.




CONCLUSIONS

Conclusions

1. Most of the respondents (93.3%) believed that they are aware and supportive of the college mission. They were confident that they are providing excellent services to students. Many people felt that the staff and faculty truly care about the students and their academic success. However, the item regarding putting students first when making decisions had a relatively high percentage of disagreement (18.0%). Many full-time faculty enjoy the work they do, especially the flexible nature of their job. However, adjunct faculty seemed not to share the same sentiment. There were some concerns regarding the lack of support to them.

2. There was a strong sentiment among survey respondents that the environment at Citrus is

collegial and collaborative. However, there were mixed sentiments as to whether or not the college provided adequate opportunity to participate in college planning and decision-making process. Also, there was a high percentage of “not applicable” or “don’t know” responses regarding the shared governance process. 29.2% had no opinion whether the shared governance process is working well at Citrus; in addition, 21.3% were not clear whether the role of employees in shared governance is clearly stated or publicized.

3. The results of the survey indicated that the survey respondents were generally satisfied

with the work environment at Citrus. Evidence from the comments suggested that this satisfaction may be due in large part to the support from the management team and the deans, competent and devoted employees, and a sense of collegiality across campus. Moreover, there was strong agreement that Citrus is a friendly and supportive environment, one in which colleagues help and respect one another, a unique benefit that Citrus has to offer.

4. Survey respondents believed that Citrus is committed to its students and their success.

87.4% believed that Citrus provides a high quality learning experience for students. Most respondents were confident that their areas seek to provide excellence service to students. However, it is worth noting that questions regarding Student Learning Outcomes (SLO) and program review process received an overall high rating of “not applicable” or “don’t know”. For example, five out of seven questions regarding SLOs received 21.8% or higher of NA. In addition, over a quarter of respondents were not clear if the program review process will allow them to participate in program improvement, or help to promote positive change on campus.

5. The responses that received the lowest ratings in satisfaction were items that asked about

campus facilities (i.e. adequate parking, and lighting). In addition, there were a fair amount of complaints regarding the mail service. Although the item regarding campus facilities are well-maintained received relatively high rating (83.7%), there were several comments on the lack of maintenance on some areas on campus such as the women’s locker rooms and the restrooms on campus. Some also mentioned that the cafeteria should be upgraded. However, there were also favorable comments regarding the beautiful landscaping on campus and the small town feeling that people get when they are on campus.



CONCLUSIONS

6. The general feeling of being safe on campus was rated relatively high (90.9%). However, that attitude changed somewhat especially for employees who work during the later shift. There were some complaints regarding the lack of lighting on walkways and in the parking lots that make people feel unsafe. Also, there was a high percentage of disagreement on access to information regarding crime and accident prevention (26.6%).

7. The questions which asked about diversity, equity and fair treatment all received

relatively high satisfaction ratings. Most people believed that the campus is equally supportive of all genders, racial/ethnic groups, and all sexual orientations. It is generally agreed (82.3%) that diversity is actively promoted on campus. In addition, the college deals with students in a fair and ethical way (86.6%).The comments around this topic were also very positive. There is a strong consensus that Citrus College offers a warm, welcoming, and supportive working environment.

8. Most respondents agreed (83.2%) that they are comfortable discussing concerns with

their direct supervisors/deans. The majority of employees felt that they are respected as professionals on campus, and they are informed of matters that affect them. While the communication between employees and their supervisors are generally perceived as positive and open, there was a belief that communication across campus needs some improvement.

9. The items regarding budget decision-making process received relatively unfavorable

ratings. Over one third (34.3%) of the respondents disagreed that employees have adequate opportunities to participate in the development of financial plans and budgets (27.7% stated “don’t know” or “not applicable”). 28.8% disagreed that the college budget decisions are based upon input from all college constituencies. It is also worth noting, that for the same question regarding input for budget decisions, there was a high percentage (36.9%) of respondents stating “don’t know” or “not applicable.” There were also comments regarding the need to increase faculty participation in the budget process.

10. Although there was a general agreement that the procedures for hiring are clearly stated

(74.1%) and policies for hiring are fair (70.4%), there were a fair amount of complaints regarding the hiring process being long and arduous. Also, some have commented that they would like to see improvements made in both the hiring process and the employee evaluation process. 28.8% do not feel that the evaluation process is effective and that Citrus does not provide sufficient opportunities for promotion (25.9%).



RECOMMENDATIONS

Recommendations

1. The 2007 Employee Survey affirms student achievement as Citrus College’s top priority, measured by outcome data and reported to the entire campus community.

