working effectively across cultures worksheets
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Worksheets for working more effectively across culturesTRANSCRIPT
Working Effectively Across Cultures: Worksheets
Catherine Mercer BingManaging Director,
ITAP Americas (w) 1.215.860.5640
http://www.itapintl.com
©2014 ITAP International, Inc. All Rights Reserved.1
©2011 ITAP International, Inc. All Rights Reserved.2
Some General Tips
Personal Cross-Cultural Competence
• Be open to and interested in differences
• Build your cultural knowledge
• Avoid stereotyping
• Withhold assumptions
• Allow others to see your humanity
• Learn to express yourself so others understand you (concise, well enunciated words)
• Remember the needs and preferences of your audience or listener
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“Shared values, assumptions and beliefs of a group of people resulting in characteristic behaviors.”SOURCE: Craig Storti, Figuring Foreigners Out
“Culture is a set of basic assumptions …that have evolved over time and are handed down from one generation to the next.”SOURCE: Edgar Schein
“Culture is…a system of expressive practices…, a system of symbols, premises, rules, forms, and the … mutual meanings associated with these." SOURCE: Donal Carbaugh, Intercultural Theory
“Culture …is the collective programming of the mind that distinguishes the members of one group or category of people from others.” SOURCE: Geert Hofstede, Cultures and Organizations: Software of the Mind
Definitions of Culture
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Visible Cultural signs and
symbols - language, food, clothing, art, architecture, music.
Beneath the surface1. More extensive…2. We give little thought
about the impact of cultural upbringing on assumptions and values
3. Behaviors – are shaped by our values
Culture = Software of the Mind
Behaviors
Values
Perceptions are influenced by our “cultural lenses”
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Culture and Perception
Culture is… • Learned• Shared• Unconscious• Dynamic• Ethnocentric
About Cultural Stereotypes…
...normal distribution / national average scores
AB
62
Are you A, B or C?
C
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To make it easy to understand me…
I could…• • • • • • •
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“Effective Manager”
Describe the qualities and characteristics of an “Effective Manager” from the Country X’s Perspective
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“Effective Employee”
Describe the qualities and characteristics of an “Effective Employee” from the Country X’s Perspective
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Effective Behaviors: Doing it Differently
What leaders might need to do differently to be effective________________________________________________________________________________________________________________________________________________________________________________________
What employees might need to do differently to be effective _________________________________________________________________________________________________________________________________________________________________________________
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Catherine Mercer BingManaging DirectorITAP Americas
The Atrium at Newtown353 Nassau Street, 1st floorPrinceton, NJ 08540 USA(W) 1.215.860.5640http://www.itapintl.com
©2011 ITAP International, Inc. All Rights Reserved.12