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Page 1: x Mesa, AZ 85215 - NCPA Diligence/Furniture/ESI... · ESI Ergonomic Solutions, LLC 2. Brief history of your company, including the year it was established: ESI Ergonomic Solutions
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4 0 3 0 E Q u e n t o n D r . , # 1 0 1 M e s a , A Z 8 5 2 1 5 4 8 0 . 5 1 7 . 1 8 7 1 / 8 0 0 . 8 3 3 . 3 7 4 6 F a x 4 8 0 . 5 1 7 . 1 8 7 2 w w w . e s i e r g o . c o m

August 20, 2015

Region 14 Education Service Center 1850 Highway 351 Abilene, Texas 79601

Re: Request for Proposal 14-15 for Furniture

On behalf of ESI Ergonomic Solutions, I would like to thank you for the opportunity to respond to your Request for Proposal. ESI has been providing ergonomic solutions through Contract Furniture Dealers since 1988. ESI is a Nationally Certified Woman-Owned Business and GSA Contract Holder. Known in the industry for shipping orders within 48 hours, ESI is respected for providing quality products and superior customer service. ESI’s full line of ergonomic work tools includes monitor arms, tables, lighting, keyboard solutions, technology solutions and accessories.

ESI understands the importance of offering and delivering a total solution to our customers including easy ordering processes, knowledgeable customer service, competitive pricing, accurate order fulfillment and timely deliveries. To support the members of NCPA, ESI is able to utilize the services of our nationwide network of over 1,400 dealers. This enables members to purchase from locally-owned business and receive the personal customer service they deserve.

ESI Ergonomic Solutions is dedicated to providing the service and solutions to meet your members’ needs throughout the duration of this Contract and beyond.

Sincerely,

Tracie Watkins Vice President, Government Sales & Strategic Accounts

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ESI Ergonomic Solutions

4030 E Quenton Dr.

Mesa, AZ 85215

480-517-1871

480-517-1872

[email protected]

Tracie Watkins

Vice President Government Sales

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ESI Ergonomic SolutionsOctober 1, 2015

October 1, 2015

07-26

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ESI Ergonomic Solutions

Tracie Watkins

Vice President Government Sales

4030 E Quenton Dr.

Mesa, AZ 85215

08/14/2015

Matthew Mackel

Director, Business Development

PO Box 701273

Houston, TX 77270

October 1, 2015

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** Please note that shipments to Alaska and Hawaii will be FOB to the nearest U.S. port, not destination. Discount will remain the same.

**

**

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Mesa

AZ

X

X

Laura PutzerVice President, Finance

ESI Ergonomic Solutions4030 E Quenton Dr.

Mesa AZ 85215

480-517-1871 [email protected]

X

** Shipments to the above locations will be FOB to the nearest U.S. port, not destination. Discount will remain the same.

**

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Jessica TabinOrder Entry Manager

ESI Ergonomic Solutions

4030 E Quenton Dr.Mesa AZ 85215

480-517-1871 [email protected]

Tracie Watkins

Vice President Government SalesESI Ergonomic Solutions

4030 E Quenton Dr.Mesa AZ 85215

480-517-1871 [email protected]

X

X

X

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COMPANY PROFILE

1. Company’s official registered name: ESI Ergonomic Solutions, LLC

2. Brief history of your company, including the year it was established:

ESI Ergonomic Solutions was started in 1988 as a woman-owned business selling mostly wrist rest pads, keyboard trays and back rests. John and Carol Keogh purchased the company in 2000, continuing the woman-owned business status. We have successfully held a GSA Contract since 1997. Today, ESI supplies a full line of ergonomic work tools including adjustable height tables, monitor arms, LED lighting and wall-mounted computer workstations along with the traditional keyboard trays and foot rests. Commercial furniture dealers are the main distributors of our product. ESI sells to dealers through a large group of 108 Independent Representatives.

3. Company’s Dun & Bradstreet (D&B) number: 874792500

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4. Company’s organizational chart of those individuals that would be involved in the contract.