2. Survey respondents indicated a preference for more faculty and staff involvement

opportunities regarding Student Learning Outcomes (SLO) such as workshops on SLOs and new accreditation standards.

3. Citrus College is perceived as having a supportive, friendly, inclusive, and collegial

working environment. Efforts should be undertaken to sustain this positive environment as a value-added benefit of working and studying at Citrus.

4. Improve communication to all constituency groups regarding the decision-making

process and understanding of shared governance. Promote participation from all groups. Find a way to better inform all constituencies of the campus community.

5. Find ways to improve the hiring process and make it more efficient. Make the employee

evaluation process more meaningful and effective especially for classified staff and faculty members.

6. Increase campus’ knowledge and understanding of budget and financial information.

Promote fiscal transparency through inclusive budgetary processes and timely dissemination of district operating budget.

7. Continue to provide satisfactory services on campus (e.g. providing more parking spaces;

increasing lighting in parking lots and walkways; and maintaining an attractive campus, etc.).

8. Make provisions to improve perception of campus safety, especially at night. Develop

and systematically implement an emergency preparation plan which includes widespread training and communication as well as providing better access to information regarding crime and accident prevention.

9. Administer the All Employee Survey every three years to track changes in satisfaction

and perception.



APPENDICES: Appendix A

Appendix A: Survey Instrument

Citrus College All Employee Survey Spring 07

Please use the agreement scale below to describe your opinion for statements. [1] Strongly Agree [2] Agree [3] Disagree [4] Strongly Disagree [5] Don’t know/Doesn’t apply 1.0 Institutional Commitment “Institutional Commitment” refers to the fact that as a college we are required to work collectively to achieve our mission. The ultimate goal is to provide a positive learning environment for student success. Do we have a plan to achieve our goals? And did everybody on campus participate in the process?

1. Citrus College actively works toward fulfilling its vision and mission. 2. I am aware of and support the college mission. 3. College policies support effective management of campus programs and services. 4. The College provides fair distribution of resources. 5. The College provides necessary services that support Citrus's mission. 6. The employee evaluation process is effective. 7. My area seeks to provide excellent service to students. 8. The opinions of employees are given appropriate weight in matters of institutional importance. 9. I am encouraged to be creative and come up with new ideas and improvements. 10. I am respected as a professional at Citrus College. 11. I am satisfied with my current assignment.

2.0 Dialogue “Dialogue” refers to the requirement that all members of the college should take part in a campus-wide conversation. Are we thinking about and talking about the big question: how are we doing as a college?

1. Achievement of college goals is regularly shared with campus constituencies. 2. I am comfortable discussing concerns with my direct supervisor/dean. 3. I am informed of matters that affect me. 4. Effective communication between co-workers is encouraged in my area. 5. Employees put students first when making decisions. 6. Employees are provided adequate opportunities to participate on important college committees. 7. Citrus College provides a positive work environment for employees.

3.0 Evaluation, Planning and Improvement This theme has to do with college’s self-assessment. Are we measuring our progress? Do we have a plan for the next step in order to do a better job?

1. Employees have adequate opportunities to participate in the development of financial plans and budgets.

2. Constituency groups work collaboratively towards the achievement of college goals. 3. College budget decisions are based upon input from all college constituencies. 4. My ideas for improving my area are taken seriously. 5. I am satisfied with the opportunity I have to participate in college-wide planning. 6. The program review process helps to promote positive change on campus. 7. The program review process allows me to participate in program improvement.




8. Citrus provides adequate opportunities for training in technology related to my area of responsibility.

9. Citrus offers the opportunity for appropriate professional growth and development. 10. Citrus encourages all employees’ participation in the decision-making process. 11. There is sufficient data and information available to assess the quality and effectiveness of my

program. 4.0 Institutional Integrity This theme deals with integrity and honesty. As a college, are we honest in what we do? Are we equally supportive to all people on campus?

1. The role of employees in shared governance is clearly stated and publicized. 2. The procedures for hiring employees are clearly stated. 3. The college deals with students in a fair and ethical way. 4. The campus is equally supportive of all genders. 5. The campus is equally supportive of all racial/ethnic groups. 6. The campus is equally supportive of all sexual-orientations. 7. Diversity is actively promoted on campus. 8. Citrus provides sufficient opportunities for promotion. 9. Procedures and policies for hiring personnel are fair. 10. Policies and practices of the college clearly demonstrate commitment to issues of employee

equity and diversity. 11. The college fosters an environment of ethical behavior. 12. The shared governance process is working well at Citrus.

5.0 Organization It is important that everybody on campus understands how student learning relates to themselves and their daily job. All departments on campus play a role to help students learn and succeed. What is my role to ensure student success?

