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ROWING TOWARDS THE FUTUREROWING TOWARDS THE FUTURE

Information Technology 2.0Information Technology 2.0In Higher EducationIn Higher Education

Innovations 2010 Conference Innovations 2010 Conference –– March 28March 28‐‐31, 201031, 2010

Mansur Hasib, CISSP®CIO and Chief Information Security Officer, UMBI

ROWING TOWARDS THE FUTUREROWING TOWARDS THE FUTUREROWING TOWARDS THE FUTURE

INTRODUCTIONINTRODUCTION

‐Public, Private and Education Sector Experience‐

• Experiences in Georgia, Texas and Maryland including State Agencies• Organizations of Various Sizes


IT IS STRATEGICIT IS STRATEGIC

Sitting at the Table‐Help Forge and Implement the Vision for the Organization‐

• IT is Not a Cost Center Anymore• Successful IT Strategy is Critical for the Successof the Institution

• Understand Needs and Help Formulate Organization’s Strategic Direction

• Communicate, Collaborate, Make Deals, Help Everyone• Provide Services so that Value is Higher than Cost• Integrate and Embrace the Concept of Providing Service Anywhere Anytime from Any Platform


SEVEN PROPOSED SEVEN PROPOSED FOCUS AREASFOCUS AREAS


1. RELATIONSHIPS1. RELATIONSHIPS

Build Strategic Relationships‐Learn, Share and Nurture‐

• All Leaders at Institution• Association Members & Others • International• Vendor Strategic Partners• State CTO’s Office• State Office of Homeland Security• Regional Networks• Regional and National Conferences• Media


Provide a Vision‐Learn, Share and Agree‐

• Review Institutional and IT Strategic Plans and Develop New Plans for IT

• Review Status of Implementation Projectsand Update Project Plans

• Meet with all Institutional Strategic Leaders and Assess Instructional and Research Computing Needs

• Review Plan for Integration of Internal and External Systems • Develop Draft IT Plan, Budget, Staffing Needs and Strategies,Discuss, Prioritize and Obtain Approval

2. STRATEGIC PLAN2. STRATEGIC PLAN


3. PROJECTS & SERVICES3. PROJECTS & SERVICES

Provide Services With Values Higher than Cost ‐ Integrate, Simplify, Support, Train and Listen –

• Seamless Computing Environments and Portals for Easy Access• Virtual Computer Labs – Any Platform, Anytime, Anyplace• Campus Infrastructure Upgrades• Green Computing Initiative• Converged Data, Voice and Video Solutions (VOIP, Telepresence)• Streaming Audio/Video and Storage for Web Presentations• Online Course Development and Distance Learning Tools• Collaborative Application Tools (Google Apps, Live@edu, Social Media)• Research Zones or Clusters• Technology Seminars and Discussions• Client Support & Training


4. RELIABILITY & QUALITY4. RELIABILITY & QUALITY

Provide Highly Available Systems and Services‐Promote IT as Critical for the Organization’s Success‐

• Review Reliability Plan for All Critical Systems• Enhance System Monitoring• Create Strategic Redundancy and Recovery Plan for Every Critical System • Create Strategic Equipment Upgrade Plan• Develop Strategic Uptime Goals for Critical IT Systems• Promote World Class Client Service Culture


5. PROMOTING YOUR ORGANIZATION5. PROMOTING YOUR ORGANIZATION

Tell Others What You Are Doing‐ Communicate and Collaborate‐

• Prepare Presentation with Vision and Capabilities of IT• Support for Any Type of End Point• Fast, Reliable and Flexible• Services Such as Virtual Labs and Social Networking• Customized Portals • Internet 2, National Lambda Rail, Supercomputing Access• Peering with Regional Networks• High Quality Personalized Service• Collaboration/Consulting on Grant Proposals• Training and Problem Solving

• Enhanced Web‐sites with RSS Newsfeeds• Regular Press Releases, Media Contacts, Conference Presentations• Regular Communications with Various Constituents


6. CYBER/DATA SECURITY6. CYBER/DATA SECURITY

Manage Your Risks‐ Reduce Threats, Protect Data and Comply‐

• Create Cyber Security Officer Role• Identify Cyber Security Team• Identify Cyber Security Layers and Responsibility• Develop Strategy for Legal Compliance• Create/Enhance Incident Response Plan• Develop/Enhance IT Security Plan• Partner with Major Players Already Working on this Issue


7. TEAM BUILDING7. TEAM BUILDING

Build a Group That Performs Like a Team‐ Learn, Communicate and Develop ‐

• Four Stages of Teams (Forming, Storming, Norming, Performing)• A Team Can Have Multiple Leaders• Identify Strengths, Weaknesses and DevelopRecruitment and Enhancement Plan

• Develop Annual Training Plan for Each Team Member for Both Business and Technical Skills

• Organizational Enhancement/Succession Plan• Communications• Partnership and Collaboration with Other Departments, Teams and Projects as Appropriate


Appreciate the Opportunity to Present

Hope the Ideas Provide Immediate Value to You and You Can Hit the Ground Running.E‐mail: [email protected]

Questions?

THANKS & QUESTIONSTHANKS & QUESTIONS

mailto:[email protected]

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Documents

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