workshop 3 nupur takwale
TRANSCRIPT
Design for Policy in MOJ
Adaptable
Affordable
Usable
A Background to Policy Design in MOJ
As with all Departments, MOJ has a
complex range of stakeholders and
users. How do we best serve them?
(1) Digital Capability Project
(2) Service Design in Policy
Start with the user.
MOJ
Why do we start with the user?
Service Design
Service Design is a useful tool, it
helps you visualise what the
current service works like in reality
and understand how to make that
service simpler.
Journey, process
mapping
Personas
Ethnographic research
Scenario planning
Rapid prototyping
Co-creation
Discovery workshops
A B testing Usability
testing
Guerilla research
Multivariate testing
Paper prototypingDecision trees
Cluster analysis
Case study
Lessons Learnt
Invest your time wisely
Making it simple is hard
Collaborate