1. Campus facilities adequately meet my needs. 2. My assigned workspace is adequate for my job. 3. The technology available on campus adequately meets my needs. 4. Handicapped access on campus is adequately addressed. 5. Campus facilities are adequately maintained. 6. There is adequate parking on campus. 7. I have access to information about crime and accident prevention. 8. I have access to information about disaster preparedness. 9. Security officers are able to answer my questions about safety and security issues at the college. 10. I feel safe on campus. 11. I have adequate opportunity for input on facility construction and remodeling for my area. 12. The campus lighting is adequate on walkways and in parking lots. 13. The efforts to improve facilities at Citrus are having a positive effect.

6.0 Student Learning Outcomes This theme has to do with the requirement that student learning outcomes be at the center of the college’s key processes and resources’ allocation. Are we doing a good job supporting student learning?

1. I know where to refer students to various support services on campus such as Financial Aid and DSPS.




2. I have adequate opportunity to participate in the student learning outcomes and assessment process.

3. Citrus College has provided sufficient training in student learning outcomes and assessment. 4. Citrus has made student learning outcomes and assessment a focus for the college. 5. I have been given sufficient information on the purpose and value of student learning outcomes

and assessment at Citrus College. 6. Citrus is taking a positive approach toward implementing student learning outcomes and

assessment. 7. Citrus provides a high quality learning experience for students.

If you could IMPROVE SOMETHING at CITRUS, what would it be? Mark up to two items.

A. Employee evaluation process B. Communication C. Quality of on-the-job training D. Overall workload E. Equipment/technology provided to do the job F. Immediate supervisor’s management skills G. Resources or procedure to meet emergencies or crisis situation H. Other (specify:________________________________) I. There is nothing I would improve at Citrus

What are the things you like the most about working at Citrus College? Mark as many as you wish.

A. Opportunity to make a difference in students’ lives B. Joy of teaching C. The pride / opportunity to do things well D. Superior physical environment E. Quality and dedicated employees F. Communication G. Other (specify:________________________________)

Tell us about you…

1. Which best describes the area of the college where you work? [1] Faculty [2] Classified Employee [3] Management [4] Confidential/Supervisory [5] Student Worker

2. What is your employment status? [1]Full-time [2] Part-time

3. If you are a faculty member, are you [1] Instructional, [2] non-instructional, [3] a combination of both

4. How many years have you worked at Citrus College? [1] Less than one year [2] 1-2 years [3] 3-5 years [4] 6-9 years [5] 10-19 years [6] 20 or more

5. What time of day do you work? [1] Mostly in the day [2] Mostly in the evening

6. How many miles do you commute to campus? [1] 0-3 [2] 4-9 [3] 10-19 [4] 20 or more

7. What is your gender? [1]Male [2] Female

8. With what ancestry/race do you most identify? [1]African American [2] Asian [3] Filipino [4] Latino/Hispanic [5] White [6] Multiracial [7]

Other




Comments 1. Please comment on one or two things that you like most about working at Citrus College. 2. Please comment on one or two things that you would like to see changed or improved at Citrus

College.


APPENDICES: Appendix B

Appendix B: Data Tables 1. Institutional Commitment

Strongly Agree Agree Disagree Strongly

Disagree

Not Applicable/ Don't know

1.1 Citrus College actively works toward fulfilling its vision and mission. 28.1% 60.9% 4.5% 0.6% 5.9%1.2 I am aware of and support the college mission. 43.7% 49.6% 1.7% 0.0% 5.0%1.3 College policies support effective management of campus programs and services. 19.7% 55.0% 13.6% 3.3% 8.4%1.4 The College provides fair distribution of resources. 16.1% 47.1% 17.0% 5.3% 14.5%1.5 The College provides necessary services that support Citrus's mission. 22.0% 59.5% 9.0% 1.6% 7.9%1.6 The employee evaluation process is effective. 16.6% 41.6% 21.0% 7.8% 12.9%1.7 My area seeks to provide excellent service to students. 64.2% 27.8% 3.9% 0.5% 3.6%1.8 The opinions of employees are given appropriate weight in matters of institutional importance. 16.7% 45.2% 19.0% 7.6% 11.5%1.9 I am encouraged to be creative and come up with new ideas and improvements. 37.5% 43.1% 12.1% 4.5% 2.8%1.10 I am respected as a professional at Citrus College. 34.9% 46.0% 10.5% 5.3% 3.3%1.11 I am satisfied with my current assignment. 43.5% 43.1% 8.6% 2.8% 2.0%




