design thinking for workplace change
TRANSCRIPT
Meet Julie Lindsay…..Global Innovator
Leader, Author,
Digital Learning Design ConsultantMA Educational Technology Leadership
EdD Student, University of Southern Queensland
Adjunct Lecturer, Charles Sturt University, Faculty of Education
Apple Distinguished Educator
Google Certified Teacher
Director, Learning Confluence Pty Ltd
Founder, Flat Connections
@julielindsay | #flatconnections | @flatconnections | about.me/julielindsay
Today’s Discussion…..
Part 1
Workplace change
Part 2
Digital technologies
Part 3
Design thinking
Workplace change
Culture of change
Stakeholders: Identification and empowerment
Communication
Idea exchange – Knowledge building
When we change the way we communicate, we change society
Clay Shirky, Here comes everybody
Digital Technologies
Beyond email……
Sharing ideas online
Cloud Computing
New Collaborations…..
“[C]ollaborative production is simple: no one person can take credit for what gets created, and the project could not come into being without the participation of many.”
Clay Shirky, Here comes everybody
Visible Thinking
Knowledge repositories
How to implement new technologies?
Design Thinking
EMPATHY
DEFINE
IDEATE
PROTOTYPE
FEEDBACK
Learning about the audience for whom you are designing
Redefining and focusing questions
based on insights from the empathy stage
Brainstorming and coming up with
creative solutions
Building a representation of one or more ideas to show to others
Return to original user group and test ideas for feedback
Design Thinking Cycle
EMPATHY
What is it? To create meaningful innovations you need to know your users and care about their lives
What does it look like?
Observe, engage, watch, listenInquiry and conversationsExploration of ideas and attitudesUnderstand workflow and work patterns
Empathy in Action
Empathy for new digital technologies
• Survey• Focus groups• Find out what the needs are
– Communication– Collaboration– Sharing– Storing– Potential training
Discussion Part 1: Empathy BuildingScenario: • The organisation needs better communication
and collaboration platforms• Who are the stakeholders? How will you involve
them in this process?• What is the situation now?• Question, inquire, build understanding………
EMPATHYHow will you
build empathy for change?
3 min
DEFINE
What is it? Framing the right problem is the only way to create the right solution
What does it look like?
Brainstorm ideas to identify the problemDefine the problem and its importanceProvide evidence of significanceReframe the problem for clarity
Define in Action
Define in Action
Discussion Part 2: Define the problemTask:• What is the issue? Why is it important? • Who is it a problem for?• What evidence do you have this is a significant
problem?• Can you think of this problem in a different way?
Can you clearly define the problem?
3 min
DEFINE
IDEATE
What is it? It’s not about coming up with the ‘right’ idea it’s about generating the broadest range of possibilities
What does it look like?
Brainstorm ideas for a range of solutionsUse ‘yes and’ rather then ‘yes but’Generate ideas fast“How might we……”
How might we…….Template:How Might We ACTION WHAT for WHOM in order to CHANGE SOMETHING
Example:How might we bridge the disconnect between culture and technology for members of the organisation in order to improve communication
IDEATE
Discussion Part 3: Create SolutionsTask:• Can you create a ‘How might we’ sentence?
“How Might We ACTION WHAT for WHOM in order to CHANGE SOMETHING”
• What are authentic solutions? What are other solutions?• What does the research reveal? • In what way are digital technologies the key?• Can you ‘Pitch’ ideas for feedback?
Can you come up with ideas for
solutions?
3 min
IDEATE
Activity: The Perfect Pitch
Pitch one viable idea/solution for feedback
Elevator pitch strategies:
● Identify stakeholders
● Make them CARE
● Leave them wanting more
● Have a 'call to action'
Ideate in ActionThe ‘Pitch’
(small group)
Ideate in ActionThe ‘Pitch’(large group)
PROTOTYPE
What is it? Build to think, test to learnDesign the solution
What does it look like?
Build a representation of one or more ideas to show to othersWhat will the final product or implementation look like?
Prototype – Design the Solution
• Design and plan outcomes– Who, What, How, Where, When, Why
• Communicate and share the solution• Consider implementation options
– Trial– Pilot
Discussion Part 4: Create SolutionsTask:• What will the final product look like?• How will you communicate and implement this?
Can you design and
communicate a solution?
3 min
PROTOTYPE
FEEDBACK
What is it? An opportunity to learn about your problem and your users
What does it look like?
Verbal feedbackOnline documentationSurvey material
Feedback in Action
Use of ‘Thinking Hats’
Feedback and reflection should be part of every stage of the design thinking process – not only at the end of the cycle.
Discussion Part 5: Generate FeedbackTask:• What type of feedback do you need?• Who will provide this feedback? How?• What different ‘hats’ or lenses will you use?
How will you gather and use
feedback?
3 min
FEEDBACK
EMPATHY
DEFINE
IDEATE
PROTOTYPE
FEEDBACK
Learning about the audience for whom you are designing
Redefining and focusing questions
based on insights from the empathy stage
Brainstorming and coming up with
creative solutions
Building a representation of one or more ideas to show to others
Return to original user group and test ideas for feedback
Design Thinking Cycle
THREE things to consider…….
http://www.flickr.com/photos/hfiguiere/4802869688
Design thinking is a mindset and a skillset
Design thinking is an inclusive process that can be used in many different situations
Implement design thinking for
organisational change and strategic planning
objectives
http://flatconnections.com
Julie Lindsay: [email protected]
Design thinking, Knowledge management, Digital technologies