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5. Corporate office location: 4030 E Quenton Dr. Mesa, AZ 85215 a. List the number of sales and service offices for states being bid in solicitation b. List the names of key contacts at each with title, address, phone and email and

addresses

ESI will utilize both our Independent Rep Network as well as our Dealer Network to service NCPA members. We have several Independent Reps with Showrooms available for sales meetings and training:

Rep Group Name State/Location Contact Name Phone Email

Bruce Longhino Group IN, KY, OH Fred Bruce or Barry Longhino

513.519.5464 614.378.6523

[email protected] [email protected]

Contract Sources CT, ME, MA, NH, RI, VT

Tom Caterino 617.721.6534 [email protected]

Design Source UT Austin Beaslin 801.865.2084 [email protected] KMA & Associates West PA Tim Byce 412-721-4723 [email protected] Levine Calvano Group NY, Northern NJ Matt Levine 917.575.0850 [email protected]

Linked Northern CA, Reno, NV Gary Hurd 916.343.2020 [email protected]

OED Marketing AL, FL, GA, LA, MS NC, SC, TN Dana Pucciarelli 813.293.0155 [email protected]

Rordan & Associates Southern CA Gary Rordan 714.329.1584 [email protected] Schneider League Assoc. MD, VA, DC Kevin Schneider 703.967.0216 [email protected] VPI OR, AK, HI, WA Mike McFarlane 206.763.6601 [email protected] Wallin Marketing Svcs Southern TX Don Wallin 281.467.4517 [email protected] Above the Line Wisconsin Narty Wingrove 608.225.0521 [email protected]

Business Systems & Equipment MN & ND Pat McKenzie Jim O’Brien

612.803.9569 651.206.7662

[email protected] [email protected]

Contract Furniture Source IA, NE, MO, KY, Southern IL Rick Mudge 913.515.8485 [email protected]

Contract Source Group MI Mike Bramson 248.310.8291 [email protected] ESI AZ, NV, NM, CO Brad Crane 602-321-7976 [email protected] Jeff Leist & Associates ID, MT, ND, WA Jeff Leist 208.664.8974 [email protected]

Level – Balanced by Design IL Cory Johnson Shea Uebelhor

312.953.1592 312.501.2919

[email protected] [email protected]

Quest Associates Upstate NY Gary Sturm 315.253.0497 [email protected] Summit Sales & Marketing AR, OK Bob Ragland 918.227.5351 [email protected] Tackett & Associates Northern TX Paul Tackett 972.800.8778 [email protected]

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6. Define your standard terms of payment. Net 30

7. Who is your competition in the marketplace? ESI would consider Humanscale, Workrite and a few of the major manufacturers such as Herman Miller (Thrive), Steelcase (Details) and Knoll (Extra).

9. What differentiates your company from competitors? At ESI Ergonomic Solutions, we differentiate ourselves first and foremost through our exceptional customer service specialists. We have been presented with countless awards for the “Best Customer Service”. We believe that a knowledgeable customer service team that is empowered to make critical decisions is a core differentiator. ESI has another significant advantage which is that we ship most products in 48 hours. Unlike our competitors that have a limited amount of “Quick Ship” items, 90% of ESI’s product line is included in the 48 hour shipping program. ESI also encompasses an initiative to keep a controlled focus on our product line and maintain competitive pricing. We keep our focus primarily on ergonomic work tools and height adjustable products in an effort to be the best in our industry. We consistently monitor our competitors to ensure we are prices at or below the market norm.

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10. Describe how your company will market this contract if awarded. If awarded, ESI will utilize our entire Independent Rep Network, Regional Managers and Direct Sales Managers to market this contract. We plan to create and make available on our website, co-branded cut sheets for our most popular product for sales personal to use in their markets. We will send out an ESI product catalog along with a letter introducing ourselves to the NCPA Member List provided us upon award. We will include this announcement in our monthly “Ergo Times” e-newsletter that is emailed to our direct mail list of customers including dealers, sales people, end-users and public sector customers. There will be a dedicated page on our website including the NCPA and Region 14 ESC logos and dedicated NCPA Price List available for download. Also included on this page will be a link to the NCPA and Region 14 ESC website to make it easy for potential customers to become members of NCPA so that they can purchase from our contract. A list of participating dealers and their contact information will also be available. Ordering Instructions including a summary of the contract and services offered will also be available for download from this web page. We will also perform our due diligence in complying with all document requirements. In addition, we will communicate this announcement and contract summary to all current State and GSA customers. In fact, the State of Texas and State of Washington Universities have specifically requested that they be able to purchase through the NCPA Contract which is the initial catalyst of our proposal. 11. Describe how you intend to introduce NCPA to your company. If awarded, ESI plans to conduct Webinars as well as provide printed sales material to first train our Regional Managers, Direct Sales Managers and Independent Rep Network. They will then go out to the dealers and public sector customers in their territories and communicate this information. Our extensive representation allows regular visits by ESI sales personal to dealers that are servicing your members. We also plan to provide additional information when conduct sales training in Chicago before the NeoCon Trade Show which our entire sales team attends.