2. Dialogue


Disagree


2.1 Achievement of college goals is regularly shared with campus constituencies. 16.0% 51.9% 17.8% 1.2% 13.1%2.2 I am comfortable discussing concerns with my direct supervisor/dean. 48.0% 35.2% 10.6% 4.5% 1.7%2.3 I am informed of matters that affect me. 29.6% 47.2% 18.2% 3.8% 1.3%2.4 Effective communication between co-workers is encouraged in my area. 40.2% 42.4% 11.1% 3.7% 2.5%2.5 Employees put students first when making decisions. 27.9% 47.8% 14.9% 3.1% 6.4%2.6 Employees are provided adequate opportunities to participate on important college committees 25.3% 45.3% 14.1% 3.1% 12.2%2.7 Citrus College provides a positive work environment for employees. 34.2% 50.5% 10.0% 3.8% 1.6%




3. Evaluation, Planning and Improvement

Strongly

Agree Agree Disagree Strongly Disagree


3.1 Employees have adequate opportunities to participate in the development of financial plans and budgets. 8.0% 30.0% 26.0% 8.3% 27.7%3.2 Constituency groups work collaboratively towards the achievement of college goals. 14.1% 46.2% 11.6% 2.0% 26.0%3.3 College budget decisions are based upon input from all college constituencies. 6.9% 27.5% 21.7% 7.1% 36.9%3.4 My ideas for improving my area are taken seriously. 26.6% 47.6% 12.8% 4.2% 8.8%3.5 I am satisfied with the opportunity I have to participate in college-wide planning. 18.0% 41.4% 16.9% 4.2% 19.4%3.6 The program review process helps to promote positive change on campus. 15.3% 45.3% 10.0% 3.6% 25.8%3.7 The program review process allows me to participate in program improvement. 14.3% 41.0% 14.6% 3.1% 26.9%3.8 Citrus provides adequate opportunities for training in technology related to my area of responsibility. 21.9% 46.7% 17.7% 5.0% 8.8%3.9 Citrus offers the opportunity for appropriate professional growth and development. 22.4% 55.0% 13.2% 3.0% 6.4%3.10 Citrus encourages all employees’ participation in the decision-making process. 12.6% 37.2% 27.2% 7.2% 15.9%

3.11 There is sufficient data and information available to assess the quality and effectiveness of my program. 15.6% 44.1% 17.2% 3.9% 19.1%




4. Institutional Integrity


Disagree


4.1 The role of employees in shared governance is clearly stated and publicized. 13.4% 43.6% 18.0% 3.8% 21.3%4.2 The procedures for hiring employees are clearly stated. 21.8% 52.3% 12.8% 4.2% 8.9%4.3 The college deals with students in a fair and ethical way. 27.8% 58.8% 5.0% 0.9% 7.5%4.4 The campus is equally supportive of all genders. 37.7% 52.2% 2.7% 1.3% 6.3%4.5 The campus is equally supportive of all racial/ethnic groups. 37.0% 50.5% 4.2% 2.5% 5.8%4.6 The campus is equally supportive of all sexual-orientations. 32.9% 49.4% 3.4% 1.2% 13.1%4.7 Diversity is actively promoted on campus. 35.2% 47.1% 8.1% 1.9% 7.7%4.8 Citrus provides sufficient opportunities for promotion. 16.0% 41.8% 19.3% 6.6% 16.3%4.9 Procedures and policies for hiring personnel are fair. 20.6% 49.8% 11.9% 5.5% 12.3%4.10 Policies and practices of the college clearly demonstrate commitment to issues of employee equity and diversity. 21.5% 53.8% 8.2% 3.3% 13.2%4.11 The college fosters an environment of ethical behavior. 24.9% 54.7% 9.8% 4.6% 6.0%4.12 The shared governance process is working well at Citrus. 13.3% 39.5% 13.7% 4.3% 29.2%



5. Organization

Strongly

Agree Agree Disagree Strongly Disagree


5.1 Campus facilities adequately meet my needs. 24.5% 58.0% 13.3% 1.9% 2.3%5.2 My assigned workspace is adequate for my job. 27.0% 51.2% 14.8% 5.1% 1.9%5.3 The technology available on campus adequately meets my needs. 25.5% 55.2% 13.2% 3.0% 3.1%5.4 Handicapped access on campus is adequately addressed. 25.2% 51.6% 8.7% 2.0% 12.5%5.5 Campus facilities are adequately maintained. 25.4% 58.3% 11.2% 2.5% 2.5%5.6 There is adequate parking on campus. 14.5% 36.1% 28.3% 19.3% 1.7%5.7 I have access to information about crime and accident prevention. 13.6% 43.2% 21.8% 4.8% 16.5%5.8 I have access to information about disaster preparedness. 13.2% 53.0% 18.4% 4.0% 11.4%5.9 Security officers are able to answer my questions about safety and security issues at the college. 19.9% 50.4% 7.0% 4.2% 18.5%5.10 I feel safe on campus. 28.6% 62.3% 5.5% 0.9% 2.7%5.11 I have adequate opportunity for input on facility construction and remodeling for my area. 12.8% 36.9% 19.5% 11.4% 19.4%5.12 The campus lighting is adequate on walkways and in parking lots. 9.7% 41.3% 30.3% 11.6% 7.2%5.13 The efforts to improve facilities at Citrus are having a positive effect. 25.2% 55.6% 4.8% 1.7% 12.7%


