Working Effectively with Diverse Populations

Sponsored by the Northeastern Regional Training and Medical Consultation Consortium

Best Practices in TB Control

ObjectivesObjectives

Upon completion of this seminar, participants will be able to:

•Explain how cultural factors influence patient-provider interactions

•Describe the attributes of a culturally competent healthcare worker

•Make use of effective communication strategies to educate clients from different cultures about TB disease, infection, and control

FacultyFaculty

Bill L. Bower, MPHDirector of Education and Training, Charles P. Felton

National TB Center at Harlem HospitalAssistant Clinical Professor, Heilbrunn Department of

Population & Family Health, Mailman School of Public Health, Columbia University

Sapna Pandya, MPHDirector of Programs / South Asian Health InitiativeCenter for Immigrant Health, NYU School of Medicine

Jane L. Moore, RN, MHSAAsst. Director/Nurse ConsultantTB Control and Prevention ProgramVirginia Department of Health

AgendaAgenda

•Introduction, housekeeping – Bill Bower

•Key Concepts in Cultural Competency – Bill Bower

•Patient-Centered Care in a Multicultural Setting – Sapna Pandya

•Using New Technologies to Communicate with Diverse Populations – Jane Moore

•Questions and Answers

•Wrap up

HandoutsHandouts

• You can download slides, sign-in sheet and reference materials at the following link:

www.umdnj.edu/globaltb/courses/brochures/diverse.html

• Or by clicking on the “handouts” icon

at the top right of this screen

Continuing Education CreditContinuing Education Credit

The University of Medicine and Dentistry of New Jersey – Center of Continuing and Outreach Education (UMDNJ-CCOE) designates this activity for the following:

• A maximum of 1.5 AMA PRA Category 1 Credits• 1.5 nursing contact hours (CCOE is an approved provider

by the NJ State Nurses Association)• .15 Continuing Education Units (CEUs)

Full accreditation statements can found at:www.umdnj.edu/globaltb/courses/brochures/diverse.html

Anyone who would like to receive continuing education credits for this activity must indicate so on the sign-in sheet which must be sent to us by April 9, 2009. There is a $10 charge for credit.

EvaluationEvaluation

• Complete online Zoomerang® evaluation

• Forward link to others who are in the room and have not logged in individually

Audio (1)Audio (1)

• If you cannot hear sound through your computer speakers:Check to see if your computer speakers are muted

Turn up the volume of your computer speakers

• Still can’t hear? Call in by phone at: (866) 475-3241Conference ID: 9739729103You will enter in a muted mode. Please remain muted

until the question and answer period.

Audio (2)Audio (2)

• Program is being recorded

• Archive available in one month at: www.umdnj.edu/globaltb

• Phone lines should be muted throughout the lectures

Use phone’s mute button or *6Use mute button of #6 to un-mute

Questions and DiscussionQuestions and Discussion

• If you wish to ask a question or make a comment:

– Un-mute your phone by pressing #6– After your question, re-mute your phone by

pressing *6

• Type your questions to host and panelists; priority will be given to verbal questions

Additional QuestionsAdditional Questions

You may ask additional questions of Bill Bower at:

Email: blb3@columbia.eduPhone: 212-939-8258

Follow-UpFollow-Up

• Sign-in Sheets– Fax back by April 9, 2009– Indicate type of continuing education credit, if

applicable– If requesting continuing education credit, mail payment

• Evaluation– Complete online Zoomerang® evaluation– http://www.zoomerang.com/Survey/?p=WEB228UQJD9W8P– Forward link to others who are in the room and have

not logged in individually

• Archive available in one month at:– www.umdnj.edu/globaltb

Background DocumentsBackground Documents

Core Competencies

for Public Health

Professionals Council on

Linkages Between Academia and Public Health

Practice

August 2005

Additional ResourcesAdditional Resources

Upcoming Courses in Northeastern RegionUpcoming Courses in Northeastern Region

• TB Clinician’s Update– March 27, York, ME

• Medical Consultants Meeting– April 22-23, Newark, NJ

• TB Intensive Workshop– April 28-29, Newark, NJ

• TB Interviewing for Contact Investigation– May 5-7, Newark, NJ

• Program Manager’s Workshop for Regional and Local Staff

– May 27-29, Newark, NJ

• Advanced TB Training for Clinicians– July 10, Washington, DC

www.umdnj.edu/globaltb

INFORMATION LINE1•800•4TB•DOCS (482-

3627)

Thank you for your participation!!