12. Describe your firm’s capabilities and functionality of your online catalog / ordering website

Our on-line ordering is mainly focused on small quantity end-used and SOHO sales. NCPA members will be utilizing our Dealers’ on-line ordering sites.

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13. Describe your company’s Customer Service Department (hours of operation, number of service centers, etc.

ESI is well-known for a responsive and empowered customer service team as mentioned in #20 above. The most overwhelming aspect of our customer service mission is that We Answer the Phone! There are no automated systems here at ESI. We believe in the importance of direct and immediate communication with our dealers and customers. Phil Hansen, our Customer Service Manager, has been with ESI for the past 5 years and has built an exceptional team of specialists. They receive constant product training not only on ESI products, but also on products currently being introduced and used throughout the office furniture industry that relate to ESI product in some way. ESI Customer Support is comprised of 5 Customer Service Specialists, a Product Specialist that is available to communicate with dealers and customers directly, and our Customer Service Manager. They are all equally trained to answer product and account questions no matter the part of the World the request originates from. Our Product Specialist and one of our Customer Service Specialists are bi-lingual to enhance the experience of our Spanish-speaking callers. Customer Support is available from 6:30 a.m. to 5 p.m. Arizona Time, Monday through Friday. 14. Green Initiatives -

As our business grows, we want to make sure we minimize our impact on the Earth’s climate. We are taking every step we can to implement innovative and responsible environmental practices throughout NCPA to reduce our carbon footprint, reduce waste, energy conservation, ensure efficient computing and much more. To that effort we ask respondents to provide their companies environmental policy and/or green initiative.

ESI is committed to being environmentally friendly – through the products we offer and in how we operate as a company. Pledges we have made to reduce our carbon footprint: • Comply with all current energy legislation, seeking to meet or exceed legislative targets. • Incorporate a Sustainable Sourcing Pol icy. Our goal is to design and produce several products that are 100% recyclable, as well as products made entirely of recycled material. Many products actually encompass both attributes. • Minimize waste, promote recycling and the use of recycled products to help reduce the amount of waste sent to landfills.

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• Use of biodegradable air pillows instead of peanuts for packaging. • Use of boxes and cartons made from 99% post- consumer recycled material that is 100% recyclable. • Move toward paper less literature – we are printing 50% less catalogs and marketing literature and instead have them available on our website. • Use Forest Stewardship Council (FSC) Certified paper for printed literature materials. • Utilize local business for various projects including printing and custom metal work to reduce the carbon footprint of shipping these products. • End of Life (EOL) procedures for equipment including donating, refurbishing and recycling whenever possible instead of just placing in a landfill. • Promote environmental awareness and responsibility amongst employees and others, and seek to continuously improve Company environmental performance. Actions we have taken to reduce our carbon footprint in terms of how we designed our building and grounds: • Our facility in Arizona was built with sustainability in mind. The material we chose in construction and landscaping and interior choices were used to keep our carbon footprint as small as possible. • Reflective paint was used on the roof to deflect the heat. • Skylights and windows are plentiful throughout the building to leverage the use of natural light. • The grounds were designed with xeriscape landscaping to reduce the use of supplemental water. • Bamboo, a highly renewable resource, was used on the internal stairs. In addition, ESI has also begun the process of obtaining BIFMA e3 level certification on some of our best-selling products.

15. Vendor Certifications (if applicable) WBE Certification can be found on the following page.

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1. List all categories along with manufacturer that you are responding with.

