WORKPLACEDESIGN THINKING & CHANGE MANAGEMENT

HUMAN CENTERED

a better way to understand people and industry needs for the 21st century demands

HOW MANY OF THESE WORDS DO WE LISTEN THROUGHOUT THE DAY?

RELATE THEM TO SPACE?

FROM THE DESK TO THE EXPERIENCE

TO PRODUCTIVITY

TO CONNECTIVITY

IF NEW CUSTOMER NEW EMPLOYEE

UNDERSTANDING

NEW NEEDS NEW NEEDSDESIGN RESEARCH &

ETHNOGRAPHY

USER EXPERIENCE

NEW

OF

THROUGH

PHYSICAL ENVIRONMENT WORKSPACE WELLNESS / WELLBEING

EXPERIENCE

AT WORKPLACE?

PEOPLE

UNDERSTANDING & ENVISIONING

EXPLORING & DISCOVERING

IDEATING & CO-CREATING

TESTING & LEARNING

IMPLEMENTING & KEEP LEARNING

BY

OBSERVATION - LEARNING - IMPROVEMENT

CONTINUOUS

RELATIONSHIPS

FUNCTI

ONS

BEST PRACTICES

UNDERSTANDING & ENVISIONING

TOGETHER

PLANNERS

FACILITIES

ARCHITECTS

INTERIOR DESIGNERS

CONTRACTORS

REAL ESTATE

RECEPTIONIST

CONCIERGE

MANAGERS

SERVICES

IT

SECURITY

ADMINISTRATION

EMPLOYEES

FINANCES

SUPPLIERS

COMMUNICATION

HHRR

CUSTOMERS

PARKIING

UNDERSTANDING & ENVISIONING

TOGETHER

MAPPING THE

CHALLENGE

MAPPING THE PROBLEMS

MAPPING CAUSES & EFFECTS

MAPPING RELATIONSHIPS

MAPPING THE FUTURE

MAPPING STAKEHOLDERS

PERSONAS

PRE-MORTEM ANALYSIS

MAPPING THE “MUST”

MAPPING MAIN

QUESTIONS

EMPLOYEES

MAPPING THE BUSINESS CORE

EXPLORING & DISCOVERING

TOGETHEROBSERVATION UTILIZATION

1 TO 1 CONVERSATIONS

GROUP CONVERSATIONS

CULTURAL PROBES

DIGITAL DIARIES

POLLS

MULTIDISCIPLINARY EXPERT CONVERSATIONS

TREND ANALYSIS

NETNOGRAPHY

THE BUSINESS CORE

FIELD STUDY

ANALOGOUS ANTAGONIC

WORKPLACE SURVEY

Ω

NOT TO COPY ANOTHER ENVIRONMENTS

BUT TO CREATE A

USER JOURNEY MAP BASED ON REAL NEEDS

UNIQUE

CO-CREATING

DESIGN ARCHITECTURAL

BRIEFFOR A REAL TIME, BUDGET & RESOURCES

ALINED, APPROVED & DIRECTIVE

TESTING, LEARNING, IMPLEMENTING

KEEP IT FLEXIBLE

KEEP IT CONNECTED

KEEP IT SIMPLE

KEEP IT AGILE

STAY TUNED TO

USER NEEDS

KEEP IT FEASIBLE

KEEP IT VIABLE

KEEP IT MANAGEABLE

RAPID PROTOTYPING

ROLEPLAY

LEGO SERIOUS

PLAY

EMPLOYEES

STORYBOARDING

TESTING, LEARNING, IMPLEMENTING

1 TO 1 SCALE MODELS

AND ALWAYS COLLECTING DATA

SYSTEMIC ROLEPLAY

EMPATHY ROLEPLAY

INTEGRATING

CULTURE

TECHNOLOGYBUSINESS

SOCIETY

DESIRABILITY

FEASIBILITYVIABILITY

SUSTAINABILITY

PROCESS

WORKPLACEDESIGN THINKING & CHANGE MANAGEMENT

HUMAN CENTERED

we simpli fy complexity

we make sense o f

ambiguity

we integrate and connect

we add value and meaning to the employee experience

we implement a work experience

we contribute to the happiness and

empowerment of people

we pract ice empathy,

communicat ion & col laborat ion

we design and bui ld a place for people to

fee l happy to

innovate and grow

the business

THE FUTURE OF WORKPLACE DEPENDS ON WHAT WE DO AND HOW WE

DO

TODAY

THANK YOUMIREYA JUÁREZ

STRATEGIC DESIGN www.mireyajuarez.com

@mireia_juarez