APPENDIX: Appendices B

6. Student Learning Outcomes


Disagree


6.1 I know where to refer students to various support services on campus such as Financial Aid and DSPS. 38.7% 51.0% 5.4% 0.5% 4.4%6.2 I have adequate opportunity to participate in the student learning outcomes and assessment process. 20.0% 41.0% 10.9% 2.3% 25.7%6.3 Citrus College has provided sufficient training in student learning outcomes and assessment. 14.7% 38.9% 15.9% 3.4% 27.0%6.4 Citrus has made student learning outcomes and assessment a focus for the college. 21.8% 48.2% 5.6% 1.3% 23.2%6.5 I have been given sufficient information on the purpose and value of student learning outcomes and assessment at Citrus College. 16.5% 39.2% 18.7% 3.9% 21.8%6.6 Citrus is taking a positive approach toward implementing student learning outcomes and assessment. 19.7% 45.9% 7.2% 2.0% 25.2%6.7 Citrus provides a high quality learning experience for students. 29.2% 58.2% 4.4% 0.9% 7.4%


APPENDICES: Appendix C

Appendix C: Coding Matrix of the Open-ended Questions One or two things that you like most about working at Citrus College

Code Sum of Faculty

Sum of Classified Employee

Sum of Management

Sum of Confidential/Supervisory

Sum of Student Worker Code Total

Nice people and dedicated employees 68 72 13 12 15 180the opportunity to work with students 48 59 4 10 8 129nice environment and welcoming culture 36 42 10 9 12 109good manager and supervisor 22 22 3 3 4 54the work I do & flexibility 15 20 6 2 5 48good administrative support 7 12 1 0 5 25good benefits and salary 8 6 1 1 4 20faculty care about students 9 6 0 3 2 20convenience (close to home) 7 7 2 1 2 19freedom (academic freedom) 9 4 2 2 0 17good facility 9 3 2 1 2 17professional development 6 7 1 1 0 15Other: 7 7 0 0 0 14Commitment of the college 4 3 0 0 1 8Communication 2 2 0 0 1 5The President 3 2 0 0 0 5Community 3 2 0 0 0 5Technology 2 2 0 0 0 4Parking 1 0 1 0 0 2Diversity 0 1 0 0 1 2Miscellaneous 0 1 0 0 0 1the board 0 1 0 0 0 1Grand Total 266 281 46 45 62 700



APPENDICES: Appendix C

One or two things you would like to see changed or improved at Citrus College

Code

Sum of Faculty

Sum of Classified Employee

Sum of Management

Sum of Confidential/ Supervisory

Sum of Student Worker

Code Total

Facility, lighting, the mail service 31 27 2 5 8 73Communication 33 29 6 3 0 71Management, supervisor 30 26 0 0 2 58Parking 15 21 0 3 12 51Human resources and hiring 10 26 5 2 0 43Instruction: support and program design 27 4 0 0 2 33technology and training 16 8 0 0 1 25work load and work hours 13 5 2 0 3 23political atmosphere, equity & fairness 8 11 1 2 0 22staff 5 10 1 2 0 18security 7 5 0 0 4 16pay & pay parity 3 6 0 1 6 16students should be put first 4 8 1 2 0 15faculty not taking students seriously 3 3 1 1 2 10need more participation in decision-making 6 2 0 1 0 9budget process 3 2 3 0 1 9landscape, maintenance 5 2 1 0 1 9miscellaneous 3 2 0 0 2 7shared governance 3 1 0 0 1 5Board 4 1 0 0 0 5faculty attitude 0 2 1 0 0 3need to enroll more students 2 1 0 0 0 3program review 2 1 0 0 0 3college planning is needed 1 0 2 0 0 3need more departmental cooperation 1 1 0 0 0 2union 0 2 0 0 0 2food on campus 0 0 0 0 1 1Grand Total 235 206 26 22 46 535


Citrus College Office of Institutional Research

October 2007

working at citrus college: results from the all-employee survey

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