We are responding as the manufacturer – ESI Ergonomic Solutions a. LED Task Lighting b. Height Adjustable Tables and Workstations c. Ergonomic Solutions & Accessories

2. List how your company will handle the following items:

a. Local Representation ESI has 3 Regional Managers that manage a group of 115 Independent Representatives located throughout all 50 States. These Representatives personally visit and train all 1,453 furniture dealers on ESI product. They also accompany dealer sales people on calls of which will most certainly include NCPA members. Below is a chart of all of our furniture dealers broken down by State:

Total: 1,453 AK AL AR AZ CA CO CT DC DE FL 4 16 5 50 179 32 12 3 4 74

GA HI IA ID IL IN KS KY LA MA 49 4 17 8 61 16 13 13 16 48

MD ME MI MN MO MS MT NC ND NE 46 2 32 33 58 14 11 49 5 8

NH NJ NM NV NY OH OK OR PA RI 7 21 12 11 46 52 14 21 62 4

SC SD TN TX UT VA VT WA WI WY 40 6 33 105 23 35 2 45 30 2

b. Product Support

The dealer of record for each Purchase Order will also provide product support. Should the dealer need additional assistance, their local ESI representative as well as the Regional Manager and ESI Customer Service Department are always available.

c. Delivery and Installation

As mentioned above, the dealer of record will deliver and install product per the members’ instructions.

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d. Warehousing

The dealer of record will warehouse product for NCPA member if needed.

e. Warranty & Claims ESI is proud to provide quality ergonomic work tools that are designed to increase efficiency

and improve comfort in the workplace. In our continued effort to provide ergonomic solutions to our customers, it is our commitment to stand behind any product or service, whether manufactured or sold by ESI Ergonomic Solutions.

LIFETIME WARRANTY • Articulating Arms • Corner Makers • Keyboard Platforms • 01 Series Monitor Arms TEN-YEAR WARRANTY • LED Lighting Fixtures • Fluorescent Lighting Fixtures (Ten year warranty on light fixture does not include bulb or ballast) • EDGE Series Monitor Arms • Workstations (TITAN, MRFSWS-EDGE, WOW) • Adjustable Table Structural Components (cross channels, feet, top supports) FIVE-YEAR WARRANTY • LTH-EDGE and LTH-MR Laptop Holders • Worksurfaces • Mechanical Components used in Adjustable Table Bases (crank drives, spindles, hand switches, motors) • CPU Holders TWO-YEAR WARRANTY • ACPC Utility Cart • DESK1 Desk Risers • ENCLOZE Monitor Holder • Footrest • Keyboard Drawer Slides • Mouse Pads • ORION Tablet Holder • Palm Rests • Mobile Work Stations ONE-YEAR WARRANTY • ACPD01 Pencil Drawer • Fluorescent Ballasts • LED Transformers Warranties are based on normal installation and use of products in a standard 8-hour shift, unless otherwise noted. Warranty does not apply to damage in shipment caused by carriers, damage caused during installation, normal wear and tear, use or conditions. Products that are modified or tampered with in any way by any person other than an authorized ESI Representative will not be covered under warranty. Costs (such as installation, labor fees or express shipping) incurred due to replacement of products will not be covered under warranty.

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f. In-stock Furniture ESI Ergonomic Solutions ships product in 48 hours. Due to the quick shipping time, most dealers do not stock our product. ESI can also drop ship directly to the member if requested. 3. Manufacturers – List of Dealers Please find complete list of dealers on the following pages.

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ESI Ergonomic Solutions Authorized Dealer List 9/9/2015Authorized Dealer Name Address Line 1 Address Line 2 City State Zip Code10203 STEPHENS OFFICE SYSTEMS NC 300 FOSTER AVE. Charlotte NC 2820310291 PRICE MODERN LLC DC 2604 SISSON ST BALTIMORE MD 212111044 BUSINESS INTERIORS BY STAPLES STX 6400 HOLLISTER HOUSTON TX 770401052 STORR OFFICE ENVIRONMENTS OF THE TRIAD 10800 WORLD TRADE BLVD RALEIGH NC 276171074 TANGRAM INTERIORS SANTE FE SPGS 9200 SORENSON AVE SANTA FE SPRINGS CA 90670OMNI WORKSPACE COMPANY LLC DBA ATMOSPHERECOMMERCIAL INTERIORS, LLC AZ

81 S 9TH STREET SUITE 350 MINNEAPOLIS MN 55402

1110 TURNKEY PROJECT SERVICES LLC 15000 GRAND RIVER RD STE #111 FORT WORTH TX 761551167 WESTFALL COMMERCIAL FURNITURE 444 SOUTH FLOWER ST #4280 LOS ANGELES CA 900711196 WORKSPACES AZ 7720 N. 16TH ST. SUITE 375 PHOENIX AZ 850201378 Harris Worksystems Inc 12150 SW Garden Place Tigard OR 97223152 BUSINESS ENVIRONMENTS NM 5351 WILSHIRE AVE NE ALBUQUERQUE NM 8711316 ALTERNATIVE BUSINESS FURNITURE 6533 FLYING CLOUD DRIVE #800 EDEN PRAIRIE MN 55344163 BUSINESS INTERIORS TX 1111 VALLEY VIEW LANE IRVING TX 75061176 CAPITAL OFFICE SYSTEMS 1120 E 35th Ave Anchorage AK 99508187 CCG HOWELLS 358 SOUTH RIO GRANDE SALT LAKE CITY UT 84101199 CIS CORPORATE INTERIOR SYSTEMS 3311 E BROADWAY RD. #A PHOENIX AZ 85040204 CJ & ASSOCIATES, INC. 16915 W. VICTOR RD. NEW BERLIN WI 53151217 COMMERCIAL FURNITURE INTERIORS 1154 ROUTE 22 MOUNTAINSIDE NJ 07092218 COMMERCIAL OFFICE INTERIORS WA 2601 4TH AVE SUITE 700 SEATTLE WA 98121223 COMPASS OFFICE SOLUTIONS 3320 ENTERPRISE WAY MIRAMAR FL 33025233 CONTINENTAL OFFICE ENVIRONMENTS 2601 SILVER DR COLUMBUS OH 43211235 CONTRACT FURNISHINGS INC CO 3115 E. 40TH AVE. DENVER CO 80205251 CORE BUSINESS INTERIORS 7910 N INGRAM SUITE 103 FRESNO CA 93711272 CRAWFORD & COMPANY BMEA ENTERPRISES INC 13370 KIRKHAMWAY POWAY CA 92064 7117274 CREATIVE OFFICE PAVILION ME 141 MIDDLE STREET PORTLAND ME 04101308 DEBNER+COMPANY 8020 KATY FREEWAY HOUSTON TX 77024346 WORKPLACE ELEMENTS LLC CO DBA ELEMENTS 2501 BLAKE ST DENVER CO 80205351 EMPIRE OFFICE FL 10 BUIST RD STE# 504 MILFORD PA 18337392 FACILITEC 4501 E. MCDOWELL RD. PHOENIX AZ 85008393 FACILITEC OF WASHINGTON 18642 68TH AVE SOUTH KENT WA 98032401 TUCSON BUSINESS INTERIORS 305 S Euclid Ave #107 Tucson AZ 85719437 GENERAL OFFICE PRODUCTS CO 4521 HIGHWAY SEVEN MINNEAPOLIS MN 55416

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Authorized Dealer Name Address Line 1 Address Line 2 City State Zip Code443 GOODMANS INC 1400 E. Indian School Road Phoenix AZ 85014475 HENRIKSEN BUTLER DESIGN GROUP UT 249 SOUTH 400 EAST SALT LAKE CITY UT 84111477 HERALD OFFICE SYSTEMS 708 N 1ST AVE DILLON SC 29536482 WORKPLACE RESOURCE DEN 1899 WYNKOOP SUITE 550 DENVER CO 80202542 INNOVATIVE OFFICE SOLUTIONS 151 EAST CLIFF ROAD BURNSVILLE MN 55337544 INSIDE SOURCE/YOUNG 985 INDUSTRIAL RD. SUITE 101 SAN CARLOS CA 94070558 INTERIOR ALLIANCE 746 HOLLIE AVE. FARMINGTON UT 84025570 INTERIOR WORKPLACE SOLUTIONS 6765 AMBASSADOR DR. ALLENTOWN PA 18106573 INTERIOR SOLUTIONS AZ 4645 S 35TH ST POC: Henry 480.223.9228 PHOENIX AZ 85040579 INTERIOR OFFICE SOLUTIONS OR 240 N BROADWAY #100 PORTLAND OR 97227586 J.C. WHITE OFFICE FURNITURE 3501 COMMERCE PARKWAY MIRAMAR FL 33025617 KING BUSINESS INTERIORS 6155 HUNTLEY RD #D COLUMBUS OH 43229697 MIDWEST COMMERCIAL INTERIORS 987 S WEST TEMPLE SALT LAKE CITY UT 84101699 MILES TREASTER & ASSOCIATES 3480 INDUSTRIAL BLVD #100 WEST SACRAMENTO CA 956917 360 OFFICE SOLUTIONS 3676 Pierce Parkway Billings MT 59106702 MILLER'S OF COLUMBIA, INC 2905 TWO NOTCH ROAD COLUMBIA SC 29240708 MODERN BUSINESS SYSTEMS INC. 1445 GREENE ST AUGUSTA GA 30901 1033722 MY OFFICE PRODUCTS OH STEVE PETRICK 807 SOUTH BROADWAY AKRON OH 44311722 MY OFFICE PRODUCTS OH 22 CENTURY BLVD SUITE 420 NASHVILLE TN 37214736 NFL OFFICEWORKS GA 2865 LOG CABIN DRIVE SMYRNA GA 30080742 NORTHERN BUSINESS PRODUCTS 2326 W. Superior Street Duluth MN 55806767 OFFICE ENVIRONMENTS AND SERVICES 1524 SAN MARCO BLVD. JACKSONVILLE FL 32207771 OFFICE ENVIRONMENTS PA 1500 GRUNDY'S LANE BRISTOL PA 19007809 OFFICESCAPES DENVER 9900 E. 51ST DENVER CO 80238832 THE OFIS BY POWELL 7110 OLD KATY RD #200 HOUSTON TX 77024 2145849 OFFICE SOLUTIONS & SERVICES 1020 NORTH AVE WEST MISSOULA MT 59801862 OFFICEWORKS, LLC TN 318 NANCY LYNN LANE KNOXVILLE TN 37919863 OFFICE FURNITURE INC CONTRACT INTERIORS 28 GARFIELD ST. NEWINGTON CT 06111878 ONE WORKPLACE L. FERRARI 2500 DE LA CRUZ BLVD 669 800 2687 SANTA CLARA CA 95050 2617879 OPEN SQUARE Seattle (Workspace Development) 5601 6TH AVE S SEATTLE WA 98108906 PIVOT INTERIORS 1135 Montague Expressway Milpitas CA 95035906 PIVOT INTERIORS 2740 ZANKER ROAD#100 SAN JOSE CA 95134915 PRICE MODERN LLC MD 2604 SISSON ST BALTIMORE MD 21211937 REFURBISHED OFFICE FURNITURE 1212 NORTH 39TH ST. TAMPA FL 33605

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Authorized Dealer Name Address Line 1 Address Line 2 City State Zip Code959 RSFI RECYCLED SYSTEMS FURNITURE INC 401 EAST WILSON BRIDGE RD WORTHINGTON OH 43085960 RECONDITIONED SYSTEMS 235 S. 56TH ST. CHANDLER AZ 85226972 SAXTONS 600 3RD ST. SUITE #300 CEDAR RAPIDS IA 52401995 SIDEMARK CORPORATE FURNITURE SNCL 3312 WOODWARD AVE SANTA CLARA CA 95054

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ESI Ergonomic Solutions is known throughout the office furniture industry for our customer service excellence, which is extremely important to us! To prove that point, we always answer the phone during normal business hours. It is a conscious decision that there are no automated phone systems at ESI. Our Customer Service Specialists are thoroughly trained to either answer the question at hand or find someone to immediately help the caller. Our customers deserve our full attention and that’s exactly what we aim to provide. There is always a dedicated Product Specialist available during normal business hours to assist installers and end users, including NCPA members, with more in-depth needs. Responding to inquiries within a short amount of time is our ultimate goal. Developing Innovative and Award-Winning Products is an objective that is always at the top of our list. We strive to always offer our customers inventive new ways to work comfortably. Operational Excellence is a management philosophy we live by. This element of organizational leadership allows us to focus on continuous improvement processes throughout our organization. ESI is a Nationally Certified Woman-Owned Business which can help NCPA members reach their diversity goals. Our President & CEO serves as a member on the BIFMA Board. This affords ESI an advantage to influence the important discussions happening in the furniture industry and allows us to stay up to date with the decisions being made.

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ESI Ergonomic Solutions

Tracie Watkins

4030 E Quenton Dr.

Mesa, AZ 85215

08/14/2015

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08/14/2015

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N/A

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